SUMMARY

• Certified Salesforce Professional with over 11 years of overall experience in Systems Analysis, Design, Development, and Implementation of various web/windows applications.
• 9 years of experience in Salesforce both as Administrator and Developer (APEX, LC, LWC, VFP).
• Experience in Sales and Service Cloud.
• Experience in building Lightning Apps using standard controls.
• Developed custom Objects, Fields, Dependent picklist values, validation rules, Page Layouts, Search Layouts, and Tabs.
• Performed administrative tasks - creating Users, Profiles, Roles, Permission Sets, Page Layouts, and Record Types, and configured sharing rules based on Organization role hierarchy.
• Created workflow rules, and approval processes and defined actions like Tasks, Email Alerts, outbound messages, and Field updates.
• Created communication templates used for Email alerts based on Text, HTML, and Visualforce types.
• Customized standard features like auto-response, assignment, and escalation rules on Lead and Case objects.
• Developed customized Reports, Dashboards for business users and managers.
• Written test classes for Triggers and Apex classes to meet 75% of code coverage to migrate to Production instances.
• Written SOQL, SOSL, Aggregate, and Relationship queries in apex classes, triggers to retrieve optimized data from Objects
• Worked on creating custom Lightning controls using Components, Events, Methods, and Actions.
• Advanced Salesforce development skills including Apex, Visualforce, Lightning Components (HTML, JavaScript, CSS), Platform Events, REST, SOAP, Metadata & Streaming APIs
• Experience with JavaScript libraries including JQuery, Angular
• Good understanding of Aura framework and Lightning components.
• Created and maintained documentation for application design, Data mapping document for migration and integration technical design document.
• Good experience in preparing package.xml for deploying applications from Sandbox to Production instances using Force.com migration script and Workbench.
• Extensive customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Cases, Leads, Campaigns, Forecasting, Reports, and Dashboards.
• Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions, and Approval Processes.
• Coordinated and transferred knowledge to the offshore team.
• Implemented best practices to avoid governor limits by writing repeated code in triggers and apex classes.
• Used Data Loader and Import wizard while working on data transformation.
• Experience in Agile Scrum methodologies and worked in environments based on Agile delivery systems.
• Proficient in collaborating with other developers, and business and management teams.

TECHNICAL SKILLS

Languages: APEX, SOQL,SOSL

GUI: SFDC Lightning components, ASP.NET for Windows/Web Apps

Web Related: HTML, CSS, Javascript

Tools: /Utilities: APEX Data Loader, Eclipse IDE, Jenkins, Jason, API’s, Salesforce Developer Workbench, Microsoft Visual Studio

Domain Knowledge: CRM, Insurance, Finance, Health

PROFESSIONAL EXPERIENCE

Confidential, Cleveland, OH

Salesforce Developer

Responsibilities:

• Involved in troubleshooting and resolving issues related to integration. Developed Apex classes with REST calls to connect to web services.
• Designed and Developed Apex Classes, Controller Classes, and Apex Test Classes for various functional needs in the application.
• Worked with Batch process keeping in mind the Governor limit and custom solutions were provided using Apex and Triggers.
• Created Custom objects, formula fields, and design validation rules page layouts, workflow rules.
• Worked on troubleshooting the issues/bugs and fixing them to deploy to PROD.
• Configured Salesforce for various business needs (e.g. profiles, permissions sets, sharing rules, user roles, data security, org refreshes, etc.)
• Utilized Data Management features like Data Integration Rules, Data Import Wizard, Data Loader, Data Export, and Mass Transfer/Delete Protocols to validate, transfer, delete, import, and export organization data.
• Worked on Lightning Process Builder to consolidate existing workflow rules.
• Implemented several community pages using Lightning Web Components.
• Generated various reports and dashboards in lightning for Sales performance tracking.
• Worked on Dynamic Apex to access subjects and Field description information, and execute dynamic SOQL, SOSL, and DML queries.
• Involved in developing triggers, apex classes, and apex visual force pages.
• Following the complete SDLC life cycle during the execution of any project.
• Interacting with Business Analysts to gather and understand the business requirements

Confidential

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Preparing Functional and Technical documentation.
• Following the complete SDLC life cycle during the execution of any project.
• Interacting with Business Analysts to gather and understand the business requirements
• Designing applications as part of the design phase of the project.
• Designed, and developed the Custom objects, validation rules, Custom tabs, Components, and sharing rules to suit the needs of the users.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
• Created and deployed several reports for different user profiles based on the need in the organization.
• Created various Page layouts and configured Page layout assignments for various profiles based on record types.
• Involved in data migration.
• Coordinated and transferred knowledge to the offshore team.
• Involved in loading the data using tools like data loader and data import wizard.
• Involved in developing triggers, apex classes, and apex visual force pages.
• Involved in developing lightning components using Aura controls.
• Analyzing and solving problems raised by the developers & Monitors the performance of programs after implementation.
• Well organized with the work assigned and proven my abilities as keen a learner and shared the same with fellow team members
• Gained exposure in mentoring teammates, and training them on Salesforce Development and Admin courses.

Confidential

Salesforce Developer

Responsibilities:

• Created Workflow Rules, Page Layouts, Approval Processes, Tasks, Email Alerts, Field Updates, and Outbound Messages to manage the Workflow & Approvals.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field- Level security, and configured their sharing settings.
• Developed and customized the salesforce.com application based on the user’s needs.
• Developed field & page layout customization for the standard objects like Account, contact, and Leads.
• Maintained and gave permissions to communication templates based on Profiles.
• Performed Data Analysis and migrated data from SQL Server database to sales force.
• Responsible for enabling network-based security and an organization-wide list of trusted IP addresses.
• Worked on various saIesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards, and Reports.
• Created workflows for automated lead routing, lead escalation, and email alerts.
• Involved in the maintenance of the previous versions of the product by addressing bugs and client issues.
• Customized page layouts for Opportunities, Contacts, and Accounts depending on user roles, and groups.
• Created Master-Detail and Lookup relationships on Standard and custom objects and defined junction objects to establish connectivity among objects.
• Implemented pick lists, filed dependencies, lookups, master-detail relationships, validation, and formula fields to the custom objects.
• Coordinated and transferred knowledge to the offshore team.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.
• Responsible for creating Queues, workflow rules, and tasks to share and automate work with the users in the Queue.
• Created unit test cases and coordinated change requests to drive the business requirements.

Confidential

Salesforce Administrator

Responsibilities:

• Implemented enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards, and Reports.
• Added new custom objects, assigned fields, designed page layouts, custom tabs, components, and custom reports.
• Created and deployed several reports for different user profiles based on the need of the organization.
• Configured Profiles and Administrative permissions to grant/deny users access to platform features.
• Created new user accounts Manage access levels for various accounts Import/exported data. Created business logic to assist workflow Construct objects, page layouts, and fields.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created user groups and configure workflows and assignment rules to enable proper routing of leads to the marketing members.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Provided user support and bug-fixing activities as per the SLA.
• Developed various Custom Objects, Tabs, Entity-Relationship data models, and validation rules on the objects and tabs, Components, and Visualforce Pages.
• Created various Custom Objects, Tabs, Components, and Visualforce Pages and Controllers.
• Designed and developed SFA based Application on the Force.com platform in the Salesforce.com environment with Apex programming language as the backend and Visualforce Pages as a user interface.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Confidential

.NET Developer

Responsibilities:

• Coordinated with Business Analysts and End Users for functional requirements and clarifications.
• Involved in the design specifications and development of the web client and navigational approach.
• Provided technical support for the existing applications in UAT and Production.
• Resolved the tickets and developed the Change Requests from the Clients.
• Interacted with other team members for inter-module transaction functionalities.
• Involved in the initial setup of the application in different client locations.
• Involved in team meetings and Weekly/Monthly status reporting calls.
• Responsible to create new web services using ASP.Net with C#.
• Support/modify the existing web services as per user requirements.
• Managing the SQL server databases.
• Provide Support to other teams to fetch the data from the centralized database using ASP.net XML Web Services.
• Used ASP .NET web server controls like Grid View and Data List for displaying the records.
• Created User Controls and Custom Controls for a common purpose in the whole application
• Used CSS (Cascading Style Sheets) in ASP .NET pages.
• Designed and developed the web forms using ASP .NET 2.0 with Silverlight.