SUMMARY

• Over 11+ years of professional Experience with strong Object - Oriented Analysis, Designing and Programming skills with extensive experience including 9 years in Salesforce CRM.
• Strong experience with the Salesforce.com development life cycle, application design patterns, integration patterns and deployment planning.
• Expertise working in Cross - functional teams, identifying business requirements and supporting sales/marketing efforts.
• Experience in Administration, Configuration, Implementation, Lightning, and support with Salesforce platform.
• Detailed experience with Salesforce.com architecture through Visual Force pages, Visual Force Custom Controllers / Components, Apex Classes / Triggers.
• Familiar with steelbrick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with steelbrick CPQ.
• Experience with Gap Analysis & Salesforce.com Road Map creation.
• Experience using Salesforce data tools (Data Loader, Excel Connector, Demand Tools, Eclipse Force.com IDE) and other development tools, including Informatica.
• Experience in Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce SFA applications.
• Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
• Expert in Salesforce CPQ (Steelbrick); strong experience in configurators, product rules, pricing rules, advanced approvals, option constraints.
• Deep technical experience with architecture, design and hands - on programming on diverse technologies like Microsoft (.NET, ASP.NET, SharePoint), Salesforce, Lightning, Apex, Eloqua, Vlocity etc.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, Salesforce Support, communities and Chatter groups.
• Maintenance of installed Managed Packages in Lightning using Apex.
• Involved in emphasizing Sales Cloud and Service Cloud and Oversee current Sales Cloud & Service Cloud environments while assisting with the vision and standards for new Salesforce.com solutions.
• Used Salesforce Lightning Design System (SLDS) for developing Lightning Components, Actions, Event and Server-Side Controller.
• Exposure toApttusandsteelbrick, developed POC’s in Apttus CPQ and steelBrick CPQ.
• Experience withsteelbrick CPQfor subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically withsteelbrick CPQ.
• Hands on experience in creating Formula Fields, Rollup Summary Fields, Validation Rules, Workflow Rules, Junction Objects, Approval Process, Email Services, Tasks and Actions.
• Strong experience with administrative tasks like managing Users, Roles, Profiles, Permission Sets, Validation rules, Workflows, Approvals, Data migration and Deployments.
• Worked with creating API based solutions for client.
• Experienced with developing Custom Components, Custom Controllers, Helper class, Controller Extensions in Salesforce Lightning.
• Experience with front end languages such as Java, HTML5, CSS, XML, JavaScript, jQuery and JSON, and Strong experience with source control tools GitHub, SVN and Maven, Ant.
• Experience in designing, developing and implementing applications like Sales, Marketing and Support modules onSalesforce.com platform.
• Designed and Developed Vlocity CPQ for couple of telecom clients.
• Deep Understanding and hands-on experience in Vlocity OmniScript, Vlocity DataRaptor, Vlocity Cards and Templates, Vlocity Actions development.
• Experience with Manual and Automation Test cases, Unit testing, Automating Web Application Testing using Selenium WebDriver with TestNG framework and enhancement of QA Processes.
• Experience in Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce applications based on Apex Language and leveraging Force.com Platform.
• Proven ability to steer, manage and deliver comes on time and on budget, with a dynamical angle.
• Team player with good interpersonal skills, strong understanding of fundamental business process, excellent communication, organizational and problem-solving skills.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Expertise in buildingVisualforce Pages, Custom Objects,Reports, Dashboards, Tabs and Customer Portal.
• Experienced with Integration Platform as a Service (PaaS) type integration as well as ETL tools including Jitterbit, Oracle ICS, Dell Boomi, Informatica Cloud Connector, MuleSoft, DBAmp.
• Created modern Enterprise Lightning Apps combining Lightning Design System, LightningApp Builder and Lightning Component features.
• Experience in migrating some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages
• Implemented Lead Management (Web-to-Lead, assignment, auto-response rules) and Case Management (assignment, escalation, auto-response rules and Email-to-Case).
• Well experience in implementing Sales Cloud, Marketing Cloud, Service Cloud, Collaboration (Chatter) Clouds, Communities and Sites using Force.com platform in Salesforce.
• Have good working knowledge on both Sales Cloud and Service cloud .

TECHNICAL SKILLS

SALESFORCE INTEGRATIONS: Batch Integration, Near real-time Integration, Real-Time Integration, Real-Time Mashups.

Salesforce Integration Tools: Data Loader, Jitterbit, Oracle ICS, Salesforce Connect, Informatica Cloud Connector, DBAmp, MuleSoft

CRM TOOLS: Salesforce.com

Databases: MS SQL Server 7.0, Oracle 10g/9i/8i, MS Access, Amazon Redshift, postgre.

Key Skills: Cloud, Microservices, Web Services, Distributed, Middleware, Identity and Access Management (IAM).

Lightning Experience Development: Salesforce Lightning Design System and Lightning Components, Aura Framework, JavaScript Controllers, Server-side Controllers.

Version Control Tools: CVS, Clear Case, Subversion, VSS

SALESFORCE API TOOLS: Eclipse, Apex Explorer, Offline Edition, App Exchange, Data Loader

SALESFORCE TECHNOLOGIES: Apex Classes, Test Classes, SOQL, SOSL, Visual Force, Vlocity, Lightning pages (Pages, Component & Controllers), ETL, S-Controls, Triggers, Custom Objects, Web services, Validation Rules, Work Flows, Dashboards, Reports, Sandbox development.

Web services: SOAP, Cast Iron, WSDL, XML, JSON, REST

LANGUAGES: C, C++, Java, PL/SQL, Apex, Ajax, C#

TESTING TOOLS: Selenium Web Driver, Jenkins, Cucumber, Gherkin, QTP, Genesys CTI, DocuSign

OPERATING SYSTEMS: Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008 , Macintosh, Linux, Unix

WEB TECHNOLOGIES: Web Services, XML, HTML, XHTML, CSS Dreamweaver, Java Script, PHP, Servlet, Bootstrap, jQuery, OOD, AngularJS

Data Modeling Tools: Power Designer 15.2, Erwin, ER Studio, Access, Visio

PROFESSIONAL EXPERIENCE

Lead Salesforce Developer

Confidential

Responsibilities:

• Designed and implemented Salesforce Service Cloud, Salesforce Community Cloud and application including external integrations.
• Customized Salesforce CRM pages. Developed visual force pages and Apex classes using salesforce design patterns to implement business logic using data collections like List, Set and Map.
• Automated the import, extract and Query activity using Automation Studio. Used Dynamic content for subject lines.
• Hands on skills in Steelbrick CPQ, with contributions towards tool enhancements, business logic changes and process changes as to support the organization.
• Primary nCino design and specification specialist on a total nCino Loan and Deposit Origination solution (Consumer, Commercial, Small Business loan and Deposit)
• Integration designing and implementor nCino administration coordinator
• Worked on Vlocity Salesforce AppExchange App and various Omniscripts to build custom user-friendly UI for create and edit actions with core Vlocity team.
• Usedfield level securityalong with page layouts inLightningto manage access to certain fields.
• Written SOQL,SOSLqueries withto store and download the data from Salesforce.com platform database.
• Designed and build SOA solutions to establish secure integration between USDA owned partner applications and Salesforce via SOAP/REST webservice, Mule soft ESB for orchestration, routing and IBM data power for handling security
• Managed API integrations and web services.
• Developed Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Implemented Quote-to-Cash solution using APTTUS CPQ. Good understanding of the Apttus CPQ.
• Involved in CPQ (Configure, Price & Quote) design and mapped to the Salesforce custom objects and involved in Apttus Advanced Workflow Approvals.
• Worked on migration of Vlocity components using Data Packs and managing connected Orgs.
• Worked in Vlocity application modules like Insurance, Communications.
• Worked with Vlocity Omni Script and its Input and action components, designing and deployment. Setup and configure Omni-Script components.
• Design Salesforce custom reports page in LWC component for NASS Dairy Products to show Monthly entry data.
• Created Asynchronous apex class and corresponding schedulable class to Schedule Monthly data entry job.
• Developed RFO detailed summary report LWC component page to show monthly data to the RFO users.
• Imported workflow XMLs from Salesforce Sales management system to Informatica cloud.
• Created XML mappings for mapping certain objects where we upload data using a Salesforce Data Loader.
• Integrating Salesforce with Middleware Tools with SaaS Version of USDA Payment Gateway.
• Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment, and CTI Interfaces.
• Created integration with Steelbrick CPQ and CLM applications and automating processes on salesforce1 platform.
• Performed Steelbrick CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• I also worked on steelbrick CPQ Workflow approvals, and created constraint rules and validation rules for the implementation of pricing and business rules on the Cart page
• Implemented High Vlocity Sales (Sales Cloud HVS), Prospecting/Sales Development Tools, CTIs, Einstein Bots, Live Chat, Slack Workflows.Used GIT-HUB for version control and SourceTree for branch management and Check-Ins.
• Customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• I configured product and pricing setup using CPQ/Product consoles Formatted and migrated the user data into Lightning Experience.
• Development of Cold Storage as well as Dairy Products sales management system.
• Built the complex Data Model within Salesforce.com by interacting with various teams for understanding the business and implementing the project end to end.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components over Sales Cloud
• Created data integration rules and duplicate rules for better data management.
• Wrote Test Classes to test apex classes developed during the development process.
• Created workflow rules and defined related tasks, Email alerts, and field updates.
• Wrote Apex Classes (Schema Programming) to retrieve Salesforce standard object properties which are used to implement additional functionality.
• Created Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Retrieved data and its functionality from Third-Party API’s and displayed within the lightning component.
• Standard and custom field creation and maintenance on service cloud.
• Designed Salesforce service cloud console to enhance productivity with dashboard interface.
• Setup Live Agent as part of case management implementation inside Service cloud.
• Customized Service cloud with Service Console, Cases, Chatter Answers.
• Customised Salesforce.com standard objects likeCampaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Built Application Pages with Controllers and Utility classes to publish them to web to import student data to a custom Object in Salesforce.
• Created various Roles, Profiles, Page Layouts and Configured the permissions based on the hierarchy requirements of the organization.
• Developed business documents for Salesforce.com Custom objects.
• Created pick lists, dependent pick lists, lookups fields, junction objects, master detail relationships, validation and formula fields.
• Migrated data from Legacy Systems to Salesforce.comCRM using data loader.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Integrated UI frameworks (AngularJS and AJAX, Aura) with visual force for better UI experience and easy to develop UI interfaces.
• Experience withsteelbrick CPQfor subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically withsteelbrick CPQ.
• Implemented Sales Cloud solution to support Walmart Sales Analytics for the web to insure secure, single-touch sales insight.
• Configured the Json files to integrate data between salesforce and third-party systems data. Also worked on REST and SOAP API.

Senior Salesforce Developer

Confidential, Las Vegas

Responsibilities:

• Created solutions for Sales queries in Sales Cloud.
• Implemented development of Sales environment for Customer outreach to Contact and Lead management change using Sales Cloud.
• Created detailed data mapping document for integrating legacy systems with Salesforce.com.
• Configured user’s roles, permissions and profiles as per business requirements.
• Customised Salesforce objects like Accounts, Contacts, Leads, Opportunities, Analytic Snapshots, Reports and Dashboards.
• Worked on Salesforce CPQ (steelbrick) pricing using list, cost/markup, percent total, block, price rules, and calculator plugins, system and user discounts and filter rule.
• Implemented CPQ technologies such as Salesforce CPQ (formerly Steelbrick), Apttus CPQ, or BigMachines.
• Configured theContract managementandrevenue managementwith using of Apttus CPQ.
• Requirements gathering and primary development of nCino Platform nCino administration
• Process Builder, Workflow Rules, Approval Process, and Administration and development of the nCino platform
• Design and Develop customer solutions in Vlocity, Visualforce, Apex, CSS, Javascript and other technologies.
• Developed various Custom Objects, Tabs, Components, VisualForce pages and Controllers.
• Created Data Synchronization scripts in Informatica cloud real time to insert, update or upsert data into Salesforce based on the type of data that needed to be updated on Salesforce.
• Created Data Replication tasks in Informatica cloud real time to extract the Salesforce Service Cloud records to enable updates on Salesforce objects.
• Implementation of Salesforce Service Cloud from Business case to operation.
• Developed a SOAP UI based framework to enable testing of legacy SOAP/REST API with Salesforce Service cloud integration with CI/CD Automation.
• Developed incoming service call usingcloud-to-cloud telephony integrationfor Salesforce Service Cloud.
• Managed different cases on the console using Salesforce Service Cloud.
• Design and Develop customer solutions in Vlocity, Visualforce, Apex, CSS, Javascript and other technologies.
• Customized Service Cloud console using Salesforce Console Integration Toolkit.
• Designed Implemented and deployed the Service Cloud with various custom built Page layouts Custom tabs Custom Apps to suit to the needs of the application and created various Profiles to enable the Service Cloud specific to them.
• Used Apex Data Loader to read/write CSV files to Salesforce Objects.
• Developed and configured various Custom Reports and Report folders for different user profiles.
• Developed and deployed Workflows and Approval Process wherever necessary.
• Created Page Layouts, Search Layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Used collaboration tool Chatter for status update, document sharing, customize profiles, applications and internal networking.
• Created app pages, home pages integrating the custom components forSalesforce lightning.
• Created LightningComponents and server-side controllers to meet the business requirements.
• Migrated the standard and custom objects in StandardexperiencetoLightning experience.
• Created multipleLightning Components, addedCSSandDesign Parameters.
• BuiltLightning ComponentTab for Salesforce Navigation and Custom Applications inLightning Experience.
• DevelopedSOQL queryto pull data from Salesforce.com instance process is set to run by default and pull information.
• Configured Salesforce.com System Integration with external applications and systems using Apex Web services and Apex Callouts with both REST API and SOAP API.
• Analysed completeApex classes, Apex Triggers, Pagesin the Salesforce.com instance in the design phase of theSalesforce Single Viewproject.
• Used the Sandbox for testing and migrated the code to the deployment instance after testing.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Developed different Visual Force Pages to suit to the needs of the application using different Visualforce components.
• Converted Salesforce classic VF pages into Lighting using Lighting components and Lightning App builder.
• Implemented Field Level and Object level security for sensitive data holder fields.
• Created UI for new application and Apex Packages for different MSPR Applications onSalesforce.com
• Designed and maintained SDFC Organizational Wide Configuration parameters Assigned sharing rules and handled Bulk data transfers and uploads.

Senior Salesforce Developer

Confidential, New York

Responsibilities:

• Develop customized UI, utilizing Visualforce, JavaScript, and Apex, for various applications on the Salesforce Platform while simplifying user interactions.
• Evaluate business requirements and automate those processes by building approval processes, workflow rules, email alerts, flows, and email templates in Salesforce.
• Designing of Salesforce data model creating custom objects, defining relationships as per application requirements using Informatica.
• Involved in steelbrick CPQ implementation and customizations around the app exchange.
• Created Various Validation Rules Workflows specific to limited user groups by filtering out through their Profiles on Service Cloud.
• AWS S3, EC2 and SNS Notification Component integration with Salesforce by exposing Apex class as REST resource through CI/CD.
• Implemented Service cloud and console for configuring Email-to-Case and enabled communities in cases.
• Assisted in guiding the customers on Service Cloud implementation.
• Customized the application on Service cloud.
• Implemented requirements on Salesforce.com platform andForce.com IDE Plug-in using Eclipse.
• Deployed the code developed in the DevSandbox to theTest Sandbox and the Production sandbox.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas.
• Written numerous SOQL and SOSL queries using Force.com explorer.
• Uploading data from database into Salesforce Sales Cloud using Informatica Salesforce plugin.
• Performeddata profilingandanalysisof various objects in SalesForce.com (SFDC) and MS Access database tables for source entities, attributes, relationships, domains, source data quality, hidden and potential data issues using Informatica.
• Designed and developedInformatica ETL Interfacesto load data incrementally from SFDC Staging schema.
• High End Process and Application Customization using Apex & Visualforce.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Used SOQL/SOSL for operations on various standard and Custom Reports and Reports Folders for different user profiles based on the need in the organization.
• Design, test, and implement configurations, enhancements, and code changes to ensure compatibility when migrating from sandbox to production.
• Migrated data from Legacy Systems to Salesforce.comCRM using data loader.
• Designed solution and configured Salesforce.com Case, Solution, PRM & customer portal modules.
• Createdworkflow rulesand defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Used SOQL and SOSL statements for data manipulation needs of the application using platform database objects.
• Created Apex trigger to Task once the Case is created and will be updated on the Home page of the case owner.
• Manage all apex code modifications based on business requirements for the entirety of the project.
• Developed various Custom Objects, Tabs, Master-Detail, Lookup relationships, Formula fields, validation rules.
• Designed and deployed Validation rules, Approval Processes, Custom tabs and Auto-Response for automating business logic.
• Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
• Created email templates and inbound emails using Visual Force for customers and clients.
• Configured Sharing settings to specify the level of access the users have to each other’s data.
• Created Workflow rules and defined email alerts, related tasks and field updates.
• Developed Cascading Style Sheets (CSS) for creating effects in the Visual force pages.

Salesforce Developer

Confidential, New York

Responsibilities:

• Designed, implemented the custom objects, Custom tabs, Page Layouts, Validation rules to meet the needs of the Salesforce Application.
• Debugging issues related to testing.
• Performed the roles of Salesforce Administrator and Developer in the organization.
• Developed the design document based on the Requirements to get approval from the business.
• Used the Email Services to get Inbound message from any email provider to the Salesforce system.
• Migrated the code using Change set and eclipse.
• Upon approval from the client on the prototype demonstrated, implemented the application.
• Unit tested the application before delivering it to the Testing team.
• Troubleshooting issues related to testing
• Created User Manual for users using the system.
• Created Custom Visual force components and attributes to override some of the existing standard Visual force components.
• Implemented other related features in the application.
• Created Custom objects, Workflows, Validation, and approvals to automate manual processes.
• Customized the application on Service cloud.
• Used the sandbox for Development environment and deployed the code to the Production environment after testing
• Created a common folder to keep all common connections (Dynamics, Native AWS S3, HTTP web service, FTP, Medallia, Oracle Database) in this folder.
• Implemented groups in salesforce.com for the sales and support user groups based on the user requirements
• Used Data Loader for insert, update, upsert and bulk export or import of data from Sales force Objects.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com
• Develop Apex Classes, Batch apex and Apex Triggers for various functional needs in the application, worked on Logs defects and issues into defect tracking system.
• Data mapping and migration of data from legacy systems to Salesforce Objects and fields.
• Migrated large volumes of external data on to Salesforce.com using Jitterbit and Apex Data Loader as part of data management functions.

Java Developer

Confidential, Minnesota

Responsibilities:

• Development, analysis and design of assigned work using Servlets, JSP, Html, Java Script, and Java Beans.
• Developed JAVA classes as per designed docs.
• Developed Core Java classes and methods for handling data from database.
• Developed Ant builds script and ant task classes to clean, compile, copy, run, doc, deploy, jar, war and ear files, and develop web service.
• Used JDBC Statements to call the stored procedures and Prepared Statements to perform dynamic SQL operations. DAO classes are accessed in EJBs to connect to Database.
• Wrote JavaScript for validation of page data in the JSP pages.
• Wrote procedures and Packages for Report Generation using Oracle as Database.
• Analyzed Apex classes, Apex Triggers, Pagesin the Salesforce.com.
• Analyzed the Standard Objects, Custom Objects, Permissions sets, Pagelayouts, and profiles.
• Designed Salesforce.com standard objects likeCampaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Designed Visual force pages & web forms using JavaScript, CSS3, Bootstrap, HTML5, JQuery, Angular JS and Controllers.
• Implemented the requirements on Salesforce.com platform andForce.com IDE Plug-in using Eclipse.