Director of Customer Success Resume Irvine CA - Hire IT People

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Irvine CA

Director of Customer Success

Responsibilities:

Optimized $2.6M book of business through effective management of 75 enterprise clients.
Boosted client sales 13% for a total of $1.2M by implementing marketing processes.
Increased company adoption 18% by creating a duplicatable plan for customer success management, through refining and nurturing customer engagement.
Raised adoption rate 27% for 75+ enterprise companies by applying KPIs to drive adoption.
Exceeded adoption target up to 10% annually by chairing a project using data to identify areas of improvement and implement related solutions.
Mobilized 12% of clients in jeopardy by creating success plans outlining critical issues and success factors to improve their ROI.
Delivered speaking engagements to crowds of up to 1,000 attendees, facilitated online training, chaired meetings, and hosted webinars.

Confidential, Yorba Linda, CA

Home Mortgage Consultant

Responsibilities:

Achieved selection, out of 100+ representatives, to represent the company at industry events through driving performance excellence and effective mentoring of 12 staff members.
Increased customer service level 26 points by creating an inclusive team environment, placing the financial center in the top 20%.

Confidential, Chino Hills, CA

Home Mortgage Consultant

Responsibilities:

Contributed to $12.5M+ in sales by delivering presentations to 20 - 50 top Realtors
Achieved ranking and awarded as top 10% performer through constant exceptional performance.