SUMMARY

• Having 9+ years of IT experience wif 5+ years’ experience of Salesforce CRM including Salesforce.com administration, customization, Configurations and developed multiple complex custom solutions.
• Salesforce Certified Platform Developer me, Salesforce Certified app - builder.
• Experienced in SalesForce.com Apex Classes, Apex triggers, Visual force, Force.com API. Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Extensive experience in application design, customization, development, support on Salesforce.com, Force.com platform and Web based application using Apex.
• Extensively worked on multiple complex Integrations and Data Migration between Salesforce.com and legacy Systems (CRM/Non CRM).
• Experience wif interface between salesforce and various applications - integrating existing desktop and web apps wif legacy mainframe systems.
• Strong Salesforce ecosystem knowledge and integration components (SOAP, REST, Tooling APIs, Apex controllers, Web Services Endpoints, data loaders, MetaData, etc.)
• Expertise in Sales Cloud, Service Cloud and Community Cloud (partner, customer, employee) platforms.
• Exposure to Salesforce1 and Lighting components and working experience on teh Salesforce App Cloud in designing teh enterprise apps wif teh new Lightning Experience which combines teh new Lightning App Builder and Lightning Components.
• Analyzed current strategies, recommended for improved teh efficiency, coordinated and implemented teh enhancements in Agile/Scrum mode.
• Extensive experience in designing of custom objects including junction objects, custom fields, picklist, role based page layouts, Workflow Alerts & Actions, Approval Workflows, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation per application requirements.
• Experienced in UI including JavaScript, HTML, CSS, Bootstrap, JQuery, XML and AJAX.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Experience in deployment from Sandbox to Production using Force.com Migration Tools like Force.com IDE, Change Sets, ANT, Jenkins, Bamboo.
• Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns as per client’s need.
• Installed Sales Force App Exchange Apps, configured and maintained user security permissions in compliance wif organizational needs.
• Experience on various Salesforce Apps like Gridbuddy, Apptus, DocuSign, Drawloop, Dupe Catcher, Qualtrics.
• Worked on different third party tools like RingLead, DupeCatcher, SMS Magic, ClickTools, Informatica on Demand.
• Involved in integration wif Pega, CastIron, Informatica on Demand, SAP PI.
• Exposure to different types of software development life cycle methodologies including Agile, Waterfall and have experience in using applications like Version One, Rally, JIRA and ALM for issue tracking and project management.
• Revision control, Continuous Integration, Repository best practices. Worked wif version control tools like TFS, Git, AutoRABIT.
• Well versed in Administration setup such as manage users and data management, automated Business processes through Visual workflows and process builders, Flows, validation rules and formula fields.
• Experience working on data migration projects including performing data migration from ACT, Excel, MS outlook and Legacy Systems using Data Loader, Data Import Wizard, Informatica on Demand, Pervasive Data Integrator.
• SFDC Techno Functional wif thorough knowledge of requirement gathering from functional and other business users.
• Lead planning meetings, analysis development, test inspections, and other project meetings throughout project life cycle.
• Experience in Buddy Media, Radian 6 and Social Studio in different projects.
• Experience in Service Cloud console including working wif CTI adapters as well as mobile application integrations. Working knowledge of ETL tools and integration leveraging SFDC web services API and data transfer using ETL tools.
• Excellent knowledge and understanding of Salesforce.com governor limits wif an ability to optimize code wif TEMPeffective SOQL, SOSL to respect those limits.
• Extensively worked on Salesforce.com sandbox and production environment including creating Sandboxes and refreshing it time to time. Continuous Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool, and change sets.
• Experience in implementing integrations wif Marketing Cloud and Salesforce and security configurations of Marketing Cloud.
• Extensive experience in various databases including SQL Server, MySQL and Oracle.
• Familiarity wif security standards such as TLS, SSL, SSO and data encryption.
• Hands on experience implementing Security/Sharing rules, configured Permission Sets, Field level Security, Record level Security, Profiles, Roles and resource monitoring at different hierarchical level of Organization.
• Experienced in working wif various Salesforce apps such as Roll Up Helper, Field Trip and Jitterbit Data Loader also mobile apps such as Evernote for Salesforce, Cirrus Insight.
• Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).
• Experienced working in Cross-functional teams, identifying business requirements and supporting sales/marketing efforts.
• Innovative, possess strong business acumen and teh talent to be part of a team deploying complex Salesforce.com projects wif major integration components using AppExchange, possess teh ability to communicate TEMPeffectively and halp teh company foster change.

TECHNICAL SKILLS

Force.com: Salesforce CRM, Salesforce SFA, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), Apex Web Services & Callouts, AJAX, Workflow & Approvals, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Eclipse IDE Plug-in, Case Management Automation

Business Process: Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Campaign Management, Case Management, Contract Management, Pricing, Approval, Partner Deal Registration, Data Cleansing and De-duplication, Agreements and Entitlements, Incident Management, Change Management through BMC Remedy.

Salesforce Integration Tool: Apex Data Loader, SOAP, web Services, WSDL, Eclipse Force.com IDE Plug-in, Connector, Informatica Cloud Data Wizard, Data loader, Force.com Apex Explorer, Workbench, Force.com Platform (Sandbox and Production), Maven Connector wif Salesforce, Ant Connector wif Salesforce, Force.com Excel Connector, Jitter bit Data Loader, Data Import wizard, Data loader .io, Demand Tools.

Visual Force: Custom Visual Force Pages

Database: Microsoft SQL Server, MS Access, Oracle, MySQL

Methodologies: Agile, Waterfall

Web: HTML, XML, CSS, JavaScript, Bootstrap

Tools: Force.com Data Loader, Force.com Workbench, Eclipse IDE.

PROFESSIONAL EXPERIENCE:

Confidential, Peoria, IL

Sr. Salesforce Developer

Responsibilities:

• Created Custom Controllers to make external web service callouts, validate and insert data.
• Created Visualforce pages for customer portal which will override teh standard customer portal.
• Programmed various automated functionalities using triggers in combination wif apex classes to make teh triggers logic-less as per Salesforce best practices.
• Build Apex classes implementing SOQL statements wifin Force.com IDE to manage interaction wif teh database.
• Customized teh Dashboards and Report to track usage of productivity and performance of business centers and their sales teams.
• Created new custom objects, assigned fields, designed page layouts, custom tabs, components, Visualforce pages, custom reports.
• Involved in Change Management and Incident Management
• Designed and deployed teh Custom objects, Custom tabs, Pick list, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to teh needs of teh application.
• Worked in customization ofService Cloud Consoleby embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Interacted wif various business team members to gather and documented teh requirements. Implemented teh requirements on salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Managed API integrations and web services.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on teh parent.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Modifying Page layouts and setting teh Record Types.
• Installed an AppExchange application dat facilitated users wif creating visual organization charts and update them in Salesforce CRM using drag and drop functionality.
• Performed data migration from home grown legacy system to Salesforce CRM.

Environment: Saleforce.com 29.0, Apex Language, Visualforce (Pages, Component & Controllers), Saledforce.com Data Loader, Workflow, SOSL, SOQL, Service Cloud, HTML, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, Owings Mills, MD

Salesforce Developer/ Administrator

Responsibilities:

• Performed teh role of both Senior Salesforce Developer and Salesforce Administrator.
• Integrating PCS (Pega system) wif Salesforce using REST API.
• Modularize and Reusable custom components creation.
• Experience in project management tools like JIRA, CA Agile (Rally), Version One
• Using Salesforce Lightning Connect Integration wif third party tools.
• Developed and maintained integrations between Salesforce and other internal business applications.
• Performed Data Migration from Legacy Systems using Data Loader, Workbench, JitterBit, DataLoader.io, and Import Wizard.
• Used Strong Industry Knowledge to relate to teh Customer needs and dissolve customer concerns wif high level of focus and attention to detail.
• Consolidated multiple triggers into a single trigger on an object through use of TriggerHandler
• Design, code, test, debug, document, maintain and modify computer programs of high complexity, significance and risk
• Using Visualforce, JQuery, CSS, JavaScript, Accordion UI, HTML built pages and wrote Apex classes and controllers to provide functionality to those VFPages.
• Developed Client Side Pagination process wif all teh details.
• Complete bulk imports and exports of data and batch reassignment of accounts based on organizational changes
• Creation of multiple Utilities for client to use and Test Factory.
• Lighting process builder and flows.
• Salesforce Admin activities using process builder, visual workflow and creation of workflow rules, approval process, formula fields, custom objects and use of out-of-box Salesforce functionality as far as possible as per client needs.
• Deployment from DEV to QA, UAT, Staging, Production and other prod copies using Force.com ANT tool.
• Writing Apex Test classes to achieve above 90% code coverage for testing apex methods.
• Wrote Test scripts for various scenarios.
• Managing dependencies, risks and planning for contingencies to ensure minimal TEMPeffect on deliverables
• Creation of Junction Objects, roll-up summary fields, cross object formulas, validation rules, dependent picklists and complex page layouts.
• Workflow rules, Email Alerts, Email templates, Sharing Rules, Reports and Dashboards, Salesforce1 mobile.

Environment: Saleforce.com platform, Force.com Ide, Apex, Visual Force (Pages, Component & Controllers), Apex Web Services & Callouts, Data Loader, HTML, DocuSign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sales Cloud, Email Services, Security Controls, SOAP, REST, Sandbox data loading, ANT tool.

Confidential, Detroit MI

Salesforce Developer/ Administrator

Responsibilities:

• Performed teh roles of Salesforce.com Admin, Salesforce.com Developer.
• Responsible for integration and development project plans and designs for various releases like SIT, BAT, UAT and production Sandbox (environment).
• Configured Sales Force Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Used Force.com platform for developing feature rich and user-friendly Visual force pages for enhancing Sales Force UI.
• Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visual force, Force.com, Migration Tool
• Integrated process into build system which auto-generates REST API documentation from source code improving API documentation quality and availability while reducing maintenance cost.
• Define, communicate, and manage a Change Management (Release) process to develop and implement new applications and updates to existing applications.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment wif Apex programming language at backend and Visual-Force pages as user interface.
• Using Salesforce ExactTarget Marketing Cloud extensively.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on teh objects, tabs, Components and Custom links.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Creating custom, general use modules and components which extend teh elements and modules of core AngularJS
• Customized Sales Cloud for campaign, leads, and opportunity objects. Also, implemented sales automation to track contract opportunities and leads.
• Used Salesforce Automation Process (SAP), Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Developed integrations using SOAP and REST Web Services.
• Worked on Salesforce.com Application to Setup activities and customized teh apps to match teh functional needs of teh organization.
• Created Custom objects and fields- Leads, Marketing, Campaign, Dashboard, Sales and Account etc.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on teh need in teh organization.
• Worked wif management and other developers to translate marketing needs into design requirements.
• Developed complex workflows and approval processes for automating business logic
• Expertise in visual flows and process builder.

Environment: Saleforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, DocuSign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sales Cloud, Email Services, Security Controls, SOAP, REST, Sandbox data loading, ANT tool.

Confidential, New York, NY

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customization to match teh functional needs of teh organization.
• Implemented teh Client requirements on Salesforce.com platform using APEX and VisualForce.
• Developed Apex Classes, Triggers, and Controller Classes for various functional needs in teh application.
• Worked wif Service Cloud console wif Computer Telephony Integration (CTI).
• Worked wif various salesforce.com objects like Leads, Accounts, Contacts, Opportunities etc.
• Involved in development of Business Components/Objects, applets, and screens. Assisted wif complex scripting to interface wif client user interface (UI).
• Developed Visual Force Pages for Wizard Style Screens
• Experience in connecting salesforce and exact target(marketing cloud) for email automation for campaigns.
• Helped to better integrate teh application wif teh OpenLayers JavaScript mapping framework.
• Implemented Application Security
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Inserted and Updated data using data Loader.
• Developed email Services for Inbound email processing.
• Developed and deployed workflows and approval processes for opportunities and products/assets management.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on teh need in teh organization.
• Attended project meetings, Off-Shore meetings, release meetings and QA status meetings for teh Project.
• Configured teh Analytic Snapshots to load teh data on regular basis for teh sales performance and lead generation statistics.
• Created and used Email templates in HTML and Visual Force.
• Web application development for backend system using AngularJS and Node.js wif cutting edge HTML5 and CSS3 techniques
• Worked in opportunity management and lead management areas wif teh client requirements.
• Performed teh roles of Salesforce.com Analyst/ Developer and Administrator in teh organization.
• Experience in data migration from Excel, MS Outlook and Legacy Systems using Data Loader, Import Wizard, Data Loader.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Interacted wif teh Salesforce.com premium tech support team on a regular basis.

Environment: Salesforce CRM, Apex Language, Visual force Pages, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Eclipse IDE Plug-in, HTML, Java Script, CSS, XHTML, DHTML, XML, Web Services, SOAP, UI, Eclipse, Oracle, SOQL.

Confidential, Rochester, NY

Salesforce Consultant

Responsibilities:

• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Designed and customized visual force pages using controller extensions, custom controllers and standard controllers.
• Developed Apex triggers, classes to achieve user’s desired functionality and have written teh dependent test classes.
• TEMPEffectively enforcing teh Field Level Security (FLS) and CRUD (Create, Read, Update, Delete) setting.
• Involved in Deployment, deployed all teh classes, triggers, objects, components, pages from sandbox environment to production environment.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Administered Salesforce CRM applications for Sales, Marketing and Support Departments. Involved in creating multiple analytical reports, wif varying degree of complexity.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to teh custom objects.
• Resolved issues related to call centers, CTI adapters and mobile applications.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on teh need in teh organization.
• Create automated business processes using process builder and visual workflows.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Implemented Apex Triggers for top-level standard objects such as Contacts, Accounts and custom objects.
• Developed Visual Force Pages to include extra functionality and wrote Apex Classes to provide functionality to teh visual pages.
• Implemented/Implementing Security Settings and configured profiles and permission sets
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sales cloud, Security Controls, Sandbox data loading, Data Loader, SQL, SF Explorer and Eclipse IDE Plug-in.

Confidential, New York, NY

Software Developer

Responsibilities:

• Created Use Case diagrams, Class Diagrams, Sequence Diagrams, and Deployment Diagrams.
• Developed application code using Core Java and J2EE (Servlets, XML) in Eclipse tool.
• Developed Session and Entity Beans to implement business functionality.
• Integrated Java wif Salesforce while working wif Force.com REST APIs. Used Hibernate and Spring frameworks.
• Worked wif Salesforce Data.com Java SDK.
• Worked on XML conversions and Validations.
• Integrated Java wif Salesforce using webservices through JSP UI.
• Prepared UML artifacts viz. Use Cases, Activity Diagrams, recommended by RUP (Rational Unified Process) for requirements.
• Developed Web components using Servlets, JSP’s, tag Libraries, XML, Struts and UML.
• Used Eclipse as an IDE and Apache Tomcat as an application Server.
• Testing and debugging teh project for proper functionality and documenting modules.
• Developed Client request validations and processing using JavaScript.
• Worked wif various Salesforce apps such as Roll Up Helper, Jitterbit Data Loader and DupeCatcher.
• Analyzed data and involved in creating reports using SQL queries for all issued Action items.

Environment: JDK1.7, EJB, JSP, Java Script, JDBC, Struts,HTML, XML, SQL, PL/SQL, Windows.