SUMMARY

• Qualified IT professional with 7+ years of experience as Salesforce CRM Developer with domain experience including analysis, requirement gathering, design, developer, enhancements, testing, deployment, and maintenance of standalone object - oriented enterprise applications.
• Experience in scope, design, testing, and deployment and follow up on a multitude of strategic projects within Salesforce.com.
• Proficient with Software Development Life cycle, Agile and Scrum Methodologies.
• Experience in Sales Cloud, salesforce Communities, Service Cloud implementations,
• Proficient in dealing with functionalities related to sales cloud, service cloud
• Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases.
• Hands on experience in advanced APEX/Visualforce development, including high volume data processing, managed packages, and metadata API.
• Experience building new apps with Lightning App Builder and Lightning Components
• Worked on LWC with lightning components
• Built reusableUI/UX componentswithlightning component framework.
• Experience in creating Apex classes, Triggers, Apex Scheduler, Batch classes, Apex Web Service, Visual Force (Page, Component & Controllers).
• Hands on experience in working on Scheduled jobs and APEX Batch jobs and executed approval processes, e-mail services and workflows via customization.
• Extensive experience in using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for implementing complex business process automations.
• Experience in creating Custom Objects, outlined lookup and master-detail relationships and Junction objects to implement many-to-many relationships on objects and Roll-up Summary fields to aggregate data from child records on the parent.
• Hands-on experience in designing of custom objects/fields, page layouts, Workflow Alerts, custom Tabs, custom reports, report folders, report extractions to various formats, Dashboards, and Email generation according to application requirements.
• Hands on experience with Profiles, Permission sets, Organization Wide Defaults and Roles.
• Experience in working within the governor limits when integrating using SOAP and REST API for both inbound and outbound integration with Salesforce.
• Expertise in creating different email templates and inbound emails using Visualforce for the clients and customers
• Worked on Journey Builder, Email Studio, Advertising Studio / Marketing cloud.
• Experience in Data Migration using Import Wizard, Excel Connector, Workbench and other integration tools like Apex Data Loader
• Experience working in different environments like Production, Sandbox
• Created Unit Test Cases and reviewed the tester test scenarios based on the functionality.
• Expertise in querying Salesforce database using SOQL, SOSL to get the data
• Experience with source control toolsGit,Bit bucket, Gear set, Change sets for deployments
• Installed Salesforce AppExchange Apps and Deployed Customization from Sandbox to another environment by, Change Set, API and custom user interfaces using HTML and Apex tags
• Experience inObject-Oriented Programmingand Design Patterns underMVC(Model View Controller)Architecture
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.
• Versatile team player with excellent analytical, presentation and inter-personal skills.

TECHNICAL SKILLS

Sales force.com: Salesforce CRM, Apex Classes/Controllers, Apex Triggers, Visual Force Pages/Components, Lightning component Framework, LWC, Apex Web Services, Case Management, Workflows, Flows, Approval processes, Dashboards, Reports, SOQL, page layouts, custom Objects, fields, formulas, validation rules, Sand Box development and Testing

GUI/TOOLS: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Data Loader, Workbench

PROGRAMMING LANGUAGES: Java Script, Apex, C, C++

WEB TECHNOLOGIES: HTML, CSS, Web services, XML, jQuery

OPERATING SYSTEMS: Windows Vista, XP, 7and OS X (Mac)

Databases: MS Access, Oracle 8i/ 9i/ 10g/ 11g and MySQL

PROFESSIONAL EXPERIENCE

Confidential, Cranberry Township, PA

Sr. Salesforce Developer

Responsibilities:

• Interacted with various business user groups and performed detailed analysis of business and technical requirements and designed Solutions involving customization
• Involved in requirements gathering for Salesforce implementation and documented the Business and Software Requirements
• Experience in building reusable UI components and pages with Lightning component framework. Embedded Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Worked on Salesforce Lightning Components for building customized components
• Worked on LWC along with Aura Framework
• Experience In build live bots using service console of service cloud.
• Created multiple lightning components and LWC to enhance the existing functionalities.
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.
• Designed and developed Application with Apex programming language at backend and Visual Force pages as user interface
• Developed different Visual Force Pages to suit the needs of the application using different Visual force components.
• Implemented customizations using Apex controller classes custom, Extensions, visual force pages and triggers
• Experience in Sales, service and community clouds.
• Created Aura based Components, Attributes, Controllers which can be compatible to access through Lightning App builder
• Automated processes using Salesforce automation tools, such as Process Builder, Workflows, Formulas, Flows, Assignment Rules
• Designed various Approval processes, flows for automating business logic
• Designed, developed, and deployed the Custom objects, fields, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Worked on Live agent, Omni Channel, Knowledgebase, Email-to-case, skill-based routing, Macros, Milestone Tracking in the Salesforce Service cloud
• Created formula fields, cross relationships between Objects and designed validation rules
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed various Custom Objects, Tabs, and Entity-Relationship data model, validation rules on the objects, tabs, Components and Custom links.
• Created profiles, roles, and configured permissions according to organizational hierarchy requirement
• Worked on permission sets, public groups, sharing rules to restrict the access for users
• Worked on Omni-Channel Routing, live chats for service cloud.
• Created, configured various Reports and Report Folders to assist business users to better utilize Salesforce organization
• Written SOQL, SOSL, Aggregate, Relationship queries in apex classes to retrieve data from Objects
• Implemented Batch classes for automated updates and Bulk updates of data
• Implemented best practices to avoid Governor Limits in apex classes and triggers
• Involved in writing test classes and checking the code to ensure code coverage before pushing them into the production
• Experience in Case Management, Incident Management, Knowledge Management by using service cloud implementations.
• Used Sandbox for testing. created managed packages and migrated them between Sandboxes and Production environments for final implementation

Environment: Salesforce.com IDE, SOAP, SOQL and SOSL, Experience, Visual force, APEX Classes, APEX Triggers, Workflows, Reports and Dashboards, CSS, HTML, JSP, jQuery, Data loader, data Import wizard, Gear Set Migration Tool, Windows 10, Validation Rules & Formulas, Security Controls, Sandbox, Production.

Confidential, Portland, OR

Sr. Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked on salesforce communities.
• Experience with SFDC Service console, customer portal, customer communities.
• Enhanced Communities by adding new fields, field sets using Salesforce lightning.
• Worked on different portals in salesforce Communities.
• Worked on Salesforce Lightning Components for building customized components
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component. Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Created many Lightning Components and server-side controllers to meet the business requirements.
• Retrievedsome data and its functionality fromThird-Party API’sanddisplayedwithin the lightning component.
• Created multipleLightning Components, addedCSSandDesign Parametersthat makes the Lightning component look and feel better
• Worked on Lightning web Components to enhance the existing lightning components logic
• Worked on Case management by using service cloud and service, Case management is accessible via both desktop and mobile apps.
• Worked on Knowledge management in service console of service cloud.
• Implemented Security and Sharing rules at Object Field and Record levels for different users in the organization.
• Worked on creating and assigning Profiles, Object level Security, Field level security, Roles, and Public Groups for the users.
• Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Picklist, Field Dependencies, Custom Formula, Approval Process, field updates and Email generation.
• Integrated Batch Apex that calls outs to external web service in Batch Mode.
• Worked on creating Flows and Process Builders to minimize the use of workflows.
• Created multiple Email Templates for Advertising purpose.
• Worked on developing Page Layouts and Record Types for various custom objects
• Developed customized Reports, Dashboards for business users
• Designed, developed apex classes, controller classes and apex triggers, for various functional needs in the application.
• Worked to handle governor limits of heap size, view state problems, Maximum Soql queries Execution etc.
• Worked onIntegrating Salesforcesystems usingSOAP and REST API's.
• Migrated data from Excel and CSV files to SFDC using Data Loader and Data Import Wizard.
• Experience with source control tools Git, Bitbucket
• Experience with JIRA for Tracking the sprint activities

Environment: Salesforce Communities, QA, UAT servers, Apex classes/Triggers, Aura Framework, GIT, Bit Bucket, Email Templates, Flows, Process builders, Validation Rules, HTML, CSS, JIRA, Work Bench, Sand Box, Production

Confidential, Austin, TX

Salesforce Developer

Responsibilities:

• Performed the role of SFDC developer and interacted with various business user groups for gathering the requirements for salesforce.com and CRM implementation.
• Created many Lightning Components and server-side controllers to meet the business requirements.
• Created Lightning Component Tabs and Visualforce Tabs using Lightning Components.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Developed advanced reports, dashboards, and portals in Service Cloud and other business intelligence tool
• Migrated financial transactions using Data loader tools that enabled ease of account reconciliation of various accounts.
• Worked on Email Studio, Content builder, journey builder to develop and automate email templates
• Created and maintained Email Marketing campaigns
• Worked on content builder, created content templates.
• Managed automated Email Campaigns in the email provider platform, including setup, testing, deployment, and reporting.
• Conducted A/B testing on copy, layouts, offers and targeting of email promotions.
• Developed many Validation Rules, Workflow Rules, and Triggers on the object to achieve the functionality as per the business requirement.
• Worked on creating and assigning Profiles, Object level Security, Field level security, Roles, and Public Groups for the users.
• Integrated web services by generating the necessary stubs from the WSDL files for extracting the data from the other systems.
• Created change sets and migrated them from sandbox to production environment.
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.
• Extensively worked with JIRA, Auto RABIT, and Pivotal Tracker to track requirements and status.
• Performed under highly Agile environment with daily Scrums

Environment: CRM, Apex Language, Visualforce, Controllers, Aura Framework, Service cloud, Web Services, REST, XML, JSON, Bit Bucket, Workflows, Approval Process, Data Loader, Java Script, jQuery, HTML, AJAX, CSS, Eclipse, Force.com IDE, Developer Console

Confidential

Salesforce Developer

Responsibilities:

• Developed and Customizedsalesforce.com application based on the user needs.
• Configured various standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Reports, Products, and Cases.
• Experience in APEX Programming by creating Custom Triggers and perform Asynchronous calls to implement the business logic as per the requirements.
• Designed, maintainedSalesforcestandard objects, custom objects and junction objects
• Implemented data security using OWD and sharing rules as per business needs.
• Created multiple profiles, roles, page layouts, record types and configured permissions and permission sets based on the Organization requirements.
• Worked and maintained the front-end functionality of the Website from scratch Using HTML, CSS and JavaScript.
• Involved in configuration enhancements for CPQ and CLM functionalities.
• Experience in salesforce CPQ implementation as well as ongoing maintenance and support.
• Integrated CPQ system with sales force CRM.
• Implemented quote approvals using CPQ Cloud in-built approval functionality.
• Supported and improved service cycles by implementing Service cloud.
• Worked with Dynamic Apex to access Objects and Field values based on user inputs, execute dynamic SOQL, SOSL and DML queries.
• Performed Sales Cloud configurations and used its features such as Lead Management, Email integration, and Sales Forecasting.
• Designed, and developed the Custom objects, Custom tabs, Components, Visual force Pages to suit to the needs of the application.
• Involved in designing automated billing and generation of invoices
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Integrated Batch Apex that calls outs to external web service in Batch Mode.
• Used data loader and import wizard for migrating data intosalesforcefrom external files.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Provided ongoing support to internal users helping them getting used to the applications.
• Created Inbound and Outbound Change sets and deployed the changes to Production

Environment: Salesforce.com Platform, Data Security, salesforce CPQ, data loader, developer console, Apex Classes, Apex Triggers, Visual force pages, Validation Rules, Reports and Dashboards, Workflow rules, Sand box, Production

Confidential

Salesforce Developer

Responsibilities:

• Interacted with various business user groups to gather the requirements and documented the requirements.
• Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Developed apex REST web services classes for external applications accessing salesforce.com data with restricted access.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component. Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Worked on creating Flows and Process Builders to minimize the use of workflows.
• Designed, developed apex classes, controller classes and apex triggers, for various functional needs in the application.
• Collaborated in developing email services that changed approval and ownership statuses of records.
• Designed various Webpage’s in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Experience working with Force.com IDE, Data Loader and salesforce.com Sandbox environments
• Created, tested and deployed a web-to-lead instance and a lead-to-opportunity-to-contract conversion workflow process.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports.

Environment: Sand box, Dev console, Custom Objects, Formulas, Profiles, roles, process Builder, OWD, Sharing settings, Unit testing, Sales, Service cloud.