SUMMARY

• Over all 8 + years of experience in in Salesforce CRM Implementations: Analysis, Design, Development, Administration, Integration, supporting the cloud applications, communities, and migration from classic to lightning, lightning component development.
• Strong experience with Salesforce.com CRM full implementation, migration of Sales, Marketing, Service clouds, Communities and Force.com platform. Proficient with understanding of CRM business processes - Account, Contact, Opportunity, Lead, Campaign and Case Management.
• Experience in working with Salesforce developer toolkit (Apex, Visualforce, force.com IDE, SOQL).
• Good knowledge on Apex development in creating Objects, Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions and lightning components.
• Build Lighteningcontrollers with the AURA framework.
• Customized existing Visualforce to align with salesforce new Lightning UI experience.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Experience in using client side and server-side controllers in Lightning Design.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Integrated Field Service Timesheets with Financial Force PSA to track time and payments.
• Creating lightning pages using Web Component, controller, helper, style, documentation, render, design, SVG.
• Experience in building re-usable Lightning web components and using Lightning Framework.
• Involved in developing salesforce LighteningApps, Lightning Web Components, Controllers and Events.
• Good experience in developing salesforce Lightning Apps, Lightning Web Components, Controllers and Events.
• Implemented Salesforce Lightning Web Components for small set of users within the organization.
• Worked on both lightning frameworks Aura and LWC.
• Experience withSalesforce.com Sales Cloud, Service cloud, Community, and Force.com platform.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Experience with Health cloud, Field Service lightning and marketing cloud.
• Implemented and configured Field Service Lightning (FSL), Lightning Flows.
• Experience in Apttus CPQ Configuration and involved in quoting and pricing, order management, product configuration.
• Experience in Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.
• Created Custom objects for Quote and Quote lines and captured quote information for CPQ
• Worked with client-side developers and business analysts in developing configuration models in theCPQworkflow.
• Experience withApttus CPQfor subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically withApttus CPQ.
• Experience on Salesforce CRM platform Worked on different environment of SFDC such as Sales Cloud, Marketing Cloud and Service Cloud.
• Involved in end to end QA and UAT testing and validation of CPQ including Products, Pricing, and Quoting etc.
• Customization of Apttus product by using Salesforce features like triggers, VF pages.
• Design, develop and implement solutions for the Apttus CPQ system deployed on the Salesforce platform.
• Strong experience in defining and managing custom Objects, creating page layouts, developing field validations, campaign Management, formulas and workflow rules using Salesforce.com and Eclipse IDE for Salesforce.
• Experienced in creating and activating the Marketing Campaigns in Salesforce.com.
• Salesforce Marketing Cloud Administration, Configuration & Setup.
• Good exposure on Design Patterns (Creational, Structural and Behavioral).
• Extensive experience in developing enterprise applications using Java and J2EE technologies such as JSP, Servlets, Tiles, Struts, Spring, XML, XSL, HTML, JavaScript, JDBC and CSS.
• Experienced in full life cycle application development from requirements gathering and design to UAT (User Acceptance Testing).

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Field Service Lightning, Partner WSDL & Enterprise WSDL and Visualforce (Page, Component & Controllers), Field service lightning.

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Steel Brick, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading

Force.com tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in

Programming Languages: Java, C, C++, VB, APEX and UML

Java/J2EE/Web Technologies: J2EE, JSP, JDBC, RMI, Applet, Java Script, XML, XSLT, DTD, XML Schema, HTML, DHTML, Shell Scripts and Web service

Database: MS SQL Server and MySQL

IDE: Eclipse, My Eclipse and Force.com Eclipse IDE plug-in

Tools: MS Visual Source Safe, HTML Dream weaver, Microsoft Project, Sub Version and MS Visio

Platforms: UNIX and Windows (NT/2000/XP/Vista/7)

PROFESSIONAL EXPERIENCE

Confidential, California

Salesforce Lightning Developer

Responsibilities:

• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic
• Experience with custom application development in Force.com, utilizing Visualforce and Lightning Components/Framework.
• Performed the role of SFDC Developer, Lightning Developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on the Field Service Lightning (FSL) mobile app how it works and aids on - site job management to a mobile workforce.
• Put together a proof of concept built on Field Service Lighting based on user input.
• Developed component using Lightning Aura Framework.
• Designed and customized visual force pages using controller extensions, custom controllers and standard controllers.
• In-depth understanding of Salesforce.com’ s Sales Cloud, Service Cloud and Force.com product offerings and Health Cloud experience.
• Set up and configured Confidential for Confidential Field Service Operations in LEX.
• Worked on Service Console Lightning application which contains multiple number of Lightning web components (LWC).
• Developed multiple number of Lightning web components (LWC) regarding service case console page.
• Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.
• Experience in Force.com Apex Classes, Apex triggers Integration, Visual force and Force.com API. Development using custom lightning web components (Aura and LWC).
• Created Lightning web components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.
• Used Field Service Lightning (FSL) enables businesses to unite customers, connected devices, agents, dispatchers, and employees in the service field with one powerful service platform that delivers a seamless customer experience with field service.
• Implemented Salesforce Lightning web components (LWC) for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements.
• Migrating existing Aura Components and Visual force page to lightning web components (LWC) to improve application performance by following web standards, shadow DOM, custom elements, templates, ECMA Script, events.
• Mapped personal and professional caregiver networks with salesforce health cloud
• Worked on to prioritize tasks across all their patients’ needs with health cloud.
• Implemented Field Service Lightning (FSL) in Service Cloud and customize Field Service.
• Performed mass data imports using the Apex data loader and import tools as requested by CRM Manager.
• Developed applications visually using custom-built Lightning web components.
• Leveraging the rich features and flexibility of Salesforce Files from standard Salesforce objects and custom objects using the lightning framework.
• Used health cloud to integrate data from EHRs, wearables and more.
• Full SDLC designing and implementing Salesforce or other CRM platforms (Siebel, Oracle, Microsoft), and/or CPQ, Apttus technologies.
• Utilized Salesforce Aura Lightning Experience Process Flows to automate Business process.
• Developed Lightning web components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Hands-on Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and ApttusCPQ.
• Closely worked withSalesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.
• Worked on product setup, product options, product configuration rules, pricing, discounting and Quote templates in steel brick CPQ
• Involved in CPQ (Configure, Price& Quote) design, mapped to the Salesforce custom objects, and involved in Apttus Advanced Workflow Approvals.
• Executed workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.
• Performed Steel brick CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Experience with APPTUS CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.
• Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.
• Integrated Steel brick and salesforce integration for automating quoting, contracting and billing process
• Experience in configuring price quote (CPQ) with Apttus.
• Developed and executed marketing campaigns using Marketing Cloud's Email Studio.
• Customized Marketing Cloud Objects and Scheduled and managed marketing email sends with Salesforce Marketing Cloud.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created custom metadata settings to configure Health cloud. Created care plan template and also managed the health cloud permissions.
• Experienced health cloud limitations like Display limitations, Platform Encryption limitations, Behavior and access limitations and Localization limitations.
• Used field level security along with page layouts to manage access to certain fields. Created Custom Objects and fields for transactional and contractual information.
• Used Field service lightning to complete field service tasks using core, Inventory management, preventive maintenance, pricing data model and SOAP API as per requirement.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Experienced Salesforce health cloud data model. Creating roles for care team members.
• Worked on Health cloud, Field Service lightning and marketing cloud.
• Customized Contacts in Salesforce org to store relevant marketing data points.
• Generated discover reports and presented campaign engagement statistics to business owners to direct future strategies and initiatives
• Created journeys and implemented marketing campaigns using marketing cloud tools like Journey Builder, Email Studio and Automation Studio.

Environment: Force.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, Triggers, Test Methods, Debugging, Web Services, Steel Brick, Field Service Lightning (FSL), JavaScript Remoting, Remote object, Angular JS, Escalation Rules, Assignment Rules, Record Types, Service Cloud, CRM.

Confidential, Atlanta, GA

Salesforce Developer

Responsibilities:

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Lightning Experience - Formatting and migrating user data into LE, Implemented Salesforce Lightning web Components for small set of users within the organization.
• Created multiple Lightning web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning web component look and feel better
• Configured complete PLI with different charge types and charge type criteria combinations for all the products and services using Steel brick CRM.
• Built customized Lightning web components replacing the existing ones; using JavaScript on the client side and Apex on the server side.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Pricing factors like variance pricing, volume-based pricing, attribute-based pricing has been configured using Steel brick CRM.
• Created reports and dashboards using wave analytics, proceeded the payment using steel brick CPQ.
• Replaced all the JavaScript buttons with Quick Actions or Lightning web Components in Lightning.
• Involved on creating lightning Pages inside Lightning Community Builder.
• Created CPQ process using Apptus CPQ and CL AppExchange tool in Quote.
• Created Community, Enabled Community Users, Profiles and Access
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Configured complete PLI with different charge types and charge type criteria combinations for all the products and services using Steel brick CRM.
• Worked extensively in force.com sites with Customer community.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Steel brick, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatics, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle.

Confidential, Rosemont, IL

Salesforce Administrator/Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Involved in identifying, planning, and implementing new Salesforce.com Features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Used force.com IDE (Eclipse) for development and code promotion.
• Developed batch interfaces and processes to integrate Salesforce.com with external systems.
• Experience in using Data loader and scheduling timely data backup operations using Apex scheduler.
• Implemented escalation rules, Automatic Case generation and their escalation to call center representative and generated emails alerts for quick issue resolution.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visual Force Pages.
• Collaborated with multiple departments to define CRM system changes required to meet business objectives.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate processes.
• Created Master-Detail and Lookup relationships on Standard and custom objects and defined junction objects to establish connectivity among objects.
• Designed, documented, implemented and until tested CRM system customizations.
• Written Batch Apex to handle progressed opportunities.
• Implemented field level security along with page layouts to control access to certain fields.
• Maintained version control using GITHUB along with auto rabbit to manage all deployment.
• Audited, uncovered, and resolved data integrity issues with legacy systems.
• Involved in developing tests for custom apex code.
• Extracted data from Salesforce.com application into external databases (Oracle 10g) for generating large data reports using Informatica on demand.
• Created various RAML resources to implement REST Based APIs as part of project implementation.
• Involved in Data Transformation and Data Cleansing activities while transferring data to external system using Informatica on demand.
• Involved in establishing and maintaining change control processes for multiple sandbox environments.
• Developed and performed training for sales staff on use of system.

Environment: Apex, Force.com, Triggers, API integration, Workflow & Approvals, Salesforce.com Platform, Web Services, HTML, CSS3, SQL, PL/SQL, JavaScript, jQuery, Oracle, SOAP UI, SOAP, API, Chatter, Sandbox data loading, Git, DML Query, Web Service integration, Metadata API, SaaS/PaaS.

Confidential, Dallas, TX

Salesforce Admin

Responsibilities:

• Responsible for requirements gathering from business users and prepare technical requirement specification document Implemented Agile Methodologies in developing SDLC.
• Created Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows and Approval Process.
• Using Data Loader and Import Wizard for Data Export, Updates and Backup for organization.
• Working with Administration activities like Users, Profiles, Permission Set Role, OWD settings and Sharing Rules. Designed and Developed Service Cloud and Integration.
• Uploaded new data to Salesforce.com using CRM fusion while ensuring data integrity and compliance with best practices.
• Created workflows for automated Lead Routing, Lead Escalation, and Alerts & Custom Coaching Plans.
• Implemented Single Sign-On with SAML on force.com
• According to business user's requirement, creating Reports and Dashboards.
• Monitored functional and integration test execution on Salesforce CRM, Veeva CRM -Offline iPad application based on the Salesforce .com and interfaces interacting with Salesforce.
• Created Public Groups, Queues, Permission Sets, Profiles, Users & Security Settings based on role hierarchy. Involved in Data Migration from three Legacy Systems to Salesforce.
• Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, and Visual Force Sites) for business support and technical support for its channel customers.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download data from Salesforce.com platform database.
• Prioritized and resolved CRM issues based on SLAs.
• Worked on writing Apex Triggers & Apex Classes, Batch Apex and Scheduled Apex.
• Experienced in designing UI using Visual Force Pages. Wrote Test Scripts for various scenarios.
• Migrating Metadata from one sandbox to another sandbox using Force.com IDE tool.
• Used Web Services like SOAP API and Rest API to integrate with external systems.
• Implemented Email-to-Case, Web-to-Case for automation of case creation.
• Performed Unit, Integration, Regression and User Acceptance Testing.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Confidential

Java Developer

Responsibilities:

• Application development using J2EE Architecture.
• Development of Java business components using the Struts framework.
• Involved in writing SQL queries for the application in Oracle.
• Developed User Manual and Installation Manual
• Track project delivery commitments and ensure the adherence to schedule
• Establish and maintain project communications with onshore and offshore divisions
• Business process review and modeling
• Data modeling and ER diagrams
• Develop Functional Requirements Specification (FRS)
• Requirements gathering- Proto-typing, Walk-through to business groups and gap analysis
• Use case, design - class, sequence diagrams. User Interface design
• Data Modeling - logical and physical models
• Mitigate technical risks and issues
• Create POC for first time patterns and vendor integrations.
• Code review with the developers and delivery team
• Co-Ordinate and manage Global Delivery teams at offshore locations.
• Schedule and organize weekly or daily stand-up meeting with the whole development teams both onshore and offshore.