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Business Systems Analyst/product Owner Resume

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Lawrence, KS


  • Having 7 years of Information Technology emphasis on Business Analysis, Project Management and Data Analysis.
  • Worked closely with project stakeholders, SMEs and integration teams to understand and document business/functional requirements and design specifications for acquisitions/new integrations along with enhancements to existing system.
  • Experience in creating Tableau dashboards for product - development cycle.
  • Experience in troubleshooting issues on the Web Page Application or APIs.
  • Understanding REST API Standard, Swagger, W3C HTML, ADA, RDBMS (Oracle, PostgreSQL), NoSQL, Messaging, etc.
  • Experience in creating Swagger diagrams to describe API requirements.
  • Also, able to translate frontline experiences into technical requirements.
  • Solid knowledge of middle layer and back-end system integration
  • Experience defining and leading the delivery of an API portfolio that is consumable by both internal and external parties.
  • Familiar with SOAP and Rest API Design, OpenAPI / Swagger, GraphQL, JSON and XML.
  • Experience in UI/UX designing and wireframing using any of the diagramming tools such as draw.io, sketch, figma, mock plus, etc
  • Experience in understanding data, database, flow of data from one system to another.
  • Expertise in creating roadmaps, requirement analysis and review, change management, risk management, status reporting to clients/leadership, and implementing quality standards
  • Experience using API testing tools such as Postman, SOAPUI
  • Experience in creating and executing of Test Plans, Test Cases, and Test Scripts.
  • Experience in analyzing project test data needs and provided data from large, complex Oracle and SQL servers using Business Intelligence tools like Aginity, Databricks, Business Objects, Tableau.
  • Excellent Skills in Performance Management to support strategic planning, goal setting, strengthen accountability, enhance decision making, and improve customer service.
  • Experience in conducting GAP Analysis, JAD Sessions, User Acceptance Testing (UAT), SWOT Analysis, Cost Benefit Analysis, Portfolio Analysis and ROI Analysis
  • Maintained the solution vision, roadmap and product backlog of work through the project’s life cycle.
  • Experience with Health and Human Services programs, Medicare, Medicaid MMIS, Child Welfare, HMO, PPO, POS, Managed Care, Life, Health Insurance Exchange HIX, Health Information Exchange HIE, HIPAA regulations, Electronic Health Records (HER), Electronic Medical Records (EMR), and Electronic Patient Records (EPR).
  • Strong functional expertise on Healthcare Payer Area - Medical claims, benefits, eligibility.
  • In-depth knowledge of JIRA, Rally, HP Quality Center, Req Pro etc.,
  • Evangelist on the Agile Framework for project management, Agile/Scrum principles and methodologies.
  • Familiar with all aspects of Software Development Life Cycle (SDLC) Methodologies like Agile and Waterfall.
  • Involved in working with users, estimating work to fulfill business requirements, designing custom solutions, scheduling and reporting requirements.
  • Involved in working with users, estimating work to fulfill business requirements, designing custom solutions, scheduling and reporting requirements.
  • Excellent Communication skills both written and verbal, communicating with stakeholders, managers, customers and answering all the questions regarding the progress and status of work.


Methodologies: Agile, Waterfall, Scrum, JAD, SDLC

Reporting Tools: Tableau

Databases: Oracle, SQL Server

Tracking Tools: Rally-CA Agile, JIRA, JIRA Align

UML Diagrams: Use Case, Wireframes, Process Flow diagram

Content Management: MS Office Suite, MS Project


Confidential - Lawrence, KS

Business Systems Analyst/Product Owner


  • Worked collaboratively with the Architectural Team, SMEs, Project Managers, Key Stake Holders for the design strategies, long-term solutions, project activities and deliverables.
  • Lead feature discovery sessions with internal users and Business stakeholders to gain a deep understanding of business needs.
  • Transforming product strategy into well-articulated business requirements, as well as using qualitative and quantitative data effectively to inform product direction and prioritization.
  • Create, maintain, and prioritize a backlog of product feature requests in the form of user stories
  • Design API Specifications using Open API spec to read, write, and provide guidance on JSON/YAML API specifications leveraging REST fundamentals and web-based system integration technologies such as REST, JSON, OAuth.
  • Own end-to-end feature delivery, including working with user experience on prototypes, creating and prioritizing user stories, analyzing user data to drive decision making, and documenting delivery of releases.
  • Worked on Creating wireframes, Flow diagrams & Business process improvement flows.
  • Working with Design (UI/UX) teams in User Research, brainstorming/whiteboarding sessions, competitor analysis and User debrief sessions and approving designs.
  • Facilitate and lead grooming sessions with design, dev, and QA teams while detailing about the project goals by setting the expectations.
  • Align sprint schedules based on other cross-functional teams and around technical dependencies both on and offshore teams.
  • Participated in Idea iteration, Design, development, Execution, Test plan and Bug Tracking for the application.
  • Performed risk assessments and develops corrective actions
  • Review/Implement Test Documents, Test Plans, Test Cases and Test Scripts and make sure all the user requirements are covered.
  • Perform Regression and Integration testing on the deliverables of product before releases.
  • Conduct Defect Review meetings between Business stake holders and IT and set the Priority and Severity of the identified defect and assign to the respective IT Scrum teams.
  • Responsible for the right product being delivered on or before time and under budget.
  • Assist project team members with the project estimates and detailed work plans for new integrations.
  • Prepare technical workflow documents for the developers to understand the requirements.
  • Addresses end user process questions for processes that have been implemented, provides process/system break/fix support, and with IT to implement process/system enhancements.
  • Created the Tableau dashboards for tracking of project health and reporting status and release project plan to team and management, leading to adherence to schedules.
  • Maintained dashboards, monthly scheduled reports for 3rd party suppliers of the organization in Tableau server.

Environment: Test Plans, Test Cases and Test Scripts, MS SQL, MY SQL, Tableau, Databricks, Business Objects, JIRA, Unit, Integration, Regression, Functional testing, Monthly reports, Analytical reports.

Confidential - Louisville, KY

Business Systems Analyst


  • Conducted user interviews, gathered requirements in JAD sessions with Business team to help create Business Requirement Documentation & also created the System Design Documentation
  • Involved in translating the requirements into a design document after gaining the clear understanding of the requirements.
  • Helped in the preparation of Functional Design document.
  • Developed project plans and manages project scope.
  • Executed the project based on SDLC as per the project requirements.
  • Gathered Business Requirements upon clearly analyzing the scope of the project.
  • Documented the AS-IS and TO-BE Business Process Management (BPMN) and presented in the form of Use Case scenarios.
  • Provided a consultative approach through the Concept to the Execution phase of the project.
  • Held Weekly Status meetings to track changes and respond to any project variables.
  • Worked closely with project manager during resource allocation and budget discussions to ensure the project timelines are taken care.
  • Coordinated for demo workshops to Business Managers, Business Users and demonstrated the entire functionality of the product.
  • Responsibly handled HIPAA EDI validation from Medicare, Medicaid and other payers of government carriers
  • Created documents that incorporated both the technical and functional details.
  • Involved in creating documents and flow diagrams for Membership Enrollment according to the HIPAA 834 Compliance Standards for Membership Enrollment
  • Conducted user acceptance testing with key stakeholders and incorporated feedback in improving the functionality and aesthetics.
  • Used Agile with the help of RTM tracked progress of work in the form of User Stories, Epics, Themes on JIRA (Into product backlogs and sprint backlogs)
  • Completed validation, testing, and Implementation with the defined scheduled timelines.

Environment: SQL Server, MS Visio, MS Office suite


Business Systems Analyst


  • Worked exclusively on Pharm Net module trained on various front-end tools like Powerchart, Med Manager, Desktop Launcher, charge viewer etc.
  • Thorough understanding of build tools- Pharm Net Inpatient Formulary Manager, DCP tools order management, Batch set up, CoreCodeBuilder, PhaDB tools, Order catalogue tool, CS Pricing tool, Location build tool, and more.
  • Association and inter linkages of these tools and workflows to other department modules.
  • Worked on build, configuration, troubleshooting of the application.
  • Working on requests- New Product Builds, Modify, Interpret, Edit and Delete existing Formulary builds, order sentences, Synonyms, Power Plans, IV sets & Order sets.
  • HCPCS updates, CPT coding, updating descriptions, Formulary product modifications, inactivating products, building Oder catalogue synonyms, Order catalogue product flexing, Order Sentence build, Flex On\OFF on products, Stacking NDC, Inactivating NDC etc.
  • Training and supporting doctors, nurses and other medical professionals on the updates of software and on anything that they are struck with and conducting seminar to teach about new technologies and taking feedback to know about the current system and about changes.
  • Preparation of process documents for Pharm Net and its Action Impact matrix.
  • Worked on different Cerner modules like Powerchart, Core, clinical Reporting etc., whenever necessary.
  • Training new joiners in the team, conducting Knowledge transfer sessions among various teams.
  • Developed new and maintained existing JIRA projects, service desks, workflows, screens, and custom fields, assisted with the creation and maintenance of JIRA tracking using epics, stories, and tasks
  • Implemented Agile best practices such as continuous integration, code/design reviews, transparency, accountability, JIRA tracking, product visioning and self-management
  • Prepared all the documents like BRD, FRD, impact analysis check list, updating traceability matrix, gap analysis etc.
  • Direct client engagement for requirement gathering and used various techniques to find the desired requirements and prioritizing.
  • Advanced Excel knowledge including pivot tables, charts, macros, V lookup, VBA, spreadsheets, Power Query etc.
  • Worked with users, stakeholders to analyze and validate requirements.
  • Managed project through status meetings, identifying risks, tracking progress and being available to everyone for any questions or clarifications.

Environment: ETL, JIRA, AWS, HTML, CSS, JavaScript, BRD, FRD, shell scripts, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), MS-Project, Rational Rose.

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