SUMMARY

• Salesforce developer with 9+ years of IT experience that includes 5+ years of experience in Salesforce.com and Force.com. 4+ years of experience in developing applications using Java/J2EE technologies.
• Experience in configuration, customization, integration, communities, and lightning migration from classic, lightning component development using lightning design system.
• Expertise in SFDC Development usingLightning Application, Apex Language,Visual Force Pages, Classes, Controllers, Triggers, Components, Tabs, Apex Web services, Custom Objects, Reports, Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Workflows.
• Worked Salesforce.com Customization, Creation and maintenance of Record types, Page Layouts, Objects, Tabs and Fields.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Knowledge in working with various deployment tools like Change sets, ANT, Jenkins, Tortoise Git, Tortoise SVN, Eclipse IDE and managing repositories efficiently.
• Experience in working with Service Now and handled help desk tickets without reaching service level agreements.
• Developed Lightning apps using lightning Components and made them compatible with salesforce1 mobile app.
• Involved in estimation and analysis for migration from classic to lightning.
• Involved in creating the Tabs, Links and Visual Force pages to configure the application in Salesforce, Managing and executing queries in SOSL/SOQL.
• Worked on designing SOAP/REST APIs integration architecture to provide the programming interface to interact with Force.com and external systems.
• Worked with Apex Data Loader tool to migrate and update the data from external data base.
• Worked on Salesforce CPQ (Steel brick) pricing using list, cost/markup, percent total, block, price rules, and calculator plugins, system and user discounts and filter rule.
• Good knowledge in automating business with Lead and Case Assignment rules based on different criteria.
• Experience with Salesforce.com Reports, Dashboards, Workflows.
• Experience in Force.com platform, Sales Cloud, Eclipse, Force.com IDE, Custom App development & maintenance, Roles & Profiles, Security and Sharing, Approval process.
• Extensive experience of capturing and analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.
• Experienced in Business Requirements definitions and Analysis, translating the complex business needs into clear and concise Business Requirements Documents (BRD) and Functional Requirements Documents.
• Possess Comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, and Case Management and worked on Sales cloud, Service cloud and marketing cloud.
• Experience in implementing Enterprise applications using Java/J2EE, JSP, Servlets, JDBC, Web Services, JavaScript, HTML and XML.
• Acted as a liaison between experts and the client to ensure standards were met, while tracking all project requirements and maintaining appropriate documentation.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, App-Exchange, Custom Objects, Salesforce SFA, Apex Language, Apex Classes/Controllers, Lightning, Triggers, Salesforce CPQ/CLM, SOQL, SOSL, Visualforce Pages/Components, S-Controls, WaveAnalytics.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform.

Programming Languages: Apex, SQL, SOQL, SOSL, Java, VB, J2EE, SQL, HTML, C, C++, HTML5, CSS3, jQuery, JavaScript, React Native, XML

Web Technologies: HTML, XML, Java script JSP, WSDL

IDE: Eclipse, Visual Studio.

Databases: Oracle, SQL Database, MySQL.

Software Methodologies: Agile, Scrum.

Operating Systems: Windows, Mac, Linux.

Documentation tools: MS Office, Notepad, MS Paint.

PROFESSIONAL EXPERIENCE

Confidential - Dallas, Texas

Salesforce Lightning Developer

Responsibilities:

• Experience in Force.com Apex Classes, Apex triggers Integration, Visual force, and Force.com API. Development using custom lightning web components (Aura and LWC).
• Extensively worked on the lightning web components (LWC).
• Used various deployment tools such as Change Set, Eclipse and ANT.
• Worked with APTTUS CPQ on Product Configuration, Pricing Configuration with some advanced functionality of SFDC.
• Worked on Service Console Lightning application which contains multiple number of Lightning web components (LWC).
• Developed multiple number of Lightning web components (LWC) regarding service case console page.
• Design, develop and implement solutions for Apttus CPQ system deployed on Salesforce platform.
• Worked on advanced HTML elements for developing the LWC components.
• Migrating aura components to Lightning Web Components.
• Implemented and configured Field Service Lightning (FSL), Lightning Flows.
• Used Field Service Lightning (FSL) enables businesses to unite customers, connected devices, agents, dispatchers, and employees in the service field with one powerful service platform.
• Involved in CPQ (Configure, Price& Quote) design, mapped to the Salesforce custom objects, and involved in Apttus Advanced Workflow Approvals.
• Executed workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.
• Experience with APPTUS CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.
• Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.
• Experience in configuring price quote (CPQ) with Apttus.
• Worked on product setup, product options, product configuration rules, pricing, discounting and Quote templates in steel brick CPQ
• Performed Steel brick CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Implemented service cloud functionality like case management, field service management and CTI integration.
• Worked onLightning Process builderflows, Connect API,Chatterandquick Action.
• BuiltLightning ComponentTab for Salesforce 1 Navigation and Custom Applications inLightning Experience.

Confidential - Dallas, TX

Sr. Salesforce Developer

Responsibilities:

• Involved and interacted with various business sales and marketing for gathering the requirements for CRM implementation and project estimation timelines on regular basis.
• Analysed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.
• Migrating existing Aura Components and Visual force page to lightning web components (LWC) to improve application performance by following web standards, shadow DOM, custom elements, templates, ECMA Script, events.
• Created user roles and profiles, security controls and shared settings.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Implemented Configuration, Customization and Development with Salesforce.com on Service Cloud and Sales Cloud.
• Developed Lightning App Builder can help you build responsive apps that display on any device, as well as custom pages for Lightning Experience.
• Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.
• Enhanced Communities by adding new fields, and field sets using Salesforce Lightning.
• Implemented Field Service Lightning (FSL) in Service Cloud and customize Field Service.
• Worked on Data integration rules in Field Service Lightning (FSL) and enable those rules for Resource Absence, Service Appointment, Service Territory, Work order and Work Order Line Item objects.
• Worked on Apttus CPQ, LDAP and Integration with Share point.
• Familiar with Apttus admin settings, Apttus custom settings and DocuSign settings.
• Experience in CPQ Merge Service, Configuration and Pricing APIs (Apttus customization).
• Experience in configure price quote (CPQ) app such as Apttus.
• Integrated Steel brick and salesforce integration for automating quoting, contracting and billing process
• Pricing factors like variance pricing, volume-based pricing, attribute-based pricing has been configured using Steel brick CRM.
• Created Executive and other Dashboards using wave Analytics.
• Created custom controllers implementing complex code for retrieval from Salesforce to Visualforce pages.

Confidential, Atlanta

Salesforce Developer

Responsibilities:

• Involved in the analysis, design, development, and customization in the implementation of Salesforce.com modules.
• Implementation of Salesforce Service Cloud from Business case to operation.
• Involved in running scheduled jobs which includes running daily reports, dashboards and batch classes.
• Actively managed in resolving issues during testing phase and deployments both in Sandbox as well as Production.
• Played an active role in supporting the release team during the deployments in staging environment and production, performed the post deployment activities in production.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Replaced all the JavaScript buttons with Quick Actions or Lightning Web Components in Lightning.
• Involved on creating lightning Pages inside Lightning Community Builder.
• Worked on the Field Service Lightning (FSL) mobile app how it works and aids on - site job management to a mobile workforce.
• Experience setting up field service features according to client unique business needs. This includes installing field service lightning managed package and field service lighting mobile app.
• Experience with setting up FSL data models (Work Orders, Service Appointments, Service Resources, Territories, etc.)
• Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Strong understanding of Salesforce standard objects and Apttus CPQ application.
• Configured complete PLI with different charge types and charge type criteria combinations for all the products and services using Steel brick CRM.
• Created reports and dashboards using wave analytics, proceeded the payment using steel brick CPQ.
• Huge data loads included millions of records- thereby involving my intense role during data migration for all the major projects in production and sandbox instances.
• Actively coordinated and participated in the meetings with the off-shore teams and in alpha review and has been one of the key point of contacts in the team.
• Monitoring and addressing system related defects by the business.

Confidential, Dallas, TX

Salesforce Developer

Responsibilities:

• Worked on large Salesforce CRM implementations including- Improving Sales Process, Partner Portal Implementation, Orders and Discounts, Integration and legacy systems etc.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization.
• Oversaw user roles and permission levels in Sales Cloud for salespeople and marketers for two business units.
• Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Reviewing the test cases provided by the QA team and providing feedback.
• Worked on Agile and Scrum Methodology for Salesforce custom app implementation.

Confidential

Salesforce Admin / Developer

Responsibilities:

• Worked with Business System Analyst to provided recommendation and designed the Best Solutions for implementing new business ideas.
• Participated in the training sessions provided by the Salesforce team.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.
• Customized Chatter objects and tabs to view progress and discussion on business process.
• Worked with AppExchange Dup Catcher to filter and prevent duplicate records in the organization.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.

Confidential

Salesforce Admin / Developer

Responsibilities:

• Ensure reporting is created and structured to provider Management on the health of teams and the business.
• Develop effective data management processes and data governance.
• Performs routine Salesforce data management/clean-up tasks.
• Worked as Production Support to help end-users in Login issues, workflows, reports and dashboards, and scheduling processes.
• Set up Time dependent tasks and field updates as actions for the respective workflows as required by the Business process.
• Imported data using Import Wizard, Apex Data Loader for obtaining Lead and Contacts information.
• Designed and developed User Interfaces for Sales Force users as per requirements.

Confidential

Sr.JAVA Developer

Responsibilities:

• Extensively worked withXML schema XSD,XSL/XSLT,XMLto navigate in XML documents, andSAXto process and parse xml files.
• CSSis used to styleWeb pages,XMLmark-up.
• Implemented servlets to handle HTTP requests foron-line requests, credit card payments, registration andbug tracking.
• Developed DAO objects and implemented data access layer using JPA-Hibernate to perform CRUD operations.
• Created and maintained mapping files, persisting classes and transaction control inHibernate toaccess the database.
• Understanding and analysing business requirements.
• Formulated Use Cases for each business requirement and normalized the use cases to suit the requirements.

Confidential

Sr.JAVA Developer

Responsibilities:

• Developed thecustom tagto display various campaigns on Credit Care Sign on and Welcome page.
• Developed the credit check module usingServlets and JSPCore Java components inWeb LogicApplication Server.
• DevelopedMessage Driven Beansfor asynchronous processing of alerts.
• Extensively worked on Java server side programming usingServlets, and JSP.
• Created and implementedPL/SQLqueries, views stored procedures and triggers.
• UsedLog4Jlogging framework to write Log messages with various levels.
• Involved in injecting dependencies into code usingspring core module.
• Responsible for Web Logic administration, maintenance, and performance tuning.

Confidential

JAVA Developer

Responsibilities:

• Developed user interface (view component of MVC architecture) with JSP, Struts Custom Tag libraries, HTML5 and JavaScript.
• JavaScript is used for client side validation and to control some dynamic data.
• Extensively worked with Oracle Application servers, Apache Tomcat, JBoss 4.2.3.
• Used MAVEN scripts to fetch, build, and deploy application to development environment.
• Used software development methodologies such as waterfall.
• Used Eclipse as Integrated Development Environment (IDE).
• Prepared technical and Java API documentation.
• Clear Case is used for version control.