SUMMARY

• Having 5+ years of experience in Administration & Development in Salesforce CRM.
• Good understanding of Software Development Lifecycle (SDLC) with expertise in Requirement Gathering, Analysis, Designing, Development and testing.
• Good knowledge on Apex development in creating Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions.
• Hand on experience on lighting App Builder.
• Experience in modifying Visualforce pages to be supported in Lightning and good experience and good understanding of Lightning mode and its features.
• Experience in Batch Apex and Schedule Apex.
• Experience with data migration, Import wizard and Data Loader in Salesforce.com.
• Proficient in SFDC Administrative tasks such as Creating profiles, roles, users, page layouts, permission sets.
• Experience in implementing Validation Rules, Assignment Rules, Workflows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements.
• Experience in working on Workflows, Process builder and Flows.
• Experienced in Service Cloud by implementations with expertise in Email - to-Case, Web-to-Case, Assignment, Escalation, Auto-response rules on Case object, implementing Service Console.
• Have extensive experience in implementation of Custom Objects, Custom Tabs, Page Layouts, and Record Types.
• Strong understanding of fundamental business processes, excellent communication, and inter-personal skills with ability to work well in a dynamic team environment.
• A dedicated team player and goal-oriented professional with excellent organizational & interpersonal skills.

TECHNICAL SKILLS

Languages: APEX, SOSL, SOQL, SQL.

Web Technologies: HTML, CSS, JavaScript, J Query, AJAX

Salesforce Technologies: Salesforce Lightning, Triggers, Controllers, Batch Apex, Aura Framework, Apex Data Loaders, App Exchange, Dashboards, Sales Cloud, Service Cloud.

Force.com Plug INS: Eclipse, Force.com Eclipse plug-in.

Other Tools/Technologies: REST API, Webservice API

Methodologies: Agile, Waterfall

Platforms: Windows Variants

PROFESSIONAL EXPERIENCE

Confidential, TN

Salesforce Developer

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Worked with Salesforce products, concentrating more on Service Cloud Implementations.
• Created new Apex Triggers, Apex Classes, Batch Classes, and Schedule Classes according to the Project Requirement.
• Worked on enhancement of Visualforce Pages, Visualforce Component, Controller classes, overriding buttons, links, and tabs.
• Worked on Custom Label, Custom Settings.
• Worked of the Email Templates to send the Email Reminders as per the business requirements.
• Developed Workflows, Process Builder, Flows, Validation Rules, and Formula Fields.
• Created the new home page using the Lightning App Builder and worked on list views.
• Worked on Omni Channel routing configuration and the queues.
• Developed Salesforce Lightning Applications using Aura Lighting Components, Controllers and Events, used custom CSS in the components.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Perform data integrity and manipulation tasks such as merging duplicate records and establishing proper ownership of existing accounts and contacts in accordance with sales territories.
• Worked on third party integrated apps and troubleshooting the issues and working with Salesforce Support.
• Worked on support tickets in Fresh Service.
• Interacted with testing and the development teams for the development and testing of the code.
• Developed and maintained Reports and Dashboards for management review and planning for accurate forecasting purposes.
• Worked on the deployment using the Change Sets.
• Updated the Chargent version from in salesforce.
• Worked on Chargent, Verify Tx, Vonage and Docu sign apps from app exchange.

Tools: /Technologies: Apex, Aura Framework, Triggers, Controllers, Salesforce Lightning, Batch Apex, Visualforce pages, Dashboards, Data Loaders, Force.com, Sales Cloud, Service Cloud, SOSL, SOQL and Windows.

Confidential, OH

Salesforce Developer

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Worked on custom App created to track the Covid-19 positives on Sales cloud.
• Created new Apex Triggers, Apex Classes, Batch Classes and Schedule Classes, Email Services according to the Project Requirement.
• Worked of the Email Templates to send the Email Reminders as per the business requirements.
• Developed Workflows, Validation Rules, and Formula Fields.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed and maintained reports and dashboards for management review and planning for accurate forecasting purposes.
• Worked on the deployment using the Change Sets.

Tools: /Technologies: Apex, Triggers, Controllers, Salesforce Lightning, Batch Apex, Schedule Apex, Dashboards, Reports, Force.com, Sales Cloud, SOSL, SOQL and Windows.

Confidential, Clinton, MO

Salesforce Developer

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Worked on Salesforce CRM platform on different environment of SFDC such as Sales and Service clouds.
• Worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Worked on creating Apex Triggers, Apex Classes to get custom logic.
• Worked on Schedule Apex Class and Batch Apex Class.
• Developed Workflows, Validation Rules, Apex Triggers, Apex Classes, Controllers and Formula Fields.
• Created modern Enterprise Lightning Apps combining Lightning Design System and Lightning App Builder.
• Developed and maintained SFDC analytical reports and dashboards for management review and planning for accurate forecasting purposes.
• Worked on Visualforce Language to develop Visualforce pages, overriding buttons, links and tabs, custom components, templates, integrating email etc.
• Created various Custom Objects, Tabs, Formula fields, Validation rules, Approval process, Record Type, Picklist, Dependent Pick lists and List views.
• Created various Profiles, Roles, Page Layouts and Record types and configured the permission based on the organization hierarchy requirements.
• Developed several Custom Reports and Dashboards that are used by Business user and Managers.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Implemented Apex Data loader "Command Line Interface" to automate the data loading process for the sand box refresh activity.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.

Tools: /Technologies: Apex, Triggers, Controllers, Salesforce Lightning, Batch Apex, Visualforce pages, Dashboards, Data Loaders, Force.com, Sales Cloud, Service Cloud, SOSL, SOQL and Windows.

Confidential, New York, NY

Salesforce Developer/Admin

Responsibilities:

• Participated in the identification, understanding, and documentation of business requirements, keeping in mind the need for the application based on the project scope and SDLC methodology.
• Developed Visualforce Pages, Apex Classes, Apex Triggers, Apex Controllers (standard, custom and extension), schedulable Apex classes, and Batch Apex to meet various functional needs in the application and schema builder for development.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on daily basis.
• Developed Apex triggers, Apex classes and test classes working around the governor limits.
• Implemented Salesforce.com web services client using Salesforce web services API, Java, XML, and partner WSDL.
• Exported data from legacy system and imported into SFDC through Apex data loader for data migration.
• Used Salesforce Lightning Design Systems (SLDS) components in the Lightning Application.
• Used Force.com platform for developing feature rich and user-friendly Visualforce pages for enhancing Salesforce UI.
• Highly used data loader and Informatica on demand tool to integrate Salesforce with other legacy systems.
• Developed complex Visualforce pages using standard, custom controllers, and components.
• Worked on Force.com Web Services API for implementing web services to access data from different users.
• Developed web services using Salesforce.com Web services API to provide data for third party clients.
• Created mash up between Salesforce CRM and Gmail through Force.com AppExchange's Email integration engine.
• Worked on Configuration like creation Objects, Page Layouts, Record Types, Validation Rules, Workflows and Approval Process.
• Participated in Stand-up meeting, walkthrough meeting, weekly automation meeting with all other QA, weekly assessment meetings with business analysts and developers.

Tools: /Technologies: Salesforce Lightning, APEX, Triggers, Controllers, Visualforce Pages, Force.com, AppExchange, Batch APEX, Java, XML, Data Loader, Objects, Page Layouts, Records, Validation Rules, Workflow, HTML, JavaScript, SOSL and Windows.

Confidential, Charlotte, NC.

Salesforce Administrator

Responsibilities:

• Interacted with various business user groups for gathering the requirements.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com.
• Involved in all phases of the software development life cycle and prepared the Functional Specifications Document.
• Worked with Salesforce products, concentrating more on Sales Cloud, Service Cloud Implementations
• Responsible for designing custom objects, fields, pick lists, role-based page layouts, security and sharing rules, workflow rules & actions, validation rules, approval processes, custom tabs, reports, design visual force pages, snapshots, dashboards and point to click configuration.
• Worked in setting up role hierarchy, permission sets, sharing rules, security controls and auto response rules related to lead management.
• Involved in querying Salesforce tables using SOQL and SOSL queries using Force.com.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Created Custom objects, fields according to the requirements of business which are useful in the validation of entitlements.
• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.

Tools: /Technologies: Salesforce.com, Sales Cloud, Service Cloud, Visualforce pages, Force.com. Eclipse IDE plug in, SOSL, SOQL, Dashboards, Data Loader, Custom Objects, Validation Rules, Agile and windows.