SUMMARY

• Overall 8+ years of solid experience in teh salesforce.com CRM platform as an Administrator and Developer.
• Experience wif Salesforce Customization, Security Access, Workflow Approvals, Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration.
• Experience in Administration, Configuration, Implementation, Lightning (Aura, LWC) wif Salesforce platform.
• Extensive experience in Object Oriented Analysis, Designing and Programming skills.
• Proficient in all teh phases of Software Development Life Cycle (SDLC), Agile and Scrum Methodologies.
• Experience in Sales Cloud Service Cloud Service Max web service Force.com Community Portal Chatter Knowledge One and App - exchange on Salesforce.
• Strong experience in integration, development and customizations of Salesforce.com application using Force, Apex classes, apex triggers, Sharing rules, Page layouts and migration tools.
• Good knowledge in using declarative features like Validation rules, Assignment rules, Auto - response rules to satisfy complex business process automations and worked wif test automation.
• Proficiency in data migration and integration using data loader and hands on experience in using ETL tools for handling large data volumes.
• Competent in SFDC Administrative tasks like creating Profiles Roles Users Email Services Approvals Workflows Dashboards Tasks and Events.
• Experience in requirements gathering, documentation skills, which includes transforming business requirements into user requirement specification, Functional Requirement Specifications Document and Use Case Narratives.
• Implemented Pick lists, Dependent pick lists, Junction objects, Master detail relationships, Lookups, Validation and formula fields of teh custom objects.
• Created Pages which can Callout using an API, by either GET or POST methods and deserializing teh JSON.
• Extensive experience in lead case management web-to-lead Web-to case Email-to-case.
• Experience on different orgs of Salesforce from Sandbox to Production, we had Functional and E2E Sandbox’s where Functionality will be tested by QE team, and bugs will be assigned to teh respective developers.
• Through knowledge in developing Salesforce CRM App Exchange applications, Service Cloud and Sales Cloud functionalities.
• Good experience in working on Eclipse IDE wif Force.com Plug-in for writing business logic in Apex programming language.
• Hands on experience in administrative tasks like creating Users and assigning Roles, Profiles, Permission sets and used Organization-Wide-Defaults in Security Controls to assign sharing rules for various kinds of Standard and Custom Objects.
• Expertise in using Permission sets, Object Level Security, Record Level Security and Field Level Security.
• Followed CI/CD process for deployments using Force.com Migration Tool and Snapshot.
• Experience in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Good knowledge in salesforce lightning features like Activities, Opportunity board, Customizable dashboard.
• Worked on Lightning Web components (LWC), Converted buttons to LWC.
• Experience in SFDC Integration (Bi-Directional data transfer) using Web Service and Apex Programming
• (SOAP and REST).
• Configured Sandbox environments for successful production, QA testing and deployment of teh applications, migration applications from Sandbox to Production using Force.com IDE and Salesforce.com change sets. Written queries using SOQL and SOSL in apex classes and triggers.
• Architecture and created multiple lightning components and LWC to enhance teh existing functionalities.
• Technical knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect, MVC and Aura Framework. Used Tabular, summary and matrix reports, to create standard reports and custom reports.
• Strong Database RDBMS development experience in writing queries functions stored procedures triggers and views in Oracle SQL PL/SQL and MS Access.
• Experience in working wif Salesforce developer toolkit (Apex, Visualforce, Force.com IDE, SOQL and Web services / Metadata API) and integrating third party systems.
• Created queues, public groups, email templates, custom, reusable Lightning Components and Applications. Designed and modified Approval process and created Approval steps which uses email alerts and field updates. Implemented escalation rules and automatic case generation.
• Excellent Client management skills presentation skills operational metrics time management analytical great communication and interpersonal skills.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visual Force (Pages, Component& Controllers), Standard objects, Workflow & Approvals, Apex Data Loader, App Exchange, Web Services, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL Aura Framework

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Mulesoft Force.com Platform (Sandbox and Production),Grafana, Force.com Migration Tool, Jenkins

Programming Languages: Java, Apex, C, C++, Aura, Visualforce

Web Technologies: HTML, CSS, AJAX, XML, JavaScript

Databases: MS SQL Server, DB2, PL/SQL

Methodologies: Agile, Scrum, Water Fall, SDLC

Other Tools: Toad, Informatica, AWS, Eclipse, SQL Enterprise Manager,Tableau, SQL Query Analyzer, AQT, MS Visio, Power Designer, Putty and Edit Plus

Operating Systems: Windows NT / 2000 / XP Pro / Vista Windows Server / 2008 Linux.

PROFESSIONAL EXPERIENCE

Sr Salesforce Developer

Responsibilities:

• Designed, developed and deployed Apex classes, Controllers, Extensions and Apex triggers in Visual force and Force.com for various functional needs of teh application.
• Implemented web-based case management automation - Web-to-Case and Email-to-Case (on Case Object) to track and solve customer's issues.
• Worked on configuring standard Salesforce Chatter and also customizing it by including custom logics on chatter objects using triggers and Classes and VF Pages.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Primary responsibilities included custom application development and integration in Sales cloud and Service Cloud.
• Worked on Communities, developed a customer portal using Lightning framework.
• Designed, implemented and deployed teh Service Cloud wif various custom built Page layouts Custom tabs Custom Apps to suit to teh needs of teh application also created various Profiles to enable teh Service Cloud specific to them.
• Implemented performance testing using Apache JMeter and created Dashboard using Grafana to view teh results
• Migrated Database into cloud by using AWS Service and SF Canvas.
• Experience wif Tableau reporting/data visualization tool and integration between Alteryx and Tableau wif Sparkler Tableau integration.
• Worked on different applications using salesforce platform which are developed based on Visualforce pages and Aura.
• Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Created various Profiles, roles, and Page layouts and configured teh permission based on teh Organization hierarchy requirements.
• Created new Apex Triggers, Apex Classes, Batch Classes, Schedule Classes and Email Services.
• Designed and developed various Visualforce Pages Apex Classes Controller Classes Extensions and Apex Triggers for functional needs in teh various applications.
• Proficient in MuleSoft any point API platform on designing and implementing mule API.
• Working in different environments like Source Tree version control, salesforce org is linked to Maven’s mate and code has been written in Sublime which is easy to refresh metadata where most of teh time developers will be working on same components.
• Worked on Service cloud to provide support to teh client and Sales Cloud to manage and maintain teh organization’s sales territories using Enterprise Territory management.
• Created a Case Management System using Lightning Components, Controllers, Helper Methods, CSS, Bootstrap and JavaScript.
• Created various Record Types Support Processes Assignment Rules Public Groups Queues Custom Settings Sites Time-Based Workflows etc.
• Written code for Client side and Server side for teh functionality of Lightning UI Page.
• Worked on Leads, Accounts, Cases, Contacts Standard objects, search layouts, page layouts, Migration tool, App Customization, custom links and related links.
• Developed and configured various Reports and Report Folders for different user profiles based on teh need in teh organization.
• Used complex SOQL Queries in teh Codes and also in teh tools like Data Loader to Extract Insert or Update vast data millions of records from/into custom objects Standard objects.
• Worked on Security models and permission sets are implemented in teh Apex classes for Talent Profile where most of teh profiles cannot able to view others.
• Implemented Salesforce Automation (SFA) for Campaign Management, Lead Management, Opportunity Management.
• Architecture and created multiple lightning components and LWC to enhance teh existing functionalities.
• Used HTTP Callout using JSON to fetch records/data from other system and display them on teh fly in teh Visualforce Page each time teh page opens.
• Built teh application in a secure way by using SSO Logins through Vanity URL which helps Employees to get to land on their own profile page and a user account will be created for their first-time login automatically which was handled by teh code.
• Created workflow rules to create email alerts, update fields, send outbound API messages to external partners.
• Implemented field level security, page layouts to restrict teh visibility and accessibility of fields for different profiles.
• Created Process Builders and apex classes were used inside which helps to create a profile in teh application who got recently promoted to a director or above level.
• Implemented Approval processes to provide additional control over teh content and teh process used to approve them. Designed HTML Email templates for Auto-response to customers, created approval page layouts and tested using Sandbox.
• Worked wif Lightning App Builder to build custom interfaces and lightning component actions to provide a secure way of building client-side custom functionality.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Managed field tracking and following records through Salesforce Chatter and enabled notifications and publisher actions.

Environment: Salesforce.com, Customer Portal, Apex, Visualforce, Lightning, Heroku, Jitterbit, CSS Style sheets, Security settings, Sandbox data loading, Apex Data Loader,BooMI, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, SOAP API, Windows 7.

Sr Salesforce Developer

Responsibilities:

• Created custom objects and fields for contractual and transactional information.
• Designed, and deployed Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages as per requirements.
• Implemented web-based case management, automatic - Web to case (on Case Object) to track and solve customer’s issues. Developed estimates for teh project and implemented Salesforce.com customizations and drove User Acceptance Testing (UAT).
• Created various Reports (summary reports, matrix reports, dashboards, pie charts and graphics) and folders to assist managers to properly utilize Salesforce as a sales tool and configured test scenarios in Sandbox environment to implement QA testing.
• Combined view and interactive dashboards in Tableau desktop where proficient in using Detail Concept.
• Used Data Loader for insert update and bulk import or export of data from Salesforce.com Objects. Used it to read extract and load data from comma separated values CSV files.
• Worked on Configuration like creation Objects, Page Layouts, Record Types, Validation Rules, Workflows and Approval Process.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-level Security and configured their sharing settings.
• Implemented case management automation on Case Object to track and solve customer’s issue and also Implemented Web-to-Case entry and manual case entry for entering customer s cases.
• Worked on migrating Metadata from one Sandbox to another sandbox by using Change Sets and Force.com IDE tool.
• Developed custom Visual Force pages to automate Approval processes dat used Email approvals and parallel Approval steps. Generated custom dashboards and reports to analyze clients and claims.
• Designed and implemented teh solution by customizing various sales process standard objects like Leads, Contacts, Accounts, Opportunities, Cases and solutions.
• Created Visual force pages dat could be rendered as PDF s build dashboard components and define email templates.
• Created workflows in development, test and production environment.
• Responsible for Salesforce.com system Integration wif external applications and systems using Apex Web services and Apex Callouts wif both REST API and SOAP API.
• Developed Custom business logic using Apex (Classes, Triggers, Components, JavaScript's, CSS3, and HTML5), Visualforce Pages and Controller Classes for various functional needs.
• Created Visualforce pages to identify a region to be updated to enforce partial page refreshes and display teh status of Ajax requests to display values depending on whether it is in progress or completed.
• Created Email templates and Mail Merge templates and was involved in doing teh mail merge for different standard and custom objects.
• Worked on various Salesforce.com standard objects like Case Management, accounts, Contacts, Content, Reports and Workplaces. Provide Tier-2 support level tasks and resolved issues for end users.
• Created various reports (summary reports, matrix reports, pie charts, dashboards) and report folders to assist managers to better utilize Salesforce as a sales tool and configured various reports and for different user profiles based on teh need in teh organization.
• Migrated meta data among various salesforce environments and other tools such as Data expert, etc. using Change sets.
• Worked wif Dynamic Apex to access Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component and Controllers), Apex Triggers, Custom objects, Web services, Data loader, Security Controls, Wave analytics.

Salesforce Developer

Responsibilities:

• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs of teh application using teh Eclipse IDE.
• Implemented teh project based on Sales Cloud, Service Cloud, Communities, chatter and teh Force.com platforms.
• Developed Visual Force Pages, Visual Force Custom Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controllers to provide functionality to teh Visualforce pages.
• Maintained consistency between territory management application and SFDC accounts and leads ensuring all sales people are assigned teh correct accounts and leads.
• Worked on SFDC Administrative tasks such as creating Page Layouts, Record types, permission sets etc.
• Customized Accounts, Contacts, Leads, Campaigns, Cases, Validation Rules, Workflow rules, Triggers, Apex classes to achieve business functionality.
• Smooth capability to Split & Merge Households, data aggregator, Salesforce Financial Services turns teh things easily manageable for consultantsdecisions.
• Planned and conducted requirements elicitation meetings wif teh business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
• Configured Custom objects Custom tabs and deployed Workflows Approval processes Validation rules and sharing rules to meet teh requirements of teh application.
• Created profiles and implemented Object and field level security to hide critical information on teh profile users.
• Created workflow rules and defined related tasks, time triggered tasks, email alert, filed updates to implement business logic.
• Employed Data Loader to import data from Oracle to Salesforce database and completed teh configurations in Oracle application to Salesforce platform.
• Worked in setting up Marketing Campaigns, Campaign Hierarchies, Lead Queries, and Assignment rules.
• Developed User Interface using teh CSS, HTML tags, Visual Force Components and used JavaScript for front-end validation. Experience in working wif Collections like List, Set and Map.
• Implemented relationship fields for proper data loading and maintaining teh quality of teh data.
• Worked in view account hierarchy and account Look up functionality for restricting teh duplicates.
• Developed Apex classes, Triggers to implement teh business logic as per teh requirements.
• Worked on Dupe Blocker Application to restrict teh duplicates.
• Deployed Apex using Force.com IDE Force.com Migration tool and Web Services API.

Environment: Saleforce.com platform, Apex Language, Data Loader, SOQL, SOSL, Visual Force (Pages, Components, Controllers & Extensions), Apex Triggers, Security Controls, Eclipse IDE Plug-in.

Salesforce Admin

Responsibilities:

• Created various custom objects and custom fields.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Developed Apex classes, test classes, controller classes and Apex triggers for various functional needs of teh application. Worked on SOQL and SOSL queries.
• Implementing chatter and enabling and organizing private groups. Applying enhancements to teh chatter collaboration.
• Configured Salesforce automation SFA for campaign management opportunity management account and contact management data quality management.
• Good experience in development and maintenance of sales & service clouds.
• Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using eclipse.
• Created page layouts search layouts to organize fields custom links related lists and other components on a record detail and edit pages.
• Meetings wif teh client representatives, gathering requirements, designing teh system and getting it developed using UI Developers and Salesforce developers, UAT, Deployment, Data Migration and full roll-out to all teh customers.
• Worked wif teh user group for requirement gathering throughout teh planning and implementation.
• Implemented teh requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, and Reports and developed teh Custom objects, Custom tabs, Components and user Dashboards.
• Used Sales force Automation Process SAP Created workflow rules and defined related tasks time triggered tasks email alerts field updates to implement business logic. sed Salesforce.com developer toolkit including Apex Classes Controllers and Triggers Visual force Force.com IDE Migration Tool Web Services API.
• Created workflow rules and defined related actions, time triggered tasks, email alert, field updates to implement business logic. Created Reports and dashboards.

Environment: Force.com / Salesforce, Salesforce APIs (SOAP), SOQL, RUBY, Visual Force, APEX, HTML and CSS.