SUMMARY

• 8+ years of professional experience in Application Software Designing, Development, Testing and Implementation.
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing and Deployment.
• CRM marketing and advertising within Sales teams in a fast - pace and highly competitive setting.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call Center, Chatter App-exchange applications.
• Experienced in Declarative and Programmatic development of Salesforce.com Cloud.
• Experienced in development of Salesforce Objects, Apps, Apex Classes, Apex triggers, Visual Force, Integration using REST - SOAP based Web Services, Force.com API, SOQL, SOSL, Validation Rule, Data load, Workflows and Approval Processes.
• Comprehensive knowledge of Software Development Process using Agile and Waterfall methodologies, having thorough understanding of various phases like Requirements, Analysis, Design, Development and Testing.
• Worked closely with Business Users in improving their business processes using SFDC.
• Experience on development in creating Objects, Triggers, Apex Classes, Visual Force pages, Standard Controllers, Custom Controllers and Controller Extensions
• Design and Develop customer solutions in Vlocity, Visualforce, Apex, CSS, Javascript and other technologies.
• Worked on various Salesforce Administrations tasks like Reports, Dashboards, page layouts, Workflow rules, Field Update, Email Templates, Roles, Profiles, Formula fields
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation as per requirements
• Extensive experience in customizing the User Interface of Salesforce CRM using Apex Programming, Custom Controllers, Visual Force, CSS and JavaScript
• Experience in Developing, Designing and Support inter active Tableau dashboards
• Specialized in the creation and maintenance of test plans, test cases, and test scripts
• Analysing, reporting, tracking and documenting of test results for both manual and automated testing.
• Expertise in test formulation of functional, integration, unit, system, regression and UAT testing.
• Detail-oriented energetic team player, motivated with multi-tasking capabilities, problem solver
• Strong communication and interpersonal skills with ability to work well in a dynamic team environment
• Experience working across various SFDC full life cycle implementations covering Service Cloud, Sales Cloud, Custom Cloud, Marketing Cloud, Knowledge Management, Sales / Service Cloud Custom Application Development and configuring cloud applications.
• In-depth understanding of CRM business processes like Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management and merging management.
• Experience in Service cloud and Sales cloud administration.
• Extensive knowledge of SOAP API Integration and design necessary data flow integration.
• Strong working experience with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Extensive experience in developing APEX classes, Triggers, Visual force pages, Controllers, writing Workflows, Integration and Force.com API.
• Good exposure on ISV.
• Experience in installing Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.
• Implemented Quote-to-Cash solution using APTTUS CPQ. Good understanding of the Apttus CPQ
• Experience in creating many Work Flows, Validation rules, Approval Processes, Triggers, Sharing Rules and also the most complex Apex classes to meet the client’s requirement and functionality.
• Experience working with Force.com IDE, data migration and updates through the tool App Exchange Data Loader in Salesforce.com.
• Proficient in Creating Custom Page layouts based on record types design and implementation.
• Experience in designing junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Expertise in designing & developing dynamic web content.

PROFESSIONAL EXPERIENCE

Confidential, Plano, TX

Salesforce Admin / Developer

Responsibilities:

• Developed workflows, Process Builder Process, Lightning Components, assignment rules, escalation rules, case teams, support settings, Audit Trail, Securities, Sharing Setting, custom settings and other inbuilt functionality.
• Extensively worked on End-to-End real time web Service integration
• Developed and executed marketing campaigns using Marketing Cloud's Email Studio.
• Assisted in building Journeys in Journey Builder for campaigns that are by the business team.
• Extensive experience in direct and digital marketing along with advertising.
• Performed the role Salesforce Developer and Admin in the organization.
• Implemented Apex classes & Triggers as per the needs of the application.
• Created Users, roles, profiles, public groups and implemented role hierarchies and sharing rules to provide shared access among different users.
• Expertise to create test scenarios from requirements and execute.
• Developed Apex triggers for avoiding duplication of leads from various resources.
• Worked on Agile and Scrum methodology for Salesforce custom app implementation.
• Worked as enhancement team member and performing the roles of Salesforce.com Developer and Administrator in the organization.
• Worked with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Worked with Salesforce Marketing Cloud to gather customers from social media.
• Involved in CPQ (Configure, Price& Quote) design and mapped to the Salesforce custom objects and involved in Apttus Advanced Workflow Approvals
• Developed and designed a Partner community based CPQ in Salesforce Vlocity.
• Set up Marketing Campaigns, Campaign Hierarchies, and Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Maintained user security permissions as per the organizational needs.
• Developed Triggers, Apex classes and visual force pages as per the needs of the application
• Creating custom objects, custom fields, tabs, Record types and list views.
• Created mini page layouts, search layouts and page layouts to organize custom fields, custom links and other components on detail and edit pages of the record.
• Extensively built dashboards using techniques for guided analytics, interactive dashboard design, and visual best practices to convey the story inside the data using Tableau.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Configured the business login hours, Profile based login IP address restrictions and Organization wide login IP address restrictions.
• Created test scenarios and packages in sandboxes and migrated them to the production.
• Migration of code to deployment after the successful testing on the sandbox
• Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.
• Worked on Custom Labels and Custom Settings. Setting up different languages.
• Worked on different types of email templates.
• Monitored automations in Automation Studio and was responsible to enhance the system by implementing data retention method

Confidential - Cincinnati, OH

Salesforce Admin / Developer

Responsibilities:

• Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization
• Responsible for setting up web service integrations
• Implemented Inside sales telephonic plug-in application implementation
• Primary responsibilities included custom application development and integration in Sales cloud and Service Cloud. Worked with Websphere ESB mediation modules exports to reference by external services
• Implemented Apex Data loader “Command Line Interface (CLI)” to automate the data loading process for the sand box refresh activity
• Designed various WebPages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Coordinated development activity with Offshore Team.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Managed security settings of the users.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Integrated Salesforce with external Master data using SOAP and REST API.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities
• Hands-on experience with community templates like Napili and data category mapping for Site.com development.
• Involved in Troubleshooting Application Configuration.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com SObjects Used it to read, extract, and load data from comma separated values (CSV) files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes

Confidential, Riverside, RI

Salesforce Admin / Developer

Responsibilities:

• Interacted with Business Stakeholders to gather the requirements and Implement the requirements on platform.
• Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.
• Conducted interviews and surveys on business and SMEs to both functional and non-functional requirement.
• Conducted JAD sessions to create project work plan that includes client input throughout the development process.
• Developed a web-to-lead functionality to Budget .com site which directs leads to Salesforce CRM.
• Interacted with technical architects to identify and analyse the given information, procedures, decision flows, and evaluated existing procedures.
• Exposure to Salesforce1 and Lighting components and working experience on the Salesforce App Cloud in designing the enterprise apps with the new Lightning Experience which combines the new Lightning App Builder and Lightning Components.
• Participated in cross-functional teams to address strategic and operational issues surrounding CRM and Salesforce instance.
• Documented requirements and other pertaining artifacts in a concise and simple language so that business user and IT technicians can understand and verify that it conforms to regulatory conditions.
• Designing and building web & mobile interfaces on the Force.com platform using Visualforce, Apex and other available tools.
• Participated in deployment from Sandbox to Production environment.
• Integrated Microsoft Outlook with Salesforce CRM which syncs email, calendar, tasks and reminders.
• Worked on both Salesforce.com Classic and Salesforce.com lightning migration projects for the release.
• Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
• Implemented Agile Methodology to improve communications between Product Management and Business to provide more transparency across the departments.
• Using Salesforce Lightning Connect Integration with third party tools.
• Proficient in writing User stories.
• Created custom Report types and Dashboards so that users can generate reports and visualize data on dashboards.
• Undertaking R&D, prototyping and are expected to actively participate in the Salesforce.com community.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

Confidential 

Salesforce Admin / Developer

Responsibilities:

• Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules and also worked on communities.
• Responsible for setting up login restrictions and resetting the user passwords.
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles.
• Created Workflows and Approval processes and developed validation rules.
• Involved in creating, monitoring, and measuring campaigns with Salesforce CRM Marketing.
• Created marketing campaign using exact target, monitor their run and reporting.
• Involved in minor corrections and enhancements to SFDC application required by business users from time to time.
• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and audit trail setup.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Designed, and developed Apex classes, Apex Triggers for various functional needs in the application.
• Designed Visualforce pages with XML, HTML along with custom controllers and controller extensions.
• Imported accounts and contacts data through Import Wizard.
• Worked on data migration from databases to SFDC using Data Loader.
• Used asynchronous Metadata API to manage setup and customization information.
• Customized several Workflows, validation rules, Triggers, Apex class.
• Deploy SFDC package from one organization to other organization.
• Wrote SOQL statements within custom controllers and created Online Forms.
• Developed APEX class, Controller class and APEX Triggers from various functional needs in the application.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Used Sandbox for testing and migrated the code to the deployment instance after testing.
• Created Custom dashboards displaying real time metrics including forecasts, revenue etc.