SUMMARY

• About 7+ years of IT experience in analysis, design, configuration and development of various CRM and web - based applications, which includes Salesforce.com platform, Sales Cloud, Service Cloud as an Administrator, Developer and Tester.
• Expertise in building Lightning apps and components. worked on the Lightning Web and Salesforce framework components (LWC).
• Actively participated in all SDLC phases, with a focus on Enterprise Architecture, System Design, Technical Analysis, Business/Requirements Analysis, Software Development, and Testing.
• Expertise in integratingMulesoftand Salesforce. Worked as an Adminand performed tasks such as creating users, controlling access, scheduling and running the batch jobs, monitoring the jobs and updating versions.
• Extension experience in working Salesforce Lightning Design System (LDS), Lightning framework and Lightning Web components (LWC) and Field Service Lightning (FSL).
• Expertise in Creating Lightning components and Lightning Applications. Expertise in Salesforce classic to lightning migration, lightning component creation and lightning web components.
• Expertise in developing UI Components using Visualforce Pages, Visualforce components, Apex Controllers, HTML, Java Script and CSS.
• Expertise in Community cloud is architecture, structure, security, and how to integrate between legacy systems and cloud systems.
• Expertise in Performing data cleanup and/or Data migration to/from salesforce.com
• Extensive experience in working on Salesforce Service Cloud, comfortable designing transformational solutions and working directly with customers to meet their business needs.
• Designed and developedSalesforceapplications usingApex Programming LanguageandVisual Force Pages, Process Builder, Visual work flowsandWork Flows& Approvals.
• Worked on functionalities related toSales cloud, Service cloud, Community Cloud and Analytics Cloud.
• Expertise in Data Migration and Integrationfrom Traditional Applications to Salesforce usingImport Wizard, Excel Connector, Dataloader.io, Workbench, backupify, Apex Data Loader utilityand ETL tools, Cast Iron, ESB, Autosys.
• Extensive experience with aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
• Great skilled in Salesforce Development using Apex, Visualforce, JQuery, Apex Triggers, Apex Class, Apex Test Methods, Apex Web Services, SOQL and SOSL.
• Experience in all phases of marketing cloud which includes working on Journey builder, Email studio, Automation studio design, development, implementation & enhancement of projects in marketing cloud / Exact Target Platform.
• Extensive experience in deploying applications from the Sandbox to Production by attaching several components to a Lightning Application.

TECHNICAL SKILLS

Salesforce Technologies: Force.com Web Services API, Apex Classes, Apex Trigger, Visual Force, Salesforce Plug-ins, Force.com IDE for Eclipse, Apex deployment Tools, Force.com Explorer, Service cloud, Sales cloud, Community cloud, Marketing cloud, Data Loader, Salesforce.com customizations like Workflow Rules, Role Hierarchy, Validation Rules, Formulae, Custom objects, Page Layouts, Record Types, Process Builder, Translation Workbench.

Lightning Frameworks: Lightning web Components, Salesforce Lightning Design System, Aura Framework.

Operating Systems: Windows /2000/XP/2003/vista/2007/10/11, MAC OS, RedHat Linux

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector. Informatica Cloud Connector, Outlook connector

Build Tools/CI Tools: ANT, MAVEN, Jenkins, Teamcity.

Web Development: XML, XHTML, HTML, CSS Dreamweaver, WSDL, JSON, Jquery, Java Script, AngularJS, OOD.

Web services: REST, SOAP.

Languages: Apex, Java, Java Script, SOQL, SQL

Databases: Oracle 10g/9i, SQL Server 2008/05/2000 , MYSQL. Oracle, MS Access, Microsoft SQL Server, SQL & PL/SQL.

IDE: Visual Studio Code, IntelliJ, Eclipse

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer

Environment: Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Lightning Experience, Lightning Components, Custom objects, Custom fields.

Responsibilities:

• Created modernEnterprise Lightning AppscombiningLightning Design System, Lightning App BuilderandLightning Component features.
• Created multipleLightning Components, that makes the Lightning component look and feel better. Took care of all the lightning functionalities to be accessible to all the users.
• Built custom lightning App home pages, APP Pages and record pages
• Coded mobile responsive emails, landing pages and digital ads from scratch, and stay up-to-date with emerging email marketing best practices.
• Performed inbound, outbound integration with external systems using REST, SOAP Web services API and JSON Serialization and Deserializations.
• Displayed specific data and its functionality in the lightning component after retrieving it from third-party APIs.
• Produced numerous Lightning Components and improved their appearance and feel by adding CSS and Design Parameters.
• Primarily used lightning web components to create web pages.
• Regularly updated APEX Controller and Helper functions to make Component Context Aware in accordance with business requirements.
• The creation of Apex classes and Controllers was used to refine global search in Lightning.
• The application's data manipulation requirements using platform database objects, Governor Limits used SOQL and SOSL commands.
• Experience in Powerful command-line interface (CLI) removes the complexity of working with your Salesforce org for development, continuous integration, and delivery using Salesforce DX.
• ImplementedData Loaderto load data from Marketing Cloud to Service Cloud.
• Activated lightning permissions for the profiles and created lightning pages.
• Created lightning actions and links and converted JS Buttons into lightning component.
• Worked on Notes and Attachments in lightning environment.

Confidential

Salesforce Developer

Environment: Salesforce.com Platform, Apex Language, SOQL, SOSL, XML Data, HTML, Java Script, jQuery, Sharing Rules, Workflow and Approvals, Process Builder, Flow Builder, Triggers, Duplicate Rules, Matching Rules Custom Objects, Tabs.

Responsibilities:

• Participated in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering, Grooming, Design to development and deployment.
• Implemented Enterprise Territory Management, created territory model, territory hierarchy, territory types.
• Implemented Duplicate Management on custom objects with duplicate rules and matching rules.
• Implemented automation of business process using record triggered flows
• Implemented validation rules to meet business requirements to standardize data
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Executed various levels of Unit, Integration, Regression and User Acceptance (UAT) using test cases to prove that system conform to specifications of business and quality requirements.
• Working code integration across multiple sandboxes reduce dramatically and use Continuous Integration, Continuous Deployment using Devops, Meet Jenkins Configure Jenkins devops.
• Created journeys and also implemented marketing campaigns using marketing cloud tools likeJourney Builder, Email Studio and Automation Studio.
• Built marketing camping reports in Salesforce and utilize it as a main source of data to integrate with marketing cloud.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created Formula Fields, Validation Rules, Workflow and approvals.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules.
• Created user Roles and Profiles, security controls and shared settings.

Confidential

Salesforce Lighting Developer

Environment: SFDC platform, Apex, SOQL, SOSL, XML Data, HTML, Java Script, jQuery, Workflow & Approvals, Custom Objects, Visual Force development, Lightning, Lightning components, Community cloud, Custom Tabs, Email Templates, Windows 7, Cast Iron, Dash Boards, Data Loader, Data Migration and Windows

Responsibilities:

• Participated in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design to development and deployment.
• Implemented Service cloud console CTI user Interface, Live Agent, Omni Channel, Web-to Case, Email-to- Case setup and customizations.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Created Profiles and implemented Object-level, Field- Level, Record-Level security and managed Roles, visibility settings.
• Administrated and monitored the company’s Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert.
• Created Users, Roles, and Public Groups and implemented and implemented role hierarchies, sharing rules and record-level permissions to provide shared access among different users
• Developed Workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Implemented Pick lists, Dependent Pick list, look up, Junction Objects, Master Detail Relationships, validation rules and Formula Fields to the Custom Objects.
• Responsible for performing administrative functions in Sales Force CRM such as create/modify pick lists, custom fields and lookup fields.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed Visual force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.
• Implemented SFDC Sales Cloud, Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.
• Worked on Salesforce Community cloud like how to engage with employees, customers, partners.
• Worked on the user Security and visibility like Fields, Page Layouts, Record types, Visual Force Pages for Certifications application.
• Implemented Business Logic using Apex Class and Apex Triggers performed routine Salesforce data management/cleanup tasks.
• Worked on Multilanguage features of Salesforce Commerce cloud.
• Worked on Customer Service Center on Commerce Cloud.
• Carried out Salesforce administration activities such as User Management, Profile and Permission Set Management, Code Migration through Change Set, Sandbox Refresh etc.
• Designed and Deployed Custom tabs, Validation rules, and Auto-Response Rules for automating business logic created Test Data to help users in UAT and also prepared Release Notes.
• Created email templates in HTML and inbound emails using Visual force for the clients and the customers built custom Reports and Dashboards to assist Manager and better utilize Salesforce.
• Created User Manuals, Presentations and conducted training sessions for business users on Salesforce technology functionalities.

Confidential

Salesforce Developer/Administrator

Environment: SFDC platform, Apex, SOQL, SOSL, XML Data, HTML, Java Script, jQuery, Workflow & Approvals, Custom Objects, Visual Force development, Lightning, Custom Tabs, Visual Force, Pages, Data Loader, Dataloader.io, Workflow & Approvals Email Templates, Windows XP Salesforce.com, Java, MS Visio

Responsibilities:

• Developed end to end Salesforce solutions using Configuration and customization using APEX Class, Triggers, Visual force pages, etc.
• Administrated and monitored the company’s Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert.
• Worked with the user group for requirement gathering throughout the planning and implementation.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Defined Org wide default to restrict access from users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with various Confidential Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Defined code review methodology, performed independent code reviews and certify code developed by myself and other team members on the project.
• Worked as enhancement team member and performed the roles of Salesforce.com Administrator in the organization.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and Visual Force.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Confidential, checking for the correctness of the data.
• Helped users with Chatter teams/Groups and follow application as well.
• Worked with Confidential team to make application certified.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Executing the jobs through Jenkins to identify and fix the code scan issues for the particular branch working on apex web service SOAP and REST classes for external application to consume data from Salesforce.
• Implementing the requirements on Sandbox and used Force.com IDE plug-in during deploying it into the production with QA Team for Progression and regression issues.
• Working on test classes and making sure to cover all lines of code and maintaining at least same percentage or at least 1% more than the Production code.
• Managing risks and issues as well as cross dependencies with other teams. Communicating effectively with internal teams and client to address technical design and functional gaps.
• Assisting in writing technical approach and design documentation as required Accountable for Salesforce technical delivery - Build, System Testing handover/co-ordination, Tech. documentation and deployment activities.
• Play lead in reviewing User-stories, convert functional requirements to technical requirements, estimate user stories, plan team capacity and work closely with Scrum Master to finalize Sprint scope.
• Ability to analyze/identify gaps in functional/business requirements, discuss with functional and client product owners on required changes that aligns with Salesforce product stack and architecture.
• Created UML Diagrams like Sequence Diagrams, Swim Lane Diagrams and Process Flow Diagrams to elaborate the new processes. Ensured that alluser stories areupdatedwith revised estimates/status prior to the Daily Scrum using Jira.
• Involved in Pre-Production activities to make sure Go/No Go call is smoothly taken as a critical metric of stability of the system before Production.
• Used Force.com toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic
• Worked on Batch Apex, Schedule Classes, Visualforce pages and integrated with external source by developing Apex Web Services.
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Participated in Post-Production Validation (PPV) and worked with the Production support team for issues reported by the user group in the production environment providing support for the day to day management of Salesforce.com.
• Worked on variousSalesforce.comstandard objectslikeAccounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leadsand Campaigns.
• Working with Operations Manager and users to determine business requirements, provide administrative support and design /implement solutions in Salesforce.com CRM.
• Modify user profiles (increasing CRUD, FLS, system permissions, record type and page layout access, visual force page and apex class access).

Confidential

Salesforce Developer/Administrator

Environment: Salesforce.com, Force.com, Apex Classes, Triggers, Controllers, Visual force pages, Custom Objects, Records, Page Lay outs, Roles, Workflows, SOSL, SOQL, Sales Cloud, Service Cloud, Cast Iron, Dash Boards, Data Loader, Data Migration and Windows

Responsibilities:

• Developed process enhancements through automations including Workflow, Approval Processes, and Escalation Rules created different Custom objects, Formula Fields, Custom fields and updated field picklist values for various business needs.
• Used field level security along with Page Layouts to manage access to certain fields conducted Walkthroughs and UAT demo sessions with End Users.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Developed Lightening Components from Scratch by using Aura framework. Also, involved in Data mapping from external system utilized lightening connects to get real -time data from external system.
• Worked of Communities from scratch by building various lightening components for Trading post, which is involved SAP integration.
• Involved in the Production support as well were I had experience building Knowledge article, Get Feed Survey, Log a call, Dousing and Omni channel according to business requirements
• Strong Implementation and Integration experience using Apex classes, Visual Force pages and Triggers.
• Provided remote training through creating training materials and running training sessions engaged with SME's, performed UAT and provided business sign off for multiple product releases.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Worked as enhancement team member and performed the roles of Salesforce.com Administrator in the organization.
• Worked with Apex on Force.com IDE, created custom controller classes for Visual force pages and to implement custom business logic.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers and developing Assignment rules, Escalation rules to enable proper routing of cases to the case team members
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities used Salesforce Lightning to delivers a modern, smart experience across every device.

Confidential

Software Developer

Environment: Java, HTML, CSS, OO JavaScript, Ajax, JSON, JSP, JQuery, Servlets, DOM, SQL, PL/SQL, Oracle, Window

Responsibilities:

• Worked with BA (Business Analyst) to gather the requirements and addressed on what needs be done and prepared the document on the specifications of input and output of the final product.
• Developed the application based on the task given by the team lead. And used the following languages and technologies when developing the application.
• Extensively involved in requirements gathering and analyzing them, checking the dependencies and design of the project.
• Designed and developed User Interface using JSP, CSS, HTML and JavaScript used JavaScript DOM manipulation and JavaScript event to generate the data result in UI.
• Designed and Developed JavaScript framework which is wrapper on top of JQUERY framework and AJAX based UI framework for UI Configuration widgets.
• Developed different JQuery component in MVC, micro architecture framework which internally use various design pattern such as singleton, command, delegate, etc.
• Involved in redesigning the entire site with CSS styles for consistent look and feel across all browsers and all pages used Ajax, OO JavaScript, JSP, JQuery, HTML and CSS to develop the application.
• Worked on integrating JQuery APIs with MVC pattern used AJAX frameworks like jQuery, JSON to develop rich GUIs and also involved in performance tuning the website.
• Worked on the unit testing and fixed the flaws raised by the Testing team wrote test plans and performed unit testing and performance testing.
• Supported the QA team with functional and non-functional testing and to deploy the code to production.