SUMMARY

• Around 7 years of experience in IT industry wif hands on Salesforce experience involving in both administration and development.
• Strong noledge of sales, service, marketing and support automation.
• Hands - on experience in implementing Custom Objects, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Assignment Rules, Approvals.
• Experience in implementing Security and Sharing rules at Object, Field and Record levels for different users in Organization.
• Good noledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements.
• Good experience in data migration from ACT, Excel, MS outlook and Legacy Systems using various data migration tools.
• Proficient in developing triggers, Apex classes, App Exchange Package, Visual force Pages & Custom Application, Sandbox data loading and Web services API for implementing web services in teh application for access to data from different users.
• Experience in wide range of languages and technologies such as Apex, Visual force, Java, HTML, CSS, DOM, and JavaScript.
• Experience working on Workbench and Developer Console for executing SOQL queries, line by line Code Coverage from test classes and to execute batch class or any piece of apex code from Anonymous Window.
• Hands on experience in integrating salesforce and CPQ application to automate fulfilment process.
• Excellent skills in creating Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to teh functional requirements.
• Worked on Salesforce.com Web Services APIs- Force.com SOAP and REST based Web Services APIs, Metadata API and Bulk API.
• Excellent working skills on extracting data from SQL database using Workbench.
• Expertise in creating Profiles, Roles, Users, Tasks and actions, Dashboards, Reports, and Validation Rules Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.
• Hands-on experience wif Workbench (online cloud tool).
• Experience wif Service Cloud and Sales Cloud Functionalities.
• Good experience working on Email to Case, Web to Case, Live Agent.
• Experience working on Claim Vantage which manages teh Insurance Policy, Annuity and Claims Data.
• Excellent work ethics, quick learner, self-motivated, and team oriented. Continually provided value added services to teh clients through thoughtful experience and excellent communication skills.

TECHNICAL SKILLS

Salesforce Technologies: Standard objects, Workflow & Approvals, Apex Classes/Controllers, Apex Triggers, DML operations, SOSL, SOQL, Validation Rules, Process Automation, Visualforce Pages, Data Loader, Reports Dashboards, Force.com IDE

Languages: C#, SQL, Java Script, HTML, CSS

Custom Integration Tools and Management: Custom Objects, Settings, Labels and Tabs, Security Controls, Field updates, Jitter bit, AppExchange Package & Custom Application and Sandbox Data Loading, MS Visio, JIRA, Tableau, Info gram

Data Migration Tools: Apex Data Loader, Data Import Wizard, Force.com Excel Connector and Force.com migration tools

Build Tools: ANT, MAVEN

Databases: SQL Server 2008/2012, MySQL

Operating Systems: Windows 98/NT/XP/Vista/7/8/10, Linux, MacOS

PROFESSIONAL EXPERIENCE

Confidential, Texas

Salesforce Administrator/Developer

Responsibilities:

• Created many server-side controllers and Lightning Components to meet business requirements.
• Developed various relationships for components using LWC to ensure teh components are well communicated.
• Used APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on teh component.
• Participated in project discovery phase wif important inputs of Salesforce development noledge and its restrictions.
• Tested apps by adding multiple components to Lightning Application theirby deployed Applications from Sandbox to Production.
• Developed various Custom Objects, Tabs, Components, validation rules.
• Implementation of Apex Class, Apex Triggers for automation of business process on Account, Opportunity, Contact and Custom Objects.
• Deployed and developed and workflows and approval processes for custom objects for different request types as per requirement.
• Custom lightning web components include developing components, controller, halper and design.
• Implementation, development and update focusing on Service cloud and Sales cloud.
• Implemented CSS and Designed Parameters that makes teh Lightning component look and feel better.
• Worked on Integrating SAP and Salesforce systems using SOAP and REST API's.
• Used SOSL and SOQL statements wifin Governor Limits for data manipulation needs of application using platform database objects.
• Build Lightening controllers wif teh AURA framework.
• Used JIRA to document tickets, Confluence to handle all documents, Data Dog for monitoring Salesforce performance, G-Suite and Slack for communication.
• Developed Live Chat custom objects for enhancing teh opportunity for agents to chat wif customers wif two factor authorization.
• Unit testing of LWC was also done using Jest by us during development and during developer testing.
• Worked on Implementing Salesforce CPQ for Price to Quote, which halped to ease process and improve accuracy.
• Automated renewals and Subscriptions using Salesforce CPQ by several automated requirements and processes.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Used refined global search in Lightning by developing Controllers and Apex class.
• Involved in daily stand-up meetings, participate actively in team retrospective meetings wif valuable feedback on teh completed sprint.

Environment: Lightning Web components, Salesforce service cloud platform, Salesforce CPQ, Apex Classes, Agile, JIRA, Data Loader, Workflow & Approvals, Flows, Process Builder, Custom Reports, Dashboards, Controllers, triggers

Confidential, Maine

Salesforce Administrator

Responsibilities:

• Worked on Salesforce Lightning Components to build customized components and replacing teh existing ones.
• Also embed Lightning Components in Visual force page by using new Lightning Out feature through event-driven programming.
• Worked on Visual Force Pages, Custom Controllers, Apex Coding, Extension, Batch Apex and Apex Web Services.
• Implementation of Scheduled Classes and batch classes as part of Business Requirement.
• Developed various Apex Classes, Controller classes, Triggers and methods for functional needs in application compatible wif Lightning.
• Integrated Salesforce.com wif external systems like DocuSign and assign these permission sets automatically whenever a new user is created or updated or deleted based on their profiles using REST API and SOAP API.
• Implemented Lightning components as right panel and left panels for service cloud console apps.
• Developed and designed custom UI using CSS, HTML, Visualforce components and used jQuery, Java Script for front-end validation.
• Created Objects, Page Layouts, Relationships, Record Types, Validation Rules, Workflows and Approval Process.
• Performed Unit, Regression, Integration and User Acceptance Testing.
• Working on Administration activities like Users, Profiles, Permission Sets, Public Groups, Queues, OWD settings, Sharing Rules and Users &Security Settings based on Role hierarchies.
• Migrated Metadata from one sandbox to another sandbox using Force.com IDE tool.
• Created Reports and Dashboards according to teh business user's requirement.
• Worked wif SOSL, SOQL queries wifin Governor Limits to store and download teh data from Salesforce.com platform database.
• Enabled Aura Framework, by adding Aura Handlers and Aura Attributes for Events to get focus on Interactions and Logic in Lightning Applications.
• Used Data Loader and Import Wizard for Data Export, Backup and Updates for teh organization.

Environment: Salesforce CRM, Force.com, Salesforce1, Salesforce Lightning, Apex classes, Apex Triggers, Apex Schedule classes, Batch class, SOSL, SOQL, Web Services, SOAP, REST, XML, JSON, Custom Tabs, Workflows, Page Layouts, Validation Rules, Reports, Dashboards, Eclipse, Data Loader, HTML, JavaScript, XML, Force.com Ant Migration tool, JIRA, Bit Bucket, Sublime Text, IntelliJ

Confidential

Salesforce Administrator

Responsibilities:

• Performed teh roles of Salesforce.com Administrator and Developer in organization.
• Created various Custom Objects, Tabs, Visualforce Pages and Controllers.
• Configured, Administered, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, Validation Rule, upgrade installation.
• Deployed and created Several Reports using salesforce.com platform.
• Developed APEX Classes, APEX Triggers and Controller Classes for various functional needs in teh application.
• Developed and deployed workflows and approval processes for opportunities, products and assets management.
• Involved in Salesforce.com application setup activities and customized teh apps to match teh functional needs of organization.
• Created various Reports (matrix reports, summary reports, pie charts, dashboards, and graphics) and Report Folders to assist managers to utilize Salesforce as a sales tool and configured various Reports for different user profiles based on teh organization’s requirement.
• Assigned workflows for Lead conversion, merging duplicates, transfers and managing web-to-lead to track responses to online campaigns.
• Developed VF components in mobile apps. Created and used Email templates in Visualforce and HTML.
• Involved in Data mapping specifications to create and execute detailed system test plans. Teh data mapping let us no what data will be extracted from an internal data warehouse, transformed, and sent to an external entity.
• Conducted Administrative duties which included working wif system administrators, c-level executives and end users to gather their business requirements, tan develop customized solutions to meet their requirements.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Apex Triggers, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Web Services, Java Script, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Windows XP

Confidential

Salesforce Administrator

Responsibilities:

• Worked as an Administrator as required
• Designed, implemented, and deployed teh Custom objects, Custom tabs, Page layouts, Components to suit to needs of teh application.
• Provided design by gathering requirements, analysed, estimation and coordinated for application enhancements.
• Enabled notifications and getting certificates for SSL web services, creating user groups, and read only groups on Informatica cloud.
• Customized Security Controls, Company Profile and Communication Templates of teh organization as per teh organization requirements.
• Provided support to enhance teh applications based on business process changes and implement continuous service improvements.
• Developed and customizing salesforce.com application based on teh user needs.
• Created workflows for automated lead routing, alerts, lead escalation, and action items.
• Developed customizable dashboards as required to track productivity of sales team and business centres.
• Provided support as an engineer for internal users and guided them application usage.

Environment: Salesforce.com platform, Salesforce CRM platform, Visual Force, Apex, Data Loader, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Workflow &Approvals

Confidential

IT Consultant - Intern

Responsibilities:

• Involved in requirement gathering, analysing teh information, documenting teh functional and non-functional requirements.
• Creating a custom object called Global History object which mimics teh standard history table.
• Creating a batch Apex class which copies teh bulk records from history tables of each detail object inserts them into teh Global History object.
• Helped to automate some business processes by creating workflows (email notification/fields/updates/tasks)
• Created teh Dashboards, Reporting Tabs and Pages based on teh available data.
• Worked on Creating Visualforce Pages on Force.com IDE Platform and Eclipse.
• Developed Apex Classes and triggers to provide functionality to teh visual pages.
• Created different Formula Fields for teh various standard and custom objects.
• Performed teh testing operations on teh VisualForce Pages, Custom Objects and Reports.
• Responsible for creating test class to provide maximum coverage to teh triggers and other Controller Classes.
• Created many Approval Process needed in teh different stages of teh application.
• Provided on-going support to identify, troubleshoot and quickly relay production issues to team.
• ImplementedSalesforce.com web services client using Salesforce web services API.
• Strong functional & analytical skills in understanding teh Business Processes & CRM objectives and recommending teh "right-fit" solution.
• Extensively uploaded data using Data Loader.
• Used SOQL and SOSL for data manipulation needs of teh application using platform database objects.
• Performed object cleanup and data migration to and from Salesforce.com.

Environment: Saleforce.com platform, Salesforce Unlimited Edition Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Sales cloud, Service cloud, Custom Tabs, Email Services, Security Controls, Apex language, Java Script, Visual Force (Pages, Component & Controllers), Sandbox data loading, Eclipse IDE Plug-in and Windows 7.