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Sr. Salesforce Developer Resume

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Chicago, IL

SUMMARY

  • Having 7+ years of IT experience as a Certified Salesforce.com Platform Developer and excellent experience as Salesforce Admin as well.
  • Experienced Certified Salesforce professional with hands - on experience in Salesforce.com CRM and Force.com platform as Salesforce Developer and Administrator.
  • Has comprehensive understanding of CRM Business processes and involved in various SFDC implementations covering Sales Cloud, Service Cloud, Commun ity cloud, Call center and App-exchange applications.
  • Well acquainted with all phases of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) with expertise in Requirement gathering, Analysis, Designing, Development and Testing.
  • Experience with developing a complete Case Management System using Lightning Components, Controllers, Helper Methods and Style Sheets.
  • Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
  • Having Experience in developing Salesforce Lightning Apps, Components, and Controllers & Events.
  • Professional on base Lightning components is available as Aura components and as Lightning web components.
  • Experienced in Service Cloud, Sales Cloud, and Community Cloud for all partner portal, customer portal.
  • Extensive experience in Salesforce.com both Development and design and worked with Sales cloud and Service cloud, marketing cloud.
  • Experience with APEX Classes, Apex Triggers, Batch Apex, Schedule Classes, Visualforce pages and integrating with external source by developing SOAP, RESTful Apex Web Services and Force.com API.
  • Complete understanding of the Salesforce.com CRM business process and its phases for translation of business requirements into systems design.
  • Experience in implementing Apex Classes, Triggers, Batch Apex, Test Classes, Visualforce pages, LWC,Web Service APIs, Lightning Components Bundle etc. to achieve complex business functionalities.
  • Applied Design variations & custom Aura design tokens to the Base Lightning Components Aura components and Lightning web components.
  • Worked as a salesforce Business analyst for the salesforce.com Field service highlighting implementation project.
  • Experience in Salesforce.com Configuration in creating the Custom Objects, Custom fields, buttons, links, Record types, Page layouts, User Profiles, Permission sets, Roles, Custom Labels, Custom Settings, Static resources, Assignment and Validating Rules.
  • Experience in creating Workflow Rules, Approval Processes to automate business process.
  • Expertise in using tools like Apex Data Loader, Work Bench in migrating of data.
  • Experience is setting up service cloud feature like omni channel, Queue Routing for inbound and outbound custom support report
  • Experienced in migrating the standard and custom objects in standard experience to lightning experience.
  • Experience in creating rich user interfaces (UI) using CSS, HTML, Salesforce 1aScript and AJAX and JSON and Angular Js.
  • Experience in building new Applications with the Lightning App Builder and Lightning components
  • Good experience in integrating external applications with Salesforce.com both Inbound and Outbound by writing REST Callouts in Apex Classes.
  • Experience working with Standard Sales Analytics application and Service Analytics Application in Einstein Analytics (Wave Analytics).
  • Proficient in dealing with functionalities related tosales cloud & service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.
  • Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, and Workflows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
  • Experience in SFDC Development implementing the APEX Classes, APEX Triggers, Visual Force pages, S - Controls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins.
  • Experience in wide range of languages and technologies such as HTML, CSS, JSP/JSF, AJAX.
  • Experience in SSO (single sign on).
  • Good experience in working on Eclipse IDE, Maven Mate for writing business logic in Apex programming language.
  • Strong Experienced in querying salesforce.com database using SOQL & SOSL queries
  • Experience developing Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
  • Experience in developing Salesforce Lightning Apps, Components, Controllers, and Events.
  • Used Force.com REST API Web services and SOAP Methodologies to interact with third party applications like Managed packages, Smart correspondence, MuleSoft, IVR.
  • Strong Database (RDBMS) development experience in writing queries, functions, stored procedures, triggers, and views in Oracle, SQL, PL/SQL and MS Access.
  • Capability of learning new technologies and implementing them in the project successfully.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, Aura components, LWC, JavaScript, Communities, Analytic Snapshots, Case Management, Automation, Workflow & Approval processes, Dashboards, Analytic Snapshots, Custom Objects, SOQL, SOSL.

ETL/Integration Tools: Force.com Data Loader, Connect for Outlook, Force.com Explorer, and Force.com Workbench

Programming & Data Analysis: Java, C, C++, HTML, CSS, XML

Databases: Microsoft SQL Server 2000/2005/ 2008 , MS Access, Oracle 8i/ 9i/ 10g/ 11g and DB2

Web Services: SOAP, REST

Operating Systems: Windows NT/2000/XP/Vista/7, Windows Server 2000/2003/2008 , Linux, Unix.

PROFESSIONAL EXPERIENCE

Confidential, Chicago IL

Sr. Salesforce Developer

Responsibilities:

  • Develop and deploy Apex classes, Apex triggers, and Visual Force Pages to maintain the flow of the automated process
  • Worked with end users for requirements meetings and prepared technical design document based on user requirements.
  • Wrote Apex classes with customized logic using SOQL, Database methods, Apex triggers upon record create/update/delete/merge.
  • Worked on designing part like enabling Aura framework- migration from standard salesforcestatic tolightningfor better UI purpose.
  • Implemented Salesforcebest practices while writing Triggers, Controllers, Batch, SOQL and avoided reaching governor limits exceptions.
  • Worked with business owners to understand their requirements for Salesforce Marketing Cloud application.
  • Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
  • Developed enterprise Einstein Analytics (Wave Analytics) strategy, with focus on business engagement, data governance, data architecture and advanced visualization / analytics capabilities.
  • Worked on Sales cloud, service cloud,Customer Portaland salesforce chatter.
  • Worked onLightningcomponents, lightning web components, Event registration, handlers and apex classes for performing logic in the actions.
  • Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com
  • Customized Reports and Dashboards for business use and addedlightningcomponents tolightning pages and record pages.
  • Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user Interface.
  • Worked as a salesforce Business analyst for the salesforce.com Field service highliting implementation project
  • Created many Lightning Components and server-side controllers to meet the business requirements.
  • Used SOQL and SOSL for various data fetching and manipulation needs of the application using platform database objects.
  • Developed custom UI suing CSS, HTML, Visualforce components and used JQuery, JavaScript for front-end validation.
  • Collaborated with the business users to understand the Re-org process and identified its impact onEinstein analytics dashboards
  • Used Salesforce Lightning Inspector to debug the lightning components during the development process.
  • Worked closelywith salesforce CRM sales cloud as per theproject requirement.
  • Implemented Data Loaderto load data from Marketing Cloud to Service Cloud.
  • Performed in -depth analysis of the service cloud business process to implements FSL and provide recommendations on way to improve process.
  • Used Salesforce1 simulator during the development to test if the lightning components works properly on the mobile device.
  • Continuous integrations and continuous delivers by Using CI/CD
  • Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
  • Implemented sales cloud, service cloud and marketing cloud using pardot.
  • Learning and understanding of new releases of salesforce Einstein Analytics concepts and implementing it in the Analytic Studio.
  • Developing Lightning web components and calling apex class by using wire functionality.
  • Written Apex Classes, Controller, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
  • Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment and CTI Integration.
  • Created partner community by using Community builder. And used LWC Components in community builder.
  • Worked on customization like creating objects, fields, Page Layouts, Record Types, Workflow rules, Validation Rules, Approval Process by enhancing theSalesforceapplications.
  • Worked on Custom Settings in Apex and Field Sets in Visualforce Pages.
  • Configured omni channel, Queue Routing, custom settings, Roles, Profile, Group Chatter,
  • IP whitelisting, OmniSupervisior, workflow and process builder
  • Worked on various Custom Objects, Relationships, Tabs,Lightningapps, Salesforce1, Validation rules, Page layouts, Search layouts, Compact Layouts to organize fields in Classic and Salesforce1, Custom Links/Buttons and Related Lists.

Environment: Saleforce.com, Apex Classes, Controller Classes, Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Lightning components, Sales Cloud, Service Cloud, Wrapper classes, Reports, Custom Objects, Custom Tabs, VS Code, LWC, Page layouts, Email Services, SOQL, SOSL, Force.com IDE.

Confidential, Waukesha, WI

Sr. Salesforce Developer

Responsibilities:

  • Performing both the roles of Salesforce Developer and Administratorin the organization.
  • Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.
  • Created partner community by using Community builder.
  • Implemented customizations usingApex classes, Visualforce pages, Apex ControllersCustom, Extension List, web service integration usingSOAP, REST and salesforce API's, SOQL, SOSL,Aggregate queries and Force.com API.
  • Worked with anonymous blocks that compiled and executed in Force.com IDE, also in integrating Salesforce.com with Google Apps like mails, calendar, docs, and sites.
  • Good hands on practice with the new Lightning System Design which helps to quickly and easily create modern enterprise apps using Lightning App Builder and Lightning Components Performed.
  • Worked with Einstein Analytics BI Tool of salesforce to visualize the business flow through Datasets, lens and Dashboards.
  • Built marketing camping reports in Salesforce and utilize it as a main source of data to integrate with marketing cloud.
  • Designed salesforce service cloud console to enhance productivity with dashboard like interface.
  • Worked with MVC Model View Controller design pattern and implemented in salesforce customizations using sObjects, Apex controller classes and Visualforce pages.
  • Built Customized reusable lightning component-UI Framework using Lightning Framework and aura framework.
  • Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer
  • Provided development, implementation, and updating focusing on Sales cloud and Service cloud.
  • Developed enterprise Einstein analytics framework to test thewave analytics dashboards
  • Implemented Salesforce app and Lightning Experience events supported for one app container, Aura events and handlers for interactions between components.
  • Implemented customizations using Apex controller classes Custom, Extension, Triggers and Visualforce pages.
  • Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud.
  • Implementation of Salesforce Service Cloud from Business case to operation.
  • Strong Implementation and rollout experience with Salesforce.com CRM (Sales & Service Cloud) and Force.com Platform.
  • Used Sales Cloudin Preparing and getting approval of design, functional and technical specifications from business.
  • Creating Web Services for handling requests and API and SAAS based applications using REST API.
  • Configure salesforce and marketing cloud integration user along with configuration in salesforce.
  • Integration of Sales cloudwith external information systems using SOAP APIweb services.
  • Working Experience on Configuration, Customization and Development with Salesforce.com on Service Cloud.
  • Worked with Salesforce Sales Analytics and Service Analytics standard applications in Einstein Analytics.
  • Used Data Loader, ETL Cloud for insert, update, and bulk import or export of data from Salesforce.com subjects.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing

Environment: Saleforce.com, Apex Classes, Controller Classes, Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Service Cloud, Sales Cloud, Lightning components, Wrapper classes, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Force.com IDE.

Confidential, Charlotte NC

Salesforce Developer

Responsibilities:

  • Performing both the roles of Salesforce Developer and Administratorin the organization.
  • Worked with various SalesForce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Custom Objects.
  • Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Stored procedures and triggers are created for high performance.
  • Implemented the requirements on Salessforce.com platform and Force.com IDE Plug-in using Eclipse and Apex Language.
  • Developed Apex Classes, Apex Triggers and Validation rules.
  • Created and used Email templates in HTML, Custom (without using Letterhead), Text and Visual force.
  • Interacted with the Sales Force.com premium tech support team on a regular basis.
  • Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into SalesForce.com, checking for the correctness of the data.
  • Involved in Business requirement meetings like gathering information for IT team and analyzing the information provided by Business users.
  • Interfaced with Business user to update the business requirement document as well as testing document.
  • Knowledge on Salesforce Lightning components to build custom applications.
  • Upgraded some apps fromSalesforceclassic to lightning experience to develop rich user interface and better interaction of pages.
  • Formatted and migrated the user data into Lightning Experience. Tested the Lightning components for small set of test users.
  • Customized Lightning components were built using Javascript on client side and Apex on server side.
  • Replaced all standard buttons and actions with Quick Actions or Lightning Components.
  • Implemented new enhancements including creation of custom objects, workflows, email alerts and templates.
  • Used sandbox for testing, migrated the code and worked on Apex test classes, involved in resolving issues found in Unit testing and UAT.
  • Involved in Agile/SCRUM based approach to UI Development.
  • Experience in Standardized UX templates and archetypes.
  • Developed and maintain visual force, Force.com pages and integration to other third-party solutions
  • Maintained multiple user roles, security, profiles, workflow rules, etc.
  • Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.
  • Working in Agile Methodology Procedure and Sprint System, attended daily scrum meetings.

Environment: Saleforce.com platform,SalesforceLightning, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, S-Controls, Dashboards, Reports, UI/UX, Production environment, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse, IDE Plug-in.

Confidential

Salesforce Admin

Responsibilities:

  • Involved in Design Sessions with the Client during Project Design Period.
  • During Design Sessions with Client, Simultaneously Created Use case Diagrams, Class Diagrams, Sequence Diagrams and Share it to our Team.
  • Used JIRA to Share documents to Offshore Team.
  • Creating an owner-based sharing rule with the same source and target groups as an existing rule overwrites the existing rule.
  • Sales Cloud and Service Cloud is handled by us and Marketing Cloud is Done by other teams.
  • Used to Organize a Daily Stand up Call with an offshore Team to Explain Design and Clarify Doubts.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Used the tools SharePoint, App exchange tools(BME), JIRA Confluence to Share Design Documents and Track team Progress.
  • Worked on Communities.
  • Created many Email Templates, Mail Merge Templates through Appexchange Apps.
  • Worked with Force.com Employees as a point of Contact whenever needed. Cases were raised to Salesforce to solve our Platform issues.
  • During Development, coordinated Team to Ensure they Follow Salesforce Best Practices.
  • Worked on Eclipse Force.com IDE, GIT repository Plugin.
  • Developed Visualforce pages with CSS, JavaScript
  • Created User Profiles, Roles and permissions for External users into Salesforce.
  • Created Workflows, Used Process Builder to create Tasks and Send Emails to Task Creator once the Task is finished by the Assignee.
  • Also a Class is invoked by Process Builder to Make a Call out to Internal Systems and notify them that a Task is created for them

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, XML, JavaScript, Controllers, Sharing Rules, Visualforce Pages, Triggers, Process Builder, Workflows, Email Updates, APEX Data Loader, Web Services API, ANT Tool, GIT Repositories, SOAP, REST.

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