SUMMARY

• Having 8 years of IT experience with expertise Managing and Implementing Business
• IT projects and System Analysis, 5+ years of which was in Force.com Development, administration, CRM, configuration, customization, implementation, training, and support.
• Experience in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, development, deployment, and maintenance of web - based and portals-based object-oriented enterprise applications.
• Administered Salesforce.com setup, which involves modifying roles and profiles, creating/modifying dashboards/reports and managing users.
• Proficient with Sales Cloud, Service Cloud, Call Center, Force.com, Chatter and AppExchange on Salesforce.
• Ability to provide hands on technical delivery and architecture for complex systems and review for scalability and best practices.
• Experience designing and implementing new Salesforce objects, workflow rules, custom layouts, and other standard Salesforce customizations.
• Experience working with Force.com IDE, Apex Data Loader, Force.com Explorer andSalesforce.com Sandbox environments.
• Experience in Salesforce for Outlook (SFO) product Outlook Connector.
• Experienced in creating custom objects and junction objects with lookup relationship and master detail relationship, as per business needs.
• Experience performing data migration from Legacy Systems using Data Loader, Workbench, DataLoader.io, and Import Wizard.
• Technical Knowledge on Lightning Experience and Lightning App Builder.
• Developed test scripts to automate process of testing in Selenium WebDriver.
• Experienced in Data Base testing, Smoke testing, Sanity testing, Integration testing, System testing, UA testing, E2E testing, Regression testing and Mobility testing, Reports testing.
• Experience in Cross browser testing including old and latest versions of IE, Chrome, Firefox, and Safari)
• Experience in QA Docs (Test Plan, Scenarios, RTM, Test Case Design), Peer Reviews, Test Case Execution, analyzing teh results of scripts, interaction with developers in fixing teh errors by having Defect Triage meetings also has sound working experience with various cross functional teams.
• Experience with JIRA, Team Foundation Server
• Provides training, guidance, feedback, and coaching to testing team members on day-to-day activities in QA process and in Defect Life Cycle.
• Worked proactively with development team to provide inputs to fix issues and possible solutions to problems.

TECHNICAL SKILLS

Salesforce technologies: Standard objects, Workflow & Approvals, Apex Language, Apex c Classes/Controllers, Apex Triggers, Visual Force Pages using CSS Layout according to teh organization profile, Data Loader, Offline Edition, Integration, migration, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls.

Salesforce Tools: Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Selenium.

Languages: Apex, Java, J2EE, Servlets, JSP, JSON, JBoss.

Web Technologies: WDSL, HTML, CSS, Java Scripts.

Data base: PL/SQL, SQL Server, Oracle 10g.

Operating System: Windows XP/Vista/NT/98/UNIX.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Administrator

Responsibilities:

• Maintained teh Salesforce platform by monitoring support tickets, user issues, and employee workflows.
• Designed, setup and maintained Salesforce standard objects, custom objects, and junction objects, while also structuring user roles, security profiles and workflow rules.
• Created and updated users, reports, and dashboards to track pipeline/stages for management visibility, while integrating Apex (applications) to Salesforce accounts
• Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.
• Analyzed current processes and made recommendations for automated notifications to Sales Reps when maintenance renewals are due and when outstanding invoices need attention, standardized sales reps’ reports, installed and trained users in Cirrus Insight to track Sales appointments for call reports.
• Configured page layouts, workflows, document templates, record types, & data fields.
• Implemented & maintained reports and dashboards.
• Created custom objects, fields, and triggers.
• Managed multiple sandbox environments.
• Completed work in timely manner.
• Successfully participated in group projects.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Used Change sets or Jenkins for deployment, once teh Component merge has been done in Git and teh source is ready, into teh other Salesforce instance.
• Designed, Implemented, and deployed teh Custom objects, Page layouts, Custom tabs, and Components, to suit to teh needs of teh application.

Confidential, Austin, TX

Salesforce Administrator

Responsibilities:

• Working in Automation tools like GitLab, Bitbucket, and TFS.
• Working on Salesforce Identity and Access Management, create new user profiles and monitor access levels.
• Experienced in Gitlab CI and Jenkins for CI and for End-to-End automation for all build and CD.
• Perform post refresh activities on Sandboxes.
• Experienced in working with version control systems like GIT and used Source code management client tools like Bitbucket, Git Lab.
• Creating and running scheduled Batch jobs, Role Hierarchy Jobs in Apex.
• Worked in all areas of Jenkins setting up CI for new branches, build automation, plugin management and securing Jenkins and setting up master/slave configurations.
• Oversee adding new users, checking system permissions on users to restrict or providing teh data access, and modifying teh existing accounts.
• Integrated GitLab into Jenkins to automate teh code checkout process.
• Handle on-going customization/ alteration of Salesforce.com.
• Maintain, enhance, and create workflows, functions, and configurations within teh Salesforce.com environment.
• Process Creation, Documentation and Maintenance - Document company processes and workflows.
• Design, Create and maintain user roles, profiles, and hierarchies.
• Monitor application storage usage and archive data as needed.
• Proactively seek out and identify needed system changes.
• Create and administer training to existing or new users/groups.
• Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required; Removing unnecessary fields and data; ensuring screens, fields and workflow has accurate names and reflect current workflow.
• Used Change sets or Jenkins for deployment, once teh Component merge has been done in Git and teh source is ready, into teh other Salesforce instance.

Confidential, Tampa, Florida

Salesforce Quality Analyst / Administrator.

Responsibilities:

• Worked on enhancing and supporting teh application.
• Designed, setup and maintained Salesforce standard objects, custom objects, and junction objects, while also structuring user roles, security profiles and workflow rules.
• Designed training manuals for teh Quality Assurance department, reducing training time by 20%
• Tested apps by appending multiple components to a Lightning Application theirby deployed Applications from Sandbox to Production.
• Ensured data integrity through teh appropriate use of de-duping, loading, and exporting tools, for bulk of data using Data Loader and Lexi Loader.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Created test plans and test scripts based on teh higher/lower-level design documents. Worked extensively with Line of Business and User Acceptance testing resources to cover total functionality for System Integration testing, including end to end and regression testing.
• Interpreted and converted manual test cases into Selenium Web Driver using core Java with testing framework into automation functional, integration and regression suites.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity.
• Managed ongoing support request and administrative needs of users.
• Conducted training on all salesforce related systems to sales and marketing teams
• Monitors current and future trends, technology and information dat will positively effect organizational projects; applies and integrates emerging technological trends to new and existing systems architecture
• Created test data in System Integration and User Acceptance testing environments by conditioning data per scenarios identified in test scripts.
• Keep up to date on technology trends, developments & best practices
• Unit testing of developed function/module
• Unit test to assure meets requirements, including integration test as needed.
• Created Excel worksheets for rate verification dat increased productivity by 10%.

Environment: Lightning components, Apex Triggers, Selenium, Reports& Dashboards, Custom Objects, Custom Tabs, sharing rules, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential

Salesforce Quality Analyst / Administrator.

Responsibilities:

• Created Custom objects to build new application functionality in teh Salesforce.com.
• Leading teh team in all activities of teh project from Initial Project Discussions
• Attending project standup meetings
• Communicate with development teams to confirm requirements and for integration testing
• Helps with integration data mapping
• Creates functional transformations for inbound and outbound data flows
• SFDC configurations and SFDC Minor customizations and Data loads.
• Implement best practices for SFDC configuration.
• Guide technology decisions relative to teh Salesforce architecture
• Understanding functional specification and Effort Estimation of QA deliverables and preparing QA project plan.
• Knowledge sharing and work assignments to offshore team
• Review functional specifications and identify any gaps with business requirements.
• Authoring Test Plan and reviewing test plan, requirement traceability matrix, test scenarios with client.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Analyzing teh Scenarios for switching between salesforce classic and teh Lightning Experience.
• Administrated and monitored teh company’s Salesforce CRM application. Created teh workflows for automated lead routing, lead escalation and email alert.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Help users with Chatter teams/Groups and follow application as well.
• Responsible in Writing Test Plan document, Test Scripts.
• Responsible in reviewing test cases written by other QA team members.
• Responsible in Uploading test scripts in HP Quality Center and execute them.
• Worked on data migration from databases to SFDC using Data Loader.
• Used Change sets or Jenkins for deployment, once teh Component merge has been done in Git and teh source is ready, into teh other Salesforce instance.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, Lightning components, Apex Triggers, Reports& Dashboards, Custom Objects, Custom Tabs, Sharing rules, Email Services, Security Controls, and Eclipse IDE Plug-in.

Confidential, Los Angeles, CA

Salesforce Administrator / Quality Assurance

Responsibilities:

• Involved in gathering customer requirements from business user teams spread over teh Sales, Marketing and Customer service.
• Participation in Initial Project Discussions and attending project kick-off meetings
• Understanding functional specification and Effort Estimation of QA deliverables and preparing QA project plan
• Provide functional understandings to Business Analysts during analysis phase.
• Review functional specifications and identify any gaps with business requirements.
• Authoring Test Plan and reviewing test plan, requirement traceability matrix, test scenarios with client.
• Estimating teh Automation percentage in teh project and presenting teh stats to client
• Obtain sign off from Business, IT, Dev, and Operations teams on all QA deliverables.
• Upload QA documents and maintain teh repository in Live Link.
• Perform and support functional testing, regression testing, E2E testing, Ad hoc testing, data migration testing, audit report verification, web services testing.
• Updating QA status to client on daily basis
• Conducting QA status meetings with offshore and onsite development and QA teams
• Organizing defect review meetings with X - Flow teams and halping them in sorting out teh issues
• Involve in preparing performance test scenarios, test cases and publish teh performance test results.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage teh Workflow & Approvals.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created new custom objects, assigned fields, custom tabs, components, custom reports.
• Created custom Reports based on business need and associated them to Dashboard.
• Customizing Company Profile, Security Controls and Communication Templates of teh organization as per teh organization requirements.

Environment: Salesforce.com platform, Cast Iron, ANT, SOQL, SOSL, Apex Language, CRM, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Workflow & Approvals, Email Services, Security Controls, Sandbox data loading, Eclipse IDE, GitLab, Jenkins.

Confidential

Salesforce Administrator

Responsibilities:

• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Testing Usability, Operational and Installation on mobile or IPAD for more user friendly
• Browser testing like Chrome, Firefox, IE & Safari in windows and Safari in IPAD/mobile
• Compatibility testing of SFDC web app in Windows & Mac as IPAD is MAC based
• Estimating teh Automation percentage in teh project and presenting teh stats to client
• Obtain sign off from Business, IT, Dev, and Operations teams on all QA deliverables.
• Upload QA documents and maintain teh repository in Live Link.
• Preparing test entry and exit criteria and sharing with client
• Perform and support functional testing, regression testing
• Used Change sets or Jenkins for deployment, once teh Component merge has been done in Git and teh source is ready, into teh other Salesforce instance.
• Agile Development Methodology was followed for teh implementation.
• Has been part of System Integration Testing, done in other Salesforce instance, once teh developments done in teh developer instance.
• Created different types of Custom Reports for standard objects as well as custom objects to give complete details regarding Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.
• Customized teh Dashboards to teh track usage for productivity and performance of business centers and their sales teams.

Environment: Salesforce.com platform, Cast Iron, ANT, SOQL, SOSL, Apex Language, CRM, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Workflow & Approvals, Email Services, Security Controls, Sandbox data loading, Eclipse IDE, GitLab, Jenkins.

Confidential

Salesforce Developer / Administrator

Responsibilities:

• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual force, Force.com API, and Web Services.
• Designed, and developed Apex Triggers for various functional needs in teh application and worked in improving existing Apex code.
• Build reusable components, and customized Salesforce1 mobile app using Lightning component framework.
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
• Worked as a Sales Force Chatter APP with teh organization and regularly participated in teh meetings and chatter community.
• Integrated and implemented Pardot single handedly, with very limited time and resources.
• Implemented teh Salesforce.com applications using Agile Methodology dat involves teh iterative development methodology.
• Created server Apex controller for Salesforce Lightening Experience and added Lightening Component to Lightning Pages and Record Pages.
• Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business
• Created Custom Objects and fields for transactional and contractual information.
• Created workflow rules, defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, expert detail relationships, validation, and formula fields to teh custom objects.
• Implemented Apex Classes & Triggers and linked them to manage teh workflows Implemented in teh system.
• Created profiles and implemented Object and field level security to hide critical information
• Used force.com developer toolkit including visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic.
• Developed Apex Classes, Apex Triggers, and Apex Controllers to develop custom business logic.
• Extensively involved in data migration from three legacy systems to Salesforce.

Environment: Salesforce.com platform, Apex Language, CRM, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Pardot, Workflow & Approvals, Email Services, Security Controls, Sandbox data loading, Eclipse IDE.

Confidential

Salesforce Administrator

Responsibilities:

• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual force, Force.com API, and Web Services.
• Designed, and developed Apex Triggers for various functional needs in teh application and worked in improving existing Apex code.
• Responsible for creating, managing, and delivering of required documents for application.
• Designed different custom dashboards for various user groups based on their business functionalities and needs.
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to teh application requirements.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Moved Code from Sandbox to Production using Jenkins and Change Sets.
• Conduct business analysis by working with end users to identify system, operational requirements.
• Working on CMIS Trouble Tickets, ACSR’s with teh users and halp them resolving their issues.
• Created Environment setup plan, Migration document and checklist.
• Configured out of teh box reports and dashboards as well as custom reports.
• Designed various types of email templates for auto response to customers.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.

Environment: Salesforce.com, Chatter, Cast Iron, CRM, Import Wizard, Apex, Controllers, Sharing Rules, Workflows, Enterprise Edition, Email Updates, Eclipse IDE, Sales Cloud

Confidential

Java Developer

Responsibilities:

• Developed teh web pages JSP, CSS, JavaScript.
• Developed Business logic on Java beans and setup connection with database.
• Written Store procedures and designed teh database tables.
• Responsible for writing Java code to convert HTML files to PDF file using Apache FOP.
• Developed Message Driven Beans (MDBs) for receiving and processing data from IBM MQ Series using JMS.
• Created various reports (Summary reports, Matrix reports, Pie charts, Dashboards) and set up reports folders.
• Rational Clear Quest used for defects, change tracking across teh application.
• Designed and developed direct live interfaces to handle multiple systems within teh bank to subscribe teh data in real-time.
• Involved in teh performance tuning of PL/SQL statements.
• Involved Java/J2EE based applications and Java/JEE based portal projects
• Used jQuery widgets like Date picker.
• Used jQuery Validation for client-side validation
• Installed and configured Tomcat application server in various environments.
• Developed J2EE application using Spring framework with Hibernate, Spring MVC, Spring Test Context Framework and JUnit for unit testing, MySQL

Environment: Java, JSP, JBoss, HTML, SQL, JavaScript, Sales Force CRM, Apex, SOSL, CSS, Web Sphere, Core Java JDk1.4, Rational Application Developer 6.0, Spring framework 2.5, WebSphere 6.0, Maven.