SUMMARY

• Around 8 years of experience in the field of Information Technology around 5+ years of versatile experience in Salesforce CRM in USA. Working closely with product teams, technical leads product owners, subject matter experts, developers, technical support groups and test teams to deliver value to the business (also worked with Legal, Finance, IT, Marketing, Sales, and product teams).
• Proficient in dealing with Industry standard functionalities related toSales cloud, Community cloud & Service cloud Experience with SFDC Service console, customer portal, chatter, case management, knowledge base, customer communities and service account management. Expertise in standard Sales force configuration that includes Workflow rules, Page layouts, Record Types, Assignment rules, Validation rules, etc.
• Experienced on end - to-end functionalities related to Service Cloud, Omni channel, Live Agent, Open CTI, Lightning Dialer.
• Worked with variousSalesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards. Implemented field level Security, Profile, and audit trail setup.
• Expertise in configuring Custom Objects, defined Lookup and Master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Excellent knowledge in creating and maintain user Roles, Profiles and implemented security settings Object level, field-level, and record-level security. Customized Dashboards to track usage for productivity and performance of sales teams. Experience in Creatingpage layouts, Search layoutsto organizefields, custom links, related lists,and other components on a record detail.
• Experienced and worked on Salesforce Lightning Accessibility, Locker Services, JavaScript Remoting, Web accessibility ensures that people with disabilities can perceive, understand, navigate, interact with, and contribute to the applications you create.
• Used Component events, Platform events, Application events and public methods to enable communication between tightly coupled components and implemented inter-component communications.
• Involved in DevelopingLightningpages using Aura, Implemented lightningControllers, Lightning Aura Components usingLightningDesign system (LDS) forLightningCommunity builder.
• Built customized Lightning components replacing the existing ones, using JavaScript on the client side and Apex on the server side. Designed and developed variousVisualforcePages,ApexClasses,ControllerClasses, Extensions, and ApexTriggersfor functional needs in the various applications.
• Experience in data migration fromExcel, and MS outlookusingData Loader, Data Import Wizard, SFDC Data Export,MassDelete,and Informatics. Used Email to case, Web to Case features and created a community where the customers can create, update, and manage their cases.
• Built reusable components, and customized Salesforce1 mobile app using Lightning component framework. Worked on the transition to Salesforce DX.
• Competent in analyzing and creating narrativeUse Cases, Use Case Diagrams, Activity diagrams, class diagrams, Data/Flow/Navigational flow DiagramusingUML ToolslikeMS Visio.
• Expertise in creating different email templates and inbound emails using Visual force for the clients and customers.
• Experience in SFDC Development implementing theAPEX Classes,Lightning Components,APEX Triggers, and Visual Force pages, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins.
• Created customized UI as per the client and application requirements usingVisual force. Review/Adjust/WriteApexandVisual Forcepage builds to ensure we keep code coverage at a high percentage as well as meet business needs.
• In-depth experience in CRM business processes like Forecasting,Campaign Management,Lead Management,Order Management,Account Management, andCase Management.
• Experience working inagile methodology,Scrum methodology,Waterfall modelandTest-drivendevelopment.
• Created VariousValidation Rules & Workflowsspecific to limited user groups by filtering out through their Profiles while working on Service Cloud.Expertise working onVisual forcepages, HTML, CSS,JavaScript.
• Designed very complexVisual force pagesusingJavaScript,CSS,HTML,JQueryand Controllers.
• Working with different aspects of Web Services (XML,WSDL,SOAP,and REST). Exposure toCPQ developed POC’s in Salesforce/ Steelbrick CPQ.
• Worked on develop end-user training documentation and provide user training for new releases. Worked directly with end-users and management to support reporting and administrative needs.
• Worked on Salesforce configuration options, data model / architecture, and security model. Also have worked on Salesforce change management. Exported Salesforce Entity-Relationship (ER) Diagrams to Visio.
• Worked as team member in developing effective working relationships across organization, regional and global marketing teams, sales, sales operations to deliver on time business leads.
• Worked on integrations as an owning /single developer and performing large scale migrations with SharePoint and other. In depth knowledge of Einstein Analytics.
• Experienced on giving demonstration on Salesforce Lightning Experience, its features, and current limitations. And successfully demonstrated custom-built applications, understanding of the advanced security configuration of the force.com platform. And done implementation on the lightning platform.
• Created test scenarios on jira, developed functionality on sandbox and deployed functionality to production environment upon successful testing.
• Correct testing defects and support all testing, including but not limited to Development Integration Testing, System Testing, User Acceptance Testing, End-to-End Testing, and Performance Testing. Identify application bottlenecks and opportunities to optimize performance.
• Extensively worked in development and deployment of SFDC (salesforce.com) in an Agile environment using tools like Force.com IDE, Developer Edition, Visual Studio Code, Copado, Flosum, Eclipse, SFDX, Jenkins, Apache Ant and DevOps Process.

TECHNICAL SKILLS

Salesforce: Apex Triggers, Batch Apex, Controllers, Workflow rules, Process Builder, Approval process, Reports, Email Services, Sales Cloud, Service Cloud, Roles, Profiles, Communities, Sites, Portals, Case Management, Web Services, Apex Callout. Filed service lighting.

Salesforce custom development: Apex, Visual force pages, Lighting components.

Data migration tools: Data loader, workbench, dataloader.io

Tools: HTML, CSS, JavaScript, AJAX, XML, Force.com IDE, ServiceNow, GIT, Jira. Salesforce CTI

Data Transmission Tools (ETL)& Testing Tools: SQL Server BI Tools, DTS, Informatics, Data stage, Kanban Board, Workbench, Sandbox, Postman, DellBoomi, Jitterbit, MuleSoft, OWASP, zap.

Application Programming: Apex.

Web Services: SOAP(WSDL), REST (Get/Post/Put/Delete) Streaming API, Bulk API, Apex SOAP Callouts, Apex Web Services, apex rest callouts and webservices.

Project methodologies: Agile and Waterfall.

Release Management: salesforce dx and CLI, vs code, metadata api, scratch orgs, unlocked packages, git, GitHub and GitLab, Ant, Mvn. COPADO and FLOSUM

Service Cloud: Case Automation, Lightning Console, Live Message, Omni Routing, Field Service Lightning, Knowledge management, Communities for Service, CTI.

Sales Cloud: Lead Automation, Territory Management, Opportunity Management, Sales Collaboration, Field Service Lightning, File Sync and Share.

Community Cloud &Marketing Cloud: Business Integration, Personalization, Lightning Bolt, EDA Package Configuration & Journey Builder. Marketo, Pardot for Automation.

Salesforce Lightning: Lightning Design System, Lightning App Builder, Lightning Component Framework, Lightning customizations, Lightning CSS Framework, Creating Lighting Components Events.

Salesforce Classic Configuration: Apex, Visual Force Pages, Reports, SOQL, SOSL, API, Dashboards, Data Loader, Controllers, Triggers, Custom Objects, Salesforce Chatter Workflow & Approvals, Custom Objects, process builder, lightning flows, custom metadata, validation rules, formulas, profiles, and permission sets.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Lead

Responsibilities:

• Working on Sales and Service cloud Projects on different features and functionality, user friendly and easy navigation applications as required with industry standards, organize meetings with users, project manager, architects and business stakeholders and review the work items, as a team member workedon sales forcedevelopment activities for the organization after the initial package deployed bySalesforce.com.
• Working on sales cloud and Service cloud projects by handling getting leads to closing the leads process and Integrated with CTI to interact with customers by providing best solutions using cases generated by using open CTI in short period. (Using automation process builders and workflows)
• Created VariousValidation Rules & Workflowsspecific to limited user groups by filtering out through their Profiles while working on Sales Cloud.
• Provided daily user support in managing users, creating, and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and installation and support ofApp Exchange applications.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization. Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Worked extensively withSalesforce.com Sales cloudsharing model, user management, workflows, assignment rules, validation rules, records, dashboards, and Reports.
• Worked on Queueable apex to Perform sequential processing operations with external Web services and Used Scheduled apex to run at specific time for daily and weekly tasks. Used Batch apex for Data cleansing or archiving of records and using Batch class we can overcome the large jobs that would exceed normal processing limits.
• Adhering to the best Practices while creatingTriggers. UsedSalesforceAutomation for Territory Management and Opportunity Management.
• Working on Eloqua integration with salesforce to email campaign in the sales and marketing automation. And Integrating Seismic managed package with Eloqua and Salesforce to send sales required documents to representatives.
• Worked on Fugent mange package, which is used for unifying the Client engagement. Made modification (connected with Fugent team) in managed package as per our current user requirements.
• Working on Seismic managed package for improve sales enablement and productivity, for marketing automation working on Eloqua tool.
• Worked on Lightningcomponents,LightningApps, Apex classes on the different requirements from user onSalesforce.com platform and Force.com IDE Plug-in using Welkin suite. Implemented sales cloud console for sales.
• DevelopedLightningWeb Component (LWC) Frameworkusingaura framework. Experienced in building lightning web components using Aura framework. Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Responsible for guidingQA&UATteams for testing the assigned Projects for all the releases in bothSandboxandProductionOrgs.Experience working with Business users and Product owners during UAT testing and demonstrating the Proof of Concepts (POC). Developed test classesandmaintain sufficient organizational code coverage

Confidential, Delaware

Salesforce Developer

Responsibilities:

• Worked on aLarge-scale & complex Salesforce development projects along with integrating data from other systems/Repositories.And Interacted with various business user groups for gathering the requirements forSalesforce.com CRM implementation.
• Created Custom objects, custom fields,Picklist, role-based Page-layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design ofVisual Force Pages, Snapshots, Dashboards, Change Sets, and Email generation according to application requirements.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization. Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Designed, Implemented, and deployed theService Cloudwith various custom-builtPage layouts, Custom tabs, Custom Appsto suit to the needs of the application also created various Profiles to enable the Service Cloud specific to them.
• Worked on end-to-end functionalities related to Service Cloud, Omni channel, Live Agent, Open CTI, and Lightning Dialer. Worked on FSL modules Administration, Agent, and Dispatch control.
• Did extensive configurations within live agent, omni-channel, and chat settings as per the XPOs Customer Experience Management (CXM) real-time issues.
• Created pre-chat forms for users using CSS and JavaScript. Where the customers to initiate a communication with customer service representatives can use it.
• Provided daily user support in managing users, creating, and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and installation and support ofApp Exchange applications.
• Worked on Salesforce community cloud like how to engage with employees, customers, and partners. Used Email to case, Web to case features and created a community where the customers can create, update, and manage their cases. UsedSalesforce CPQ forconfigure, price, and quote new deals, add-on sales and renewals.
• Designed and developed variousVisualforcePages,ApexClasses,ControllerClasses, Extensions, and ApexTriggersfor functional needs in the various applications.In Security feature of organization to enforce apex classes used sharing and without sharing keywords are inherited.
• Worked on Queueable apex to Perform sequential processing operations with external Web services and Used Scheduled apex to run at specific time for daily and weekly tasks. Used Batch apex for Data cleansing or archiving of records and using Batch class we can overcome the large jobs that would exceed normal processing limits.
• Created VariousValidation Rules & Workflowsspecific to limited user groups by filtering out through their Profiles while working on Service Cloud.
• Expertise working onVisual forcepages, HTML, CSS,JavaScript. Designed very complexVisual force pagesusingJavaScript,CSS,HTML,JQueryand Controllers.
• Tested apps by appending multiple components to aLightningApplicationthereby deployed Applications fromSandboxtoProduction.
• IntegratedLightningcomponents,LightningApps, Apex classes in mySalesforceorg with the GitHub. Worked on the different requirements from user onSalesforce.com platform and Force.com IDE Plug-in using Eclipse. Developed a Human Resources Service Cloud and customer community. Implemented sales cloud console for sales.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Experience with Continuous Integration and Continuous Delivery tools likeJenkins,Jira,bit bucket. Deployed Apex usingForce.com IDE, Force.com Migration Tool and built Web Services API. Responsible for myProject deploymentsfor all the releases and forPost Deployment Testing, writing test scripts, batch Apex and Salesforce APIs. ScheduledApex Batch jobsfor processing large records.
• Used complexSOQLQueriesin the Codes and in the tools likeDataLoaderto Extract, Insert or Update vast data (millions of records) from/into custom objects & Standard objects. Also Used especially the like operator in SOQL and SOSL to string match when comparing and quiring the Data. Used in SOQL query Group By to group set of records by the values specified in the field.
• Retrievedsome data and its functionality fromThird-Party API’sanddisplayedwithin the lightning component. Converted Visualforce components to lightning components. Created multipleLightning Components, BuiltLightning ComponentTab for Salesforce1 Navigation addedCSSandDesign Parametersthat makes the Lightning component look and feel better.
• Well maintainedTestCodeCoverage&UnitTestingfor all the codes in the system following theSalesforcelimits. Built a custom app withLightningexperience for sales to monitor their performance close details. Was responsible for updating the checklist for testing sandbox environment after the sandbox refresh is done.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Build a salesforce1lightningapp for different business groups in the organization and used sales forcelightningdesigned systems style. Developeddocumentationfor the project usingSharePoint.
• Responsible for guidingQA&UATteams for testing the assigned Projects for all the releases in bothSandboxandProductionOrgs.Experience working with Business users and Product owners during UAT testing and demonstrating the Proof of Concepts (POC). Developed test classesandmaintain sufficient organizational code coverage.

Confidential, Bentonville, AR

Salesforce Developer

Responsibilities:

• Worked on Sales and Service cloud Projects on different features and functionality, user friendly and easy navigation applications as required with industry standards, organize meetings with users, project manager, architects and business stakeholders and review the work items, as a team member workedon sales forcedevelopment activities for the organization after the initial package deployed bySalesforce.com.
• Involved in developing visual force pages, triggers and apex classes based on the requirements. Createpage layouts, search layoutsto organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implement pick lists, dependent pick lists, lookups, junction objects,master detail relationships, validationandformula fieldsto the custom objects,Web to case, Email to case.
• Implemented web-based case management automation - Web to Case (on Case Object) to track and solve customer's issues.Implemented theWeb ServicesthroughWSDLin the Salesforce.com for outbound messaging.
• Designed, and developed theCustom objects, validation rules, Page layouts, Custom tabs, components, Visual Force Pages to suit to the needs of the application.
• Worked with organization wide defaults, Role Hierarchies, sharing rules and manual sharing to implement Record-based sharing. Created Workflow rules, Process Builder, Visual Flows and defined related tasks, email alerts, and field updates for Business Automation. Implemented field level Security, Profile, and audit trail setup.
• Created and maintained various email templates for use in Workflows, Auto Assignment Rules, and Auto Response in Sales Cloud.Implemented sales cloud console for sales.
• Designed, Implemented, and deployed theService Cloudwith various custom-builtPage layouts, Custom tabs, Custom Appsto suit to the needs of the application also created various Profiles to enable the Service Cloud specific to them.Worked on end-to-end functionalities related to Service Cloud, Omni channel, Live Agent, Open CTI, Lightning Dialer.
• Adhered to the Best Practices by avoiding Governor Limits inSOQLandSOSL statementswithin the customControllers, Extensions,andTriggers.
• DevelopedApex Classes, Apex Triggers, Visual force Pagesand Custom Controller classes for various functional needs in the application.
• Experience with integratingSFDCandAppExchangepartners. Worked on various scenarios ofSalesforce.com APIslikeREST. IntegratedSalesforce.comwith External Applications like usingREST APIbased web services.
• Experience working on supporting integrations with third party applications. Experience in SFDC Integration usingWeb Serviceand Apex Programming,App-Exchange Packages & Custom Applications, Salesforce.com Service Cloud expertise DevelopedApex Classes, Apex Triggers, Visual force Pagesand Custom Controller classes for various functional needs in the application.
• Worked extensively withSalesforce.com Sales cloudsharing model, user management, workflows, assignment rules, validation rules, records, dashboards, and Reports.
• Architected solutions to meet business need mostly withinSalesforce.com Service Cloud. Experienced in enabling business process automation working with sales cloud and service cloud.
• Implemented Service Cloud including:Service Console, Customer Portal & Communities, Case Feed, and Knowledge Base & Entitlements.
• Packaged and deployed customizations from Sandbox to other environments using eclipse and changesets. Refactoringof code to fix the existing issues in the sequence of operations on real-time.
• Worked closely with users to understand the issues and fix them. Developed test classesandmaintain sufficient organizational code coverage.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Worked as an Admin to identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
• Understanding requirements and involved in designing object structure. Designing apex pages and providing feasible solution for performance improvement
• Implemented sales cloud console for sales. Responsible for Data Migration and Data Management activities.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Created Visual force pages in page layout of the custom objects, which helps us to describe the details of some of the standard objects, which are used in project.
• Involved inData mappingspecifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed, and sent to an external entity.
• Worked on data migration from databases to SFDC usingData Loader. ScheduledApex Batch jobsfor processing large records.
• Worked on Data Loader, which helps us to performCURD operationwith the help of CSV files. Created email templates and inbound emails using Visual Force for customers and clients.
• Used Sandbox migrated the code and deploying inbound and outbound change sets instance after testing. Collaborated with GitHub to access and share data from database.
• Implemented the salesforce.com applications using Agile Scrum Methodology. Created Custom dashboards displaying data used in research through which process is observed and verified.
• Developed Apex restful webservice classes for Java. Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.

Confidential

O365 and SharePoint

Responsibilities:

• Worked on providing analysis, design architecture and recommendation for complex solutions to manage documents, tasks, and communications across a combination of internet, extranet and intranet environments
• Worked on creating item level security, designing security policy via user role and security group and permission assigned.
• Worked on creating Custom List, Custom Web Parts, AJAX Web Parts, Site Templates, Site Columns, Site Content Type, Custom Content Type, Features, Feature Stapling, Event Handlers, Timer Jobs, Web services and Page Layouts
• Built the brand-new website for Automated Budget Submission System (ABSS) for the replacing the excel sheet exchange using custom application pages, custom workflows and custom web parts and SharePoint designer Workflows.
• Developed a new environment HR Calendar for reserving Time slots using custom web parts.
• Worked on Custom Lists, Workflows and Custom Web Parts using SharePoint Object Model, C# and SharePoint Designer.
• Implemented the policies, procedures, and technologies to ensure massaging sever security through secure access, monitoring, control and security evaluations, Implemented Exchange online protection, Mail flow and encryption policies.
• Created transport rules and connectors with Partner domain in response to business need and creating required response to business needs.
• Maintaining email security platform exchange online and Proofpoint & Analyzing the O365 repots with mail Protection, audit logs and email hygiene report.
• Worked as Proofpoint & O365 administrator and worked on email security platform with Exchange online & PowerShell scripting and automation. Worked on Bounce Management, whitelisting and blocking of address and domains, IP reputation, TLS, Massage tracking, Spam Confidence level.
• Utilization of different use cases involved in Antispam, Anti-Malware filtering, content filtering service kind of technologies as per the customer need. In addition, I can able to connect onsite customers lively to solve prioritized issues.