SUMMARY

• 9+ years of experience which include 5+ years of experience in salesforce.com platform involved in various stages of SFDC life cycle including Define (BRD), Design, Development, Review, Support and Maintenance and SF applications based on Apex Language and leveraging Force.com Platform.
• Proficient in CRM business processes like Lead Management, Case management and support automation.
• 4 Experience in Java using Apex classes, Triggers, Visual Force, Batch Apex, Partner and Enterprise WSDL and Force.com IDE.
• Experience using Sales force Web services API like REST, BULK, and SOAP.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud and Call center.
• Experience on Salesforce Lightning UI using Aura Components and LWC
• Experience on Salesforce Lightning Communities and Audience settings
• Developed Apex Triggers, Apex Classes, Controllers & Extensions to support Visualforce pages, Test Classes for Unit testing as per the functional needs in the application.
• Continuous integration tools like Jenkins, Version Control Tools like GITHUB Enterprise, BitBucket and deployments using ANT and Change Sets.
• Experience on Worked in the full cycle of the project from the gathering of user requirements to development of the community.
• Extensive experience of using declarative features like validation rules, workflows, approval processes, Escalation Rules, sharing rules automation for satisfying complex business process automation.
• Experience in Apttus CPQ Configuration and involved in quoting and pricing, order management, product configuration.
• Created Custom objects for Quote and Quote lines and captured quote information for CPQ
• Hands - on Experience working across various SFDC implementations that are covering Sales cloud, and CPQ with Steel Brick.
• Worked with client side developers and business analysts in developing configuration models in the CPQ workflow.
• Experience with Apttus CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with CPQ.
• Experience on Salesforce CRM platform Worked on different environment of SFDC such as Sales Cloud, and Service Cloud.
• Thorough understanding of the Salesforce licensing structure and services offered by Salesforce.
• Deployments using Eclipse IDE to GIT and then Using jenkins we will deploy to Target environment.
• Merging Branches in version control tools like GitHub and Bit Bucket.
• Expeience on Gearset deployment tool
• Resolving merge conflicts while merging different branches.
• Good Hands on experience on Source Tree.
• Deploying code changes and others components from branches to continuous integration tools like Bamboo and Jenkins.
• Experience in Data Migration and integration using data loader, and building Reports, dashboards and tabs.
• Refreshing SandBoxes after deployment
• Expertise in developing web-based GUI using HTML, JavaScript, and CSS.
• Experience on Salesforce Lightning experience on creating reports
• Experience on Salesforce migration from Classic to Lightning.
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries and Governor Limits.
• Experienced in integrating SF with External Tools.
• Experienced in working with different software development methodologies like Agile and Scrum.

TECHNICAL SKILLS

Salesforce Technologies: SalesForce.com, Force.com, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Components, S-Control, Apex Web Services, Partner WSDL & Enterprise WSDL, Work Flow and Approvals, Dashboard, Analytic Snapshots.

Salesforce Tools: Force.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform (Sandbox and Production).

Tools: DataLoader, Salesforce-to-Salesforce, Apex- Explorer, Informatica, Apptus CPQ

Languages: Apex, C/C++, HTML, XML, CSS, AJAX.

Database: SQL Server 2008, Oracle, MySQL.

Web: HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP.

Tools: MS Office, Adobe Photoshop, MS Excel, Silverlight, Eclipse IDE.

Web Servers: IBM Websphere 4.x/5.x, Apache Web Server, Tomcat 6.x

PROFESSIONAL EXPERIENCE

Confidential, Urbana, MD

Salesforce Lightning Developer

Responsibilities:

• Created modern Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Web Component features.
• Developed Apex Classes, Controller Classes and Apex Triggers on Force.com for various functional needs in the application and experienced in creating lighting pages inside lighting Community Builder Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Web Components using the aura framework.
• Embedded Lightning Web Components in Visual Force Page by using new Lightning out feature by event-Driven Programming.
• Created Lightning page with some customizations based on the Web components used and created the Lightning app.
• Added Lightning Web Component to Lightning Pages and Record Pages. Have worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Worked on salesforce Lightning Web components for building customized components replacing the existing ones and also embed Lightning components in Visualforce page by using new lightning out feature by event-driven programming.
• Implemented Salesforce Lightning web components (LWC) for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements.
• Migrating existing Aura Components and Visual force page to lightning web components (LWC) to improve application performance by following web standards, shadow DOM, custom elements, templates, ECMA Script, events.
• Familiar with Salesforce CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Apttus CPQ.
• Worked on Salesforce CPQ (Apttus) pricing using list, cost/markup, percent total, block, price rules, and calculator plugins, system and user discounts and filter rule.
• Experience with APPTUS CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.
• Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.
• Experience in configuring price quote (CPQ) with Apttus.
• Used Salesforce Lightning inspector to debug the lightning components during the development process
• Added geographical redundancy to the computing needs in order to track the customer location using community cloud.
• Used Community cloud in order to perform computing types of application massive data simulations with data rich, real time visualization
• Used Field service lightning to complete field service tasks using core, Inventory management, preventive maintenance, pricing data model and SOAP API as per requirement.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Customized Contacts in Salesforce org to store relevant marketing data points.
• Generated discover reports and presented campaign engagement statistics to business owners to direct future strategies and initiatives

Environment: Salesforce.com Platform, Apex Language, Lightning, Data Loader, Apttus CPQ, HTML, Omni script, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, SOAP/REST API, Sandbox data loading, CTI, Eclipse IDE Plug-in, Windows XP.

Confidential, Dallas, TX

Salesforce Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Lightning, Force.com, and Web Services.
• Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.
• Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Designed and Developed Dashboard to monitor case activities based on geography.
• Integrated external financial systems for synching data in Salesforce.
• Involved on creating Lightning Pages inside Lightning community Builder.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Responsible for Data load operations using Force.com Apex Data Loader.
• Used Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Provide training and coaching in the use of CPQ CRM systems. Identify training and development gaps and create plans to address.
• Integrate of Application with Salesforce.com with using SOAP and REST web services API.
• Customized Salesforce.com fields, page layouts, record types, list views and queues.
• Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment, and CTI Interfaces.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Developed and Customizing salesforce.com application based on the user needs.
• Developed field & page layout customization for the standard objects like Account, contact, Leads.
• Involved in Working with Standard Salesforce features like Objects, Workflows, Record Types, Page layouts, Validation rules, Profiles, Roles, Reports, Dashboards, etc.
• Created new custom objects, assigned fields, custom tabs, components, custom reports.
• Designed different custom dashboards for various user groups based on their business functionalities and needs.
• Created a support portal usingSitesconcept inSalesforce.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Designed and developed Service cloud and integration.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Participated in the training sessions provided by the Salesforce team.

Environment: Salesforce.com, Apex Script, Apex Classes, Triggers, Controllers, Lightning, Web services API,Data Loader, Data Migration, Sales cloud, Service Cloud, SOSL, SOQL, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Page Layouts, HTML, Reports, Dashboards, JIRA, Windows.

Confidential - Omaha, NE

Salesforce Developer

Responsibilities:

• Worked with Business System Analyst to provided recommendation and designed the Best Solutions for implementing new business ideas.
• Provided development, implementation, and updating focusing on Sales cloud and Service cloud.
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, solutions.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Defined objects and Field Level Security for different profiles.
• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Integrated salesforce and CPQ application to automate fulfillment process.
• Implemented service cloud functionality like case management, field service management and CTI integration
• Working with CPQ deployment using change sets and GITHUB.
• Developed in Apttus CPQ, LDAP and Integration with Share point.
• Familiar with Apttus admin settings, Apttus custom settings and DocuSign settings.
• Implemented in CPQ Merge Service, Configuration and Pricing APIs (Apttus customization).
• Developed in configure price quote (CPQ) app such as Apttus.
• Involved in end to end testing and configuration enhancements for the CPQ and CLM functionalities.
• Created integration with APPTUS CPQ and CLM applications and automating processes on Salesforce platform.
• Involved in data cleanup and mapping in data migration project.
• Testing the CPQ integration with ERP.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Having experience on live support activities providing solutions to end users on Production environment
• Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.
• Created and configured Email templates which were used by PCS Central users for approval processes and other field updates.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App,
• Field-level Security, Permission Sets for client services and marketing.
• Customized Chatter objects and tabs to view progress and discussion on business process.
• Worked in different sandboxes for development and testing and involved in migrating the code to production instance in installments using Change Set.
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Worked with AppExchange Dup Catcher to filter and prevent duplicate records in the organization.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.
• Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Environment: Saleforce.com Service cloud, Apex Classes, Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Workflow & Approvals, Reports, Eclipse IDE, WSDL and GitHub.

Confidential, San Antonio, Texas

Salesforce Admin / Developer

Responsibilities:

• Performed roles of Salesforce Configuration and Administrator.
• Created relationships using Lookup and Master-detail among custom and standard objects and created junction objects to establish many-to-many relationships among objects.
• Created various Formula, Rollup Summary Fields, Record types, Page Layouts, Search Layouts, Related lists, List views, Custom tabs, apps, Custom Links, Custom Buttons and Actions on a record detail and edit pages.
• Managed all new user set-ups and deactivation, including following approval process and transferring ownership of accounts/contacts/opportunities for deactivated users.
• Regularly audits data to uncover data integrity issues and/or opportunities for process improvement.
• Performed mass data imports using the Apex data loader and import tools as requested by CRM Manager.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow Approvals.
• Created and maintained custom fields and modifying Picklist values and field dependencies.
• Developed custom objects, reports and configured analytic snapshots for sales performance and lead generation statistics.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Imported and updated campaign data.
• Create several reports for different user profiles
• Import and export data using Data Loader
• Import data from excel sheets in to Leads, Accounts and Contacts using Data Loader
• Use Data Loader and developer workbench for insert, update and bulk import or export of data. Used it to read, extract and load data from comma separated values CSV) file
• Modified Lead Assignment Rules.
• Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.

Environment: Salesforce.com Enterprise edition, Eclipse IDE, SOQL, SOSL, Custom Objects, Custom Tabs, Windows.

Confidential

Java Developer

Responsibilities:

• Application was developed using Agile SCRUM Methodology, that included iterative application development, weekly Sprints, SCRUM ceremonies, daily stand-up meetings, followed Version One for tracking processes and streamlining Agile planning and refinement.
• Developed the application using Angular, Node-JS, Express-JS, HTML5, Bootstrap, CSS3 and JavaScript.
• Designed UML diagrams like Use Case, Class and Activity diagrams based on the requirements.
• Extensively worked on UI front end layer using the HTML5, CSS3, JavaScript, jQuery, Angular2/4/7, NPM, JSON, AJAX, Bootstrap, SAAS, Web pack, Widgets.
• Developed the application using Spring MVC, Spring Web flow and added asynchronous features using AJAX.
• Coded Web Services with JAX-WS (SOAP) and JAX-RS (Restful). Used Apache Tomcat as application servers to handle the deployments of different applications.
• Applied the core principles of Object-Oriented Programming like Polymorphism, Inheritance, Abstraction and Encapsulation to develop efficient and stable code.
• Implemented Log4j tool to log the entire application.
• Used GIT as source control management giving a huge speed advantage on centralized systems that must communicate with a server.

Environment: Java 8, Spring, spring Boot, Spring MVC, Spring Web flow, Hibernate Angular, Node-JS, Express-JS, HTML5, Bootstrap, CSS3, JavaScript, Ajax, Oracle, Junit, GIT, Log4j, Jira, JAXB, JAX-WS, JAX-RS, Agile, Windows.