SUMMARY

• Qualified IT professional with 5 years of experience as Salesforce Developer and Administrator with domain experience including analysis, requirement gathering, design, developer, enhancements, testing, deployment and maintenance of standalone object - oriented enterprise applications.
• Experience in scope, design, testing, and deployment and follow up on a multitude of strategic projects within Salesforce.com.
• Proficient with Software Development Life cycle, Agile and Scrum Methodologies.
• Experience in Sales Cloud, salesforce Communities, Service Cloud implementations.
• Proficient in dealing with functionalities related to sales cloud, service cloud
• Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases.
• Hands on experience in advanced APEX/Visualforce development, including high volume data processing, managed packages and metadata API.
• Experience building new apps with Lightning App Builder and Lightning Components
• Built reusableUI/UX componentswithlightning component framework.
• Experience in creating Apex classes, Triggers, Apex Scheduler, Batch classes, Apex Web Service, Visual Force (Page, Component & Controllers).
• Hands on experience in working on Scheduled jobs and APEX Batch jobs and executed approval processes, e-mail services and workflows via customization.
• Extensive experience in using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for implementing complex business process automations.
• Experience in creating Custom Objects, outlined lookup and master-detail relationships and Junction objects to implement many-to-many relationships on objects and Roll-up Summary fields to aggregate data from child records on the parent.
• Hands-on experience in designing of custom objects/fields, page layouts, Workflow Alerts, custom Tabs, custom reports, report folders, report extractions to various formats, Dashboards, and Email generation according to application requirements.
• Hands on experience with Profiles, Permission sets, Organization Wide Defaults and Roles.
• Experience in working within the governor limits when integrating using SOAP and REST API’s for both inbound and outbound integration with Salesforce.
• Expertise in creating different email templates and inbound emails using Visualforce for the clients and customers
• Worked on Journey Builder, Email Studio, Advertising Studio / Marketing cloud.
• Experience in Data Migration using Import Wizard, Excel Connector, Workbench and other integration tools like Apex Data Loader
• Experience working in different environments like Production, Sandbox
• Created Unit Test Cases and reviewed the tester test scenarios based on the functionality.
• Expertise in querying Salesforce database using SOQL, SOSL to get the data
• Experience with source control toolsGit,Bit bucket, Gear set, Change sets for deployments
• Installed Salesforce AppExchange Apps and Deployed Customization from Sandbox to another environment by, Change Set, API and custom user interfaces using HTML and Apex tags
• Experience inObject-Oriented Programmingand Design Patterns underMVC(Model View Controller)Architecture
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.
• Versatile team player with excellent analytical, presentation and inter-personal skills.

TECHNICAL SKILLS

Sales force.com: Salesforce CRM, Apex Classes/Controllers, Apex Triggers, Visual Force Pages/Components, Lightning component Framework, Apex Web Services, Case Management, AJAX, Workflows, Flows, Approval processes, Dashboards, Reports, SOQL, SOSL, page layouts, custom Objects, fields, formulas, validation rules, Sand Box development and Testing

GUI/TOOLS: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Data Loader, Workbench

PROGRAMMING LANGUAGES: Java Script, Apex, C, C++

WEB TECHNOLOGIES: HTML, CSS, Web services, XML, Jquery

OPERATING SYSTEMS: Windows Vista, XP, 7and OS X (Mac)

Databases: MS Access, Oracle 8i/ 9i/ 10g/ 11g and MySQL

PROFESSIONAL EXPERIENCE

Confidential, New York

Sr. Salesforce Admin/Developer

Responsibilities:

• Performed the role of Salesforce.com Administrator and Developer in the organization.
• Successfully developed the program plan within the estimated time, effort and quality goals.
• Maintained Sandbox environment and deployed all the metadata using Eclipse and Perforce.
• Participated on translating and documentation of business requirements into functional requirements.
• Customized Company Profile, Security & Access Controls and Communication Templates as per the organization requirements.
• Created custom objects, users, custom profiles, page layouts, and record types to meet business guidelines.
• Building Complex and Reusable Components in Vlocity.
• Responsible for all the activities related to Data Loader, uploading data in CSV files into Salesforce.com and checking the correctness of the data
• Developed workflows, assignment rules, escalation rules, case teams, support settings, custom settings and other inbuilt functionality.
• Worked on Lightning web components (LWC) and Visualforce and Apex Classes & Triggers.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective Web-to-Lead, Web-to-Case and Email-to-Case communication with customers.
• Implemented Customer Portal for various business requirements.
• Worked on Eclipse IDE with force.com platform for writing business logic in Apex Programming language.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Developed cloud computing application using Force.com, Visualforce and Apex Languages.
• Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
• Created templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Well versed with migration of Vlocity components using Data Packs and manage connected Orgs.
• Implemented Salesforce.com web services client using Salesforce web services API, XML and partner WSDL.
• Exported data from the legacy system and imported into SFDC through Apex data loader.
• Uploading of fresh leads, contacts, accounts, tasks, opportunities, referrals, etc. through mass update via Informatica cloud.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Worked on Analytical Snapshots for weekly trend reports.
• Conducted Gap Analysis on Vlocity Insurance Cloud functionality to shore up any process gap between current and future state capabilities.
• Expertise in Vlocity application modules like Insurance, Communications.
• Demonstrated knowledge of XML, SQL, and HTTP/HTTPS and understood the different SaaS development processes and methodologies.
• Worked with custom Reports and report generation.
• Involved in resolving issues found during Unit Testing & User Acceptance Testing (UAT).

Environment: Salesforce CRM, Force.com platform, Apex Classes, Chatter, Visual Force Pages, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Controllers, Security Controls, Eclipse IDE, WSDL, Windows, Lightning Flows, Lightning Web Components(LWC), Vlocity.

Confidential

Sr. Salesforce Developer

Responsibilities:

• Interacted with various business user groups and performed detailed analysis of business and technical requirements and designed Solutions involving customization
• Involved in requirements gathering for Salesforce implementation and documented the Business and Software Requirements
• Experience in building reusable UI components and pages with Lightning component framework. Embedded Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Worked on Salesforce Lightning Components for building customized components
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.
• Designed and developed Application with Apex programming language at backend and Visual Force pages as user interface
• Developed different Visual Force Pages to suit the needs of the application using different Visual force components.
• Created Aura based Components, Attributes, Controllers which can be compatible to access through Lightning App builder
• Automated processes using Salesforce automation tools, such as Process Builder, Workflows, Formulas, Flows, Assignment Rules
• Designed various Approval processes, flows for automating business logic
• Designed, developed and deployed the Custom objects, fields, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Developed custom UI suing CSS, HTML, Visualforce components and used JQuery, JavaScript for front-end validation.
• Created formula fields, cross relationships between Objects and designed validation rules
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed various Custom Objects, Tabs, and Entity-Relationship data model, validation rules on the objects, tabs, Components and Custom links.
• Created profiles, roles and configured permissions according to organizational hierarchy requirement
• Worked on permission sets, public groups, sharing rules to restrict the access for users
• Created, configured various Reports and Report Folders to assist business users to better utilize Salesforce organization
• Developed SOQL and SOSL queries to get data from different related objects
• Involved in writing test classes and checking the code to ensure code coverage before pushing them into the production
• Involved in Developing, Testing and Deploying the application in UAT and QA environments.
• Used GEAR SET tool for deploying changes to higher environments
• Used QUIP documents to document and track the code changes, Bug fixes, enhancement requests etc.
• Used Sandbox for testing. created managed packages and migrated them between Sandboxes and Production environments for final implementation

Environment: Salesforce.com IDE, SOAP, SOQL and SOSL, Experience, Visual force, APEX Classes, APEX Triggers, Workflows, Reports and Dashboards, CSS, HTML, JSP, JQuery, Data loader, data Import wizard, Gear Set Migration Tool, Windows 10, Validation Rules & Formulas, Security Controls, Sandbox, Production.

Confidential

SALESFORCE Developer/Admin

Responsibilities:

• Developed Visual force pages using Lightning Design system.
• Used many Lightning components like Grid, Button group, Cards and Tiles.
• Also, worked on converted Pre-built VF pages to new Lightning using the lightning components.
• Created static and dynamic pages using Lightning components.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Interacted with different lines of business users for gathering requirements and prepared Technical Design Document for the business use cases.
• Created Data flow diagrams, flow charts using MS Visio and created project plan.
• Worked as Salesforce.com Analyst/Developer and Administrator in the organization.
• Involved in Salesforce point and click configuration activities like creating custom fields, formula, roll-up summary fields, dependent pick lists, page payouts.
• Developed Quote documents using X-Author for word, also developed customized login screen for community user and functionality to redirect user from Salesforce toAPTTUS CPQ Quote creation using APTTUS API's, apex, visual force and trigger.
• Customized Lightning component for Lookup, pick list, Record type, required field System Validation and other functionality, which are not supported by Salesforce in Lightning till date by creating custom components.
• Performed data migration activities using Data Loader to insert, update and export of data from Salesforce.com objects.
• Maintained sandbox environments and deployed components across different sandbox to production instances using Change Sets and Force.com migration tool, ANT, Git Hub.
• Used Jenkinscontinuous integration tool to do the deployments and to get feedback if the test fails.
• Used SOQL/SOSL with consideration to Governor Limits for manipulation needs of the application using platform database objects from Salesforce.com objects.
• Designed, and developed Apex Classes and Apex Triggers for functional needs in the application.
• Implemented best practices and coding standards in developing Apex Controllers (Custom, Extension) and Apex triggers.
• Supported around 1000 users in the implementation of the Service cloud and sales cloud.
• Worked with Sales & Marketing Cloud for supporting Consumer Sales
• Analyzed, designed and translated business to technical architectural implementation of software applications usingAriba skills.
• Developed rich UI visual force pages using HTML5, CSS, JavaScript and jQuery/Ajax.
• Written apex test classes for code coverage of all apex controllers, triggers and web services.
• Created and configured custom report types, custom Reports - Tabular, Summary, Matrix, and Joined using Salesforce Report Builder based on the business requirements from the business users.
• Assisted end users with administrative tasks - creating Users, changing permissions on Profiles, creating Permission Sets, Groups and creating Reports, Dashboards.

Environment: Salesforce.com Platform, Data Security, salesforce CPQ, data loader, developer console, Apex Classes, Apex Triggers, Visual force pages, Validation Rules, Reports and Dashboards, Workflow rules, Sand box, Production

Confidential

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements forSalesforce implementation and documented the Business and Software Requirements.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Migrated data from external sources and performed Insert, Delete, Export operations on millions of records. Designed and developed Service cloud and Integration.
• Force.com developertoolkit including Apex Classes, Apex Triggers & Visualforce Pages to develop custom Business Logic. ImplementedSalesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Page Layouts, Search Layouts to Organize Fields, Custom Links, Related Lists and other components on a Record Detail.
• Customized User Roles, Role Hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Created Templates, Approval Processes, Approval Page Layouts and defined Approval Actions on them to automate the processes. Created Workflow Rules and defined Related Tasks, Email Alerts and Field Updates.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data fromSalesforce.com platform database. Configured Chatter for the Users in the Organization for collaboration.
• Implemented Sales cloud and incorporated enhanced features as required to streamline Business Process.
• ImplementedSalesforceService cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support for its channel customers.
• Implemented Data Loader through the Command Line Interface to extract the data from database.
• Extensively involved in Data Migration from three legacy systems toSalesforce.
• Supported the Data Migration activities for migration the data from various business sources with the support ofSalesforce.com. Migrated data from ACT CRM toSalesforceCRM using Informatica on Demand.
• Involved in data mapping and migration of data from legacy systems toSalesforce.com Objects and fields.
• Conducted training sessions to the UAT users to use theSalesforceKnowledge application and developed a feedback custom report.
• Supported end users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Environment: Salesforce.com, Force.com, Apex Classes, Apex Triggers, Apex Controllers, Visualforce Pages, Eclipse, SOQL, SOSL, Service Cloud, Sales Cloud, Rest API, Soap API, Marketing Cloud, Chatter, Data Loader, Data Migration, Page layouts, Roles, Custom Objects, Pick lists, Email alerts, Oracle and Windows.