SUMMARY

• Salesforce Certified Professional with 9+ years of IT experience including 5+ years of experience in Salesforce.com and Force.com working extensively on configuration, customization, integration, communities, and lightning migration from classic, lightning component development using lightning design system. 4 Years of experience in Java/J2EE Technologies.
• Extensive Knowledge in building Custom Applications dat includes Administration, Configuration and Implementation and Support experience with Salesforce.com platform.
• Worked Salesforce.com Customization, Creation and maintenance of Record types, Page Layouts, Objects, Tabs and Fields.
• Customized existing Visual force to align with Salesforce new Lightning UI experience.
• Created multiple Lightning Components, added CSS and Design Parameters dat makes teh Lightning component look and feel better.
• Used Salesforce Lightning Design System (SLDS) for developing Lightning Components, Actions, Event and Server - Side Controller.
• Creating Lightning Components and used Salesforce SLDS to convert existing Visual force pages to lightning components.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages
• Expert level skills in writing Apex Classes, Apex Triggers, Batch Process Wrapper Classes and Visual Force pages.
• Knowledge in working with various deployment tools like Change sets, ANT, Jenkins, Tortoise Git, Tortoise SVN, Eclipse IDE and managing repositories efficiently.
• Experience in working with Service Now and handled help desk tickets without reaching service level agreements.
• Involved in creating teh Tabs, Links and Visual Force pages to configure teh application in Salesforce, Managing and Executing queries in SOSL/SOQL.
• Worked on designing SOAP/REST APIs integration architecture to provide teh programming interface to interact with Force.com and External systems.
• Worked with Apex Data Loader tool to migrate and update teh data from External data base.
• Worked with APTTUS CPQ on Product Configuration, Pricing Configuration with some advanced functionality of SFDC.
• Worked on Salesforce CPQ (Steelbrick) pricing using list, cost/markup, percent total, block, price rules, and calculator plugins, system and user discounts and filter rule.
• Good knowledge in automating business with Lead and Case Assignment rules based on different criteria.
• Experience withSalesforce.com Reports, Dashboards, Workflows.
• Experience in Force.com platform, Sales Cloud, Eclipse Force.com IDE, Custom App development & maintenance, Roles & Profiles, Security and Sharing, Approval process.
• Extensive experience working on custom objects, custom fields, pick list, and role-based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, Report extractions to various formats Snapshots, Dashboards, and Email generation according to application requirements.
• Extensive experience of capturing and analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships
• Experienced in Business Requirements definitions and Analysis, translating teh complex business needs into clear and concise Business Requirements Documents (BRD) and Functional Requirements Documents.
• Possess Comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, and Case Management and worked on Sales cloud, Service cloud, marketing cloud.
• Experience in implementing Enterprise applications using Java/J2EE, JSP, Servlets, JDBC, Web Services, JavaScript, HTML and XML.
• Acted as a liaison between experts and teh client to ensure standards were met, while tracking all project requirements and maintaining appropriate documentation.
• Gathering information from various sources and evaluate them according to teh client's needs.
• Excellent inter-personal skills, accustomed to working in both small and large team environments.
• Ability to work in a fast-paced environment with changing priorities.
• Created team specific agile process flow in JIRA to move tasks from one activity to another.
• Experience in using JIRA for issue tracking issues.
• Strong knowledge and working experience with software Development Life Cycle Methodologies Agile, Scrum.

TECHNICAL SKILLS

Salesforce: CRMApex Language - (Classes, Trigger, Batch, Schedule), SOQL & SOSL Language, Visualforce Pages, Components, Sales, Service, Ant based Force.com Migration Tool, Workflow rules, Approval Process, Profiles, Permission Sets, Role Hierarchy, Validation Rules, Custom objects, Relationships, Page Layouts, Search Layouts, Record Types, Reports, Dashboards, lightning, lightning Components, lightning design systems, Web Services (Rest, Soap), Jitter bitForce.com Tools Developer Console, Force.com IDE, Force.com Explorer, Workbench, Data Loader, Eclipse.

Web Technologies: JavaScript, jQuery, XML, XSL, HTML, XHTML, CSS, AJAX.

Databases: Oracle 10g/9i, SQL Server 2008/05/2000 , MYSQL, DB2.

Versioning: Git, SVN, Bit bucket

Programming Languages: C/C++, Java, J2EE, JDBC, JSP/Servlets, Struts, PL/SQL, Apex.

Web/Application Servers: Apache, Tomcat 5.0, JBoss, WebLogic, IBM Web Sphere, IIS.

Operating Systems: Windows 8/7/XP/2000/NT, Red Hat Linux 7.x/9.0, UNIX.

PROFESSIONAL EXPERIENCE

Confidential, Oakland, CA

Salesforce Lightning Developer

Responsibilities:

• Created Custom Objects and fields for transactional and contractual information.
• Performed teh role of Salesforce.com Developer and Administrator in teh organization.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and Custom Objects.
• Triggered interface events by user interactions, which includes a Lightning Component framework and is also involved in building Lightning Components using teh aura framework.
• Developed component using Lightning Aura Framework.
• Designed and customized visual force pages using controller extensions, custom controllers, and standard controllers.
• Experience in Force.com Apex Classes, Apex triggers Integration, Visual force, and Force.com API. Development using custom lightning web components (Aura and LWC).
• Implemented Salesforce Lightning web components (LWC) for a small set of users within teh organization, developed Lightning components and server-side controllers to meet teh business requirements.
• Migrating existing Aura Components and Visual force page to lightning web components (LWC) to improve application performance by following web standards, shadow DOM, custom elements, templates, ECMA Script, events.
• Experience in building Lightning applications and using Lightning Design System, Lightning Implementation(s) Salesforce communities, chatter, and shield experience.
• Developing Lightning web components with validation.
• Migrated consistently to Lightning from Classic for teh sales reps to find Just-In-Time information about customers and prospects.
• Worked on designing SOAP/REST APIs integration architecture to provide teh programming interface to interact with Force.com and External systems.
• Used Lightning process builder for visualizing and creating automated business processes
• Created flows with teh calling apex class.
• Reviewing teh test cases provided by teh QA team and providing feedback.
• Worked on Agile and Scrum Methodology for Salesforce custom app implementation

Environment: Salesforce.com, Salesforce Lightning, Apex Language, Visual Force, Workflow & Approvals, Reports, Lightning Web Components, Aura, Custom Objects, WSDL, Custom Tabs, Email Services, HTML5, CSS3, Controllers, Data Loader, JavaScript, SOAP, REST API, Eclipse IDE.

Confidential, Novato, CA

Salesforce Lightning Developer

Responsibilities:

• Responsible for requirements gathering from business users and prepare technical requirement specification document Implemented Agile Methodologies in developing SDLC.
• Experienced in setting up Environment by enabling My Domain, Decompose teh App in Components and build teh Lightning App.
• Formatting and migrating user data into LE, Implemented Salesforce Lightning Components for small set of users within teh organization.
• Developed Lightning apps using lightning Components and made them compatible with salesforce1 mobile app.
• Involved in estimation and analysis for migration from classic to lightning.
• Designed and developed apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in teh application.
• Experience working across various SFDC implementations dat are covering Sales cloud, Service Cloud.
• Implemented CSS for Visual Force pages and experience working with Partner portal system and Add methods dat can be called from Visual Force pages to Controller Extensions.
• Created Custom Visual Force components and attributes to override teh look and feel of standard Visual Force components.
• Implemented Visual Force pages with public-facing websites by using Force.com Sites.
• Created Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows and Approval Process.
• Using Data Loader and Import Wizard for Data Export, Updates and Backup for teh organization.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Working with Administration activities like Users, Profiles, Permission Set Role, OWD settings and Sharing Rules.
• Worked with Approval processes dat use Email Approvals and parallel Approval steps.
• Created Dashboards and Dashboard Components and implemented multiple levels and scheduled Dashboard refresh.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on teh parent.
• Implemented Email-to-Case, Web-to-Case for automation of teh case creation.
• Configured Chatter for teh Users in teh Organization for collaboration.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Worked on writing Apex Triggers Apex Classes, Batch Apex and Scheduled Apex.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Design, develop and implement solutions for teh Apttus CPQ system deployed on teh Salesforce platform.
• Developed Quote documents using X-Author for word, also developed customized login screen for community user and functionality to redirect user from Salesforce to Apttus CPQ Quote creation using APTTUS API's, Apex, Visual force and Triggers.
• Implemented Single Sign-On with SAML on force.com.
• Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Migrating Metadata from one sandbox to another sandbox using Force.com IDE tool.
• Performed Unit, Integration, Regression and User Acceptance Testing.
• Provided product engineering and implementation support services with custom development and production support.
• Implemented Classes, Interfaces and Keywords.

Environment: Salesforce.com Platform, Sales cloud, Service cloud, Apex language, Apex Custom Controllers, Visual force pages, Data Loader, HTML, Workflows, Approvals, Reports, Custom-Objects, Security Controls, SOQL, SOSL, Apttus CPQ (Configure Price Quote), Integration, Force.com Platform (Sandbox and production), Force.com IDE Agile, Scrum.

Confidential, Pittsburgh, PA

Salesforce Developer

Responsibilities:

• Customized Company Profile, Security Controls and Communication Templates of teh organization as per teh organization requirements.
• Developed Case Assignment Rules, Escalation Rule, Auto Response Rules, Email to Case, Web to Case.
• Created Workflow Rules, Workflow actions and time dependent actions.
• Configured Validation Rules based on business requirement.
• Implemented pick lists, dependent pick lists, lookup, and master detail relationships.
• Modified Apex Class, Apex Test Methods, Triggers ad Visualforce Pages.
• Configured approval process.
• Created modernEnterprise Lightning AppscombiningLightning Design System, Lightning App BuilderandLightning Component features.
• Upgradedsome Apps fromSalesforce Classic to Lightning Experienceto develop rich user interface and better interaction of pages.
• Worked onSalesforce1 Platformto build Mobile App by enablingLightning Componentsfor use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrievedsome data and its functionality fromThird-Party API’sanddisplayedwithin teh lightning component.
• Created multipleLightning Components, addedCSSandDesign Parametersdat makes teh Lightning component look and feel better.
• LeveragedAPEX Controllerto make a call forexternal requeststo retrieve data from various API’s and displayed them on to teh component.
• EnabledAura Framework, by addingAura AttributesandAura Handlers for Eventsto focus on Logic and Interactions in Lightning Applications.
• Minimized code inJavaScript Controllersby adding reusable functions inHelperComponent.
• Updated theAPEX ControllerandHelper functionsregularly making theComponent Context Awareas per business requirement.
• Experienced usingForce.com IDEfor creating, modifying, testing, and deploying Force.com Applications.
• UsedSOQLandSOSLstatements within Governor Limits fordata manipulationneeds of teh application using platform database objects.
• Maintenance of installedManaged PackagesinLightningusing Apex. Experienced in usingData Migrationtool calledData Loader.
• Collaborated with business users and product managers in teh development of new business requirements and enhancement requests by accurately capturing all stakeholder positions and translating them into system specifications.
• Implemented Salesforce Development Cycle coveringSales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Worked extensively on Salesforce.com standard objects likeAccounts (Person and Business), Contacts, Opportunities, and Cases.
• Experience in complex handling APTTUS - Configure, Quote and Contract management application.
• Implemented and maintained Salesforce Service Cloud and Sales Cloud. Built custom solutions with Apex and Visual Force, which support most critical processes and workflows at Hilton.
• Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions
• Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements.
• Implemented SalesforceDevelopment Cycle covering extensively in Sales Cloud, Service Cloud and Call Center.
• Developed various Custom Reports and deployed them for different business user levels.
• Analyzing and customizing applications according to Client Requirements.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Service Cloud, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Web Services, WSDL, Sandbox, Oracle, Window.

Confidential

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized teh apps to match teh functional needs of teh organization.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Data migration to Salesforce using Data Loader.
• Queried Salesforce database using SOQL SOSL queries using work bench.
• Involved in analysis of functional and technical requirements created teh custom objects, formula fields, lookup, and master-detail relationships.
• Involved in Setting up Sales Cloud Queues, web-to-lead setup, lead conversion mappings, assignment rules, auto response rules etc.)
• Created Workflow Rules, Validation Rules, Record Types, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates.
• Created various Reports summary, matrix, tabular and dashboards to assist managers to better utilize Salesforce as a sales tool.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured teh permissions based on teh organizational hierarchy and created public groups.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to teh case team members.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Configured multiple Outlook settings for various users and perform field mapping and matching criteria and other advanced settings based on teh requirements.
• Worked on making minor enhancements to SFDC application required by business users from time to time.
• Worked with developers to modify Visualforce Pages, Apex Classes, Apex Test Methods and Triggers.
• Involved in SFDC application support for business users.
• Advised teh sales and support team on efficient utilizing of Salesforce.
• Analysed different business reports and guided teh team on deployment and customization of those reports in Salesforce.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, MySQL, Reports, Workflow & Approvals, Web Services, Sandbox.

Confidential

Java Developer

Responsibilities:

• Struts framework is used for building teh Front-End.
• Utilized teh various enter Design patterns to develop teh Business modules based on teh required functionality.
• Developed view and controller components.
• Interacted with business analysts and other end users to resolve user requirements issues.
• Developed user interface (view component of MVC architecture) with JSP, Struts Custom Tag libraries, HTML5 and JavaScript.
• Extensively used jQuery in web-based applications
• Developed teh controller component with Servlets and action classes.
• Business Components are developed (model components) using Enterprise Java Beans (EJB).
• Experience in using Ext JS for teh presentation tier and developer teh screens of teh application.
• Developed Session Façade with Stateless Session bean to provide a uniform coarse-grained service access layer to clients.
• JavaScript is used for client-side validation and to control some dynamic data.
• Extensively worked with Oracle Application servers, Apache Tomcat, JBoss 4.2.3.
• Used MAVEN scripts to fetch, build, and deploy application to development environment.
• Wrote SQL queries and PL/SQL procedures for JDBC.
• Prepared teh REST and SOAP based service calls depending on teh data passing to teh web service.
• Clear Case is used for version control.
• Used MQ series to create, send, receive and read messages.
• Used software development methodologies such as waterfall.
• Used Eclipse as Integrated Development Environment (IDE).
• Prepared technical and Java API documentation.

Environment: JBoss 4.2.3, JDK 1.5, JDBC, JNDI, Ajax, EJB, JSP, jQuery, Servlets, Apache Tomcat, Maven, Struts 1.2, HTML5, XML, Java Script, CSS, UNIX/Linux, ExtJS, Oracle 9i, Toad, Clear Case, MQ Series, Eclipse.