SUMMARY

• Salesforce certified professional with 10 years of overall experience with 7+ years into Salesforce Configuration, Development, Integration, and Data Migration.
• Expertise on working in Salesforce Administration, Configuration and Customization in Sales and Service Clouds.
• Created modern Enterprise Lightning Apps combining Lightning Web Components, Lightning Design System, Lightning App Builder and Lightning Component features.
• Core developer with good knowledge writing Apex classes, Triggers, Controllers, Visual Force pages, test cases following best practices of Salesforce.
• Enabled Aura Framework by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Experience in CRM Application such as Salesforce.com, Sales Cloud, Service Cloud, Community Cloud.
• Experience in developing Client - specific solutions on force.com platform.
• Strong knowledge in developing custom components using Lightning Web Components and Lightning Aura Components.
• Experience in working on FSL (Field Service Lightning) with implementation with the Salesforce and Salesforce Mobile.
• Expertise in developing, deploying, and integrating Salesforce CRM.
• Proficiency in analyzing business requirements, entity relationships and converting them to Salesforce custom objects, object relationships.
• Knowledge on deployment of components using Standard Salesforce Change Sets and Force.com IDE.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Expertise in Apex programming language, Apex triggers, Apex Scheduler, Batch Apex, Apex Web service.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, S-Controls, Force.com
• Hands of experience in writing Test classes, Debugging Apex code, SOQL, SOSL and Aggregate queries in Apex Classes and Triggers.
• Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, SOAP and REST.
• Experienced in setting up FSL data models (Work Orders, Service Appointments, Service Resources, Territories).
• Expertise in LOW CODE/NO CODE implementation using Flows, Process Builder, Workflow Rules, and Approval Process, Validation Rules.
• Hands on experience using Data Loader, Workbench to import and export to and from Salesforce.
• Expertise in using change sets, ANT Migration tool and SalesforceDX to deploy from Sandbox to Production instances.
• Strong administrative skills in creating Users, profiles, roles, security settings, organization-wide-default settings, email services, page layouts, record types.
• Implemented Service cloud functionalities like case management, entitlements, approval process supporting services, milestone management, knowledge management, escalation rules and assignment rules.
• Expert in writing SOQL and SOSL using Developer Console and Workbench.
• Expert in Agile environment, test driven and proficiency in communicating with non-technical users.

TECHNICAL SKILLS

Salesforce Technologies: Apex Classes, Apex Triggers, Visual Force Pages, Lightning Flows, Dynamic Forms, Workflow & Approvals, Validation Rules, Process Builder, Dashboards, Reports, Data Loader, SOQL, SOSL, REST, SOAP Web services, LWC and Aura Components, Case Management Automation.

Administration: User Management, Import Wizard, Data Management.

Web Technologies: JavaScript, HTML, CSS, Web services

DBMS: MSSQL, Oracle, SQL

Languages: Java, C, C++

Version Controller: Bitbucket, GitHub

Tools: Visual Studio, Force.com IDE, Data Loader, Workbench

PROFESSIONAL EXPERIENCE

Confidential, St. Louis, MO

Salesforce Developer

Responsibilities:

• Perform detailed analysis of business and technical requirements and designed the solution.
• Created many Reusable Lightning Components with SLDC framework like Spinner, components. Worked on Metadata API to add or remove lightning components or buttons in page layouts with single click.
• Implementation of lightning components using Lightning Design System (LDS) in Aura Framework and developed Lightning Web Component (LWC), Apex, Visual Force components.
• Created and Invoked Apex methods to read data from Custom Objects in LWC.
• Good experience in preparing package.xml file for deploying applications from Sandbox to Production instances using Force.com migration script and Workbench.
• Create and Maintain complex Flows and FSL data models based on Business needs.
• Enhance and automate the process declaratively using Process Builder and Flows as per the client needs.
• Worked on creating LWC screens for different types of pages for the client based on logics for accounts and services. Navigated these screens and functionalities using Flows and LWC combination. Created various buttons and built an architecture of existing systems using LWC for better performance.
• Design and develop various Apex Classes, Triggers, Visualforce Pages for various functional needs in the application.
• Integrated Salesforce CRM with external services using REST API.
• Creating Custom Objects, Page Layouts, Validation Rules, and Formula Fields as per business requirement.
• Debug and troubleshoot the issues in the existing functionality.
• Implementing Test Classes with 85% code coverage.
• Properly resolve merge conflicts, deployment errors and meet code coverage criteria.
• Experience using Lightning out to expose Lightning components in Visualforce pages.
• Creating new User Interface using JavaScript, HTML and CSS in Visual Force Pages.
• Worked on Sales Cloud with functionalities like Opportunity Management.
• Create and Manage the Security Model (Profiles, Permission Sets, FLS and Sharing Settings).
• Performing test data migration into Sandboxes using workbench.
• Using Bitbucket repository for version controller to manage code and deployment process.
• Visualforce Pages for lightning experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and lightning.
• Developed Custom Code for SFDC Application and developed Custom Code for Data migration and Integration.
• Experience using Salesforce Data migration using Data Load Tools: Workbench, Apex Data loader and salesforce API Data Loader.

Environment: Salesforce.com platform, LWC components, Aura components, Force (Pages, Component & Controllers), Apex Language, VS code, Visual Pages, Data Loader, Workflow & Approvals, Reports, MuleSoft 3.7.0, HTML, HTML5, DHTML, Java Script, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Security controls, Windows XP.

Confidential, Cleveland, OH

Salesforce Developer

Responsibilities:

• The primary objective of the project is to leverage standard and custom Salesforce.com functionality. Providing design and development support for Salesforce.com solutions.
• Designing, developing, and deploying Apex Classes, Triggers, Lightning Components, and packages for various functional needs in the application.
• Creating and Implementing Workflows, Process Builders and Flows to Automate the Process in the Application as per the Client Needs.
• Ability to configure Service Rules and Objectives in support of Field Service business processes
• Experience installing FSL managed package and guided setup configuration Provide FSL solution options/alternatives to businesses.
• Worked with Lightning Design System, Lightning App Builder, Lightning Component Framework, Lightning customizations, Lightning CSS Framework.
• Involving in CI/CD using version controlling and continuous integration tools to manage code and deployment processes for multi-branched and multi-module projects.
• Designing various Web pages in Lightning Pages for customers to select a variety of services offered by the organization.
• Integrating the SOAP and REST based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Worked on Service Cloud and Community Cloud with functionalities like Case Management, creating customer portals and communities.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Worked on migrating components using Force.com Ant migration tool, Change Sets and Workbench from DEV to QA, ST, UAT and production instances.
• Designed the global Search Module for the regional Jobs Search within the application.
• Designed the Apex Classes, Triggers with single architecture model, Visual force pages and Visual force components.
• Worked on creating LWC screens for different types of pages for the client based on logics for accounts and services. Navigated these screens and functionalities using Flows and LWC combination. Created various buttons and built an architecture of existing systems using LWC for better performance.
• Created parent and child components in LWC for code reusability across multiple requirements from same point and generic architecture.
• Visualforce Pages for lightning experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and lightning.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services. Developed various custom Objects, Tabs, Components and Visual Force page and Controllers.
• Showing committed LWC screens on UI and updating the fields in LWC post commit to the database.
• Worked on variety of data table requirements using LWC which gets the data from OData objects and dynamic grid configurations from temp meta data tables.
• Performing API calls for validating UI fields on LWC from apex class imports and handling validations of house kept data fields based on responses and confidence scores from API.
• Worked on customer portals and communities, administration. Created Custom Dashboards for community managers and recruiters home page and gave accessibility to dashboards for authorized people.
• Customizing Dashboards to provide daily forecasts and track opportunities, deal registrations and customer engagement. And Created summary reports, matrix reports, pie charts and Dashboards to assist the business team.

Environment: Salesforce.com platform, LWC components, Aura components, Force (Pages, Component & Controllers), Apex Language, Visual Pages, Data Loader, Workflow & Approvals, Reports, Informatica, MuleSoft 3.7.0, HTML, HTML5, DHTML, Java Script, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Security controls, Windows XP, VS code.

Confidential, Boston, MA

Salesforce Developer

Responsibilities:

• Design, develop and deploy Apex Components (Classes, Triggers) for various functional needs within the application.
• In Administrative function, created profiles and implemented Object level, field-level and record-level security and created permission sets whenever required.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logi and Interactions in Lightning Applications.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com and checking the correctness of the data.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Salesforce.com Applications Build and Design using the best practices.
• Worked on Sales Cloud and Service Cloud.
• Upgrading the custom app which is available in classic into lightning app.
• Properly resolve merge conflicts, deployment errors and meet code coverage criteria.
• Migrating from Salesforce Classic to Lightning and created Lightning Components.
• Experience working in Agile methodology, Scrum methodology, Waterfall model and Test-driven development.
• Developed various custom Lightning components and reused it in various record pages.
• Good experience in preparing package.xml file for deploying applications from Sandbox to Production instances using Force.com migration script and Workbench.
• Created custom visual Force pages using Salesforce Lightening. Proven experience building with Lightning Tools. And for developing desktop and mobile applications. Worked on Lightning Process builder flows, Connect API, Chatter, and quick Action.
• Integration Methodologies, different API, Trigger framework, Recursive Triggers, VF Remoting, Asynchronous Framework & options.
• Resolved integration related issues, which was developed using REST API implemented data integration with .net application using REST API. Implemented version management with Bit bucket.
• Developed re-usable user interface components with the lightning component framework.
• Designed Test Classes for controllers with 85% code coverage.
• Worked on bug fixing and enhancements for the betterment of the application and reduce complexity by customizing the existing business logic.
• Worked with various salesforce.com objects Account, Contact, Leads, Opportunity, Cases, Order, and standard objects.
• Create complex workflows and Approval processes.

Environment: Saleforce.com platform, Lightning, Apex Language, DML statements, SOQL, SOSL, JavaScript, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Custom Fields, Triggers, Workflows Rules, Validation Rules, VS code, Service now.

Confidential, Phoenix, AZ

Salesforce Administrator / Developer

Responsibilities:

• Involved in gathering business requirements, designs documents and convert them into technical design.
• Designed, developed, and deployed Apex Components (Classes, Triggers and Validation rules) for various functional needs within the application.
• Provide Technical expertise and best practices for SFDC development.
• Created workflow rules and defined related tasks, custom settings, custom metadata, email alerts and field updates to implement business logic.
• Worked with QA to prepare test Cases for testing the functionality of the software.
• Built generic components with Lightning component framework that are reusable.
• Created users and assigning them Roles and Profiles according to company Hierarchy.
• Created reports and designed dashboards for the Management team
• Created custom Lightning components to rebuild the existing classic functionality.
• Worked on Lightning tools as Lightning App Builder, Lightning Component builder.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com and checking the correctness of the data.
• Implemented Test Classes for controllers with 85% code coverage.
• Worked on bug fixing and enhancements for the betterment of the application and reduce complexity by customizing the existing business logic.
• Creating a sync of contacts, email alerts, events, and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Assist with analysis efforts and documentation with product owners to maintain product documentation.
• Assisted as Tier 2 level Support for Salesforce application related tickets.
• Good experience in preparing package.xml file for deploying applications from Sandbox to Production instances using Force.com migration script and Workbench.
• Created permission sets to give access to certain users depending on the business criteria.
• Responsible for migration of code from sandbox to production environment using Flosum tool.

Environment: Saleforce.com platform, Lightning, Visualforce (Pages, Component & Controllers), Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Time based triggers, Triggers, Workflows Rules, Validation Rules, Chatter Desktop.

Confidential

Test Engineer

Responsibilities:

• Understood the Requirements and Functional Specifications of the application and executed the test cases.
• Followed agile methodology and attended the Scrum meetings.
• Updated the libraries and Object Repository depending upon the requirement.
• Involved in monthly Pre-upgrade executions of test scripts and enhanced test scripts based on Requirements.
• Involved in Functional Testing, Regression Testing and System Testing.
• Involved in preparation of Status Report, and Execution Report.
• Involved in Bug Tracking and regularly attending the bug management meetings.