SUMMARY

• Salesforce certified Administrator and Platform App Builder Consultant with close to 6 years of experience in Information technology.
• Proficient in coordinating the evaluation, scope and completion of requirements, user stories, and user acceptance testing.
• Experience in creating workflows, process builders, flows, formulas, security setup, role hierarchy, HTML email templates, communities, Creating and routing cases, Queues, Knowledge articles, reports, and dashboards.
• Experience in the Lightning component framework, Events, Open - source Aura framework, developer Console and in lightning components.
• Handle administrative functions including monitoring the flow of data, ensuring proper configuration of Extract, Transform and Load (ETL) tools.
• Experience in SFDC CRM applications like Sales cloud and Service Cloud.
• Knowledge on CPQ Cloud Service for Salesforce.com to configure, price, quote, and create proposals immediately, and streamline renewals.
• Extensive experience in liaising with stakeholders in revising Business Strategy for Revenue growth and Operational Excellence.
• Data mapping, migrations, and deployment from legacy systems to Salesforce and vice versa using Force.com IDE, ANT Migration tool, Workbench, Change Sets, Force.com Data loader, Data import wizard, Mule Soft, Salesforce Connect.
• Hands-on expertise on data analysis through reports & Dashboards.
• Good exposure on Agile Methodologies and applied knowledge on principles of agile methodology in project execution, experience on DevOps code management in Jenkins, GitLab, GitHub and Bitbucket.
• Design use case, activity, and class diagrams to extract business process flows assisting Dev and QA teams according to the requirements.
• Managed individual test cycles reported bugs and worked with analysts and developers to resolve problems.
• Expertise in executing test cases and finding defects by utilizing log files on the servers for capturing exceptions/errors.
• Adapt in conducting Joint Application Design (JAD) sessions for requirement, feasibility, and risk analysis with various stakeholders, including designers, developers, QA, and management to identify critical and high-risk areas of the application, requirement reviews and system walkthroughs and providing training
• Provide quality assurance, user acceptance testing and training. Create training related documentation that supports usage and technical functionality of the application.
• Provide post-go live support to the client.
• Provide managed services to maintain the implementation and increase user adoption.

TECHNICAL SKILLS

Technologies: Salesforce CRM, Salesforce SFA, APEX Language, Classes, Triggers, SOQL, SOSL, Visual force (Pages, Components and Controllers), APEX Data Loader, S-Controls, APEX Web Services, Dashboards, Workflow & Approvals, Scratch Orgs, Analytic Snapshots and Custom Objects

Business Processes: Service Requests and Activities, Opportunities, Quotes and Proposals, Campaign Management, Case Management, Approval, Data Cleansing and De-duplication

Salesforce.com Modules: Sales Cloud: Salesforce automation including Leads, Web to Lead, Accounts, Contacts, Opportunities, Contracts, Forecasts, Price Books, Products Service Cloud Cases, Solutions, Ideas, Customer Portal, Web to Case, Email to Case, Knowledge base, Cases, web to case

Configuration Skills: SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Queues, Quotes and Custom Object development, Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies

SFDC Tools: Data Loader, connect offline, Salesforce-to-Salesforce, Apex Explorer, Import Wizard, Salesforce.com Data Loader

Platform: UNIX, Linux, Windows vista/XP

Databases: Oracle 11g, Teradata, MS Excel, MS Access, MS SQL server

Web: HTML, CSS, JSP, SOAP, WSDL, JSF, Ajax, XML

Programming Languages: SQL, PL/SQL, T-SQL, Java, Python

Version Tools: Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Jira, Quick books, Microsoft Visio, Microsoft SharePoint, Confluence, Trello, GitLab, Bit Bucket, GitHub, ANT, Change Sets, Workbench, Visual Studio, SFDX, Copado, Involved in Design, code and peer review

PROFESSIONAL EXPERIENCE

Salesforce BA/Admin

Confidential, Tx

Responsibilities:

• Environment: Salesforce.com platform, Roles, Profiles, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Rally, Dashboards, Visual Force Pages, Apex, Custom Objects, Custom Tabs.
• Create Business requirement documentation, technical requirement documentation, Configuration workbook and User guides for client.
• Work with various stakeholders to document operational processes and improvements.
• Configure integration between Salesforce and Outlook according to the client requirement.
• Creating Role Hierarchy, Profiles and Security setup within the organization.
• Customize Salesforce.com fields, page layouts, record types, validation rules, workflow rules, reports, and dashboards.
• Implement and configure Salesforce AppExchange tools like Spring CM, LinkedIn Sales Navigator, & Gridbuddy.
• Identify and correct issues such as duplication of records and integration sync errors.
• Develop training plans, materials and documentation for users, and coordinate user training sessions.
• Create and maintain proper documentation of processes, application configurations and help-related materials.
• Use Force.com Explorer for querying Salesforce database using SOQL and SOSL queries and Data Loader for data migration, insert, update, and bulk import or export of data.
• Support business users and developers in completing user acceptance testing and clarifying requirements.

Salesforce BA/Admin

Confidential, Tx

Environment: Saleforce.com platform, Sales Cloud, Marketing Cloud, Veeva CRM, Custom Roles, Email Templates, Reports, Dashboards, Copado, Custom Objects, Custom Tabs, Email Services, Security Controls, Profiles, Permission sets and Approval process.

Responsibilities:

• Develop business architecture using requirements such as scope, processes, alternatives, and risks
• Analyze client's business requirements and processes through document analysis, interviews, workshops, and workflow analysis
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards
• Created different Workflow rules and Approvals for various campaign processes
• Designed and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application
• Implemented lookups, master detail relationships, pick lists, dependent pick lists
• Developed and configured various Reports for different user profiles based on the need in the organization
• Implemented Apttus Configure Price Quote (CPQ) and integrating with other third-party technology
• Created email templates and inbound emails using Visual force for the clients and customers
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports, and dashboards
• Integrated CPQ into sales cloud to provide accurate pricing of different products
• Participated in the training sessions provided by the Salesforce team and support end users
• Knowledge on creating Visualforce Dashboards, Lightning Web component UI, Apex Classes, Batch Apex, Apex components, Apex Triggers, SOQL, SOSL, sharing rules
• Implemented manual case entry for entering customer’s cases in Cases Tab
• Created custom Reports & Dashboards for service center to determine the number of calls received, made, and dropped
• Involved in Integration with Service Max to provide the Customer Support.

SalesForce Business Analyst

Confidential

Environment: Saleforce.com platform, Data Loader, Workflow & Approvals, Custom Objects, Custom Tabs, Security Controls, and Change set.

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions.
• Worked with Apex Data Loader tool to perform DML operations using CSV files.
• Rolled out Salesforce Chatter to all users to improve and accelerate company-wide communication.
• Configured and integrated Salesforce for Gmail.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Designed web pages in visual force for capturing leads.
• Followed Agile SDLC methodology throughout the development of application and extensively developed project artifacts as per Agile SCRUM guidelines.