SUMMARY

• Overall 8+ years of experience in IT and also a certifiedSalesforce Administrator/Developer.
• Experience in Administration, Configuration, Implementation, Development and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com
• Experienced in Declarative and Programmatic development of Salesforce.com Cloud.
• Experienced in development of Salesforce Objects, Apps, Apex Classes, Apex triggers, Visual Force, Integration using REST - SOAP based Web Services, Force.com API, SOQL, SOSL, Validation Rule, Data load, Workflows and Approval Processes.
• Comprehensive knowledge of Software Development Process using Agile and Waterfall methodologies, having thorough understanding of various phases like Requirements, Analysis, Design, Development and Testing.
• Experience inAdministration,Configuration,Implementation,Lightning, and support experience withSalesforce platform.
• Experience inSalesforce Customization, Security Access, Workflow Approvals, Data Validation, data utilities, Analytics, sales, Marketing, Customer Service, and Support Administration.
• Expertise in SFDC Development usingLightning Application, Apex Language,Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows.
• Worked onLightning Process builderflows, Connect API,Chatterandquick Action.
• Integration Methodologies, different API,Trigger framework,Recursive Triggers,VF Remoting, Asynchronous Framework & options.
• Worked closely with Business Users in improving their business processes using SFDC.
• Experience on development in creatingObjects, Triggers, Apex Classes, Visual Force pages, Standard Controllers, Custom ControllersandController Extended
• Worked on various Salesforce Administrations tasks likeReports, Dashboards, page layouts, Workflow rules, Field Update, Email Templates, Roles, Profiles, Formula fields
• Designed junction objects and implemented various advanced fields likePick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, sharing rulesandApproval Processesfor automated alerts, field updates, and Email generation as per requirements
• Extensive experience in customizing the User Interface of Salesforce CRM usingApex Programming, Custom Controllers, Visual Force, CSSandJavaScript
• Specialized in the creation and maintenance oftest plans, test cases, and test scripts
• Analyzing, reporting, tracking, and documenting of test results for both manual and automated testing.
• Expertise in test formulation of functional, integration, unit, system, regression and UAT testing.
• Detail-orientedenergetic team player, motivated withmulti-tasking capabilities, problem solver
• Strong communication and interpersonal skills with ability to work well in a dynamic team environment.
• Experience in creating theValidation Rules, Approval Process, workflows for automated lead routing, lead escalationandEmail Alerts.
• Involved in the Design of variousWebpagesinVisualforce.
• Handled the Design and Development of Apex Classes and Apex Triggers for the functionality of the application.
• Cognizance in Sandbox Management (Like Refreshing Sandbox, Creating New Sandbox and Migrating code from one sandbox to the other).
• Interaction in working with software Development Life Cycle (SDLC) methodologies such as Agile, Scrum and Waterfall model.
• Implemented picklists, dependent picklists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Customization of Lightning Components to enhance UI of several applications.
• Designed App in Lightning for the school which comprises of students, grades and departments.
• Worked using and managing version control through Git - including planning & creating branches and performing merges and expertise in using git hub repository.
• Exposure towards the field service lightning and the integration and updating of custom applications with enhance UI.

TECHNICAL SKILLS

Salesforce technologies: Apex, visual force, SOQL, SOSL, Email template, formula, Validation rules, apex trigger, workflow and approvals, App exchange, Eclipse, sales force.com IDE, Apex data loader, web services. Dashboards, Analytic Snapshots, Custom Objects, Lightning, REST and SOAP Web Services.

Salesforce Tools: Eclipse, Force.com, Eclipse IDE plug-in, Force.com ExplorerForce.com Data Loader, Force.com Excel connectorForce.com Platform (Sandbox, and Production) QTP and Sandbox Testing

Lightning Experience Development: Salesforce Lightning Design System and Lightning Components, LWC, Aura Framework, JavaScript Controllers, Server-side Controllers.

Data Migration Tools: Data Analysis, Data Cleansing, Data Normalization, Data Migration, Data Loader

Databases: SQL Server, Oracle, MS Access

Programming Languages: Java, Apex, DL/SQL

Configuration Skills Workflow: time-dependent actions, field updates, email alerts, Field Level and Object level security, role hierarchies, sharing models, SFDC Standard Object Configuration Campaigns, Reports, Dashboards, Formula Fields and Cross Object Formula Fields Configuration Skills, Overall User Management, Security and Sharing Model, Translation Workbench, Documentation Templates, Salesforce Lighting.

Project Management: Agile, Jira

PROFESSIONAL EXPERIENCE

Confidential, St. Louis, MO

Senior Salesforce Developer

Responsibilities:

• Working on a Large-scale complex Salesforce development projects along with integrating date from other systems/Repositories.
• Salesforce Configurations across all the Standard objects like Accounts Contacts Cases etc.
• Managed Salesforce platform for 1300 end-users
• Worked on configuring standard Salesforce Chatter and also customizing it by including custom logics on chatter objects using triggers and Classes and VF Pages.
• Good understanding of standard Chatter objects and their limitations.
• Designed Implemented and deployed the Service Cloud with various custom-built Page layouts Custom tabs Custom Apps to suit to the needs of the application also created various Profiles to enable the Service Cloud specific to them.
• Designed and developed various Visualforce Pages Apex Classes Controller Classes Extensions and Apex Triggers for functional needs in the various applications.
• Created Various Validation Rules Workflows specific to limited user groups by filtering out through their Profiles while working on Service Cloud.
• Designed Reports and worked with Business users to make them understand the functioning of Reports better.
• Use Data Loader to insert, update, and bulk import or export of data from Salesforce.com objects and to read, extract and load data from comma separated values (CSV) files.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services and used bootstrap for Styling.
• Implemented groups in salesforce.com for thesalesand support user groups based on the user requirements. Worked in Agile/Scrum environment.
• Managed the Commercial Solutions Consulting team for the SalesforceMarketingCloud.
• Implemented Pick lists, lookups, Master detail relationships, Dependent Pick lists, validation and formula fields to the custom objects.
• Designed very complex Visual force pages and LWC using JavaScript, CSS, HTML, jQuery and Controllers.
• Wrote Salesforce Apex classes, triggers, Aura/LWC component, unit tests and other code to support the Salesforce ecosystem.
• Improved the efficiency and application performance by optimizing the code using best practices.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.
• Customized application business logic using declarative programming like Formula fields, Validation rules, Workflow rules, Approval process, Record Type, Picklist, Dependent Pick lists, List views.
• Established objects relationships between various objects using Master-Detail, Lookup, self and Junction objects.
• Gathering the requirement, analyze the requirement and attending the day to day business meetings.
• Used Force.com IDE for development for Visualforce Pages, Apex classes, Triggers and debugging and analyzing logs.
• Involved in User Management - Creating users Roles Profiles.
• Created various Record Types Support Processes Assignment Rules Public Groups Queues Custom Settings Sites Time-Based Workflows etc.
• Used complex SOQL Queries in the Codes and also in the tools like Data Loader to Extract Insert or Update vast data millions of records from/into custom objects Standard objects.
• Used HTTP Callout using JSON to fetch records/data from other system and display them on the fly in the Visualforce Page each time the page opens.
• Designed System Configuration Enhancements Dashboards Reporting Page Layouts Sharing Rules Role Hierarchy etc.
• Well maintained Test Code Coverage Unit Testing for all the codes in the system following the Salesforce limits.
• Developed Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Designed and deployed Validation rules, Approval Processes, Custom tabs and Auto-Response for automating business logic.
• Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Usedsalescloudto Maintain leads, contacts and opportunities. Used servicecloudfor maintaining cases and customer support.
• Responsible for my Project deployments for all the releases and for Post deployment Testing.
• Involved in working with Offshore QA DEV teams.
• Automated setting up server infrastructure for the DevOps services, using PUPPET shell and python scripts.
• Developed Documentation of all the Projects those I worked on and maintained them in SharePoint.
• Complete Full Lifecycle salesforce.com Implementation Experience.
• Responsible for guiding QA UAT teams for testing the assigned Projects for all the releases both in Sandbox and Production Orgs.

Environment: Agile Salesforce Unlimited Edition Service Cloud Sales Cloud Apex Visual Force Pages, Component Controllers jQuery JSON XML HTML CSS Workflow Approvals Reports Custom Objects WSDL Custom Tabs Eclipse/Force.com IDE.

Confidential, Austin TX

Salesforce Lightning Developer

Responsibilities:

• Created modernEnterprise Lightning AppscombiningLightning Design System, Lightning App BuilderandLightning Component features.
• Upgradedsome Apps fromSalesforce Classic to Lightning Experienceto develop rich user interface and better interaction of pages.
• Worked onSalesforce1 Platformto build Mobile App by enablingLightning Componentsfor use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrievedsome data and its functionality fromThird-Party API’sanddisplayedwithin the lightning component.
• Created multipleLightning Components, addedCSSandDesign Parametersthat makes the Lightning component look and feel better.
• LeveragedAPEX Controllerto make a call forexternal requeststo retrieve data from various API’s and displayed them on to the component.
• EnabledAura Framework, by addingAura AttributesandAura Handlers for Eventsto focus on Logic and Interactions in Lightning Applications.
• Custom coded - Apex, force.com, Visualforce, LWC, Aura
• Built custom solutions on the platform using Apex, Lightning (LWC, Aura), Visualforce
• Minimized code inJavaScript Controllersby adding reusable functions inHelperComponent.
• Updated theAPEX ControllerandHelper functionsregularly making theComponent Context Awareas per business requirement.
• Created Visual force pages that could be rendered as PDF s build dashboard components and define email templates.
• Implemented Field Level Security for sensitive data holder fields.
• Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.
• Design, develop, test, document, and deploy high quality business solutions on the Force.com platform.
• Communicate with other resources and with clients regarding status, technical issues and creative solutions.
• Worked on supporting tickets in the following area: Roles, Profiles, Access Settings, Workflow Rules, Validation, creation and modification of fields and page layouts, upload of data.
• Worked onSalescloud,marketingcloudand Servicecloud.
• Developed Reports and Dashboards for various business users on Opportunity, Cases and Accounts.
• Used Data Loader to bulk load data into Salesforce.com from other databases and CSV files.
• Deployed application from Sandbox to different other Sandbox as well as into Production environments using Change Set, Eclipse and Force.com Migration tool.
• Maintained an E-mail to Case system with auto-notifications sent to users when a case is created for their respective departments.
• Developed Visualforce Pages with standard and custom controllers.
• Developed Apex Triggers to update fields and child objects.
• Developed Apex Classes Triggers to implement the business logic as per the requirements.
• Created modern EnterpriseLightning AppscombiningLightning DesignSystem,Lightning App BuilderandLightning Componentfeatures.
• Work with application development and operation teams using a variety of automated testing and build, and deploy tools (MAVEN, ANT, NEXUS, JENKINS, SVN, SELENIUM, JUNIT) to resolve issues with transition to new DevOps solution
• Testedapps by appending multiple components to aLightning ApplicationtherebydeployedApplications fromSandbox to Production.
• Used refined global search inLightningby developing Apex classes and Controllers.
• Experienced usingForce.com IDEfor creating, modifying, testing, and deploying Force.com Applications.
• Maintenance of installedManaged PackagesinLightningusing Apex. Experienced in usingData Migrationtool calledData Loader.
• Visualforce Pages forLightning Experience, Alternates forJava Script Codes, Sharing Visualforce pages betweenClassicandLightning.
• Worked onLightning Process builderflows, Connect API,Chatterandquick Action.
• BuiltLightning ComponentTab for Salesforce 1 Navigation and Custom Applications inLightning Experience.
• Usedfield level securityalong with page layouts inLightningto manage access to certain fields.
• Implemented theWeb ServicesthroughWSDLin the Salesforce.com for outbound messaging.
• Worked onIntegrating SAPandSalesforcesystems usingSOAP and REST API's.
• Involved indaily stand-up meetings, Scrum. This resulted to bring good solution to the business requirement.
• Utilize Cloud Formation and CHEF by creating DevOps processes for consistent and reliable deployment methodology

Environment: Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Lightning Experience, Lightning Components, Apex classes and Controllers, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP, REST.

Confidential, Boston, MA

Salesforce Developer/ Admin

Responsibilities:

• Worked on various standard Objects like Leads, Accounts, Contact, Opportunities, Products and contracts that helps the company to maintain their information and make sales of the product.
• Created many of Roles and Profiles for the organization, which helps them in maintaining the Security for different individuals who are working in the organization.
• Developed Validation Rules for the Custom Objects and Approvals for some fields.
• Implemented field level Security, Profile, and audit trail setup.
• Customized several Formula fields,Workflow Rules, Validation Rules, Triggers, Apex classes.
• Created several Validation Rules, Custom buttons, and links on custom and standard objects.
• Create many of the custom controllers and custom Buttons which are used in thesalesforce Visualforcepages.
• DevelopedAPEX class, Controller class andAPEX Triggersfor various functional needs in the application.
• Created the many of theReportsandDashboards, which helps the sales team in marketing their product.
• Created Visual Force pages and Components used repeatedly inVisual Force pagesto reduce the case of overabundance whenever needed.
• Implemented Service Cloud including:Service Console, Customer Portal & Communities, Case Feed, and Knowledge Base & Entitlements.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Created Visual force pages in page layout of the custom objects, which helps us to describe the details of some of the standard objects, which are used in project.
• ScheduledApex Batch jobsfor processing large records.
• Involved inData mappingspecifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed, and sent to an external entity.
• Worked on data migration from databases to SFDC usingData Loader.
• Worked on Data Loader, which helps us to performCURD operationwith the help of CSV files.
• Created email templates and inbound emails using Visual Force for customers and clients.
• Used Sandbox migrated the code and deploying inbound and outbound change sets instance after testing.
• Collaborated with GitHub to access and share data from database.
• Implemented the salesforce.com applications using Agile Scrum Methodology.
• Created Custom dashboards displaying data used in research through which process is observed and verified.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.
• Performed a software build using a build system like Apache Maven or Gradle, executed a shell script using Jenkins.

Environment: Saleforce.com platform, Visual force, Apex Language, Triggers, Tableau, Agile, SOQL, Service cloud, Change Set, Standard and custom controllers, Data Loader, Force.com, Eclipse IDE Plug-in, Work Flow-Approval, Custom objects, Custom tabs, Email service, Html, Web-service (REST and SOAP).

Confidential, Charlotte, NC

Salesforce Developer

Responsibilities:

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created Visualforce pages with fields, buttons and using various components to invoke methods.
• Using controllers andembedded JavaScriptandHTMLas needed.
• Implemented web-based case management automation - Web to Case (on Case Object) to track and solve customer's issues.
• Designed various Web Pages inVisual Forcefor capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Involved indata mappinganddata Integrationfrom JD Edwards ERP toSalesforce.com.
• Installed PervasiveData Integratorfrom the AppExchange for two-way integration with a JD Edwards ERP system.
• Designed, and developedApex Classes, Controller Classes, and extensions for various functional needs in the application.
• WroteSOQLandSOSLstatements within custom controllers, extensions.
• Customized theDashboardsto the track usage for productivity and performance of business centers and their sales teams.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Installed Instant Service Chat and Email from theAppExchangeto let agents click to create cases from chat and email.
• Designed and developed User Interfaces for Sales Force users as per requirements.
• Deployed Envox's Phone Link, a computer telephony integration solution from theAppExchangethat adds screen pop and click-to-dial capabilities toSalesforce CRM.
• Usedforce.comIDE for developing custom applications.
• WroteTest PlanandTest Case. Involved directly with Test Team and didbug fixingusingClear Quest.
• Created ManagedPackageusing Eclipse. Migrated fromsandboxto production using FORCE.IDE. f DevOps Practices, CI/CD Pipeline, Docker, Kubernetes, Build and release management, AWS.

Environment: APEX, Web services, SOSL, SOQL, Informatica, Force.com IDE, Import Wizard, XML, Java Servlets, Visual Force Pages, Workflows, S-controls