SUMMARY

• 6 Years of Experience in the IT industry by providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (Service - Now),
• Extensive experience in the IT industry by providing ITIL and technical implementation of various ServiceNow modules such as Change Management, Asset, knowledge, Request, Incident Management, Problem Management, Service Catalog, Configuration Management
• Experience onCustomer Service Management (CSM)&Service Portal.
• Universal interface for incident management and Configuration Management to be used by third party tools to integrated with Service-now and automate various processes
• Experienced in complex transform scripts in transforming the data into the SNOW database.
• Configured LDAP Server, for pulling user and group data from Active Directory.
• Expertise in doing CMDB bulk data, load data reconciliation with the help of transform map and transform script.
• Extensive experience of integrating Service Now with 3rd party tools and implantation of SOAP and REST API.
• Experienced in different custom applications for automating the business processes of customer.
• Experience in configuring email notifications in Service Now, UI Pages, UI Macro, Scheduled Jobs, Script Includes, Events.
• Knowledge in Design and development of CMDB (Configuration Management) in Service Now.
• Develop solutions in the Service Now platform that are sustainable and ITIL compliant, identify and define business solutions for ITIL users.
• Generated JavaScript’s to create Business Rules, Client Scripts, UI Policies and UI Actions.
• Configured SAML 2.0 Single-Sign-on authentication, OKTA Single Sign-on authentication.
• Integrated Service-Now with a third-party application like BMC remedy and event,
• Experience in LDAP Integration, SOAP, and REST web services in Service Now.
• Experience in Service Management and Service Delivery Process. (ITIL Frame Work).
• Good experience in developing workflows and in customizing the applications in Service Now using Java script, AJAX, HTML, XML and DHTML.
• Proficient working experience in SQL, PL/SQL, Stored Procedures, Functions, Packages, cursor, ref cursor, DB Triggers, table partition, Performance Tuning, SQL*Loader, and Indexes.
• Expertise in developing both Logical Modeling and Physical Data Modeling using Erwin.
• Extensively worked on Business Objects Administration. Uploaded the reports and created users and groups and setting the rights on them using Central Management Console (CMC).
• Excellent work ethics, self-motivated, quick learner and team oriented.

TECHNICAL SKILLS

Operating Systems: Unix, Linux, Oracle Solaris, Windows, XP, Vista

Languages/ Libraries: SQL, HTML4-5, XML, JavaScript, Java, JSON, AJAX, AngularJS, Node.JS

Database: MySQL5.0.1, DB2, Oracle11g, Microsoft SQL Server 2005

Internet Programming: HTML4-5,HTTP, XML, CSS/3, AJAX, JSON, JQuery, jelly, Glide Scripting, Web Services(SOAP/REST), shell script, Perl script

Software Tools: Microsoft Visual Studio .Net 2008, MS Visio Val grind, MS Excel, SSRS,, MS office 2010

Application Tool: Service Now Netbeans6.9.1, SQL, Service-Now (ITSM Tool), Manage Engine (ITSM Tool)., TOAD, SQL Developer, Remedy, SAP, GitHub, Sterling B2b Integrator

Software Methodologies: SDLC, Waterfall, Agile and Scrum.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

ServiceNow Developer

Responsibilities:

• The project involved in integration and changes with regards to the ServiceNow tool and working in the Service Catalog, service portal and Incident module customizations along with enhancements.
• As a ServiceNow Developer, Worked as production support engineer for ServiceNow system.
• Performed mapping using ServiceNow Service Watch. Responsible for setting up REST and SOAP inbound and outbound messages to integrate with ServiceNow.
• Experience on ITIL Process Configuration like Incident and Problem Management, Change Management, Knowledge Management, CMDB, Asset Management & Service Catalog Management in ServiceNow.
• Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project and management skill.
• Experience with Service Portal creation and maintenance and well versed in AngularJS scripting as well as CSS.
• Experience in developing workflows and in customizing the applications in Service Now using JavaScript, Jelly, XML, and HTML.
• Experience on SAP SuccessFactors integration uses SOAP and REST services to synchronize employee profiles between HR Service Delivery and the SuccessFactors service and scheduling the integrations job to synchronize data between HR Service Delivery and the SuccessFactors service on a daily, weekly, monthly, periodically, one-time, or on demand basis.
• Experience onintegrating CSM module to the customer application using Dell Boomi.
• Experience on creating accounts in CSM module and managing the customers data in the CSM module
• Utilized Java Scripting in Business Rules, Client scripts, UI Policies, and UI Actions to deliver solutions that automate and audit business processes to customize the instance as per Business needs Implementing system security by using ACLs and Roles.
• Managing ServiceNow APIs with different systems through appropriate technical design, development, and maintenance of APIs.
• Configure the LDAP Integration by integrating Active Directory to Service Now.
• Experience on LDAP Integrations using SAML2.0.
• Creating the UI pages to use them in catalog items using the UI Scripts.
• Extensively worked with REST GET and POST using basic HTTP Authentication. Handling the Web responses and Parsing the XML and JSON data to load into tables using XML and JSON parsers in ServiceNow.
• Preparing Implementation Plan for every release in Service Now and provide Walkthrough to the entire team to execute the steps.
• Strong skill set in the Service Now suite development including SOAP/REST, integration, Web services, Discovery, Workflow, and CMDB, Demand to configuration solution.
• Imported Configuration Items (CI) from third party applications using import set tables.
• Integrated Service-Now with a third-party application like Verizon Ebonding and event.Individually implemented Discovery Application for populating CMDB Developed the administrative UI using Angular.js, JSON.
• Planning and coordinating the execution of Implementation along with Technical/Business validations post every Maintenance/Major release in Service Now.
• Working closely with ITSM Plan, Build, Deliver and Run teams, as well as other SIM teams, to ensure appropriate design is obtained and transition for development, and to ensure the new or enhanced functions are appropriately tested before moving into .production.
• Implementation of changes to improve automation and efficiencies in Service Now.
• Serving as the technical architect and contact for any ITSM tools integrations to support service management and operations

Environment: ServiceNow, ITIL, HTML5, Java script, glide script, HTML, CSS, Integration, Web Services, CMDB, LDAP.

Confidential, California

ServiceNow Developer

Responsibilities:

• Implementation, Customization and maintenance of ITSM (Incident, Problem, Change and Service Catalog) modules and Custom Application Development.
• Involved in running the daily and weekly jobs to push the data into the application using Import Sets and Transform Maps.
• Generating weekly reports and metrics for IT management.
• Created many standard workflows which are being re-used and propagated.
• Worked on designing, configuring and customizing new applications and modules of Service Now like Incident management, Change management, and Problem management, Service CatLog, User Administration and Reporting.
• Imported Configuration Items (CI) from third party applications using import set tables
• Involved in analysis of end user requirements and business rules based on given documentation and worked closely with tech leads and Business analysts in understanding the current Service Now system.
• Developed solutions in the service-now platform that are ITIL V3compliant and defined business solutions for ITIL users.
• Experienced in writing Script includes, Business rule, ACLs, Client scripts, Service portal, UI Policies, UI Actions, Transform Maps, Email Notification, Scheduled jobs.
• Worked on security related modules like Access controls, groups, and roles.
• Designed and implemented new functionality using UI Policies and Data Policy.
• Created Outbound Email Notifications using Email Templates.
• Worked with business analyst to create and modify Service Catalogs and Request Workflow Designs.
• Designing the Content Management System for Varian system which involved CSS and service catalog work.
• Designed many email templates by using HTML, XML and Jelly Scripting and used them in notifications.
• Responsible for creating various work flows for Incident Management, Asset Management, Change Management, Service Requests and SLA's.
• Used Web Services to interact from Service Now to External applications.
• Performed Data migration of CI Attributes for CMDB using import sets.
• Management, CMDB and Asset Management.
• I have worked on Performance analytics module.
• Manages data with Tables, the CMDB, Import Sets, and Update Sets.
• Worked with database team for designing, developing, implementing & supported Qlik View dashboards.
• Hands on expertise in front-end development utilizing JavaScript frameworks such as Angular JS, jQuery as well as front end technologies HTML5, CSS3, Ajax.
• Experience in LDAP Integration, SOAP, and REST web services in Service Now.
• Hands on experience using DISCOVERY to load configuration information to CMDB
• Worked in configuring Service Now on Windows/UNIX platform with back end as Oracle 11g Database.
• Configured Scheduled Data Import for importing data files from remote server location by SFTP/FTP.
• Integrated Microsoft SCCM with Service Now for pulling the entire configuration item into Service Now.Designed the layout, CSS, dynamic content for the End User Self-Service Portal design.

Environment: Java scripting, Jelly scripting, SQL*Plus, SQL*Loader, UNIX, Service Now Geneva/ Helsinki, Windows 8, HTML, CSS, XML, Oracle 11g

Confidential, Reston, VA

ServiceNow Developer

Responsibilities:

• implementation of various Service Now modules such as Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management.
• Managed end user portal and created dynamic, static block for the Content Management System (CMS).
• Designed Workflows, along with standard Workflow templates which can be reused.
• Strong knowledge of the server side scripting Business rules and Script Includes.
• Utilized Java Scripting in Business Rules, Client scripts, UI Policies, and UI Actions to deliver solutions that automate and audit business processes to customize the instance as per Business needs Implementing system security by using ACLs and Roles.
• Active Involvement in Implementation, Customization and Maintenance of ITIL modules such as Incident, Asset, Change, Problem, Knowledge, Service Catalog in Service Now.
• Configure the LDAP Integration by integrating Active Directory to Service Now.
• Preparing Implementation Plan for every release in Service Now and provide Walkthrough to the entire team to execute the steps.
• Individually implemented Discovery Application for populating CMDB.Developed the administrative UI using Angular.js, JSON.
• Planning and coordinating the execution of Implementation along with Technical/Business validations post every Maintenance/Major release in Service Now.
• Implementation of Software and Change Management, Service Now Change Management.
• Implementation of changes to improve automation and efficiencies in Service Now.
• Manage ITIL Processes monitoring overall system performance using the System Performance and System Diagnostic dashboards. Integrating Service Now with other systems and customization.
• Configure Altars application to bring asset related data into Service Now by using SOAP calls and API’s.
• Communicating with end users, identifying their difficulties and changing the applications as per their requirements.
• Utilized Java Scripting to deliver solutions that automate and audit business processes using UI Policy, Client Script, UI Action and Business Rules.
• Captured and moved customizations between systems using Update Sets
• Updates & maintains a comprehensive testing protocol for Service-now related development and enhancements
• Optimized and Monitored system performance and provided system statistics and reports to the Business.
• Set up Configuration Management from scratch defining the CI classes and their relationships.
• Created complex transform scripts in transforming the data into the SNOW database.
• Created generalized framework for repeating problems and incidents.
• Designed and Implemented service requests through service catalogue in service now.
• Analyzed problems create new solutions and new techniques.
• Developed SLA and reporting
• Managing Service Now (Change Management) ITILAutomate and standardize business processes for all GoLives. Consolidating all global IT to a single system of record.
• Implemented the API's to read data from DB and generated an XML file to put it into the task pool.
• Integrated Microsoft Translator with Service Now for translating the different string.

Environment: Service Now Berlin/Calgary, Windows10, Oracle 11g, WINSCP, SQL*Plus, JavaScript, UNIX, Linux.