SUMMARY

• Having 9 Years of IT experience wif 5 years of strong experience in design, Development, communities, lightning component development, Visual force and Cloud Computing based Sales force CRM, customization and development and 4 years in Java/J2EE.
• Experience in Administration, Configuration, Implementation (Soap API, Rest API and Meta data API as Call in and callout services) and Support of Salesforce CRM and Salesforce SFA applications.
• Experience in modifying Visualforce pages to support teh Lightning Experience and good understanding of lightning mode and its features.
• Created Lightning components using Lightning web components (LWC).
• Integrate features developed using Visualforce pages, Lightning Aura Components, and lightning web component (LWC).
• Strong in Aura Lightning framework wif Applications, Components, Controllers, Stylesheets.
• Designed various Webpages in Visual Force for functional needs wifin Salesforce.
• Designed and developed Apex Triggers for various functional needs in teh application.
• Created Custom Controllers and Standard Controllers in Visual Force.
• Having experience wif Apex Triggers, Apex Classes and Wrapper Classes as mentioned in teh business requirement.
• Worked on Visualforce pages and having experience wif CSS and Java Script
• Provided administration support to create new users, deactivate users, modify security and sharing settings for users.
• Experience wif Apttus CPQ to oversee design, estimating, citing, rebates, motivating forces, and recommendations on any gadget.
• Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ.
• Experience in XML, JavaScript, HTML, EclipseandSVN.
• Worked on Soap API and Rest API to design and support web services platform.
• Created Custom objects for Quote and Quote lines and captured quote information for CPQ
• Worked wif client side developers and business analysts in developing configuration models in theCPQworkflow.
• Experience wifApttus CPQfor subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically wifApttus CPQ.
• Having experience on Sales cloud in opportunity management, account management.
• Worked on Sales cloud such as Web - to-lead to support online lead capture, wif auto-response rules.
• Defined assignment rules to route case request to appropriate case support queues.
• Experience working wif Data Loader, import wizard, salesforce.com and Sandbox environments.
• Worked on SAP CRM wif good exposure to sales, service and marketing modules of CRM and has good understanding of CRM user interface architecture.
• Gathering requirements from functional consultants and developments based on client requirement.

TECHNICAL SKILLS

Salesforce Technologies: SalesForce.com, Force.com, Sales Cloud, Service Cloud, LWC, Lighting components, CPQ, Apttus CPQ, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Component, s-Control, Apex Web Services, Partner WSDL & Enterprise WSDL, Work Flow and Approvals, Dashboard, Analytic Snapshots.

Salesforce Tools: Force.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform

ETL Tools: Data Loader, Salesforce-to-Salesforce, Apex- Explorer, Informatica.

Languages: Apex, C/C++, Java, J2EE, HTML, XML, CSS.

Database: SQL Server 2008, Oracle, MySQL.

Web: HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP.

PROFESSIONAL EXPERIENCE

Confidential, Delaware

Salesforce Lighting Developer

Responsibilities:

• Requirements gathering and doing configuration and customization according to business requirement.
• I was involved in estimation and analysis for migration from classic to lightening.
• Created custom objects and custom fields in Lightning experience.
• Involved in creating a component for custom buttons, which are not supported in lightning.
• Implemented Field Service Lightning (FSL) in Service Cloud and customize Field Service.
• Enhanced teh existing portal functionality and moved to community cloud for more functionality including chatter, employee portal, customer portal, channel sales community, and customer support community.
• Worked on Community Cloud implementations in two different portals.
• Worked on provisioning of community users, profiles and setup teh community using community builder.
• Worked on Data integration rules in Field Service Lightning (FSL) and enable those rules for Resource Absence, Service Appointment, Service Territory, and Service Territory, Service Territory Member, Work order and Work Order Line Item objects.
• Worked on teh Field Service Lightning (FSL) mobile app how it works and aids on - site job management to a mobile workforce.
• Worked on pub sub modules to communicate between LWC components along wif API decorators.
• Build various LWC components, decorators and variables. Adding validations to LWC
• Calling Apex method in LWC, lightning spinner and Modal / popup in LWC
• Worked on LWC in whole this community project.
• Developed multiple number of Lightning web components (LWC) regarding service case console page.
• Developed Lightning Component Framework and builtLightning web component using aura framework.
• Built reusable UI/UX components wif Lightning Web component framework.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, and Call centre.
• I has provided Salesforce solutions to client, ranging from Salesforce Commerce Cloud, Sales Cloud, Service Cloud Desk.com, Salesforce Lightning Components and Lightning Apps.
• Knowledge onSalesforce LightningProcess Builder, Lightning UI/UX, app builder and creating Visual Workflows, Salesforce Support, communities and Chatter groups.
• Integrated CPQ system wif multiple CRMs like Salesforce and CRM on Demand.
• Supported and improved sales cycles by implementing CPQ solutions TEMPeffectively.
• Design, develop and implement solutions for teh Apttus CPQ system deployed on teh Salesforce platform.
• Maintenance of installed Managed Packages in Lightningusing Apex.
• Worked on preparing Technical Design Document.
• Written Apex Triggers on Account contact and opportunity to automate business process.
• Writing teh apex code according to governor limits.
• Doing bulkification of teh trigger using Collections like list, set and Map.
• Writing relationship SOQl queries according to teh business requirement.
• Developed teh batch process to load data from external system to salesforce.
• Worked on agile Process.
• Writing Experience in Implementation, and Support of Salesforce CRM, and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform.
• Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Worked on Batch classes and wrapper classes to improve teh work efficiency.
• Worked on External enterprise applications wif salesforce using Metadata API.
• Responsible for weekly and monthly data export, updates, and backup for teh organization.
• Worked on Sales cloud in opportunity management, account management.
• Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.
• Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.

Environment: Apex, Apex Classes, SOQL, APEX Language, Workflows and Approvals, Data Warehousing, Case Management, Automation, Sandbox testing.SalesForce.com Platform, S-Controls, Salesforce.com Custom Objects.

Confidential, Charlotte, NC

Salesforce CPQ Developer

Responsibilities:

• Associate wif analyzing teh information, documenting teh functional and non-functional requirements.
• Interacted wif various teams for design reviews and code reviews for ongoing new developments and enhancements.
• Worked to Community Cloud to analyze teh business needs and customized it so that customers and partners can access content and data.
• Developed Apex classes, Controller Classes, Triggers according to teh business.
• Worked on creating Batch Apex and Scheduled Jobs.
• Configure in Salesforce.com CRM to facilitate Apttus implementation.
• Created Case queues, teams, and business processes to create Work Orders and Service appointments.
• Implemented and configured Field Service Lightning (FSL), Lightning Flows.
• Used Field Service Lightning (FSL) enables businesses to unite customers, connected devices, agents, dispatchers, and employees in teh service field wif one powerful service platform that delivers a seamless customer experience wif field service.
• Provide thought leadership and consultation throughout teh life cycle of a Salesforce Community Cloud implementation.
• Hand-on Deep understanding of Salesforce administration - Service Cloud, Sales Cloud and Force.com.
• Experienced in Financial Service Cloud, Sales Cloud, Service cloud, Customer portal using Salesforce CRM.
• Worked on Salesforce.com Community implementation and customization.
• Wrote custom Visualforce pages for community login and portal features.
• Developed in Apttus CPQ, LDAP and Integration wif Share point.
• Familiar wif Apttus admin settings, Apttus custom settings and DocuSign settings.
• Implemented in CPQ Merge Service, Configuration and Pricing APIs (Apttus customization).
• Developed in configure price quote (CPQ) app such as Apttus.
• Involved in end-to-end testing and configuration enhancements for teh CPQ and CLM functionalities.
• Created integration wif Apptus CPQ and CLM applications and automating processes on Salesforce platform.
• Involved in data cleanup and mapping in data migration project.
• Design, develop and implement solutions for Apttus CPQ system deployed on Salesforce platform.
• Implemented teh Partner and Customer Community Portals according to teh business.
• Experienced in SFDC Integration using SOAP, REST Web Services to get teh data from teh Third-Party API's.
• Designed and developed salesforce Automation Processes like Workflow Rules, Approval Processes, Process Builder, Flow Builder and other customizations wif salesforce.com
• Provided end users support and Solving teh Service now tickets as per SLA.
• Excellent unit testing abilities wif strong attention to detail.
• Set up and configured Confidential for Confidential Field Service Operations in LEX.
• Integrated Field Service Timesheets wif Financial Force PSA to track time and payments.
• Involved in end to end QA and UAT testing and validation of CPQ including Products, Pricing, and Quoting etc.
• Customization of Apttus product by using Salesforce features like triggers, VF pages.
• Developed Quote documents using X-Author for word, also developed customized login screen for community user and functionality to redirect users from Salesforce to Apttus CPQ Quote creation using APTTUS API's, apex, VF pages and trigger.
• Experienced in using sales/service/Financial cloud for different applications as per teh business requirements.
• Involved in code migration to different sandboxes by using teh Ant, AutoRabit tools.

Environment: Saleforce.com platform, CPQ, Apttus CPQ, Salesforce.com Data Loader, Workflow & Approvals, Reports, Security Controls, LWC, REST API, SOAP API, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in, Force.com IDE.

Confidential, Minneapolis, MN

Salesforce Developer

Responsibilities:

• Worked on reviewing and suggesting enhancement solutions on Application level security, primarily reducing teh no of profiles by assigning permission sets to merge profiles by following industry best practices.
• Configured and implemented chatter, chatter Mobile wifin teh organization.
• Expertise inService Cloud consolewif exposure toCTIadapters.
• Provided day-to- day support ongoing saleforce.com maintenance and administrative services including periodic data cleaning, custom objects, workflows, sharing rules, page layouts, roles etc.
• Developed and modified various Apex Triggers, Apex Classes, Controllers and Test Classes wifin Governor Limits.
• Experienced in migrating teh standard and custom objects in standard experience to lightning experience.
• Created many app pages, home pages integrating teh custom components for salesforce lightning and salesforce1 mobile app.
• Developed Salesforce.com custom application using Apex, Visual force, and AppExchange. Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Set up multiple communities to work wif Field Service.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages. Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Developed, maintained processes to continuously monitor data quality and integrity in platform applications
• Designed Visual force pages using Visual Force Components, Style Sheets, JavaScript and JQuery.
• Build teh organization’s role hierarchy by adding teh Roles as per teh organization structure and created custom profiles to satisfy teh organization’s hierarchy.
• Created various Sandboxes, which are clone of an entire production environment for developers to develop and test wifout risking production data.
• Created Page Layouts, Approval Process, Tasks, Email Alerts, Field updates and Outbound messages to manage teh Workflow & Approvals.
• Developed Salesforce.com configuration and Force.com custom development using Salesforce objects and entities like Page Layouts, Standard and Custom Objects, Approval Processes/Workflows, Apex and Visual Force code.
• Created SFDC sites to provide public access to visual force pages.
• Interface wif staff developing strategy as technical advisor for new functionality from Salesforce.com app exchange applications, releases, and upgrades.
• Production support for new and existing Salesforce user base wif incidents and issues.

Environment: SalesForce.com, Custom Objects, Tabs, Visual Force - Pages, Page Layouts, Workflows, Approval Processes, Dashboards, Reports, Sandbox, Production environment, IDE Plug-in, Data Loader.

Confidential, MO

Salesforce Admin

Responsibilities:

• Performed business Requirements analysis wif business analyst for Salesforce implementation and documented teh requirements.
• Worked on various Salesforce.com Standard objects like Accounts, Contacts, Cases, Opportunities, Opportunity, Leads, Campaigns, and Reports.
• Created Custom Public Groups and Roles to distribute user rights and functionality.
• Created Custom Objects, Fields, and Tabs, Page layouts, Record types and maintained Field level security as per teh business requirement.
• Enhanced teh existing portal functionality and moved to community cloud for more functionality including chatter, employee portal, and customer portal.
• Maintains high customer satisfaction ratings that meet PROS standards
• Worked on Agile methodology and implemented it on Sales, and Service cloud environment.
• Used Approval Process, Lightning Process Builder to automate business processes.
• Interacted wif teh end users to provide necessary access required for training purposes.
• Developed Cascading Style Sheets (CSS) for creating TEMPeffects in Visual force pages.
• Developed Custom reports and dashboards to support teh needs of teh users and executives.
• Used Change sets to deploy metadata from sandbox to production environment.

Environment: Salesforce.com, Force.com, Service Cloud, Sales Cloud, Chatter, Data Loader, Data Migration, Page layouts, Roles, Custom Objects, Oracle and Window.

Confidential

Java Developer

Responsibilities:

• Analysed teh business requirement and developed app using Java and Mozilla XUL.
• Involved in development using spring, Hibernate and JSF Framework.
• Used ANT script for project deployment.
• Use case, design - class, sequence diagrams. User Interface design
• Data Modeling - logical and physical models
• Requirements gathering- Proto-typing, Walk-through to business groups and gap analysis
• Understand teh business aspect of teh application and converted into requirements document.
• Create POC for first time patterns and vendor integrations.
• Co-Ordinate and manage Global Delivery teams at offshore locations.
• Develop Functional Requirements Specification (FRS)
• Business process review and modelling
• Involved in writing SQL queries for teh application in Teradata database.

Environment: Java, JSP, Servlets, HTML, JDBC, JDK, FRS, Tomcat, Windows XP.