SUMMARY

• Around 7 years of IT experience in Application Design & Development including experience in the Salesforce platform using sales and Service Cloud features.
• Possess a comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Experience working with Force.com IDE in the design and development of Custom applications for Complex Business Processes in both Sales and Financial Service Cloud Modules.
• Experience in implementation & Integration experience on Salesforce.com using Apex verification of values frontend and backend systems.
• Experience in maintaining Informatica workflows for loading and transforming the data.
• Performing web service testing using SOAP UI and validating XML files in ALTOVA XML SPY
• Experience in Veeva CRM configurations.
• Strong experience with salesforce workflow tools like Salesforce process builder and workflow.
• Experience on Lightning pages with lightning style sheets.
• Experience in salesforce communities for solving issues and for peer interaction.
• Good Domain Knowledge in CRM.
• Experience in working with cloud - based platforms like Wave Analytics for connecting data from multiple sources.(Classes, Controllers & Triggers), Batch Apex, Apex Web Services, and Visualforce Pages.
• Extensive experience in working with Standard Objects, Custom objects, Page layouts, Workflow Alerts and Actions, Approval Processes, Validation Rules, Custom Tabs, custom reports, Lightening usage, AngularJS, and report extractions to various formats.
• Good experience with Record Types, Relationships, Data Types, Formula Fields, Validations, Queues, Email­ Templates
• Administered CPQ requirements for clients on Steel brick and hands-on experience on Salesforce Lightning.
• Experienced in Customer Portals setup & AppExchange package deployment, Force. composites development, and Salesforce chatter customizations.
• Good experience in serializing Apex objects into JSON format.
• Good experience of site.com along with creating the publisher and contributor users.
• Extensive experience in Integration of Data from Traditional Applications to Salesforce using REST/SOAP API, IBM WebSphere Cast Iron and Informatica on Demand, Ab Initio.
• Experience in Salesforce Securities - Roles, Profiles, Permission Sets, Sharing Rules, User Management, Sound Knowledge on SOQL and SOSL for Querying and Searching Data for the Force.com platform.
• Integrated Apex with External services by making callouts that used SOAP and REST API
• Good experience in identity management which includes Single Sign on using SAML along with OpenID Connect, and OAuth.
• Good experience in exploring all the details and data layers in GIS mapping.
• Hands-on experience with UNIX shell scripting for file processing, and CRON job setup for periodic batches.
• Experience in building and integrating third-party computer-telephony integration (CTI) systems with Salesforce Call Center.
• Experience on Salesforce sales cloud, Apttus CPQ tool, and Force.com platform to build an Opportunity and Quote/Proposal management module.
• Working experience with Lightning Component Framework, using the Lightning component in Visualforce and adding the lightning component to salesforce1. Proficient in configuring and customizing the salesforce1 App.
• Good experience in Integrating Salesforce.com with other internal/external applications using SOAP and REST-based web services
• Experience in writing complex SQL scripts using TOAD, SQL Developer, and MS SQL

TECHNICAL SKILLS

SALESFORCE TECHNOLOGIES: Standard objects, Workflow & Approvals, Apex Language, Apex Classes/Controllers, Apex Triggers, VisualForce Pages using CSS Layout according to the organization profile, Data Loader, Offline Edition, Integration, migration, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls, Steel Bricks CPQ

SALESFORCE TOOLS: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Force.com Platform (Sandbox and Production), Force.com Migration Tool.

THIRD PARTY APPS: Cloud Data Wizard, Dupe Blocker, DupeCatcher, Conga Composer, Popup Alerts, Outlook and Office 365 Connector Plugin, Survey Force, Mass Lead Convertor, Mass Update, Mass Delete, Google Maps Integrator, Field Trip, DocuSign, BIZTALK

PROGRAMMING LANGUAGES: Java, Apex, C, C++, SQL, PL/SQL, UNIX Shell Scripting

WEB TECHNOLOGIES: HTML, CSS, AJAX, XML, JavaScript, PL/SQL Web Toolkit

OPERATING SYSTEMS: MS Windows, Linux

DATABASES: MS SQL Server, DB2, Oracle 12c/11g/10g/9i, MS SQL 7.0, SQL server 2008/2012

METHODOLOGIES: Agile, Scrum, SDLC, RUP, Waterfall

VERSION CONTROL: Perforce, CVS, SVN, GIT

OTHER TOOLS: Toad, INFORMATICA, Eclipse, Tableau, SQL Enterprise Manager, SQL Query Analyzer, QAT, ER-Win, MS Visio, Power Designer, Putty and Edit Plus, ACTIVEBATCH, Toad, SQL Developer, SQL Navigator, OBIEE BI Tools and Reporting, Tuxedo, Quantum GIS

PROFESSIONAL EXPERIENCE

Senior Salesforce Developer

Confidential - New Jersey

Responsibilities:

• Participated in various brainstorming sessions to address key issues and drafted new processes to automate critical business processes as per client guidelines
• Developed an entity-relationship data model for various functional, migration, and integration requirements on the SFDC platform
• Utilized cloud integration tools such as Mule Soft, Web Methods-CloudStreams, INFORMATICA Cloud manage
• Documented proposed changes and potential system implications related to ongoing Salesforce releases
• Worked on Interfaces, Data Objects, Screen Flows, and Conversions according to business processes
• Implement business requirements in Veeva CRM utilizing configuration.
• Worked on the lightning app for Apttus CPQ approvals and salesforce standard approvals so that quote approvers can approve quotes directly
• Worked on Salesforce Communities and created Visual Force pages for Communities.
• Worked on a financial service cloud for deeper client relationship management.
• Managed the end-to-end process for the development, approval, and distribution of promotional materials, including direct publication to Veeva CRM channels, using Vault PromoMats
• Thorough understanding of Workflows, Validations, Formulas and Approval Processes
• Developed Apex Classes, Apex Triggers, Custom Controllers, and Controller Extensions
• Extensively worked with Batch Jobs, Apex Triggers, ApexTest classes and VF pages
• Deployed changes from Sandbox to Production org using Change Sets.
• Worked on QGIS, and Map Maker to create a variety of map figures to support comprehensive plans
• Integrated SFDC with Oracle ERP for order management system using Informatica.
• Sound knowledge of ETL operations (data import/export operations) using various SFDC-supported tools including JITTERBIT, Dataloader.io, etc.
• Experienced with Steel Brick CPQ for billing, invoicing, and subscription. And take control of the sales process from Quote to Cash
• Worked on Assets, Quotes, and Contracts to automate the Opportunity creation process
• Built multiple complexes and joined Reports and Dashboards for various business teams across the organization starting from Agents to the Executive Management Board to track the relevant Daily, Weekly, Monthly, Quarterly, and Yearly metrics
• Successfully maintained and administered support of Salesforce Veeva applications including user setup, profiles and roles, fields, record types, page layouts
• Experience working with Customer Portal and Partner portal.
• Involved in Integration using REST and JASON.
• Conducted various Report and Dashboard building sessions to business end users for that to get a better understanding of the Reports and Dashboards I built and to also enable them to design their own reports if needed
• Worked on lighting for creating custom pages for lookup screens on Salesforce and implemented Lightning components.
• Preparation of functional design documents and responsible for delivery of releases.
• Involved in Unit Testing and Test Coverage for Apex classes.
• Creating Workflow Rules, Tasks, Email Alerts, and Components to suit the needs of the application.
• Customized different page layouts and assigned them to different profile users using page layout assignment.
• Developing Custom Controllers and Standard Controllers in VisualForce.
• Developed SOQL/ SOSL queries to import object records based on the query and modify data appropriately.

Sr. Salesforce Developer

Confidential, New York NY

Responsibilities:

• Worked closely with cross-functional teams in order to design and configure the Salesforce platform to address their pressing business issues
• Leveraged Salesforce’s declarative framework (Formulas, Workflows, Process Builder) and custom development through Apex, Triggers, and Visualforce to customize the Force platform as per client needs
• Implemented a Salesforce CRM solution using Sales Cloud to enable Sales automation in the organization
• Supported users in view creation and customization of reports
• Used HTTP Callout using JSON to fetch records/data from other systems and display them in the Visualforce Page each time the page opens.
• Worked on the integration of salesforce with Steel Brick to generate quotes, invoicing, and discounting along with CRM data.
• Used Batch Apex to automatically reassign thousands of Account records in cases where the associated regional sales manager contact changes.
• Developed Apex Triggers to automatically create Contact records for each and every location associated with an Account.
• Integrated Apex with External services by making callouts that used SOAP and REST API
• Implemented Veeva CRM sales application to manage and improve sales performance.
• Performed administrative functions in the Veeva CRM including activities such as maintaining user accounts, hierarchies, roles, data management, sales territory management, Territory Realignment, loading data, reports, resolving end-user technical issues, monitoring system performance, and utilization
• Worked on Partner Community to connect with resellers and partners to increase sales.
• Worked extensively in customization of Financial Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel, and interaction log
• Worked with cloud-based platforms like Wave Analytics for connecting data from multiple sources
• Worked on integration with Salesforce and Apttus CPQ, This involves integration challenges with Salesforce org.
• Developing a lightning App with Lightening Design System.
• Implemented CPQ solution using Apttus CPQ & Contract Management for various customers in industries.
• Serve as liaison between customers and team developers to overcome application issues and maintain established business relationships.

Salesforce Developer

Confidential, Dallas, Texas

Responsibilities:

• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Worked as Admin to identify, plan, and implement new salesforce.com features and functions (New screens, workflow, force.com objects, reports, apex code ) to meet business requirements.
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rules, and approval processes including Field updates and email alerts.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, and Reports, and created custom objects based on Business needs.
• Worked as a SalesForce Chatter APP with the organization and regularly participated in the scrum and sprint meetings and chatter community.
• Created New Reports, New Dashboards, worked on Data Loader by uploading millions of records and had experience in cleansing and Deduplication bulk loads.
• Implemented Wave Analytics, and created datasets, dashboards, and apps for Opportunities, Accounts, and Cases.
• Service Cloud enhancements - Portal entitlement wizard changes.
• Experience with Service Cloud including Service Console, Customer Portal, Case Feed, and Knowledge.
• Used SOSL query to search all objects including custom objects.
• Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from the business.
• Worked on Sales Cloud and Service Cloud with functionalities like Opportunity Management and Case Management.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules, and Auto Response Rules related to the Lead Management module in Sales Cloud.
• Integration of Sales cloud with external information systems using SOAP API web services.
• Configures customer and seller communities and developed custom visual force pages for communities.
• Integrating on-premise Mainframe Case, CPQ, and reporting systems with Salesforce REST APIs.
• Created modern Enterprise Lightning Apps combined with Lightning Design System (CSS and Design Parameters), Lightning App Builder, and Lightning Component features.

Salesforce Developer

Confidential, San Francisco, CA

Responsibilities:

• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Implemented the requirements on the Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
• Worked with Apex Classes, Apex Triggers, and Visual force pages
• Maintained user roles, security, profiles, and workflow rules wherever necessary
• Created Sharing rules, Assignment Rules, and Escalation Rules for Cases
• Developed various Custom Objects, Tabs, Components, and Visual Force
• Integration with Cast Iron.
• Develop and Deploy SFDC Integrations with SAP and other applications using .Net environment and Force API
• Data Migration from Legacy Front Range to Salesforce.
• Created custom Dashboards for the manager’s home page and gave accessibility to dashboards for authorized people
• Developed Custom Objects, Custom Reports, and a dashboard on regular basis for sales performance and lead generation statistics
• Created user Roles and Profiles, security controls, and shared settings.
• Developed Salesforce.com workflow rules and triggers using Apex for updating Users based on Location records.
• Created the workflows for automated lead routing, lead escalation, alerts, and custom coaching plans.

Java Developer

Confidential - Chandler, AZ

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce CRM implementation and documented the Business and Software Requirements.
• Developed Visualforce pages, and controllers for goal setting and performance evaluation.
• Developed Custom Apex pages and Apex classes and have also written various visual force email templates.
• Integrating the application with SOAP and Informatica Web services.
• Developed integration packages for loading campaigns, territorial leads, and opportunities into Salesforce .com from Clarify CRM.
• Working with Administration activities like Users, Profiles, Permission Set roles, OWD settings, and Sharing Rules. Designed and Developed Service Cloud and Integration.
• Work with end users and other client stakeholders to resolve production issues.
• Design, development, and code reviews of the salesforce feature on Salesforce- Sales Cloud.
• Designed and developed Apex Program, and Apex Triggers for various functional needs in the application. Designed various WebPages in VisualForce for functional needs within Salesforce.