SUMMARY

• Certified Salesforce Administrator/Developer with 9 years of experience in IT Industry.
• Around 9 years of IT experience working with Salesforce Platform with in - depth knowledge of Salesforce.com CRM, Force.com platform, consulting, project management and delivering projects covering requirement analysis, system design, development, testing, deployment, database and webserver administration and technical support.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• In-depth understanding of CRM business process like Campaign Management, Lead Management, Order Management, Account Management and Case Management.
• Implemented Security and Sharing Rules at Object, Field, and Record Level for different users at different levels.
• Hands on experience of using declarative features like Validation Rules, Field dependencies, Workflows, Dynamic Approval Process for satisfying complex business process automations.
• Designed, Configured, and Implemented the Marketing Cloud features: Social Media Marketing, Email Marketing, Customer Data platform, and Journey Builder.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships, lookup relationships.
• Experience working on data model and SOQL, SOSL, DML statements and methods, sObjects, asynchronous apex and Governor Limits.
• Expert experience designing & developing REST API’s & SOAP Web Services using Mule Enterprise Service Bus (ESB), and Anypoint Studio 3.8, 3.9, and 4.x.
• Worked with API Architecture, creating REST API’s using RAML, deploying using Cloud Hub, and extensive use of DataWeave for complex data transformations.
• Experience in building complex Mule Flows, Scopes, Error Handling strategies, Message Filters, Validation, Transformation, Message Enricher, and Flow Controls.
• Hands on experience working with Apex Triggers and Apex Classes, controllers and controller extensions, Components, Test Method and Application design and development on multitenant Force.com platform.
• Experience in developing Custom UI with AJAX functionality using Visual force pages, Visual force Tags, Attributes and Controllers.
• Experienced working with Marketing cloud and FSC.
• Experienced on Lightning, which includes the Lightning Component Framework and involved in building lightning component using the aura framework and experienced with Locker Service with Lightning Components.
• Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com, ANT migration tool Plug-in environments, SFDX.
• Experience in working with CD/CI DevOps various toolsGitHub,BitBuket, Jenkins.
• Experience with DevOps tools such as Azure DevOps and Git.
• Work within SalesForce.com and Apttus, Contract Lifecycle Management (CLM) to assist with configuration and advanced workflow processes.
• IntegratedSFDC with Marketo Toolto make Marketing process easy to access Leads and opportunities.
• Used Marketo for creating and customizing value propositions of the key items in order to maximize deployment value.
• Created and customized value propositions and a summary of the key items to in order to maximize deployment value using Marketo.
• Hands on experience of Salesforce Web Services API like REST, and SOAP.
• Experience with databases such as Oracle, MS SQL Server, MS Access, and MySQL.
• Experience in Data Migration, Synchronization, Data-Modeling, Data Extraction, Transformation, Data Loading, Scheduling, Monitoring, and Reporting using ETL tools like Apex Data Loader, Informatica Power center and Informatica.
• Data Migration experience using Salesforce Data LoaderCLI.
• Experience working with Deployment Tools like Force.com IDE, Change Sets, and ANT based Migration Tools and Salesforce.com Sandbox environments.

TECHNICAL SKILLS

Salesforce: Salesforce CRM, Lightning Application, Lightning Web Components (LWC), Apex Custom Controllers, Apex Classes, Apex Triggers, Visualforce Pages/Components, Apex Web Services, SOQL, SOSL, Workflow and Approvals, Reports and Dashboards.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Change Sets, Force.com Import Wizard, Force.com Excel Connector, Force.com Platform (Sandbox and Production)

Other CRM: Veeva, Service Max.

Integrating Tools: Apex Data Loader, Import Wizard, Data Export, Mass Delete

Languages: Apex, Java, C, C++, SQL, SOQL, SOSL.

Web Technologies: HTML, XML, CSS, Java Script, JSP WSDL, SOAP API, REST API

Databases: SQL, Sybase

PROFESSIONAL EXPERIENCE

Confidential, VA

Sr. Salesforce Developer

Responsibilities:

• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Managed Salesforce integration with existing systems and third-party providers.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• As, there were many configurators, build an apex program to load the CPQ configurators. Used the pricing rules to build the discounting logic and reduce the complexity of existing process.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
• Built solution on Salesforce.com platform, including development in Force.com, Visualforce, Lightning, Apex, Web Services and API's
• Deploy code and configuration changes across various SF environments usingJenkins.
• Implemented Salesforce Lightning Web Components (LWC) for 100+ users within the organization, developed Lightning components and server-side controllers to meet the business requirements.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Involved in the enhancement and development of different LWC components.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Developed Visual Force pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements.
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Created various Custom Objects, Tabs, validation rules, formula fields.
• Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Implemented custom Cascading Style Sheets (CSS) for Visual force pages.
• Strong Experience in Salesforce Lightning components design and designing compact layouts using Apex triggers, Page layouts, Visual force pages, workflows for Mobile platform.
• Experience in creating Lightning Components and used Lightning Design System to convert existing Visualforce pages to lightning components.
• Interacted with various Business users for requirements gathering.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Worked on the Service channel of work items that are received from organization—for example, cases, chats, or leads.
• Enhanced the existing portal functionality and moved to community cloud for more functionality including chatter, employee portal, customer portal, channel sales community, and customer support community.
• Implemented Community Cloud lightning components in working ability for conversion of visual force pages into lightning.
• Design of data security model for salesforce standard and custom objects
• Implementation of Compliance, Control and Control Tracking for compliances like PCI and SOC.
• Constant involvement in exploring apex change apps and using the apps wherever necessary. Used apps like Target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, DocuSign etc.
• Implemented Conga Products, Conga Composer, Conga Workflow, Conga Conductor to automate Quotation process, send product and other reports to internal and external people with desired type of file attached to the email.
• Used Conga app to generate invoice for the hardware products and used EchoSign app for the approval from the concerned teams.
• Configuring Salesforce for various business needs (e.g., profiles, permissions sets, sharing rules, user roles, data security, org refreshes etc.)
• Worked on Advanced Workflow approvals, order management, created agreement wizards, validation rules and contract templates.
• Worked on Service Cloud where I have used entire integration part with case management.
• Worked on Case Object Integration and Implementation part in Service Cloud.
• Worked on the design for the Business Rules Engine that would reside in SFDC for the Base Case and all programs specific to each client, with data for one client visible only to that client. SFDC Live Agent Implementation on Service Cloud.
• Used this private application to develop and deployed the work between employees
• Configured the External Routing for Omni-Channel and Integrated third-party routing with Omni-Channel to give the support team more routing options for the tasks.
• As the field values, required fields, and how objects are related, by displaying lookup and master-detail relationships.
• Developed different Email templates for implementation of dynamic email marketing program using AMP Script, HTML and CSS.
• Developed Data Model in Marketing Cloud for the Data Extensions using Synchronized Data Extensions, Shared Data Extensions, Salesforce Data Extensions and used filters and queries.
• Performed hands-on work doing admin as well as development work in marketing cloud.
• Reviewed Automations of Email Sends and Filter Activities in Marketing Cloud.
• Integrated Apttus CPQ and CLM applications and automating processes on Salesforce platform.
• Developed multiple LWC components.
• Experience developing Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
• Delivered B2B and C2C solutions using cloud craze and allowed automotive process.
• Collaborated with the business users to understand the Re-org process and identified its impact onEinstein analyticsdashboards.
• Involved in using Lightning, Process Builder and Workflows. Worked on customization of visual force to have Lightning Experience for desktop and mobile applications.
• Created relationships among objects using Lookup and Master-detail relationships.
• Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.
• Experience on code management tools and techniques includingGitHuband continuous integration.
• Used Web Services like SOAP, REST framework to exchange information on exchange rates.
• Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic and Interactions
• Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
• Performed data clean up and/or Data migration to/from salesforce.com.

Environment: Saleforce.com platform, Apex Language, Apttus CPQ, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Lightning web components (LWC), Lightning design system (LDS), Custom Objects, RESTful API, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, AZ

Sr. Salesforce Developer

Responsibilities:

• Involved in various activities of the project like Information Gathering, analyzing the Information.
• Working across various SFDC implementations on Sales Cloud.
• Designed and Deployed Custom Objects, Custom tabs, Validation Rules and Auto-Response Rules.
• Created several Workflows and Approval Processes needed in different stages of Application.
• Created Custom Reports to track the Cases, assets to be available to different levels in the organization based on their Profiles.
• Developed and configured various Reports and Report Folders for different user Profiles based on the need in the organization.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional
• Designed, Developed and Deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs of the application.
• Designed and Developed VisualForce pages based on Business Requirements.
• Gained basic knowledge on Lightning App Builder to develop apps visually, without code using Custom-Built Lightning Components.
• Developed component using Lightning Aura Framework which also included client - side Angular JS.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Experience with Lightning Components and explored Lightning web components (LWC).
• Using Apex Data Loader for Migrating Records to Sources and Loaded data into Call Centre application.
• Once the code is deployed in testing environment, need to run database queries in both DB2 and SQL server for Test data into SD and Salesforce.
• Worked on different Integration Issues and worked on developing Visualforce pages and Apex controller classes.
• Good experience in designing Front-end using Dynamic Visualforce pages, Components, HTML5, CSS 3, JavaScript, JQuery, Bootstrap, angular js, Media Queries.
• Wrote Apex Triggers to implement business logic which sends E-Mails to the customers.
• Used Salesforce Developer Console to execute Apex Codes and SOQL Queries to verify Salesforce data.
• Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing to prove that system conform to specifications of business and Quality Requirements.
• Involved in integration of Salesforce with REST and SOAP Web Services.
• Hands-on backend development of Java and Mulesoft based application with teammates.
• Agile Development Methodology was followed for the implementation.
• Actively engages improving software delivery throughDevOpsand other Agile practices.
• Used the sandbox for Testing and Migrated the code to the Deployment instance after the Testing.

Environment: Saleforce.com platform, Salesforce.com Data Loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls. Apex Language, Triggers, Visual Force (Pages, Component & Controllers), Einstein Analytics, Lightning Web Components (LWC), Sandbox Data loading, Windows XP.

Confidential, KS

Salesforce Admin/Developer

Responsibilities:

• Performed in-depth analysis of business practices and provided recommendations on ways to improve the processes.
• Experience working on SFDC implementations both on Sales Cloud and Service Cloud.
• Worked towards preparation of requirements management plan, business and functional requirement documents.
• Experience working on Case Management, captured cases from the company's website and customer emails.
• Created case sharing model and assigned cases to users according to the role hierarchy.
• Escalated cases according to the case priority
• Worked on Auto response rules if customers contacted beyond the business hours.
• Worked on Record Types, Validation Rules and Page Layouts.
• Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce worked on visibility and security settings around them as required by the business.
• Used Data Loader to read, extract, and load data from comma separated values (CSV) files or from a database connection.
• Involved in mapping the fields between the current reporting system and Salesforce using Data loader.
• Performed import and export operations to load customer data and other master data using Data loader.
• Conducted internal training sessions for business users on Salesforce technology functionalities, especially with respect to reports and dashboards.
• Analyzed different business reports and guided the team on deployment and customization of those reports in Salesforce.
• Worked on designing different custom dashboards for various user groups based on their business functionalities and needs.
• Created workflow rules and defined related Tasks, Time Triggered Tasks, E-Mail alerts, filed updates to implement business logic.
• Created Email Templates and was involved in doing the mail merge for different standard and custom objects.
• Strong Experience in developing Salesforce applications using Apex Classes, Batch Apex, Visual Force pages, Apex Triggers and Custom Buttons and Links.
• Experience on Implementation and Integration projects, Salesforce API, REST and SOAP API Integration.
• Generated WSDL and worked with REST, SOAP web services. Performed integration with several third-party tools like ANT, Marketo, and ServiceNow.
• Created data flow diagrams and process flow diagrams to facilitate better system understanding.

Environment: Saleforce.com platform, Record types, Reports, Dashboards, Email, Sharing Rules, MS Word, PowerPoint, Excel, Validation Rules, Messaging, Dashboards, Standard and Custom Objects.