SUMMARY

• Having 9+ years of IT experience in Administration and Development of Salesforce.com CRM Platform across multiple industries involving building, customizing, developing and administering on cloud applications.
• Hands on experience to manage multiple projects and iterations within teh CRM application.
• Developed Apex Triggers using SOQL to execute complex business requirements. Designed and Developed Lightning Web Applications. Skilled at writing SOQL, SOSL queries across multiple objects in SFDC database.
• Skilled in import/export of data using Data loader, Informatica cloud connector from legacy CRM database into Salesforce.
• Expert in salesforce Administrative skills such as creating or modifying Profiles, Roles, Users, Relationships, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Objects, Record types.
• Hands on experience in Conga Composer and Conga Sign.
• Fixed all teh conga composer template in DEP which was taking long time to generate teh document, and which was failing to generate document.
• Developed POC on Mass file download app and implanted successfully in production system and gave to teh user.
• Created Grant Application community using Salesforce flows and process builder.
• Excellent in creating Workflow Rules, Approval Processes to automate business process.
• Implemented communities and built external pages and Enhanced in Communities by adding new fields, field sets using Salesforce lightning.
• Expertise in querying teh Salesforce database using SOQL & SOSL queries using Force.com Explorer.
• Experience in providing production support (analysis, designing, development) and testing & analysing teh cause and fixing it.

TECHNICAL SKILLS

Salesforce Technologies: Apex, SOQL, SOSL, VisualForce Pages/Components & Controllers, S - Controls, Dashboards, Lightning, Reports, Einstein Analytics, Analytic Snapshots, Jitterbit, Workflow rule, Approvals, Case Management, Automation, Sandbox and Production

Cloud: Sales Cloud, Service Cloud, Marketing Cloud, Communities, Commerce, AWS

Methodology: Agile, Scrum, Waterfall

Languages: C, Java, SQL, and Apex

Scripting Languages: HTML, XML, Java script, CSS, jQuery, AMPScript

Database: Oracle, MS SQLServer, UDB DB2, MS Access, Azure

Other Tools: Eclipse, MS Excel, MS Word, MS PowerPoint, MS Project, MS Outlook, MS SharePoint, MS Visio, Rational Clear Case

ETL/Integration Tools: Apex Data Loader, Jitterbit, MuleSoft, Cast Iron, Force.com Workbench, Atlassian Jira, ANT, Apttus, CPQ

OS: UNIX, Linux, Windows

PROFESSIONAL EXPERIENCE

Senior Salesforce Developer

Confidential, Milpitas, CA

Responsibilities:

• Implemented teh requirements on Salesforce.com Lightning platform and Force.com
• Developed Lightning web components LWC to provide better and more interactive interfaces to end users, which halp in sales enhancements
• Correlated with Business users and Pricing team to collect necessities for CPQ implementation.
• Implemented Configuration, Customization and Development with Salesforce.com on Service Cloud and Sales Cloud.
• Worked on existed Omni channel for partial number of changes for assigning to real users and worked on existed integration changes.
• Integrated Einstein Analytics AI to visualize teh activity occurring in our Salesforce Environment.
• Worked on Omni channel establishment for Leads and for some custom object into a work item.
• Configured routing configuration for Omni channel for teh queue which are pushed to teh agents.
• Integrated Einstein Analytics into teh RBC Community Pages to display teh Dashboards for External and Internal Users.
• Installed Applications like Lightning Adoption Tracker from App Exchange and configured them as per user's requirement.
• Implemented and configured Field Service Lightning (FSL).
• Performed Sales force. Confidential configuration activities creating Users, Roles, Profiles, Organization Wide Defaults, Permission Sets, Public Groups and Queues. Created and modified templates using Apptus CPQ & Author CLM. Modified profiles and permission set access as per requirement.
• Configured teh Contract management and revenue management with using of Apttus CPQ
• Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
• Created permission sets and assigned users to applications, tabs/objects/fields/records, Apex Code, IP Access, login hours, and customization permissions based on profiles.
• Developed and configured Custom Reports & Dashboards: Generated Dashboards with quick filters, parameters and sets to handle views more efficiently.
• Salesforce Lightning web Components for building customized components replacing teh existing ones.
• Used Field Service Lightning (FSL) enables businesses to unite customers, connected devices, agents, dispatchers, and employees in teh service field with one powerful service platform that delivers a seamless customer experience with field service.
• Conversion of Classic to Lightning for Apttus CLM.
• Working with Apttus core objects like Agreements, Line Items, Price lists, Templates, Categories, Orders, Quote/Proposal
• Planned and outlined CPQ objects to Salesforce custom objects and was included in advanced workflow approvals.
• Create multiple Data sync, Dataflow and Datasets using Einstein Analytics.
• Developed Tableau visualizations and dashboards using Tableau Desktop.
• Worked on Salesforce Lightning Process Builder to Automate Business Processes. Developed re-usable UI Components with Lightning Component Framework.
• Migrating from Salesforce Classic to Lightning and created Lightning Components.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate teh processes.
• Order Management Solutions developed on Salesforce.com platform.
• Implemented successful rollout of Siebel CRM and Lightning adoption of Salesforce CRM for Sales part of business
• Coordinated with Developers in developing Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application and in multiple Lightning Components, added CSS and Design Parameters that makes teh Lightning component look and feel better.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges
• Worked on customization of custom settings, custom labels and Report types.
• Used Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows and Triggers.
• Implemented teh web to lead functionality and setup teh templates for teh auto response emails.
• Enabled chatter feeds for sharing information within teh Sales teams.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts field updates to implement business logic.
• Worked on Data Flows and Data Sets for each Object to integrate Salesforce Internal and External Data into Einstein Analytics.
• Worked on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules, and contract templates.
• Responsible for monitoring Confidential usage, performing administrative tasks, ensuring Data Integrity, and working with commercial operations management to identify additional opportunities to productively integrate Confidential into ongoing business activities.
• Configured various Custom Reports for different user profiles based on teh need in teh organization.

Salesforce Developer

Confidential, New York

Responsibilities:

• Worked in agile environment with Monthly Releases, working on Different enhancement requests in sprints.
• Migrated Change sets across different Sandboxes and production instance for monthly Releases.
• Interacted with teh end users and stakeholders, involved and gathered technical requirements for teh integrated system.
• Utilized Einstein Analytics for users to work with large data files and create graphs, charts and other pictorial representations of data from them.
• Worked with various standard and custom objects
• Performed detailed analysis of business and technical requirements and designed teh solution by customizing various Standard objects of Salesforce.com like Accounts, Contacts, Leads and Opportunities.
• Developing Apex classes, Apex triggers, Controller classes and extensions for various functional needs of teh organization.
• Implemented Field Service Lightning (FSL) in Service Cloud and customize Field Service
• Performing Hands-on Salesforce.com development using Apex Programming and implementing Visualforce Pages using HTML, CSS and JavaScript.
• Participating in all phases of Software Development Life cycle which includes Requirements gathering, Analysis, design, implementation, testing and deployment.
• Working on Salesforce.com implementation using Several IDEs like NetBeans, Eclipse and Force.com IDE's.
• Worked on CRM modules like sales cloud, service cloud with functionalities like Opportunity Management and Case Management
• Involved in teh enhancement and development of different LWC components.
• Worked on Data integration rules in Field Service Lightning (FSL) and enable those rules for Resource Absence, Service Appointment, Service Territory, and Service Territory, Service Territory Member, Work order and Work Order Line Item objects.
• Worked on multiple Number of lightning Web Components and allowed teh LWC to manipulate teh DOM instead of JavaScript.
• Developed Workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Worked on Salesforce lightning components for building customized components replacing teh existing ones.
• Used Lightning Out to compose components on a Visualforce page, and integrated between components on teh client side with JavaScript and Lightning Events.
• Configure salesforce and marketing cloud integration user along with configuration in salesforce.
• Participating in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
• Responsible for customizing objects in Salesforce, creating Page layouts, Record types, Email Templates, Validation rules and custom report types.
• Implementing various cloud integrations using SOAP and REST API's and extensively worked on Data Migration using Salesforce Data Loader.
• Worked with Dynamic Apex to access S-Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Migrated SharePoint Solution into Salesforce CRM by implementing SharePoint concepts into teh Salesforce design and done enhancements in Salesforce to satisfy teh business needs.
• Migrated SharePoint data to Salesforce using Data loader.
• Worked on teh enterprise Salesforce CRM solution by merging two business processes and filling teh gaps in teh technical design and implementation to provide 360-degree view in Salesforce to teh business users.
• Created Modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Triggered interface events by user interactions, which includes Lightning Component framework.
• Performed various Data Migration activities like Upsert, Delete and Export using Apex Data Loader.
• Performed Sales Cloud configurations and used its features such as Lead Management, Email integration, Sales Forecasting, and Wave Analytics.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of teh application using platform database objects.
• Worked with Service Cloud technology and on-premise infrastructure integration for Salesforce.com.
• Triggered interface events by user interactions, which includes Lightning Component framework.
• Defined Workflows and set up Workflow Rules, Tasks & Alerts and created Workflow Approvals.
• Generated weekly status reports and Ad-hoc reports to monitor teh progress and identify critical points to reallocate resources and Decision support for Software Development Life Cycle.

Salesforce Developer/Admin

Confidential, San Jose, CA

Responsibilities:

• Involved in gathering business requirements with other team members from various business teams spread over Sales, Marketing and Customer service.
• Successfully integrated salesforce orgs with Marketing cloud using Marketing Cloud Connector and involved in updating managed packages with every latest release.
• Managed Salesforce Marketing Cloud and Salesforce CRM Integrations.
• Manage subscriber data, import and segmentation using a combination of Marketing Cloud tools and database queries.
• Schedule deployments in teh Marketing Cloud application and providing completion communications to teh client
• Worked extensively on Accounts, Contacts, Opportunities, Leads, Campaigns, Activities and Customized Objects for Layouts based on Role hierarchy, record types and validation rules.
• Designed & Developed Apex Classes, Apex Triggers, Visualforce pages, SOAP & Rest APIs.
• Created data validation rules and formulas as per business requirement.
• Used Salesforce1 simulator during teh development to test teh lightning functionality on teh lightning component.
• Created integration with Apttus CPQ and CLM applications and automating processes on salesforce1 platform.
• Consolidate multiple Lead sources for easy tracking by marketing/Sales department throughout teh process.
• Worked and maintained teh front-end functionality of teh Website from scratch Using HTML, CSS and JavaScript.
• Developed Custom Objects, Custom Reports and configured teh Analytic Snapshots to dump teh data on regular basis for teh sales performance and lead generation statistics.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of teh application using platform database objects.
• Co-ordinate and halped tester and users to complete testing and UAT.
• Worked on integration team for teh Salesforce.com based Veeva CRM implementation project.
• Responsible for Unit testing and performance testing of SFDC API/Web Service.
• Managing Sandboxes and moving metadata between sandboxes using Change Sets.
• Perform mass update to update teh data in SFDC using Demand Excel spreadsheets using Apex Data Loader.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to teh custom objects.
• Worked in all phases of Software Development Life Cycle, quality management systems and Agile (Scrum) project life cycle processes.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, JavaScript, Jitterbit, Service cloud, Informatica, Veeva, GitHub, MuleSoft, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in..

Salesforce Developer

Confidential - El Segundo, CA

Responsibilities:

• Interacted with different lines of business users for gathering requirements and prepared Technical Design Document for teh business use cases.
• Created Data flow diagrams, flow charts using MS Visio and created project plan.
• Customized Page Layouts, Standard Related Lists, Tabs, and defined dependent Pick Lists.
• Integrated teh SOAP API based web services on demand for extracting teh data from external systems.
• Monitoring teh Daily Jitter bit Jobs from Salesforce to SAP and resolving any operational errors as if reported.
• Worked with Sales & Marketing Cloud for supporting Consumer Sales.
• Customized Lightning component for Look up, pick list, Record type, required field System Validation and other functionality which are not supported by Salesforce in Lightning till date by creating custom components.
• Played Key role in gradual transition of company's application from Salesforce Classic to Lightning Experience
• Expert in APTTUS Product Configuration and Pricing Configuration with some advanced functionality of SFDC.
• Used SOQL/SOSL with consideration to Governor Limits for manipulation needs of teh application using platform database objects from Salesforce.com objects.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on teh objects and tabs, Components and Visual Force Pages
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse.
• Used SOQL and SOSL for data manipulation needs of teh application using platform database objects.
• Created public groups and queues in salesforce.com for teh sales and support user groups based on teh user requirements.
• Created Object and Field level security to hide teh critical information on teh profile users.
• Well used Apex data loader using “Insert”, “Delete”, “Update”, “Upsert” and so on.
• Created Support Pages for end users using HTML, jQuery, JavaScript, and Visual Force.
• Created Test Classes with 90% code coverage.
• Written SOQL, SOSL query language necessary for teh application in Apex Classes and Triggers.
• Performed object cleanup and data migration to and from Salesforce.com.
• Worked on Regression tests based on fixes and new enhancements.
• Used teh Change Sets to deploy code between teh Sandbox and Production environments for final. implementations and prepared Deployment documents
• Designed, developed, and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Developed and configured various Reports and Report Folders for different user profiles based on teh need in teh organization.

Salesforce developer

Confidential

Responsibilities:

• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles, and Page Layouts and configured teh Permissions based on teh Organization hierarchy requirements.
• Enabled Chatter for teh Organization and to TEMPeffectively communicate with teh users in teh Organization.
• Implementation of Data Loader for loading teh data from .csv files.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Developed Cascading Style Sheets (CSS) for creating TEMPeffects in Visual force pages.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Picklists, Dependent Picklists, lookups, Master- Detail relationships, validation, and formula fields to teh custom objects.
• Working on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in teh application.

Environment: Salesforce CRM, Apex Language, Visual Force Pages, S-Controls, Data Loader, Work Bench, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox Data loading.