SUMMARY

• Excellent experience as an IT professional, committed to maintain cutting edge on technical skills and up - to-date industry knowledge including excellent experience as a Salesforce Developer.
• Experience in Administration, SFDC Configuration, Implementation and Support of Sales force and SFDC instances.
• Experience in SFDC Development in implementing Apex classes, Triggers, Web services API, Visual Force, Force.com IDE, SOQL and SOSL.
• Strong understanding of Salesforce.com and its Development Life Cycle.
• Experience in SFDC Development implementing the APEX Classes, APEX Triggers, Visual Force pages, S - Controls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins.
• In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, and Case Management.
• Proficient with functionalities related to Sales cloud, Community Cloud, Custom Cloud and Analytics Cloud.
• Good insight in to the Health and Financial Domain.
• Experience working in Agile methodology, Scrum methodology, Waterfall model and Test-driven development.
• Enhanced the existing portal functionality and moved to community cloud for more functionality including chatter, employee portal, customer portal, channel sales community, and customer support community cloud.
• Created test scenarios on Sandbox and production environment and migrated code to deployment on testing.
• Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing(UAT).
• Created customized UI as per the client and application requirements using Visualforce.
• Review/Adjust/Write Apex and Visualforce page builds to ensure we keep code coverage at a high percentage as well as meet business needs.
• Hands on Salesforce1 Mobile Application development.
• Experienced using Salesforce Lightning UI. Created Components and Apps in Salesforce Lightning and Salesforce1 Mobile Experience.
• Developed Lightning Components using Aura Framework and Lightning Web Components(LWC). Experience in creating modern Enterprise Lightning App.
• Expertise in Web Technologies like HTML, XML, CSS, JavaScript and jQuery.
• Worked on provisioning of community users, profiles and setup the community using community builder.
• Provide leadership and consultation throughout the life cycle of a Salesforce Community Cloud implementation.
• Expertise in Business Analysis methodologies and iterative Software Development Life Cycle(SDLC) in relation with all the phases of Rational Unified Process(RUP).
• Experience in data migration from ACT, Excel, MS outlook using Data Loader, Data Import Wizard, SFDC Data Export, Mass Delete, Informatics.
• Expertise in Lightning app builder (salesforce 1) and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.
• Developed Lightning Component Framework and also built Lightning component using aura framework.
• Worked on Salesforce.com based development enhancements and implemented lightning applications from the scratch.
• Experienced in working on LWC Events built on DOM Events, collection of APIs and objects available in browser.
• Hands on experience in developing Salesforce Lightning Web Components (LWC).
• Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions and CTI Integration.
• Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.
• Extensive Experience of Agile Methodology and Scrum Methodology of software engineering processes.
• Strong knowledge about Sales cloud, Service cloud, Market configuration and customization and good understanding with Client/Server architecture, Object-Oriented design techniques and web application design.

TECHNICAL SKILLS

CRM TOOLS: Salesforce.com Salesforce Aura component,, Sales cloud, community cloud, SF Customization, SF configuration

SALESFORCE API TOOLS: Eclipse, Apex Explorer, Offline Edition, App Exchange, Data Loader

SALESFORCE TECHNOLOGIES: Apex Classes, Test Classes, SOQL, SOSL, Visual Force, Lightning pages (Pages, Component & Controllers), ETL, S-Controls, Triggers, Custom Objects, Web services, Validation Rules, Work Flows, Dashboards, Reports, Sandbox development and Testing, Sales cloud, community cloud, SF Customization, SF configuration.

Integrating Tools: Apex Data Loader, Import Wizard, Data Export, Mass Delete

Languages: Apex, Java, C, C++, SQL, SOQL, SOSL.

J2EE Technologies: JAVA 1.X, Servlets, JSP, JSTL, JDBC, Struts1.2/2.0, Spring, EJB, Web Services, Log4j, Slf4j.

Web Technologies: HTML, XML, CSS, Java Script, JSP, WSDL, SOAP API, REST API

Databases: SQL Server, My SQL, MS Access, DB2

PROFESSIONAL EXPERIENCE

Confidential - Dallas, TX

Salesforce Developer/Lightning Developer

Responsibilities:

• Involved in business requirements meeting for requirements analysis, designing data model, identifying customizations and prepared Technical Design Document.
• Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management
• Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.
• Created relationships among objects using Lookup, Master-detail and Junction Object relationships.
• Implemented customizations using Apex controller classes Custom, Extension, Triggers and Visualforce pages.
• Used visual force components like Form, PageBlock, PageBlockSection, Command Button, Action support, Action Function, PageBlockTable and Repeat for developing visual force pages.
• Developed rich UI using custom Cascading Style Sheets CSS in Visualforce pages and used Java Script, jQuery for client-side validations.
• Written SOQL, SOSL, Relationship queries in apex classes, triggers to retrieve optimized data from objects.
• Written apex classes to make an outbound integration to external application by generating necessary apex stubs from WSDL using WSDL2Apex.
• Extensive experience in Confidential Setup, Configuration, Customization, Administration, Data Migration and Integration tools like Apex Data Loader etc.
• Provided support services, including user administration, data management and application configuration
• Developed apex REST web service classes for inbound call to salesforce from external app accessing via data power.
• Strong admin skills in Salesforce configuration tasks such as creating apps, objects, fields, profiles, roles and users.
• Implemented Salesforce Development Cycle covering extensively in Sales Cloud and Call Center.
• Monitored the company's Salesforce sales cloud application by creating the workflows for automated lead routing, lead escalation and email alert.
• Involved in the enhancement and development of different LWC components
• Worked on LWC in whole this community project.
• Developed apex batch classes to archive chatter post and custom object interactions data daily and monthly basis.
• Developed custom Objects, Fields, Dependent picklist values, and validation rules, Search Layouts and Tabs.
• Worked on Salesforce Community cloud like how to engage with employees, customers, partners.
• Performed administrative tasks - creating Users, Profiles, Roles, Permission Sets, Page Layouts, Record Types and configured sharing rules based on Organization role hierarchy.
• Created workflow rules, approval process and defined actions like Tasks, Email alerts, outbound message and Field updates.
• Developed dispatch events using LWC.
• Basic enhancements in the existing LWC components.
• Worked on Salesforce Community cloud like how to engage with employees, customers, partners.
• Enhanced the existing portal functionality and moved to community cloud for more functionality including chatter, employee portal, customer portal, channel sales community, and customer support community cloud.
• Developed Apex Triggers, Apex Classes and Visualforce pages with various customization of business users.
• Designed and developed Apex Triggers for various functional needs in the application.
• Maintenance of installed Managed Packages in Lightning using Apex and expert in using Data Migration.
• Created Managed Package using Eclipse. Migrated from sandbox to production using FORCE.IDE
• Install new managed packages from both App Exchange and third-party resources and managing them by updating to newest versions and compatibility with the existing setup. Working on FinancialForce PSA managed package application to upgrade to Salesforce lightning.
• Involved in the enhancement and development of different LWC components
• Developed multiple LWC components
• Created communication templates used for Email alerts based of Text, HTML and Visualforce types.
• Customized standard features like auto-response, assignment, escalation rules on Lead and Case object.
• Professional on base Lightning components are available as Aura components and as Lightning web components.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Environment: Salesforce Lightning, Salesforce.com IDE, Service Cloud, Salesforce 1, Marketing Cloud, SOAP, SOQL and SOSL, Experience, Visual force, APEX Classes, APEX Triggers, CUJs, Workflows, Reports and Dashboards, CSS, HTML, JSP, jQuery, Data loader, data Import wizard, Sales

Confidential - Windsor, CT

Salesforce Developer

Responsibilities:

• Responsible for understanding of business operations, Establish and maintain Salesforce implementation standards
• Maintaining a flexible and proactive work environment to facilitate a quick response to changing project requirements and 'customer objectives, and innovate ways to meet mission goals successfully
• Continuous Development of solutions within the Salesforce platform to support critical business functions and Meet project objectives, client requirements and company goals
• Enhanced in Communities by adding new fields, field sets using Salesforce lightning.
• Implemented communities and built external pages.
• Supporting Customers who have a deeper relationship are more profitable and are less likely to leave Huntington
• Extensive experience in customization, configuration, integration, Eclipse IDE, Apex, Visual Force and integration tools like Apex Data Loader.
• Worked on Community Cloud implementations in two different portals.
• Responsible for managing enterprise-wide customer relationship management (CRM) tool that provides colleagues the ability to manage customers across all segments of Huntington
• Working on sales cloud platform for all financial segments
• Performing the role of Sr. Salesforce Developer in the Organization.
• I have provided Salesforce solutions to clients nationwide, ranging from Salesforce Commerce Cloud, Sales Cloud.
• Experience in writing the SOQL queries. knowledge in Salesforce configuration, data migration, system integration and familiarity with Visualforce (Pages, Components, Controllers) MVC architecture and Apex (Classes, Controllers & Triggers).
• Solid experience with Salesforce AppExchange Apps, configuration and user security permissions in compliance with organizational needs.
• Experience working across various SFDC implementations covering Sales Cloud, Chatter & App - exchange applications.
• Created Custom Controllers and Standard Controllers in Visual Force.
• Worked with Apex Triggers for automation process.
• Worked on writing Apex Triggers Apex Classes, Batch Apex and Scheduled Apex
• Provided development, implementation, and updating focusing on Sales cloud.
• Developed a Batch Apex class to replace functionality of Roll-up Helper managed package.
• Maintaining managed packages with their upgrades, enhancements and manual custom settings after the update.
• Customizing existing Visual-force to align with Salesforce new Lightning UI experience.
• Configuring Confidential Mobile app.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Applied Design variations & custom Aura design tokens to the Base Lightning Components Aura components and Lightning web components.
• Designing, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
• Working with functional leads to transform and develop new requirements into design, implementation.
• Creating lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Pick-list, Field Dependencies, Custom Formula, Approval Process, Sharing rules for automated alerts, field updates and Email generation.
• Worked on Multi-language features of Salesforce Commerce cloud
• Integrated Commerce cloud with Facebook using Facebook Dynamic Ads feature on Salesforce Commerce Cloud
• Implemented Security and Sharing rules at Object Field and Record levels for different users in the organization.
• Working on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.

Environment: Salesforce Lightning, Aura Salesforce.com IDE, Service Cloud, Salesforce 1, Marketing Cloud, SOAP, SOQL and SOSL, Experience, Visual force, APEX Classes, APEX Triggers, CUJs, Workflows, Reports and Dashboards, CSS, HTML, JSP, jQuery, Data loader, data Import wizard, Sales Cloud, Salesforce Aura component, Visualforce pages, Sales cloud, community cloud, Customization, SF configuration, Migration Tool, Apptus, Web services API, Windows 7, Validation Rules & Formulas, Migration tool, Email services, Security Controls, Sandbox, Production.

Confidential, Sunnyvale CA

Salesforce Developer

Responsibilities:

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created Visualforce pages with fields, buttons and using various components to invoke methods.
• Using controllers and embedded JavaScript and HTML as needed.
• Implemented web-based case management automation - Web to Case (on Case Object) to track and solve customer's issues.
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Involved in data mapping and data Integration from JD Edwards ERP to Salesforce.com.
• Wrote SOQL and SOSL statements within custom controllers, extensions.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Designed and developed User Interfaces for Sales Force users as per requirements.
• Deployed Envox's Phone Link, a computer telephony integration solution from the AppExchange that adds screen pop and click-to-dial capabilities to Salesforce CRM.
• Used force.com IDE for developing custom applications.
• Wrote Test Plan and Test Case. Involved directly with Test Team and did bug fixing using Clear Quest.
• Created Managed Package using Eclipse. Migrated from sandbox to production using FORCE.IDE

Environment: APEX, Web services, SOSL, SOQL, Informatica, Force.com IDE, Import Wizard, XML, Java Servlets, Visual Force Pages, Workflows.