SUMMARY

• 3x Certified Salesforce Developer and Administrator having around 8+ years of IT experience, which includes 6 years of experience in Salesforce.com CRM.
• Experience in administration, configuration, Implementation, Lightning, and Support of Salesforce CRM, and Salesforce applications based on Apex Language and leveraging Force.com and SaaS (Software as a Service) applications running in a Cloud Computing Environment.
• Good experience in Sales Cloud, Service Cloud, Health, and Community clouds.
• Experience in Force.com Apex Classes, controller classes, Apex triggers, Apex Web Services, and SFDC Integration for various functional needs in the application.
• Created lightning Apps combining lightning design system, lightning App builder, and lightning component features. Developed various Lightning Web Components (LWC). Used Salesforce CLI and VS Code to create scratch orgs (SFDX).
• Hands - on experience in building custom lightning components on the Aura framework and Lightning Web Components using Controllers, Helpers, Design Attributes, Renderer, Handlers, and Events to focus on the logic and Interaction in Lightning Applications.
• Experienced in design, development, testing, and maintaining Web Applications using HTML, CSS, JavaScript, XML, jQuery, JSON, WSDL, SOAP, and Salesforce Lightning Design System.
• Strong noledge of Salesforce configuration, data migration, system integration, and familiarity with Visualforce (Pages, Components, Controllers) MVC architecture, and Apex (Classes, Controllers & Triggers).
• Excellent function and technical Knowledge of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, and Forecasting.
• Work experience in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, Custom Application, and Sandbox data loading.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks, and Events.
• Experience in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service, and Support Administration.
• Extensive experience in Creating Roles, Profiles, Page Layouts, Record Type, Assignment rules, Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflow.
• Good experience in designing custom objects, custom fields, Picklist, role-based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation as per the client and application requirements.
• Hands-on experiencein Administration setups like managing Users, Security Controls, and Data Management. Assist with preparation of test data, and unit test plan, and conduct basic unit testing and defect resolution
• Strong implementation experience in managing data security usingOWD, sharing rules, and apex-managed sharing rules.
• Experience in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Excellent understanding of the business and how the services should be delivered to support and improve the business and Knowledge in Vendor Management skills.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Experience in implementing salesforce.com for the sales and support user groups based on the user requirements.Experience in maintaining, enhancing, and creating workflows and validation rules.
• Experience with migration of data from Excel to SFDC through an apex data loader such as import, export, and update the data.
• Expertise with Object-Oriented Design (OOD), and Analysis (OOA).
• TEMPEffectively worked with sales cloud, marketing cloud, and service cloud on the force.com platform
• Knowledge of Web Services API Implemented SOAP-based Web Services.
• Strong noledge & experience working in teams implementing Agile Methodologies.
• Strong communication, organizational and interpersonal competencies along with detail-oriented and problem-solving skills in the technology arena.
• Deep involvement with remote site network planning to ensure a successful launch.

TECHNICAL SKILLS

Salesforce Technologies: Apex Classes, Apex Web Services, Apex Triggers, Apex Controllers, Apex Batchable Jobs, Apex Queueable Jobs, SOQL & SOSL Queries, APEX REST & SOAP, Apex Testing, Lightning Aura Component, Lightning Web Components (LWC), Visual Force, Data Security, Reports & Dashboards, Process Builder, Flow Builder, Workflows, Approval Processes, App Builder, Lightning Experience Customization, Actions, Chatter, Email Templates, Salesforce1 Mobile, Schema Builder, Platform Events, Live Agent, Omni-channel.

Salesforce.com Tools: Force.Com Eclipse IDE Plug-in, Force.Com Data Loader, Offline Edition, Apex Explorer, Force.Com Platform (Sandbox and Production)

Languages: Java, JSP, XML, HTML, Java Script, CSS

Tools: /Utilities: Eclipse, Force.com IDE, Workbench, SOQL Explorer, Informatica

Other Tools: MS Office, Adobe Photoshop, MS Excel

Version Control System: Bitbucket, GITHUB, GitLab.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Developer

Responsibilities:

• Followed an Agile Methodology in Delivering the requirements. Completed, tested, and deployed the required tasks at the end of each Sprint.
• Created functional specification document and technical documentation including process documentation, naming, commenting conventions, and Salesforce policies/procedures.
• Responsible for identifying the salesforce components impacted for a change/enhancement request during the impact analysis phase using Visual Studio Code and reviewing the changes required with the salesforce architect.
• Developed Apex Triggers, Apex Classes (Batch, Queueable, Schedulable, Future) and Test methods, Controllers & Extensions to support Visualforce pages, Test Classes for Unit testing as per the functional needs in the application.
• Enhanced Apex class and Visualforce page to create a custom-related list, showing activities for selected contacts or clients.
• Developed Test classes for all the Apex classes and Triggers with minimum 92% code coverage for triggers and classes.
• Worked on Experience Cloud to build different sites for business needs. And created different profiles and roles for the Community users.
• Created many Lightning Web Components and server-side controllers to meet the business requirements.
• Built multiple UI reusable components and pages using Lightning Web Component framework and used @track, @wire, and @api decorator variables.
• Developed several custom events to build the communication between the lightning web components.
• Built the multiple child components and implemented the component communication using parent-to-child and child-to-parent communications in multiple components.
• Worked on Lightning Web Components (LWC), Converted buttons to LWC.
• Worked on creating a record in Salesforce using screen flows at public community pages and replicating web to case form with the option to upload files.
• Worked on Communities to enable Community Management, Community Groups, and Chatter Collaboration.
• Worked on setting-up Procurement Case Console for SBD Employees using the portal application to create cases.
• Experience in creating Custom Objects, Relationships/ Junction objects like Master-Child, lookups, and Entity Relationships.
• Worked on setting up Omni Channel which automatically matches any channel - messaging chat, social, email, and voice to the right agent based on skill set and expertise.
• Experienced in creating advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows and Approval Processes for automated alerts, field updates, and Email generation depending on application requirements.
• Created custom Objects and worked on Standard Objects. Implemented Security and sharing rules at object, field, and record level for different users at different levels of organization.
• Worked on Salesforce Integration using Sales force Application Program Interface (API) and MuleSoft Middleware. Also worked on SOAP and REST based web services. Worked on integration with other applications like SAP and JDA.
• Created component list for identifying the changes implemented by the team during the sprint, document pre- deployment and post-deployment activities.
• Migrated the code and configuration changes using Flosum for different sandboxes likes Dev, QA, Test and Production for Continuous Integration and Delivery (CI/CD).
• Developed an End-to-End Application and involved in Deployment activities using COPADO. Also Performed Version Controlling while Deployment using bitbucket.
• Worked on troubleshooting production issues and fixed the issues within the time frame and moved to production.

Environment: Saleforce.com platform, Lightning Web Components (LWC), Experience Cloud, Service Cloud, Apex, Visual Force, Flosum, Service Cloud Package, Visual Studio Code, Autosys Scheduler, JDA, SAP, CI/CD, COPADO, Bitbucket, MuleSoft, SOAP, and REST web services.

Confidential, WA

Salesforce Lightning Developer

Responsibilities:

• Installed the Health Cloud Package which provides the required Health Cloud Data model including objects and fields. Worked on creating Health Cloud Profiles, Permission sets and Roles.
• Created Custom objects and fields to store the data contained in the Standard electronic Health record fields.
• Worked on collecting clinical data from Electronic Health Records (EHR) or other clinical systems to plan, execute and manage coordinated care plans for patients.
• Worked on Integrating clinical data with Salesforce using several standard APIs to map messages from EHR systems into Health Cloud objects and fields.
• Deep understanding of Salesforce administration required with a strong focus on Service Cloud.
• Developed a Care program management data model to enroll and manage patients to ‘ ’achieve the maximum impact of you're programs.
• Use the Home Health Care data objects to manage information about patient intake, assignment, and care in home health environments.
• Worked on to prioritize tasks across all the patient’s needs with Health Cloud.
• Connected the application with Salesforce Community Cloud which provides features like Business Integration, Personalization, Customization, Branded Community, Case Escalation and Mobile optimization.
• Created Communities such dat it provides Rich, Self-Service Experience for Customers. We has also enabled community access from the Salesforce mobile app.
• Worked on Accelerating Sales Channels for Partners such dat it directly connects partners, distributors, and resellers to help you drive sales.
• Worked on analyzing the user stories, estimating complexity, story pointing and implementing the user stories. We followed an Agile methodology and dealt with user stories in Sprints.
• Designed Dynamic approval process with records to be routed based on lookup fields on the record and in accordance with the approval matrix.
• Experience in implementation of salesforce.com applications like the Sales, Marketing, Service, and support Modules
• Developed complex Confidential, Apex Classes, Triggers and Test classes.
• Implemented auto create events on a public calendar using Trigger and custom settings.
• Created the email templates to be used in Workflows, Process Builders.
• Extensively worked on developing Lightning Components using Aura Framework. Also worked on created Re - usable Lightning Modules using Lightning Framework.
• Also created many Lightning Applications and added them in Home Page using Lightning App builder.
• Used Component events and public methods to enable communication between tightly coupled components.
• Converted Visualforce Pages into a solution using Lightning Web Components (LWC).
• Experienced in working with theVlocityplatform and good understanding of vlocity Data models.
• Worked with Internal stakeholders’ sales, marketing, and support to ensure dat the configuration supports business requirements.
• Made new feature enhancements on Service cloud console view and developed some Lightning Components and Visual force components for PDF generation.
• Providing Production support and was involved in debugging for high-priority tickets.
• Handled Deployments using Changesets by creating outbound and inbound changesets.

Environment: Salesforce.com Platform, Health Cloud, Community Cloud, Lightning Framework, Lightning Web Components, Apex, Visual force Pages.

Confidential, Collierville, TN

Salesforce Developer /Administrator

Responsibilities:

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed Apex Classes, Controller Classes, and Apex Triggers in accordance with the Governor limits for various functional needs in the application.
• Designed Custom application interface using Visual force API and Apex
• Designed, developed, and deployed the custom objects, page layouts, custom tabs, components, Visual force pages, apex classes to meet the needs of the application.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement the business logic.
• Implements performance tuning techniques including indexes and advanced SQL syntax.
• Created various custom reports for standard objects as well as custom objects to give a complete detailed overview of customer (Account) Orders, renewal forecasting and customer balance report with multiple-currency support.
• Designed and implemented the REST API for the UI screen through which the mobile user can leave their phone number and the convenient time to has the Customer Service Representative call them back at the provided number and as per their mentioned convenient time.
• Worked on Service Cloud Console to provide Continuous support through Case Management, Knowledge Articles, FAQ’s.
• Worked on Asset and Order Management to track customer data, such as assets, order history and support history.
• Also Connected the Application with Community Cloud for connecting customers, employees, and partners with each other.
• Migrated Portals to Communities and Collaborated with you're partner users in groups and feeds.
• Created email templates and inbound emails using visual force for clients and customers.
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM; dis involved designating access to the applicable user within the user hierarchy.
• Knowledge in working actively with customer and C level management to resolve issues, gaps in process and engaging in future product road map for CPQ.
• Implementation of data loader framework using Salesforce Apex API.
• Developed business documents for Salesforce custom objects.
• Used SOQL & SOSL for data manipulation needs of the application using Force.com Explorer.
• Developed and maintained validation rules and custom workflows.
• Implemented Salesforce web services client using Salesforce web services API, Java, XML, and partner WSDL. Followed Agile/Scrum method for project management.
• Experience in establishing and maintaining security and integrity controls. Performs and monitors database backups.
• Enabled the Salesforce partner portal and created partner portals to satisfy the various business needs of you're customers.
• Assigned permissions to Partner Portal users to define the functions they can perform within you're organization's partner portal, such as whether users can view, create, or edit cases and custom object records.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows, and triggers.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Batch reassignment of accounts and opportunities based on organizational changes.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Windows XP.

Confidential, CA

UI web developer

Responsibilities:

• Participated in business meetings along with business analysts to record user requirements and developed design artifacts and published them.
• Developed UI using HTML, CSS, JavaScript validations and XML.
• Coordinated with BA group for better understanding of functional requirements analyzed and designed the business requirements to be documented and implemented.
• Integrated with LDAP authentication in the application for authorization and authentication of users.
• Used Web services for the transmission of large blocks of XML data over HTTP.
• Used Eclipse 3.8 IDE for developing code modules in the development environment
• Used SVN version control to track and maintain the different versions of the project.
• Creation of mock response and Unit testing of the response with database populated values.
• Participated in the design and development of applications using JSP, HTML, CSS, and JavaScript.
• Used Eclipse as an IDE tool to develop the application and JIRA for bug and issue tracking.
• Developed and modified the stored procedures, the DAO (Data Access Objects) and VO (value Object) classes for separating the Data Access logic and business logic. Extensively participated in application integration. Spring is used to integrate Struts and Hibernate.
• Configuration issues in the various frameworks used were identified and resolved to extract an acceptable level of performance in terms of efficiency, response, and robustness.
• Consumed Web Services as a gateway for the payment through the third-party.

Environment: Java 1.3, Java Script, Java Beans, Java Servlets, jQuery, Apache Tomcat, Eclipse, AJAX, Windows, PL/SQL, JDBC, XML, CSS, HTML.

Confidential

Java Developer

Responsibilities:

• Involved in analysis, design, and implementation of software applications including coding, code reviews, Junit testing and prepared and executed Unit Test Cases.
• Experience in using Metro platform standards which are used in improvising Emergency Systems support platform dat acts as one stop shop for all Emergency centers in Norway.
• J2EE Architecture was implemented using Struts based on the MVC pattern.
• Implemented the different UI Components like Data-tables, Calendar etc. in JSF components.
• Extensively used PHP as a scripting language for web development.
• Developed Use Case Diagrams, Class Diagrams & Sequence Diagrams using Rational Rose.
• Interacted with Web Services using SOAP using HTTP through XML serialization.
• Created functional specification documents, UI prototypes, and Unified Modeling Language (UML) diagrams.
• Created Java Servlets, deployed as EAR file, connected to SQL server database using JDBC.
• Developed the business logic using Java Beans and Session Beans, built customer tag handlers and description library, developed Event Logging & Error Reporting application using Servlets.
• Developed view pages and JavaBeans (JSP, JavaBeans, HTML) and a system to access legacy system databases (JDBC).
• Used Log4J for logging Framework and Junit for unit testing.

Environment: Core Java, J2EE Servlets, AJAX, JDBC, WebLogic, Struts, XML, XML Schema, XSLT, XSL, JSP, JSF, ANT, JBOSS, Oracle Database, Windows.