SUMMARY

• 10+ years of versatile experience in IT industry, in that 5+ years of experience as a Scrum Master and 4 years of experience as a Quality Analyst in building Software Products in Financial, HealthCare domains. I have demonstrated success in facilitating for Agile teams to maximize the business value. I have strong leadership skills with the ability to develop high performing teams and long - term sustainable partnerships across organizations to bring in excellence.
• Experience in developing software application by practicing agile frameworks (SAFe, Scrum, Kanban).
• Facilitated teams on scrum ceremonies like Sprint Planning, Daily standups, Sprint Review and Retrospective meetings.
• Facilitated teams on product backlog grooming, prioritizing backlogs and estimating stories by using agile estimation techniques.
• Worked closely with Product Owners on product backlog grooming and helped the Scrum Team understand the need for clear and concise Product Backlog items.
• Helped the Product Owner to arrange the Product Backlog to maximize business value
• Ensured that goals, scope, and product domain are understood by everyone on the Scrum Team.
• Helped Scrum teams to create work break down structure (user stories) and corresponding activities (tasks).
• Helped teams to determine capacity (velocity) from historical data.
• Facilitated in removing impediments to the Development Team’s progress
• Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis.
• Monitored the project and sprint progress by using various reports in JIRA
• Ensured that all teams are practicing core agile principles.
• Facilitated scrum of scrum meetings.

TECHNICAL SKILLS

• JIRA
• sharepoint
• confluence
• ORACLE
• INFORMATICA 9.6
• MS vISUAL STUDIO.net
• SQL Server

PROFESSIONAL EXPERIENCE

Confidential, NC

Scrum Master

Responsibilities:

• Coached and facilitated backlog grooming, Iteration/Sprint planning, Metrics and Story distribution.
• Worked closely with Product Owners on product backlog grooming and helped the Scrum Team understand the need for clear and concise Product Backlog items.
• Coached teams on product backlog grooming, prioritizing backlogs and estimating stories by using agile estimation techniques.
• Helped the Product Owner to arrange Product Backlog to maximize business value
• Helped Scrum teams to create work break down structure (user stories) and corresponding activities (tasks).
• Coached and facilitated teams on scrum ceremonies like Sprint Planning, Daily standups, Sprint Review and Retrospective meetings.
• Deep knowledge of ITSM processes, technology, organizational structures, roles & responsibilities.
• Verifiable experience managing a full lifecycle ServiceNow or ITSM implementation within the past 4 years
• Helped teams to determine velocity from historical data.
• Facilitated in removing impediments to the Development Team’s progress
• Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis.
• Coached the Development Team in self-organization and cross-functionality
• Resolved team level and organizational level impediments which the team is facing

Client: UST Global Inc, Norfolk, VA 10/2018 - 03/2020

Role: Scrum Master

UST Global is an implementation partner for Blue Cross Blue Shield Association. BCBSA Federal Employee Program is the top choice of U.S. federal employees, retirees and their families.

Responsibilities:

• Facilitated team in backlog grooming, prioritization and estimating stories using Agile estimation techniques.
• Facilitated teams in collaboration, accountability, adaptability, prioritization, self-managing and team accountability
• Facilitated in presenting and tracking program metrics (planned vs delivered metrics of Epics, Features, Stories, Change requests and QA defects).
• Facilitated scrum ceremonies like Sprint Planning, Daily stand ups, Sprint Review/Demo and Retrospective meetings
• Responsible for leading and managing ITSM projects from both IT and business perspective
• Lead and manage complex projects and its delivery through the initiation, planning, execution, control and closing phases for ServiceNow and IT Service Management (ITSM)
• Helped scrum teams to be in state of flow (clear goals, concentration on a limited field of attention, direct and immediate feedback)
• Worked closely with Product Owners to organize backlog items into appropriate releases or priority groups
• Resolved team level and organizational level impediments which the team is facing
• Create a safe environment for retrospective meetings to teams to discuss risks, ideas and innovation

Confidential, MD

Scrum Master

Responsibilities:

• Facilitate the team and confirm the product backlog is a manageable size
• Present the velocity to be used for the respective releases and confirm the team capacity
• Facilitate the team in estimating the stories using Agile estimation techniques (planning poker)
• Responsible for leading and managing ITSM projects from both IT and business perspective
• Resolve team level and organizational level impediments which the team is facing
• Facilitate the sprint review meeting
• Convert stakeholder’s feedback to new product backlog items and record new wish list items
• Facilitate the sprint retrospective meeting in psychological safety environment
• Use a variety of techniques (Silent writing, timeliness, satisfaction histograms) to facilitate sprint retrospective
• In retrospective, used start-stop-continue (start/stop/continue doing) approach to get opinion from each team member.

Confidential, NC

Senior Quality Analyst

Responsibilities:

• Participated in the full lifecycle of ETL software development - analysis, design, implementation, documentation, and testing
• Supported production personnel in verification of non-conforming material, tag and quarantine suspect material, and communicate quality issues to quality supervisor.
• Developed test strategy for functional testing
• Implemented end to end test automation
• Experience processing test results, compiling/analyzing statistical data, reporting defects/errors
• Experience in monitoring efforts to resolve product issues and tracking progress
• Experience in drafting quality assurance standards, policies and procedures
• Implemented and monitored automation test scripts to assess non-functional requirements for the product
• Proactively looked for opportunities to optimize data loading structures and develop innovative approaches to improve the onboarding and integrity of the data

Confidential, Franklin, TN

Quality Analyst

Responsibilities:

• Wrote and published test plans defining the processes, objectives, and strategies for the test team.
• Designed and maintained test procedures, test cases and test suites according to product specifications and functionality.
• Promoted improvements to software system requirements and functional specifications.
• Delivered status of the project to the client through daily and weekly reports
• Prepared Test metrics and Test Summary reports
• Worked closely with BA's and Developer in Agile Environment
• Tracked defects and prioritized using QC, analyzed the variation between expected and actual results.
• Supported UAT Phase by creating UAT test cases and Test Data setup

Confidential

Quality Analyst

Responsibilities:

• Wrote and published test plans defining the processes, objectives, and strategies for the test team.
• Designed and maintained test procedures, test cases and test suites according to product specifications and functionality.
• Promoted improvements to software system requirements and functional specifications.
• Delivered status of the project to the client through daily and weekly reports
• Prepared Test metrics and Test Summary reports
• Worked closely with BA's and Developer in Agile Environment
• Tracked defects and prioritized using QC, analyzed the variation between expected and actual results.
• Supported UAT Phase by creating UAT test cases and Test Data setup