SUMMARY

• Around 7+ years of experience in information technology with experience in all the phases of SDLC (Analysis, Design, Development, Administration, Testing, Implementation and Support) in various software Applications using Salesforce (CRM) and Mainframe.
• Good Knowledge on Software Development Life Cycle (SDLC), Agile and Scrum Methodologies.
• Enforced data security depending on the Org/Hierarchy/Users using Profiles, Permission Sets, Permission set groups, muting permission sets, Roles, OWD - Sharing Rules, Apex Sharing, Field Level Security, Page Layouts and Record Types within the organization.
• Responsible for maintaining data security using various encryptions which includes shield platform encryption and gateway encryption providers like Symantec and Cipher Cloud. Responsible for migrating the application from gateway encrypted application to salesforce native shield platform encryption.
• Expertise in declarative automation like workflow rules, validation rules, approval processes, process builder flows, visual flows and assignment rules.
• Expertise in creating various custom email templates to trigger in both declarative as well as custom programming.
• Experience in Apttus CPQ configuration and integration and responsible creating TDDS, finalizing design & implementation on salesforce security model of access control and data visibility using uses roles, profiles, permissions, public groups, queues, OWD, sharing rules etc.
• Experience in working with Service Cloud, Sales Cloud, Marketing Cloud, Community Cloud.
• Experienced in Conga Mail Merge, Conga Composer and Conga Conductorand also increating Conga Template and QuickMergeLinks
• Created journeys and implemented marketing campaigns using marketing cloud tools like Journey builder, Email Studio and Automation Studio.
• Expertise in SFDC development using the APEX classes, Triggers, Batch processes, Queueable classes, Apex Controllers, SOQL/SOSL. Used various design patterns which include one trigger per object, decorator and strategy.
• Experience in connecting the Sales and Service clouds with marketing cloud connect.
• Used various best practices for better performance like avoiding SOQL, DML statements inside for loop and bulk code to handle multiple records at once throughout maintaining governing limits.
• Responsible in maintaining at least 85% of code coverage and used test data factory classes and static resources to create test data in respective test classes.
• Extensive experience in data migration using Apex Data Loader and data tools. Provided technical support for integration with Salesforce, Zendesk, in - house systems, and third-party systems
• Expertise in developing UI with visual force pages and lightning components using JavaScript, Lightning Components, Events and Aura Enabled Server-Side Controllers.
• Hands on experience in Lightning Web Components (LWC). Responsible for migration an application from classic to lightning platform and created a documentation and trained the users in the organization for the transition.
• Experience in writing web- services using REST AND SOAP API to integrate various applications which are at the enterprise level (Home-grown Applications and partner WSDL) and outside of the enterprise as well and maintained authentication using Certificate.
• Maintained salesforce versioning using GIT.
• Responsible for maintaining different environments dedicated to DEV, Full copy sandboxes for QA and UAT Testing.
• Worked in the Vlocity CPQ
• Good understanding of Salesforce CPQ (Steelbrick).
• Worked very closely with business on day-to-day basis provided various solutions and POC’s to meet the business requirements.
• Good Understanding of Health cloud, Community Cloud, Commerce Cloud, Field Service Lightning.
• Worked on various AppExchange products like Docusign, Revcult, ConvertRX pro and ASPIRAX.
• Expertise in Apttus - CPQ and CLM Managed Packages.
• Extensive experience in Insidesales.com (sales Acceleration Platform) to provide services for salespeople and close the deals.
• Extensive experience in designing of standard objects/fields, custom objects/fields, Picklist, Tabs Reports and Dashboards according-to the application requirements.
• Experience in working on lead conversion to Opportunity/Account/Contact, case management, web-to-lead, Web-to case, Email-to-case.
• Experience in various cloud architectures like Service cloud, Sales cloud, Customer/Partner Portal (Force.com Sites).
• Good knowledge in different WCS store Models (B2B, B2C, Supply Chain and Demand Chain) models.
• Extensive experience in Requirements Gathering, Business Requirement Documents (BRD), Functional Requirement Specifications/Documents (FRS/FRD).
• Configured Outlook integration with salesforce and Integrated Salesforce with Microsoft Outlook to synchronize contacts, events, and tasks.
• Hands on experience using salesforce1 mobile app.

TECHNICAL SKILLS

Salesforce Environment: Apex Classes/Controllers, Vlocity, Apex Triggers, SOQL, SOSL, Workflows, Validations & Approvals, Visualforce Pages/Components, FSL, Lightning Pages, Custom objects, SOAP, REST web services, Process Builder, Reports & Dashboards, Case Management Automation, Lightning Web Component, Heroku Connect

Salesforce Tools: Force.com Eclipse IDE Plug-in, Data Loader, Import Wizard, Workbench, Force.com Excel Connector, Developer Console, S-docs, Connect for Outlook, Exchange Sync, Autorabit, nCino.

Programming Languages: Java, Spring Framework, Spring MVC, Struts, Hibernate, JUnit, C, C++, SQL, SOSL, SOQL, jQuery.

Web Development: HTML, HTML 5, XML, XHTML, CSS, JavaScript, JSP, Servlets, jQuery, AJAX, Angular JS, Bootstrap JS, Node JS, JSON, ASP .NET.

Cloud Technology: Force.com, Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Lightning Aura Component, Lightning Web Component, commerce cloud.

Databases: Force.com DB MySQL, Oracle 10g, SQL Server 2008, MySQL, Java DB.

Application Servers: BM Websphere, Weblogic, Apache Tomcat.

Version Control Tools: GIT, ANT, Maven.

Web Designing Tools: Visual Studio, Adobe Photoshop, Dreamweaver, MS Visio.

Analytics: Wave/Einstien.

Methodologies: Agile, Scrum, SDLC.

PROFESSIONAL EXPERIENCE

Confidential - Charlotte, NC

SALESFORCE DEVELOPER/ADMINISTRATOR

Responsibilities:

• Responsible for project development life cycle in estimating the enhancements required with business by conducting meetings and System Business Process Analysis, Requirements Study, Fit-Gap analysis, and Post-Implementation Support. Sole developer part of development team.
• Collaborate with managers and other infrastructure teams to identify and solve the problems and to clarify management objectives.
• Worked on Multilanguage features of Salesforce Commerce cloud
• Supported ad-hoc data loads that are required by conferring through business and implementing them by using data load for acquisition integration, reporting needs and other business use cases.
• Designed and Developed Vlocity CPQ for couple of telecom clients.
• Actively involved in client onboarding and developing a security predicate based on the client specific hierarchy model.
• Experience on Community Cloud to connect with customers and employees with each other
• Worked as Production support resource for fixing high priority bugs and assisting users in Production for reporting issues, access issues etc.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Worked on manual and custom document placeholders in nCino.
• Building apps using Service Cloud, Community Cloud, Health Cloud, Marketing Cloud as well as Salesforce platform.
• Experience with Salesforce Service cloud implementation and Sales cloud.
• Good knowledge in Commerce Cloud.
• Good knowledge in Field Service Lightning (FSL).
• Worked and configured nCino compliance questionnaire.
• Configured and maintained user security permissions in compliance with client and organizational needs.
• Performed Unit, Integration, Regression and User Acceptance Testing (UAT).
• Worked with Conga Composer to generate Word, Excel and PowerPoint documents for various purposes like client documentation for product guidelines to presentation and data representation in front of future clients.
• Defined documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.
• Integration of Community cloud with external information systems using SOAP API web service
• Designed and Implemented Visualforce pages, Components, Events to use them on the health cloud Console.
• Assisting the QA team and Deployment process from Dev to Prod using VCS with SFDX.
• Migrated application from Symantec gateway to Salesforce native shield platform encryption.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using VScode.
• Designed various Web Pages in Visualforce and lightning components for capturing various supplier onboarding and Implemented logic for both internal and external users to meet complex business requirements.
• Implemented Custom Lead Assignment logic which algins with the Salesforce standard lead assignment logic.
• Designed, and developed Apex Classes, Controller Classes, extensions, and Apex Triggers, Queueable classes for various functional needs in the application.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Search query language (SOSL) to render and validate encrypted fields against custom objects to maintain application consistency.
• This project involved Salesforce Service Cloud implementation to replace Zendesk. They are planning to use Salesforce Live Chat also to replace Zendesk.
• Good experience in creating B2B and B2C store using Salesforce and Cloud craze.
• Worked on External enterprise applications withSalesforceusing Metadata API.
• Using Metadata API to retrieve, deploy, create, update, or delete customization information, such as custom object definitions and page layouts, for your organization.
• Implemented various batch classes to update bulk data to satisfy business needs.
• Developed unit tests covering all imaginable scenarios to maintain the company standards of 90% code coverage minimum.
• Created Conga documents and generation process.
• Developed and executed marketing campaigns using Marketing Cloud's Email Studio.
• Worked withSteelbrick CPQand configuredDocuSign.
• Created Field Service Lightning Set up for multi-level service territories that represent the regions where your agents and technician can work.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Campaigns, Leads, Opportunities, Reports, and dashboards.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Deployed Customizations from Sandbox to production Environment by creating Change Sets and using the ANT Migration tool.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Assisting the governance team for the successful deployments to SIT, UAT and Production.
• Created integration withSteelbrickCPQand CLM applications and automating processes on salesforce1 platform.
• Experienced in Service Cloud, Sales cloud, Cloud craze, Chatter & App-exchange applications.
• Had quarterly Code review and Design Review meetings to consistently follow the best practices and maintain the standards.
• Implemented Apex PMD for Vscode for apex static analysis.
• This whole application is split into 2 types based on the type of users. Internal and external users, Internal users are one who directly login into salesforce and external users are the one who login into Force.com site.

Environment: Salesforce.com, Sales cloud, service cloud, Marketing cloud, Community cloud, Conga composer, Force.com, Apex classes & triggers,Visual Force (Pages, Components & Controllers), Data Loader, Zendesk, Health cloud, JavaScript, Vlocity Workflow & Approvals, commerce cloud, HTML, Developer Console, Custom/ Standard Objects, Tabs, Record Types, Page Layouts, Process builder, Flows, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Github, nCino.

Confidential - Oak Park Heights, MN

Salesforce Developer/Admin

Responsibilities:

• Performed the role of SFDC developer, lightning developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.
• Experience in creating Lightning Components and used lightning Design System to convert existing Visualforce pages to lightning components.
• Responsible for writing Apex, Visual force code containing business functions.
• Analyzing the Scenarios for switching between salesforce classic and the Lightning Experience.
• Developed Custom objects, customizing tabs, Apex Triggers, Test classes for unit testing and code coverage
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Experience with Apttus, Big machines CPQ and built AppExchange applications with AngularJS and Bootstrap
• Responsible for connecting the Sales and Service clouds with marketing cloud connect.
• Involved in designing and implementing Analytics Cloud for creating seamless data for business users. Interfaced Gainsight with analytics cloud to identify unknown issues and troubleshoot to provide better customer success solution.
• Design and Develop customer solutions in Vlocity, Visualforce, Apex, CSS, Javascript and other technologies .
• Experience in Data Loader for Data Management in Force.com platform.
• Created Lightning Component Tabs and Visualforce Tabs using Lightning Components.
• Developed component using Lightning Aura Framework.
• Worked on Customer Service Center on Commerce Cloud.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Work with Marketing Cloud Connect, Data Stream, query writing, data extensions and AMP Script.
• Worked on field sets, field level securities using nCino.
• Implemented Quote-to-Cash solution using APTTUS CPQ. Good understanding of the Apttus CPQ.
• Experience on Community Cloud to connect with customers and employees with each other
• Developed Apex Test Classes with the assurance of maximum code coverage.
• Developed various integrations usingMulesoftas per the User Acceptance Criteria defined by the business users. Demonstrated key Functions to End Users of Salesforce Health Cloud
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules, and actions, etc.
• Track the location and status of your product inventory, warehouses, service vehicles, and customer sites with Field Service Lightning.
• Integrated Commerce cloud with Facebook using Facebook Dynamic Ads feature on SalesForce Commerce Cloud.
• Implemented pick lists, dependent pick lists, lookups, master-detail relationships, validation and formula fields to the custom objects.
• Worked on Customer Service Center on Commerce Cloud.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports, and dashboards.
• Designed and developed Visual Force pages based on the business requirements in Field Service Lightning (FSL).
• Implemented Pardot B2B and B2C Marketing Automation platform for lead generation/nurturing.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, J-query, Tool tip & Auto Complete widget, SOAP, REST, BULK and METADATA API.
• Developed lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Involved in using lightning, Process Builder and Workflows. Worked on customization of visual force to have Lightning Experience for desktop and mobile applications.
• Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.
• Developed custom Business logic using Apex Classes, Visual force pages and Lightning components.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and websites.
• Perform advanced salesforce administration (Sandboxes management, Salesforce release and patches, User management, workflow).
• Integrated using REST-based Web service callouts to other external systems.
• Refactored the existing code by reducing the number of SOQLs and DMLs.
• Used Schema class for fetching the Recordtype Object related data instead of SOQL.
• Written Batch Classes and Schedulable Classes for processing large sets of data like Metrics and Field Updates. Used Messaging, Database Classes to send a Result Report to Admin Email.
• Worked on various Visualforce components like Actionfunction, ActionSupport, ActionRegion, PageBlockSection, PageBlockTable, JS Remoting etc.
• Worked on Administration activities like Workflow Rules, Validation Rules, Sharing Rules, OWD, Profiles, Permission Sets, Roles, Organization Role Hierarchy, Public Groups, Queues and Network IP filtering.
• Written Apex test classes using the annotations @testsetup, @isTest and testMethod for creating test data, test methods, test class declarations.
• Works with the Pre Sales Team to drive Sales Growth for the Community Cloud Products.
• Developed Apex REST Webservices and HTTP Callouts for calling the API provided by downstream applications.
• Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.
• Ensured data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of data using Data Loader.
• Worked on avatar integration and usps integration in Cloud craze.
• Used JIRA tool for tracking the stories and creating tasks. Worked in Agile environment with Scrum Methodology.

Environment: Salesforce.com, Lightning, Communities, Apex Language, Visualforce, Controllers, Service cloud, Veeva, Web Services, REST, XML, JSON, Workflows, Approval Process, Data Loader, Java Script, jQuery, HTML, AJAX, CSS, Eclipse, Force.com IDE, Developer Console, Force.com Ant Migration tool, Git.

Confidential - Austin, TX

Salesforce Developer/Admin

Responsibilities:

• Worked on the configuration of the current application using Lookup, Master-detail & Junction objects, Rollup summary, Formula fields, Page/Search/Compact Layouts, Validation rules, List/Hierarchy Custom settings, Custom Buttons, Salesforce1 Actions, Custom labels and Tabs.
• Maintained functional areas of contacts, accounts, campaigns, opportunities, leads, dashboards.
• Developed and implemented the custom objects, page layouts, custom tabs.
• Within the salesforce CRM managed users, public groups, profiles, and roles which involved assigning access to the user according the user hierarchy.
• Constant involvement in exploring AppExchange apps and using the apps wherever necessary. Used apps like Apttus, target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, DocuSign etc.
• Developed classes and triggers using Force.com Eclipse IDE plug-in.
• Created and used Email templates in HTML and Visual force.
• Tables like opportunities, accounts and contacts has been moved to the Salesforce CRM standard objects.
• Developed and implemented APEX classes, APEX triggers, and controller classes for various functional needs in the application.
• Hands on experience in Apttus CPQ to streamline configuration also to ensure pricing and quoting accuracy.
• Apttus CPQ Solution Design and development for creating pricing constraint rules and configuration of the price book and custom coding of the web services into the pricing system for turbines from internal systems etc.
• Worked on salesforce community to publish, update and approve content. Salesforce Chatter feed company to Collaborate directly with experts. Employees will be able to post, share and get feedback from the customers.
• Attended CloudCraze application training which helps to implement advanced functionalities of the CloudCraze application as per the business requirements.
• Analyzing the code and making respective modification.
• Responsible for Apttus CPQ/CLM packages installations and data settings in Dev sandbox.
• Configured Custom Objects, Tabs, pick lists, dependent pick lists, lookups, master-detail relationships and validation and formula fields to the custom objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Used Eclipse Kepler with Force.com plugins, Developer console, Workbench, Force.com Explorer tools for Development, Testing and Debug of custom development
• To monitor lead activities on sales geography customized the dashboards.Mapped data sources and loaded data using APEX data loader.
• For the flexibility and functionality of force platform application created formula fields, assignment rules, validation rules, approvals and workflow.
• Written SOQL queries against force.com API.
• Developed various visual force pages according to the needs of the application using different visual force components.
• Used Rest Web services to flow the Data from Salesforce to Connected App and vice-versa.
• Quoting - Worked on Apttus CPQ product setup, pricing setup and integration with Salesforce objects.
• For testing used Sandbox and migrated the code for deployment after testing.

Environment: SFDC, Apttus CPQ, Apex, Force.com, Triggers, API, Controllers, Import Wizard, Eclipse IDE, Data Loader, Visual Force Pages, XML

Confidential - Scottsdale, AZ

Salesforce Developer/Admin

Responsibilities:

• Worked with the Business Systems Analyst team and business to gather, understand and map the Requirements back to actual design and development on the platform.
• Involved with the functional teams that address strategic business issues involving CRM, Marketing.
• Developed APEX Classes, Visual force pages and APEX Triggers to develop the custom functionality as per the requirements.
• Implemented SFDC CRM to deliver various reports in departments of Sales, Administration, Marketing sales cloud and service cloud etc.
• Created Visualforce pages for custom login and configuration of communities. Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Developed Test classes and maintained minimum of 85% code coverage.
• Analyzed and converted business workflows to Salesforce workflows and assigned workflow alerts.
• Developed Force.com site to give read access to all the data to employees within the company and make this site as Intranet application by restricting based on the IP address.
• Interface Designing using Visualforce page and their supportive Controller Classes. Automate the functionality by writing Triggers and Apex Classes.
• Reengineered APEX code already in production to optimize trigger-based transactions for performance and speed as well as to work seamlessly with governor limits.
• Integrated external systems like Record setter data, Dodge MDM, MAS, PeopleSoft into Salesforce.com primarily used the partner and enterprise WSDL'S with J2EE technologies.
• Created public websites and applications that are directly integrated with your Salesforce.com organization using sites.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and using other Platform based technologies like Force.com API, and Web Services.
• Implemented CPQ solution using Apttus CPQ & Contract Management (CLM) for various customers in industries.
• Developed solutions on the Force.com platform, strong understanding of Apttus Contract Lifecycle Management (CLM) and Apttus Configure Price Quote (CPQ).
• Managed Offshore Onsite Coordination.
• Working on a large-scale complex Salesforce development project along with integrating data from other systems.
• Worked on Connected Apps in Salesforce.
• Design, implement and maintain reports and dashboards based on user requirement and deploy to report server. Manage user privileges and CRM database security.
• Developed a unified view of all accounting data within Salesforce.com.
• Developed complex workflows and approval processes for automating business logic.
• Responsible for integrating Salesforce.com to risk manager desktop apps via web services API.
• Used Salesforce Enterprise API to Integrate with existed Java web application.
• Execute the Apex Unit Tests and Deploy code from Sandbox to Production using Eclipse / Force.com IDE.
• Worked with Web Services to integrate with the third-party applications and AppExchange apps.
• Designed, build, test and deploy enhancements to Salesforce custom Objects, UIs, Workflows, Triggers, Alerts and Reports within Salesforce using Apex and Force.com.
• Developed and maintained the functional areas of Data management, Sales forecasting, Contacts, Leads, Campaigns, Opportunities, Quotes, Price book, Dashboards and Reports.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).
• Provided daily user support in managing users, creating and maintaining custom objects and fields, handling bulk data migration and maintenance of page layouts.
• Developed training plans, prepared documentation for business users and managed updates.

Environment: Salesforce, CRM Force.com IDE, Java, Eclipse, JDK 1.4, Apex, Visual force, Apex Data Loader, Force.com Explorer, Mozilla Firefox, Internet Explorer, Microsoft Excel, SQL Server 2005, Quality Center

Confidential - Overland Park, KS

Salesforce Admin

Responsibilities:

• Involved in requirements gathering with multiple project managers, in an effort to better customize, and utilize the full functionality of the Salesforce CRM solution.
• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.
• Created a user interface using Aura components, CSS, Bootstrap for a user to enter case details and submit in toSalesforce.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects and Developed UI containing angular/JQuery in Salesforce
• Performed the detailed analysis of functional and technical requirements, designed & deployed the custom objects, identified the lookup and master-detail relationships, and created the junction objects. Demonstrated ability to translate customer requirements into specification.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab and created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Involved in Service cloud and Sales cloud for Implementation/Customization.
• Managed and maintained Marketo marketing automation platform.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Working on Jira Agile tool for migration projects from SAP to Salesforce.com.
• Development of SOAP and REST based web services used for custom development
• Created custom object creations with multiple record types, page lay outs, custom buttons, validation rules and apex triggers.
• Created custom reports and dashboards outlining key sales metrics for upper-level management and provided daily administration and support to Marketing Cloud.
• Developed Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Worked with Exact Target marketing automation suite for email, landing pages, camping web analytics, lead scoring, assert management, and trigger workflow.
• Worked with Multi-Currency, Product and Price book set-ups.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Components, Controllers & Extensions), Saledforce.com Data Loader, Agile, Informatica, Apex Triggers, Reports, JSON, REST, SOAP, Custom Objects, Custom Tabs, SFDC Sandbox, Windows XP