SUMMARY

• Over 12 years of experience in the IT industry in specific 8+ years working on Salesforce Administration/Salesforce CRM
• Salesforce Certified Administrator
• Recognized with Gold Star Award and spotlight award for outstanding performance
• Experience on Sales Cloud, Service Cloud, Marketing Cloud, Health cloud
• Proficiency in Administrative tasks like creating Profiles, Roles, Users, Email Services
• Extensive experience in creating Roles, Profiles, Record Type, and Assignment rule, Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflow.
• Worked closely with the Business users, End users and proven ability in understand the requirements from end clients.
• Experience working in an Agile Scrum environment or good familiarity with the Agile methodologies
• Skilled in customizing standard objects and develop Custom objects, Page - Layouts, and Record-types to distinguish between various requirements
• Update agile tracking systems to provide transparency
• Experience in implementing the Master-Detail, Look-up, Many-to-many, and Hierarchical relationships
• Experience in controlling the data access across the Application using Field-level security and Organization-wide Defaults, creating Profiles, Queues, setting up Role Hierarchy, Company profile and writing the Sharing Rules as per the Requirements
• Provide Agile coaching & leadership to all technical and non-technical team members (including a large component working remotely offshore) across the entire program delivery lifecycle
• Promote creation and adoption of standard practices for Scrum Management and Sprint planning, program management, Metrics management and reporting.
• Experience in creating Custom objects, Custom components, Custom Fields, Page Layouts, Tabs, Record Types, List Views, Related Lists, Custom Settings, Custom Labels, Static Resources, and Email Templates/HTML Email Templates.
• Experience in Generating Reports and Dashboards and customized various Dashboards to track usage for productivity and performance of Business Centers and their Sales Teams.
• Experience in working with Process Automation using Validation Rules, Assignment Rules, Escalation Rules, Workflows, Approval Processes
• Guiding and coaching the Team and organization onAgile/Scrum practices and values to meet program objectives
• Experience in setting up Organization-Wide Defaults (OWD) for Standard Objects and setting up Role Hierarchy, Profiles, Permission Sets, Sharing Rules, Public Groups, Queues, Network Access (IP Whitelisting).
• Experience in migrating applications from Classic to Lightning & Training Users.
• Implemented pick lists, dependent picklists, lookups, junction objects, master-detail relationships, validation, and formula fields to the custom objects.
• Created and maintained user profiles, workflows, dashboards on Salesforce
• In-depth understanding of CRM business processes that include Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management
• Strong exposure to Security and sharing rules implementation at object, field, and record level for different users at different levels of organization.
• Worked with a team of Subject Matter Experts (SME), admins, Project Managers, Developers and QA analysts during the SDLC.
• Good Understanding of the design and the mapping of the business procedures with respect to the technical implementation.
• Must be able to ensure Agile/Scrum concepts and principles are adhered to, must be able to be a voice of reason and authority, make the tough calls
• Experience in working with JIRA and Confluence.
• A well-organized, dedicated, goal-oriented and a hard-working team player with extensive communication with BA Team in analyzing the requirements.
• Excellent analytical, interpersonal, time managerial and problem-solving skills. Self-motivated with the ability to work independently or as an integral part of a team and committed to the highest levels of professional and personal excellence.
• Acted as Scrum Master for the team with a focus on guiding the teams toward improving the way they work; Facilitating sprint planning, retrospective and demos
• Excellent communication skills with good experience in interacting with clients across the globe
• Extensive experience in gathering and defining business requirements (BRD) translating them into technical specifications and functional requirements (FRS).
• Regular interaction with on-shore and off-shore different teams.
• Flexible, willing to learn and work under tight deadlines.
• Versatile team player and with excellent analytical, presentation and communication skills with strong ability to facilitate easy and transparent exchange of information across the team.
• Experience in Industry Sector Health, Food & Beverages i.e., FMCG products based & Steel Processing & Manufacturing Industry & Tobacco Industry & spacecrafts.

TECHNICAL SKILLS

CRM: Salesforce Classic, Salesforce lightning.

Business Tools: QlikView, Tableau, JIRA, and Confluence. Microsoft Office Suite (Word, Excel, Power point, Access, Project, and Outlook), MS Visio, MS Project, Rational Suite, MS SharePoint

Management Tools: HP Quality Center, Confluence, JIRA, Smartsheet

Process Methodology: SDLC, RUP, Waterfall and Agile/Scrum frameworks

Databases: Snowflake DB, Oracle 10g DB, Netezza DB, MS SQL Server DB

Operating Systems: Windows Server 2008, 2003, 2000, XP, 95 / 98, UNIX

Languages: C, C++, JAVA

Tools: MS SharePoint, MS Office, MS Visio, TOAD, Visual Studio 2008/2005, IBM Personal communication, CA WA Workstation, Mainframe

Big Data Factory: Qubole Hive, Reltio, S3 Browser

ERP Applications/ SAP Modules: SAP R/3 4.7, SAP ECC 5.0, SAP ECC 6.0/ MM Module (Primary), WM, SAP Basis

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Admin/Product Manager

Environment: Salesforce CRM Application Platform

Responsibilities:

• Administrated and monitored the company’s Salesforce CRM application.
• Experience on Sales Cloud, Service Cloud, Marketing Cloud, Health cloud
• Created Profiles, Roles, permission sets based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Driving the implementation of sales and marketing campaigns
• Created the workflows for automated field updates and Email Alerts on Case, Contact and Account Object,
• Developed New fields, page layouts and Record Types for the standard and custom objects like Account, contact, Contact Role, Documentation, etc.
• Experience working in an Agile Scrum environment or good familiarity with the Agile methodologies
• Maintained and gave permissions to communication templates, Queues, List Views based on Profiles
• Involved in Accounts Merging, maintaining Public Groups, Queues
• Update agile tracking systems to provide transparency
• Must be able to ensure Agile/Scrum concepts and principles are adhered to, must be able to be a voice of reason and authority, make the tough calls
• Created Reports and Dashboards as per the customer requirements
• Worked on bulk data migration from Excel to SFDC using Data Loader.
• Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Promote creation and adoption of standard practices for Scrum Management and Sprint planning, program management, Metrics management and reporting.
• Created many Custom Objects in the Org and defined lookup and master-detail relationships between the objects.
• Provide Agile coaching & leadership to all technical and non-technical team members (including a large component working remotely offshore) across the entire program delivery lifecycle
• Involved in User Management - Creating users, Roles, Profiles.
• Created various Record Types, Support Processes, Assignment Rules, Public Groups, Queues, Custom
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rules, assignment rules and approval process.
• Created Objects and fields, Relationships and Record Types.
• Created Page Layouts, Profiles and Assignments Rules.
• Involved in Design and development of Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com
• Guiding and coaching the Team and organization onAgile/Scrum practices and values to meet program objectives
• Configured Reports for Custom Objects and associated them to Dashboard.
• Worked on various salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Interacted with business user groups for gathering the requirements for Salesforce implementation and documented the Business Requirements.
• Experienced in creating the Workflow Rules and Approval Process.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas.
• Defined Lookup and Master detail relationships on the objects. Also created junction objects to establish many-many relationships among objects
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Created new custom objects, assigned fields, custom tabs, components, custom report types as per the business requirement.
• Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.
• Acted as Scrum Master for the team with a focus on guiding the teams toward improving the way they work; Facilitating sprint planning, retrospective and demos
• Experience in setting up Organization-Wide Defaults (OWD) for Standard Objects and setting up Role Hierarchy, Profiles, Permission Sets, Sharing Rules, Public Groups, Queues, Network Access (IP Whitelisting).
• Experience in migrating applications from Classic to Lightning & Training Users. custom fields, page layouts, Custom Tabs, Reports, and various other components as per application requirements.
• Implemented pick lists, dependent picklists, lookups, junction objects, master-detail relationships, validation, and formula fields to the custom objects.
• Expertise in granting login access and demoing QC application for users to track their defects.
• Created sharing rules and permission sets according to the business.
• Efficiently worked on customizing with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities
• Implemented email-to-case, web-to-case entry, and manual case entry for entering customer’s cases in cases tab.
• Defined Org wide default to restrict access from users.
• Basic understanding of Gainsight platform different team within the company is leveraging this tool for Customer Success Managers (CSMs) to improve renewal and upsell performance
• Created the Validation Rules, Approval Process, workflows for automated lead routing, lead escalation and Email Alerts.
• Defined Lookup and Master-Detail relationships on the objects and created junction objects to establish connectivity among objects.
• Worked on implementing reusable components and templates across the organization.
• Created Page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Confidential

Salesforce Admin

Environment: Salesforce.com CRM Application Platform

Responsibilities:

• Interacted with the businesspeople and database administrators to identify the business requirements and data realties.
• Responsible for loading data in Dimension Tables in SQL Server using SSIS Packages.
• Worked on User Setup, Object/Field creation/validation rules setup, Profile management, Data import/export Defined Check constraints, Business Rules, Indexes, and Views.
• Enabled security features by enabling Two-Factor Authentication Login requirements for Single Sign-On.
• Efficiently worked on customizing with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Defined Org wide default to restrict access from users.
• Created the Validation Rules, Approval Process, workflows for automated lead routing, lead escalation and Email Alerts.
• Defined Lookup and Master-Detail relationships on the objects and created junction objects to establish connectivity among objects.
• Worked on implementing reusable components and templates across the organization.
• Created Page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups

Confidential

Business/Functional Analyst

Responsibilities:

• Involved in conducting meetings with stakeholders for the purposes of requirements gathering,
• Writing business requirements by preparing the Business Requirement Documents (BRD) and getting the signoffs from the business end users.
• Worked closely with users throughout the project life cycle to understand current and proposed business processes.
• Analyze and produce functional specifications.
• Responsible for documenting all the business processes.
• Prepared Functional Specs for custom developments.
• Involved in Baseline data Analysis, Fit gap Analysis, Business requirement Documents, Functional Specifications.
• Involved in - Unit testing Integration testing (where a process is tested that cuts across all areas of SAP). Stress testing (where lots of transactions are run to see if the system can handle the data) using HPQC
• Individual Testing (Individually which we've created). Regressive Testing (Entire Process). Integration Testing (Along with other integrated modules).
• Understanding Functional Specifications and preparing the document as Business requirements.
• Preparing Baseline Configuration and Confirmation, System Management, Final Configuration and Confirmation, Development of external Programs & Interfaces, Unit Testing & Documentation, Final Integration Test, Business Scenarios & Process Documentation, End User Training & Documentation and Quality Check & Preparing User Exits.
• Conversion of business requirements into functional specifications and technical specifications for solution development unit.
• Experience in cross-functional Integration of MM with WM, PP, SD & FICO
• Configured the Release procedure for purchasing documents with account assignment as per the approval hierarchy of the Company.
• In addition, performed management activities namely - Identify Business Measurements, Define Org. Roles and Responsibilities, Project Team/User Training Plans, Business Blueprint Review.
• Preparing the authorization matrix for creation of role-based authorization to users

Confidential

Business/Functional Analyst

Environment: SAP ECC 6.0

Responsibilities:

• Involved in reviewing the business process and possible improvements based on user requirement. Discussion with the Stakeholders and other end users, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both businesspeople and technical people
• Understanding Functional Specifications and preparing the document as client’s requirement
• Regular interaction with on-shore and off-shore development team.
• Monitoring the Purchasing Organization individually for all the plants
• Customized the Release Procedure for Purchase documents with classification.
• Prioritizing issues & resolving on time
• Resolving day to day issues in SAP MM procurement which originate from the processes such as procurement of raw materials, stores and spares, capital goods, stock transfers, consumables, services.
• Resolving inventory management related issues which generate during the different kind of material movement activities. I.e., Wrong inventory valuation, Account determination error, improper master data maintenance etc.
• Providing support to invoice verification activities and related issues
• Resolving issues which raised through ticketing system based on their priority
• Creation of Master data for Material master, Vendor master and Purchasing Info Records.

Confidential

Business/Functional Analyst

Responsibilities:

• Involved from end-to-end Implementation of the Project
• Prepared Workflow diagrams designed new process flows and documented the business process and various business scenarios.
• Utilized Rational Unified Process (RUP) to configure and develop processes, standards, and procedures.
• Responsible for conducting Initial Analysis, Impact Analysis and Gap Analysis
• As a solution designer, recommended best practices for standard and customized business processes
• Studied the existing business processes and performed To - Be analysis.
• Configured the enterprise structure and assigned to overall structure
• Defined new release strategy for PO
• Designed Functional Specifications for enhancements, custom business processes, notification mails and reports, user exits, smart forms etc.
• Performed unit testing and integration testing and prepared the test scripts
• Designed training manuals and provided end user training
• Prepared the master data templates, validation of master data and uploaded the master data in QA and PRD
• Prepared the cutover data templates and uploaded the cutover data
• Prepared the authorization matrix for rolls and authorizations
• Production support after going live.

Confidential

Business/Functional Analyst

Responsibilities:

• Worked with Business users for Understanding Business Process and collection of necessary details along with technical lead for gathering requirements and data transaction information.
• Created Questionnaire Document and Work Agenda before the JAD sessions.
• Conducted JAD Sessions periodically with various stakeholders at various phases of the Software Development Life Cycle (SDLC) to discuss open issues and resolve them.
• Involved in detailed study of the entire range of existing Purchases process at various sites, Conducted.
• Purchase order processing, various types of purchase order, pricing Conditions, Vendor evaluations, sub-Contracting, Consignment, Stock transport orders, scheduling agreement.
• Developed course contents, training documents and manual for all completed Support Calls.
• Release strategy for purchasing requisition and purchase orders
• Maintain, configure, test master data in the SAP system to run it properly.
• Unit testing and Integration testing.
• Preparing Test Scripts
• Timely resolution of end user queries assigned by help desk and if necessary proactive discussed on critical issues with super users.
• Testing of customization as per design specifications and as per Client requirements. Testing the system for business process for Materials management by creating material master and vendor master records, Different types of purchase orders, receiving inventory, physical inventory, invoice processing etc.
• Job responsibility also included identification of training needs and conducting extensive training. Regular training for the key users and end users on SAP functionalities and navigation through screens. Prepared documents and end user manual for training.
• Created and tested all scenarios during upgrade.
• Created IDOC’s which reflected in SRM
• Tested all scenarios in SRM.
• Preparing Bill of Material through BOM usage and Item Category.
• Shop Floor Control involving Order Type, Production Order Creation and Change, Order Confirmation.

Confidential

Business/Functional Analyst

Responsibilities:

• Involved in specification, design, development, and reviews.
• Creation of Master Data for material master, vendor master and purchase info records.
• Creation of physical Inventory Documents, Inbound delivery documents.
• Customization of Price Determination process.
• Customization of Stock Transport Orders.
• Configuration of Release Procedures of PR and PO.
• Configuration of Various Document Types
• Prepared FS for smart form for PO layout
• Preparation of master data templates and validated the same
• Master data upload for material master and vendor master records
• Prepared test scripts, user manuals and conducted end user training
• Performed Unit testing and integration testing

Confidential

Jr.Functional Analyst

Environment: SAP ECC 6.0

Responsibilities:

• AS-IS Business Process Study and Preparation of Business Blueprint Document.
• Business Process Reengineering and Implementation of Best Practices
• Configured the Enterprise Structure, Release Procedure for Purchase Orders, Pricing procedure for Domestic, Imports and Stock Transport Orders, Automatic Account Determination etc.
• Implemented Consumption Based Planning Procedures, Physical Inventory procedures, Subcontracting, Stock Transfer using Stock Transport Orders, Returnable Transport Packaging, Third Party Processing, External Services Management.
• Preparation of test scripts/test cases and testing of business scenarios and Authorization matrix for users
• End user training and preparation of training documents.
• Master data and cutover data migration from legacy system using LSMW and BDC and making the system Go-Live
• Understanding Functional Specifications and Preparing the document as client’s requirement
• Monitoring the Purchasing Organization individually for all the plants
• Customized the Release Procedure for Purchase documents with classification.
• Prioritizing issues & resolving on time
• Resolving day to day issues in SAP MM procurement which originate from the processes such as procurement of raw materials, stores and spares, capital goods, stock transfers, consumables, services.
• Resolving inventory management related issues which generate during the different kind of material movement activities. I.e., Wrong inventory valuation, Account determination error, improper master data maintenance etc.
• Providing support to invoice verification activities and related issues
• Resolving issues which raised through ticketing system based on their priority
• Creation of Master data for Material master, Vendor master and Purchasing Info Records.