SUMMARY

• Having 9+ years of IT experience in various stages of Software Development which includes 7 years of experience as Salesforce CRM Developer, Administrator and Business Analyst on Salesforce.com platform 2 Years of Salesforce lead developer Experience.
• Experience in implementing technology - enabled business solutions.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using salesforce.com.
• Expertise inhealth cloud, partner portal and customer portal.
• I have provided Salesforce solutions to clients nationwide, ranging from Salesforce Commerce Cloud, Sales Cloud, Service Cloud, Marketing Cloud Desk.com, Salesforce1 Mobile, Salesforce Lightning Components and Lightning Apps.
• Experience in Administration, Configuration, Implementation of Salesforce CRM and Salesforce SFA applications based on Apex Language and Force.com Platform.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, S-Controls, Force.com IDE, SOQL, SOSL.
• Worked on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.Responsible for the overall health, compliance, and practice of the Salesforce.com PlatformApply knowledge to ensure deliverables from multiple development work threads follow robust release management disciplines and procedures
• Worked with Jitter bit, Copado tools and Heroku connect to migrate data and metadata from one organization to another organization.
• Proficiency in SFDC Administrative tasks like creating and customizing Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and Events.
• Heavy configuration within Marketing, Sales and Health Cloud responsibilities
• Worked on configuration of specifichealth cloud-related functionality within aHealth Cloudimplementation.
• Experience in data migration using Import wizard and Apex Data Loader.
• Used Force.com Web services API and outbound messaging for implementing web services through WSDL in the application for access to data from External systems and websites.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• SalesForce.com development experience in a multi-tiered release environment, including hands-on configuration and release management experience
• Experience in customizing Salesforce CRM for generating web-to-leads and web-to-cases.
• Proficiency in Object Oriented Languages like C++, Java, JSP, Servlets and other Java technologies.
• Experience in web technologies like HTML, XML, CSS, JSP, and JavaScript.
• Experience in databases such as Oracle and MySQL
• CreatingLightningApps combiningLightningDesign System,LightningApp Builder andLightningComponent features.
• Worked on Salesforce Platform to build Mobile App by enablingLightningComponents to makeLightningApplication mobile
• Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows.
• Extensively worked on Salesforce.com sandbox and production environment including creating Sandboxes and refreshing it time to time. Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool, and Change Set.
• Proficiency in installing and developing Lightening, App Exchange applications.
• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• EnabledAura Framework, by addingAura AttributesandAura HandlersforEventsto focus on Logic and Interactions in Lightning Applications
• Extensive experience in Demand ware and Commerce Cloud
• Collaborate with members of the project team and business owners to design, develop, unit test, and provide post-release support
• Excellent debugging and documentation skills to achieve the complex business functionality.
• Proficient in cloud based business applications, experience with data management and reporting, in combination with strong analytical skills.
• Have working experience in Design and Development of UI’s Using Visual force, and HTML.
• Good understanding of Software Development Life Cycle (SDLC) and Agile with expertise in Requirement gathering, Analysis, Designing, Development and Testing.
• Worked closely with Business Users to enabled business process using SFDC.
• Excellent communication and inter-personal skills; accustomed to working in both large and small team environments.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Scheduler, Apex Classes/Controllers, Batch Apex, Apex Triggers, SOSL, SOQL, Visual force (pages, controllers & components), Lightning, S-Controls, Apex Web Services, Workflow & Approvals, Reports & Dashboards, Analytic Snapshots, Custom Objects, Change Sets, Flosum

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Data Loader, Force.com platform (Sandbox, Production) and Sandbox loading & Testing, Force.com Migration Tool.

Lightning Experience Development: Salesforce Lightning Design System and Lightning Components, Aura Framework, JavaScript Controllers, Server-side Controllers.

Languages: Java, Apex

Wind-chill: PDMLink, Part slink, MPMLink, SUMA, QMS, CAD Integrations, Business and System Admin

Web Technologies: SOAP, REST, CSS, JavaScript, HTML

Databases & Office Tools: Force.com DB MySQL, MS SQL Server, MySQL, MS Access, MS Office.

ETL/Integration Tools: App Exchange, ETL Data Extraction, Workbench, Mobile App Development, Salesforce SDK

Platforms: Windows NT/2000/XP/Vista/7, Windows Server 2000/2003/2008

Project Management: Agile/Scrum, SDLC, waterfall, OOAD, UML

PROFESSIONAL EXPERIENCE

Confidential, Peoria IL

Salesforce Lead Developer/Administrator

Responsibilities:

• Developed, enhanced, and maintained existing Salesforce customized software solutions.
• Administered, maintained, and enhanced Salesforce implementation for 2500+ Salesforce licenses.
• Involved in defining solutions based on the requirements from various Business Functional units such as Sales, Services, Marketing, Partner
• Developed Custom objects, Custom fields, Tabs, Record types as per the requirements of the organization.
• Involved in areas such as Lead Management, Campaign Management, Content Management, Customer Service/Case Management, and Dashboard/Report development.
• Responsible for design and code review, and release management
• Developed APEX classes, Visual force pages and APEX triggers to develop the custom functionality as per the requirement. Worked with Sales cloud, service cloud and marketing cloud.
• Data migration and updates through the tool provided by Sales force.com and Copado tools.
• Integrate commerce cloud with Salesforce with Salesforce community
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Automated business logics in the organization using validation rules, workflow rules and apex triggers.
• Created and configured Page layouts and search layouts to organize fields, custom links, related lists and other components in detail and edit pages of records.
• Developed integration processes using Salesforce.com’s Web Services (using callouts), API and third-party integration tools (Apex Data Loader, Pervasive, etc.)
• Implemented Release Management process with Copado.
• Working with Marketing Automation platform (Marketo) and managed company marketing campaigns within Marketo.
• Experience in building reusableUI componentsand pages with Lightning component framework.
• Worked on Salesforce1 Platform to build Mobile App by enablingLightningComponents for use in Salesforce1 mobile platform to makeLightningApplication mobile. Retrieved some data and its functionality from Third-Party API's and displayed within thelightningcomponents.
• Worked in integration of Salesforce portal with Ecommerce(cloud craze)
• Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Experience in SFDC Integration using Web Service and Apex Programming, App-Exchange Packages& Custom Applications, Salesforce.com Service Cloud expertise.
• Experience working with Sales cloud and Service cloud.
• Involved in Data Migration and Integration using SSO and Web services.
• Implemented Pick lists, Dependent pick lists, lookup relationship, master detail relationships, validation and formula fields to the custom objects.
• EnabledAura Framework, by addingAura AttributesandAura Handlers for Eventsto focus on Logic and Interactions in Lightning Applications.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce
• Wrote SOSL and SOQL queries with consideration to Governor Limits to export bulk data and data modifications.
• Evaluate, advise and implement best practices in the integration and exchange of data between Salesforce and other Acadia Healthcare systems
• Managed data transfer/mapping between Salesforce.com and other applications databases.
• Implemented SalesforceDevelopment Cycle covering extensively in Sales Cloud, Service Cloud and Call Center.
• Worked with the Integration Team during data loads to improve the performance of data loads.
• Understood Logs, Alerts and troubles hooted any and all problems related to the Salesforce.com solution.
• Manage overall health of infrastructure and environments
• Enhanced the security by configuring profiles, organization wide defaults, sharing rules and roles.
• Designed and performed rollout from Salesforce classic to lightning, developed lightning components using aura framework, lightning app builder and lightning design system for styling.
• Developed Apex Controllers and Extensions along with Visual force pages for better UI and functioning.
• Developed and deployed Apex Classes, Batch Apex and Scheduled Apex for various functional needs in the application. Works with Release Management to ensure modules are production-ready
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Led the end to end delivery of a Salesforce.com projects which involve planning, assessment, design, developing, integrating, testing and deploying a Salesforce.com for Service Cloud and Sales Cloud
• Supported off-shore staff of 6 members for incident fixes and enhancements
• Participated in reviews of new Salesforce features and capabilities introduced every quarter to see how we can take full advantage of the Salesforce.com Platform.
• Apply knowledge to ensure deliverables from multiple development work threads follow robust release management disciplines and procedures
• Created Simple Process flow diagrams to document the vision flows of the requirements and worked on the requirements.
• Created/setup Sandbox for testing and migrated code from development org to other sandbox and production orgs, and vice versa using change sets, Flosum (an App Exchange app)
• Written well-commented code and adhere to naming conventions and Submitted code for review, if required, and adhere to the standards established by team leads.
• Release Management/Deployment Management
• Creating Users, groups, Teams, Role, OIR, Types
• Creating Life cycle & workflow to map the business process
• GUI Customizations - Smith meeting, Free busy data table, Recurrence meeting window, Delegate Meeting window on Wind-chill Project link 7.0
• Customizations of Meeting object for Recurrence Meeting, Delegate Meeting.
• Analyzed all the production issues and prioritized the issues based on the severity/user impact and requested business approvals if a hot fix is required.
• Supported QA and UAT for enhancements and productions fixes
• Effectively communicated with other development team members and demonstrated the ability to deliver quality results in a timely fashion.

Environment: SalesForce.com Platform, Marketo, Marketing Cloud, S-Controls, Salesforce.com Custom Objects, HTML, Java Script, Workflows, Reports, Force.com Eclipse Plug-in, SalesForce.com sandbox. MS SQLServer2000, MS Access, Query Analyzer, SOQL, Data Loader, Windows 2000 Server, Apex, Visual force, Apex Classes, Apex triggers, Visual force, Pages, Batch Apex, Schedule Apex, Wind-chill PDMLink, Approvals, Case Management, Automation.

Confidential, Orlando FL

Salesforce Admin/Developer/Lightning Developer

Responsibilities:

• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Agile Development Methodology was followed for the implementation
• Working onhealthcloudand servicecloud.
• Worked on Administration and Development of Web Sphere Commerce. Working on Solr integration with Web Sphere Commerce. Working on customer portal and implemented Single Sign on with Portal.
• Developed custom Business logic using Apex Classes, Visual force pages. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Lightningcomponent look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.
• Used refined global search inLightningby developing Apex classes and Controllers. Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Developed Lightning Component Framework and built Lightning component using aura framework.
• Worked on Sales Cloud, Service Cloud, Marketing Cloud/Exact Target, Health Cloud Platforms, and also Sales and Marketing Application Development.
• Responsible for deployment using Force.com release management and knowledge of Force.com/Sandbox environments
• Designed Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Organized Email Templates and Mail Merge Templates and was committed in doing the mail merge for various standard and custom objects.
• Worked on various salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Installed the Call Center Applications and allowed the end users to maintain a track history of customer’s complaints.
• Implemented Configuration, Customization and Development with Salesforce.com on Sales Cloud and Service Cloud. Worked on Exact target/Marketing Cloud set up
• Generate Email Templates and have knowledge in bulk emailing users.
• Deliver continuing support in the areas of SFDC configuration, administration, reporting, data migration, solution design and project co-ordination.
• Worked on performance tuning of Portal and Web Sphere Commerce. Setup Authentication of portal with Microsoft Active Directory and ADLDS. Worked on WCM workflow.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Developed Custom responsive VF page with bootstrap, CSS, JQuery Touch and JQuery mobile for mobile devices.
• Used Bootstrap, Accordion, and Collapse in various Visual force Pages.
• Written SQL queries to retrieve information from the database.
• Designed and deployed the custom objects, custom tabs, entity relationship data model, validation rules, workflow rules, page layouts, visual force pages, Apex coding, App Exchange Deployment to suit the needs of the applications using plugins like JavaScript, JQuery, Bootstrap.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Worked on developingSalesforceLightningApps, Components, Controllers and Events.
• Experience in Salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dash board.
• Customized existing Visual force to align with Salesforce new Lightning UI experience.
• Created multiple LightningComponents, added CSS and Design Parameters that makes theLightningcomponent look and feel better.
• Created Impressive designs with custom styling to bring dynamic versions of the components when setting up in Lightning App builder.
• Specify timers that send Ajax update requests to Force.com according to a specified time interval.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Worked on customization of Visual force to have lightening experience for desktop and mobile applications.
• Worked on Service Cloud and involved in configuring and integration of CTI for Inbound and Outbound calls.
• Worked on Sales Cloud and Service Cloud with functionalities like Opportunity Management and Case Management.
• Implemented Test classes to support Code Coverage for deployment to production and performed smoke tests before QE Validation.
• Written SOQL queries to fetch the data from Workbench and Explorer.
• Involved in Data Migration Activities to handle bulk loads using APEX Data Loader.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.

Environment: Salesforce.com platform, Sales Cloud, Service Cloud, Health Cloud, Apex Language, Visual Force (Pages, Component & Controllers), SOQL, SOSL and DML, CTI, Validation Rules, Workflow Rules, Approval Process, Process Builder, Custom Objects, Data Loader, Workbench, Sandbox, Eclipse IDE Plug-in.

Confidential, Newyork, NY

Salesforce Developer/Administrator

Responsibilities:

• Multiple discussions on the requirements, issues and suggestions on solutions in relation to the SFDC environment for Proof of Concept demo and for customer endorsement.
• Subject matter expert in identifying, planning and implementing new Salesforce.com and Lightning Experience features and functions new screens, workflow, force.com objects, reports and Apex code to meet business requirements.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Created External data sources using Lightning connect to connect to SAP end-point. Created Lightning Component Tabs and Visual force Tabs.
• Involved in Service Cloud, Sales Cloud Application Setup activities and customized the apps to match the functional needs of the organization.
• Created a user interface usingAuracomponents, CSS, Bootstrap for a user to enter case details and submit in toSalesforce.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects and Developed UI containing angular/JQuery in Salesforce
• Created Web Sphere Portal and Web Sphere Commerce production, UAT and Dev Environment
• Performed the detailed analysis of functional and technical requirements, designed & deployed the custom objects, identified the lookup and master-detail relationships, and created the junction objects. Demonstrated ability to translate customer requirements into specification.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab and created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Involved in Service cloud and Sales cloud for Implementation/Customization.
• Managed and maintained Market marketing automation platform.
• Used Data Loader for insert, update, and bulk import or export of data fromSalesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Created custom object creations with multiple record types, page lay outs, custom buttons, validation rules and apex triggers.
• Deployed Customizations from Sandbox to production Environment by creating Change Sets and using the ANT Migration tool.
• Created custom reports and dashboards outlining key sales metrics for upper level management and provided daily administration and support to Marketing Cloud.
• Business Process and Sales Process creation for Direct & Channel Sales, as well as Marketing Workflow Integration (Marketo) (Exact target).
• Developed Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Worked withExactTargetmarketing automation suite for email, landing pages, camping web analytics, lead scoring, assert management, and trigger workflow.
• Worked with Multi-Currency, Product and Price book set-ups.
• Migrated data from Traditional Applications toSalesforce using APEX Data Loader and Informatics on Demand.
• Experience in working withSalesforceMarketingCloudapplications for APT automation testing for restful services using MCAT Framework.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• UsedServiceMaxApp exchange fieldservicefor efficiently managing the customer contracts and configured relations between service max and SFDC.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Used Service Max App exchange field service for efficiently managing the customer contracts.
• Built, measured and managed company marketing campaigns within Marketo, marketing automation software.
• Developed Visual force Pages and Components to include extra functionality and developed Apex Classes to provide functionality to the visual pages.
• Worked with various Salesforce.com standard objects like Users, Contacts, Reports, Dashboards
• Worked on complete life cycle of SFDC Implementation.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.

Environment: Saleforce.com CRM platform, Force.com Sites, Apex, Visual force (Pages, Component & Controllers), Pages, Data Loader, Marketo, Exact Target, HTML,, Workflow & Approvals, REST, SOAP, Community cloud, Reports, Service Cloud, Sales Cloud, Custom Objects, Custom Tabs, XML, ETL Informatics, MYSQL, Email Services, Eclipse IDE Plug-in, Salesforce Mobile, web Services, Agile.

Confidential

Salesforce Administrator

Responsibilities:

• Worked based on the Agile Process
• Responsible for Admin activities like customizing custom fields, Page Layouts, Record Types, Workflows.
• Creation of Page layout for custom object as well as standard objects for respected Profiles.
• Configure and Set up relationship between various objects using look up and master detail relationship
• Experienced in writing Apex classes, batch apex, scheduled apex, triggers and workflows.
• Creation of Visual Force page and Apex classes.
• Approval Process, Validation Rules, Report Types.
• Responsible for Loading data into salesforce.com using Apex Data Loader, Import Wizard
• Responsible for migrating data from one Sandbox environment to another Sandbox environment using Force.com IDE tool and Change Sets.
• Designed various web pages in Visual Force for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the applicationusing platform database objects.
• Responsible for writing Test Scripts for various scenarios
• Worked on Apex Triggers and Apex Classes for custom logic.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Confidential

Software Analyst

Responsibilities:

• Developed SOAP and Java based web services
• Updated documentation for each release
• Resolved change requests and defects in SOAP/Restful Java based web services
• Acted as liaison between client and off-shore teams. Provided guidance regarding the data to be used during UAT phase by runningqueries in database.
• Eliminated 30% of UAT data issues and go-live phases defects, accelerating the performance of the application by recording criticaldefects in early stage of testing.
• Analysed client requirements, developed and executed test cases and test scenarios based on client requirement for each release.
• Reduced rework by 5% by updating Regression suite to include the requirements of all the releases.
• Mentored juniors and newly joined employees. Awarded Star of the month by Client for Test and Defect Management.
• Developed test cases/scripts for each release
• Performed system administration tasks such as troubleshooting and patching hardware
• Supported system operations by means of resolving incidents and QA of system products
• Involved in design and maintain of Test Plans, Test Cases and Test Scripts using Test Director, Test Manager.
• Involved Unit Testing, System Integration Testing, System/Black Box Testing, and Regression Testing with QA team.
• Strong experience in conducting User Acceptance Testing (UAT).
• Ensures operation by training client personnel; providing support.
• Interacted with potential clients in demonstrating the technology services.
• Provided extensive knowledge and training to the client in the use of application and services offered.