SUMMARY

• Around 9 years of professional experience as a Certified Salesforce.com Platform Developer and excellent experience as Salesforce Admin as well.
• Extensive experience with the Salesforce.com development life cycle, application design patterns, integration patterns and deployment planning.
• Experienced working in Cross - functional teams, identifying business requirements and supporting sales/marketing efforts.
• Experience in SFDC Development implementing the APEX Classes, APEX Triggers, Visual Force pages, S - Controls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins.
• Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs.
• In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, and Case Management.
• Tested apps by appending multiple components to a Lightning Application thereby deployed applications from Sandbox to Production.
• Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases.
• Well versed with end-to-end functionalities related to Sales Cloud, Service Cloud and Community Cloud.
• Pursued Field Service Lightning package and learned Lightning development. Helped design and develop complex Field Service meeting planning and scheduling application suite. Developed interface with Microsoft Exchange Servers for email integrations.
• Experience installing FSL (Field Service Lightning) managed package and guided setup configuration.
• Good knowledge on Set up field service features according to client unique business needs. This includes installing the Field Service Lightning managed package and Field Service Lightning mobile app.
• Experience in migration applications from Sandbox to Production using Force.com IDE and SalesForce.com change-set, CI/CD tools like Jenkins, COPADO, ANT Migration Tools, VS Code. Created SFDX Scratch Orgs.
• Experience in migration applications from Sandbox to Production using Migration Tools like Workbench, Blue Canvas, Copado, Change Sets and ANT.
• Worked with Pardot Functionality, PardotA/B Testing, Auto responder emails and PardotEmail Rendering.
• Proficient in dealing with functionalities related to sales cloud & service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.
• Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management.
• Good insight in to the Health and Financial Domain.
• Developed and recommended CRM roadmap for customers in the Financial Domain.
• Experience working in agile methodology, Scrum methodology, Waterfall model and Test-driven development.
• Created test scenarios on Sandbox and production environment and migrated code to deployment upon successful testing.
• Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).
• Created customized UI as per the client and application requirements using Visualforce.
• Review/Adjust/Write Apex and Visual Force page builds to ensure we keep code coverage at a high percentage as well as meet business needs.
• Expertise in creating different email templates and inbound emails using Visualforce for the clients and customers.
• Competent in analyzing and creating narrative Use Cases, Use Case Diagrams, Activity diagrams, class diagrams, Data/Flow/Navigational flow Diagram using UML Tools like MS Visio.
• Expertise in Business Analysis methodologies and iterative Software Development Life Cycle (SDLC) in relation with all the phases of Rational Unified Process(RUP).
• Experience in data migration from ACT, Excel, MS outlook using Data Loader, Data Import Wizard, SFDC Data Export, MassDelete, Informatica.
• Experience in Creating page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail.
• Working with different aspects of Web Services (XML, WSDL, SOAP, REST).
• Expertise in customizing standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports (Summary reports, tabular reports, Pie charts)and Dashboards and Report folders for different user profiles as per the requirements.
• Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Pick-list, Field Dependencies, Custom Formula, Approval Process, Sharing rules for automated alerts, field updates and Email generation.
• Implemented Security and Sharing rules at Object Field and Record levels for different users in the organization.
• Exposure to Apptus and SteelBrick, developed POC’s in Apptus CPQ and steelBrick CPQ.
• Experience with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ.
• Excellent communication and inter- personal skills, accustomed to work in both large and small team environments. A team player with strong ethic, a positive attitude and ability to make the best use of individual resources.
• Worked on Salesforce.combased development enhancements and implemented lightning applications from the scratch.
• Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment and CTI Integration.
• Expertise in Lightning app builder (salesforce 1) and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.
• Developed Lightning Component Framework and also built Lightning component using aura framework.
• Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.
• Built reusable UI/UX components with lightning component framework.
• Strong experience with source control tools Git, Bit bucket, Source tree, built salesforce code from the repository.
• Knowledge to work on Salesforce Wave Analytics product.
• Experienced in Object Oriented Analysis and Design and Object-Oriented Programming and Design Patterns under MVC (Model View Controller) Architecture.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

TECHNICAL SKILLS

Salesforce: Apex class, Apex Triggers, Apex Methods, Force.com IDE, Salesforce CPQ, Wave analytics, Eclipse IDE, Workflow and Approvals, profiles & permission sets, Role Hierarchies, sharing rules, OWD, Validation rules, Apex data loader, App Exchange, Escalation rules, SOSL, SOQL, Sales cloud, Service cloud, Email Template, formula, Apex Test Methods, Visual Force Pages, Visual Force Components, Integration, Sandbox, Pardot, data loader, Salesforce Lightning, Lightning Web Components, Case feed, GitHub, Bitbucket

Languages: Apex, C, C++, J2EE, Java

Web Technologies: HTML, jQuery, CSS, JavaScript

J2EE Technologies: Java Beans, JDBC, JSP

Operating Systems: Windows NT / 2000, Windows Server, UNIX, MAC

Databases: Oracle, SQL, MySQL

PROFESSIONAL EXPERIENCE

Confidential, St- Louis

Salesforce Developer

Responsibilities:

• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Experience in building new Applications with the Lightning App Builder and Lightning components.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the Invoice records.
• Strong experience in implementing lightning design systems.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Hands on experience on Lightning Components, Application and Events creation using Aura Framework, Aura enabled controller and implemented controller logics.
• Developed custom REST web service classes for integrations with Account and mainframe systems.
• Involvement in activities of the project such as documenting functional and nonfunctional requirements, analyzing the information.
• Strong knowledge ofB2B Marketing automationimplementation throughSalesforcePardot.
• Worked on configuration enhancements for CPQ and CLM (Contract Lifecycle Management).
• Designed and developed Apex Classes along Controller Classes Extensions and Apex Triggers.
• Used HTTP Callout using JSON to fetch records/data from other system and redirect user to record on integrated system on lightning component button click.
• Worked on X-author configuration withSalesforceExperience of integration of DocuSign withSalesforceCLM.
• Implemented new marketing automation platform (Pardot) with full integration into SFDC as well as selection and implementation of other marketing technology.
• Worked on Implementation of new buttons and actions in lightning components.
• Knowledge on the Field Service Lightning mobile app how it works and aids on - site job management to a mobile workforce.
• Understanding on how to create service resources and service crews that represent your field service technicians in Field Service Lightening app and add details about their skills, service territories, and availability.
• Worked on Salesforce application and Sales cloud using Quote-to-cash and Quote Proposals and Salesforce CPQ.
• ImplementedPardotB2B Marketing Automation platform for lead generation/nurturing.
• Used field service lightning (FSL) to track job management of technicians.
• Involved in creating account on Jitterbit and run application along with mapping of external databases and salesforce.
• Implemented Salesforce Service cloud for implementing Contracts, Case management and Asset administration for its business on Salesforce cloud platform.
• Manage and monitor Advocacy Data Portal built on Salesforce Community cloud integrated with Marketo. Resolve Integration issues.
• Perform complex code reviews for Designation assignment, incorrect Location assignment, Batch Class failures, recalculate Contact sharing changes and so on and set up Debug logs to record errors and inherit granular logs for faster resolution in the Sales Cloud.
• Working with Admin Team to create profiles, OWD, Implementing object and field level security bases on client requirements.
• Created Business Requirements, User Stories, Test Cases, User Acceptance Testing and Deployments (Change Set, COPADO, VS code, Workbench building and using metadata Packages in XML). Used Atlassian Jira to create and track user stories and managing projects. Created and Deployed using Scratch Orgs (SFDX).
• Experience working on Jitterbit Data loader for create, insert, query and bulk loader through salesforce platform.
• Created aura-based components, attributes, controllers which can be compatible to access through lightning app builder.
• Worked on data loader for insert, update and bulk import or export data from salesforce objects.
• Worked on remote site settings, connected app for Oauth authentication, experience on certificate-based authentication of Salesforce for external systems.
• Implemented Configuration, Customization and Development with Salesforce.com on Service Cloud and Sales Cloud.
• Worked on rally, Version One for requirement gathering and moving requirements to various levels once they are done.
• Practical knowledge on Visual studio code, Salesforce CLI and Salesforce DX.
• Writing test classes and checking code coverage for more than 80% before deploying them to Production.
• Embed lightning components in visual force page by using Lightning out feature by event-driven programming.
• Worked with different integration issues, managed custom webservice logs in integration.
• Implemented Security access to the user profiles by creating Object level security, Field level security and Record level security.
• Implemented sales cloud, service cloud and marketing cloud usingpardot.
• Used tools like TFS to keep track of time for development and maintain the tickets while work as part of BAU support team.
• Used sandbox for testing and migrated the code to deployment instance after testing using eclipse and change set.

Environment: SalesForce.com CRM Application Platform, Sales cloud, Service Cloud,, Apex Language, Visual Force, Lightning Compatible Visualforce pages, Lightning components, Pardot, HTML, JavaScript, Custom Objects, Tabs, Workflows, Email Alerts, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment, SSO, JIRA, Github, VS Code.

Confidential, Atlanta

Salesforce Lightning Developer

Responsibilities:

• Experience with Salesforce Lightning UI and Lightning Data Service to update or insert the record as per needed.
• Responsible for using the data loader, migrating the data, implemented field level security along with page layouts, created users, profiles, public groups and sharing rules as needed.
• Enabled Aura framework, by adding aura attributes for events to focus on logic and interaction in lightning applications.
• Worked on Salesforce1 platform to build mobile app by enabling lightning components for use in salesforce1 platform.
• Knowledge on setting customer and partner communities and using community builder for customizations.
• Increased leads & sales withPardotemail drip programs. Administrator for two instances ofSalesforcewithPardotand DocuSign add-ons. Provide Release Management support for processing config and custom code changes.
• Experience in building reusable UI components and pages within lightning component framework.
• Created a process for sales team to self-price certain products using price books.
• Developed various custom report types, reports and report folders for different user profiles based on the need in organization.
• Customized Omni-Channel and Omni-Channel Supervisor in various Sandboxes. This involved setting up the Service Channels, Routing Configurations, Presence Configurations, Presence Statuses and Omni Queues which aid in handling the Omni routing for the Service Cloud.
• Good experience in Creating lightning web components (LWC) design and implementation and converted lightning components to lightning web components.
• Worked on Salesforce Knowledge Management to upload Articles into Salesforce to deal with Cases effectively
• ImplementedPardotB2B Marketing Automation platform for lead generation/nurturing.
• Created email templates and worked on workflows for field updates, email alerts and related tasks.
• Worked on Visual force pages, sharing visual force pages between classic and lightning, developing alternates for java script codes.
• Involved in daily standup meeting, scrum and PO meetings.
• Worked on apex classes, controllers and extensions depending on the functional needs.
• Implemented web based case management automation- web to case, email to case (on case object) to track and solve the customer issues.
• Experience working in Agile methodology, Scrum methodology, Pardot, Waterfall model and Test-driven development.

Environment: Community, Visualforce Pages, Web services, deployment, packaging, Sublime Text, Java, JavaScript, Jira and GitHub, Workflow and Approvals, Reports, Dashboards, Custom Objects, Tabs, Tabs, Email Service, Field level Security, Visual Force Pages, Data Loader, Agile.

Confidential, CA

Salesforce Lightning Developer

Responsibilities:

• Constant interactions with the stakeholders (PO s) to get up to date business requirements and demonstrate the project status.
• Experience with Salesforce Lightning UI and Lightning Data Service to update or insert the record as per needed.
• Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Responsible for using the data loader, migrating the data and integrating Salesforce.com platform with other third-party tools using Restful Web Services.
• Performed customization using Apex and visual force and worked with Auto response rules and escalation rules for case management.
• Invoked Apex triggers using Apex data types, Assignment statements, loops, Locking statements, Exception statements.
• Have built the flows which embedded lightning components for object fields and assigned the input and output variables in order to get a screen flow between the components with the help of lightning buttons.
• Worked on Force.com Explorer for querying Salesforce database using SOQL &SOSL queries and upgraded some Apps from Salesforce Classic to Lightning to develop rich user interface.
• Worked extensively in customization of service cloud console by embedding visual pages in custom console component, highlight panel and interaction log.
• Effectively created formula fields, dashboards, custom report types, profiles & users, configured permission sets to meet the business requirements
• Approval processes, Process visualizers were thoroughly used throughout when needed.
• Worked with OWD, Role hierarchy, sharing rules, Apex Callouts, Junction objects, roll-up summary fields, look up relationships, Master detail relationships and other field dependencies.
• Worked in all phases of Software Development Life Cycle (SDLC) such as Agile, scrum and waterfall.
• Created Salesforce training manuals, Configuration workbook and Technical Documentation on implemented requirements.
• Wrote test classes to obtain a code coverage of 85% minimum, performed User Acceptance test, Business Acceptance test and created scripts for testing.
• Worked with version control Bit Bucket along with tools like Source tree, ANT for the deployments.
• Conducted meetings with on-shore and off-shore teams to update with the project status and for resolving the defects.
• Monitored the deployment process for every release and supervised the deliverables.

Environment: Salesforce Classic, Lightning, Service cloud console, Integration, Customization, Configuration, Sales cloud, service cloud, Source Tree, Agile, Waterfall, Bit Bucket.

Confidential, San Antonio, TX

Salesforce Developer

Responsibilities:

• Communicated with various business team members to collect and document the requirements.
• Participated on preparing the Technical Design Document regarding the client requirement.
• Functional requirements were fulfilled using apex classes, apex triggers, Visual force pages. Worked with Validation Rules to have the out of box functionality achieved.
• Performed bulkification to trigger using Collections like List, Set and Map without exceeding Governor Limits and wrote the helper classer to support Apex triggers.
• Worked on automation of actions such as creating and updating the custom object records by Process Builder.
• Responsible for implementing certain components of the UI using Salesforce Lightning methods were created for updating the records.
• Wrote SOQL and SOSL queries within custom controllers, extensions and triggers.
• Engaged in review and business analysis by Wave analytics.
• Updated, Inserted and Imported data into Salesforce.com using Apex data loader, import wizard.
• Created Custom App and Console App. Worked with Salesforce1 and App Exchange applications.
• Have integrated call center system into salesforce through JavaScript API.
• Developed analytics on data within and out of organization and created dashboards, reports by Wave Analytics.
• Knowledge on Salesforce CPQ for delivering accurate Sales quotes.
• Responsible for setting up Salesforce knowledge, live agent in service cloud.
• Worked on customer community pages to display necessary objects accordingly for the customers.
• Worked with Automating Case Management (phone, chat, email) and configuring Salesforce Console by implementing Service Cloud.
• Worked with rollup summary fields, lookup relationship, junction objects, master detail relationships, formula fields and other field dependencies.
• Developed workflows and approval process for approving new accounts and business processes.
• Conducted unit testing for every code and wrote the test methods.
• Performed the daily Scrum calls with the Business users and updated them with the project updates.
• Migrated the code from Personal Sandbox to Dev by using GitHub, Jenkins and migrated code from Dev to QA using Force.com IDE and ANT.

Environment: Salesforce.com CRM Application Platform, Apex Language, SOQL, SOSL, Process builder, Workflows, Approval Process, Community Cloud, Lead Management, Jenkins, Wave analytics, GitHub, Eclipse, Scrum, Agile.

Salesforce Developer/Admin

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match functional needs.
• Worked in three different production instances within the organization, involved in various configuration and setup activities and in production support.
• Worked in Financial Service cloud and customer portal using Salesforce CRM.
• Worked in the Financial Service Cloud to provide personalized services and increased productivity.
• Designed, and deployed Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit application needs.
• Designed and Developed user interfaces using HTML, CSS, JavaScript, JQuery and AJAX.
• Performed ETL into Oracle Data Warehouse using Informatica Mappings including transformations Aggregator, Joiner, Lookup (Connected & unconnected), Filter, Update Strategy, Stored Procedure, Router, Expression, SQL and Sorter.
• Exposure to various latest features of salesforce like Permission Sets to give user-specific permissions, content management, documents and libraries.
• Designed and implemented the solution by customizing various sales process standard objects like Leads, Contacts, Accounts, Opportunities, Cases and solutions of SalesForce.com (SFDC).
• Created workflows and tested mappings and workflows in development, test and production environment.
• Worked in Single sign-on, SAML settings to enable the user to login to various applications simultaneously.
• In charge of the deployment and complete setup in 3 production instances, used Eclipse and change set for deploying.
• Customized several Formula Fields, Validation Rules, Tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation rules and formula fields to the custom objects.

Environment: Saleforce.com platform, Financial Service Cloud, Apex Language, Visualforce (PagesComponent & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, ReportsCustom Objects, Custom Tabs, Email Services, Cast Iron, Security Controls, Eclipse IDE Plug-in, Windows XP.