SUMMARY:

• Client advisor specializing in project & operation rescues in the retail, ecommerce, supply chain & logistics space. Extensive experience working with key stakeholders & cross functional teams to create omnichannel solutions. Experienced tactical change agent with a proven record of leveraging data - driven insights to drive revenue & cost reductions while improving the overall end to end customer experience.
• Project & Operation Rescues | Supply Chain Solutions | WMS Solutions | IMS Solutions | OMS Solutions | Digital Solutions Fraud Solutions | CMS Solutions | B2B/B2C Operations | Retail Management | E-Retail/Catalog Management | 3PL Integration
• Logistics Network Management | Multi-Facility Management | DC Operations | Category Management | Inventory Management
• PMO Establishment | PM & BA | Retail Apparel Buyer | Product Development | SQL Trainer | Military Integration PM

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, Illinois

Business Consultant & Portfolio Manager

Responsibilities:

• Business program manager hired to rescue over 25 Retail, B2C, B2B, 3PL, 4PL, WMS, OMS, IMS, TMS projects at $1M to $30M.
• Independent supply chain consultant for 3 large omnichannel mergers ranging from $250M & $1B, plus 27 smaller deals for $11M.
• Lead negotiator for over $150M in 3PL, 4PL, WMS, OMS, IMS, CMS, CRM contracts delivering a 15% savings with realistic SLA’s.
• Integrated industry leading fraud solutions for several B2C merchants delivering $36M in annual savings on $985M of revenue.
• Established 21 hybrid PMO organizations at midsize & small businesses to deliver an estimated 20% reduction in project costs.
• Created, taught & sold a project management program for midsize and small companies creating a $300K net gain.

Confidential, Hoffman Estates, Illinois

Director of Ecommerce & Catalog Logistics

Responsibilities:

• Directed logistics for a $1B business with a $250M operating P&L, plus drove the reduction of operating overhead by 10%.
• Led roadmap projects creating new flows for ecommerce and catalog product improving order to customer cycle time 27%.
• Led $18M 3PL fulfillment center expansion project to increase one B2C facility capacity by 250K SKUs, 6M units annually.
• Developed a reverse logistics solution for ecommerce including restock, auctions, liquidation & refurbishment for a 12% ROI.
• During an economic recession renegotiated 3PL and vendor direct fulfillment contracts for a 13% reduction in costs.

Confidential, Hoffman Estates, Illinois

Portfolio Manager of Ecommerce Programs

Responsibilities:

• Business project manager for a $5M, 9-month migration of all SHC websites to IBM by holiday after two providers bankrupted.
• Sponsor & project manager for a $2M content management solution prior to the sudden divestment of a 3rd party provider.
• Led the integration of virtual models, customer reviews and dynamic recommendations for a projected 15% sales increase.
• Created a SQL team reducing IT report development by 40% freeing IT resources for user experience saving $210K annually.

Confidential, Hoffman Estates, Illinois

Portfolio Manager of Ecommerce Business Solutions

Responsibilities:

• Integrated Sears automotive online services, regional availability & Kmart store pickup to generate $235M in revenue.
• Expanded B2C Kmart concierge, auctions, military & industrial tools businesses to achieve a $110M sales increase.
• Created enhanced Kenmore.com, PartsDirect.com & Craftsman.com websites to drive $105M in increment sales.
• Instituted Six Sigma to evaluate 15 proposed solutions delivering 3 for a 3% supply chain & call center cost savings.

Confidential, Illinois

Senior Program Manager

Responsibilities:

• As part of an $11B merger created the Kmart B2C 3PL fulfillment network adding 50K SKUs & $45M in Q4 sales.
• Designed a cross dock and drop ship solution improving B2C / B2B / Catalog sales 24% on $550M in annual revenue.
• Integrated B2C and B2B inventory, operating & supply chain platforms to create a projected 5-year savings of $69M.
• Created & implemented a reverse logistics consolidation program reducing channel expenses $30M & 60% ROI.

Confidential, Illinois

Senior Manager

Responsibilities:

• Managed all 3rd party logistics providers and negotiated $13.2M in contracts resulting in a 17% annual cost reduction.
• Directed Six Sigma UPS zone skip, 4-wall flow, and order cycle time reduction projects reducing cost $2.7M Q4 holiday.
• Led inventory reconciliation initiatives to reduce call center contacts 5% and achieve a 99.8% fill rate with a 11% ROI.

Confidential

Project Manager

Responsibilities:

• Managed the consolidation of 4 B2C and B2B supply chain operations into 1 creating a $7M savings on a $75M annual spend.
• Led $175M of auctions reducing B2C/B2B operating, supplies, packaging, transportation and MHE expenses 15% annually.
• Implemented a 3rd party WMS & OMS for a new internal fulfillment center processing 2.5M units & 1M orders annually.

Confidential

Senior Manager

Responsibilities:

• Program manager delivering a 22% increase in apparel turnover, with an 11% ROI by developing an end-to-end network redesign.
• Developed a systems analyst team to lead the integration a 3rd party forecasting solution and 4 walls IMS / OMS solution.
• Men’s denim project manager delivering private label denim designed to mirror the Levi’s red tab brand for $12M Q4 debut sales.
• Developed a store forecasting proof of concept leading to an immediate ROI of 10% leading to an integration of a 3rd party solution.