SUMMARY

• 8 years of experience in the IT industry and around 6 years of experience as a Salesforce developer/administrator/Configuration and force.com platform.
• Having extensive knowledge in implementing, customizing, and maintaining Salesforce solutions.
• Worked with Sales Cloud, Service Cloud, and experience working with Einstein Analytics (Wave Analytics).
• Experience in Administration, Configuration, Implementation, and Support o fSalesforce CRM based on Apex Language and leveraging Force.com Platform.
• Experience developing solutions for the Apttus Contract Lifecycle Management (CLM) and Configure, Price Quote (CPQ)systems including X - Author for Word &Excel, development of clause libraries and contract templates.
• Familiar with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ.
• Experience in Apex classes, triggers, test classes, Visualforce pages, controllers’ components, SOQL/SOSL.
• Experienced working with various App exchange products or CPQ products like Salesforce CPQ (formerly Steel Brick CPQ), IBM sterling CPQ, APPTUS.
• Good experience with customization of Salesforce Communities and platforms such as Market, Steel Brick.
• Having good experiencein Lighting components, lightning events, lighting applications and flexi pages
• Having experiencein building LWC (Lightning Web components)
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Good with CTI integrating Salesforce with external systems using connectors REST API.
• Experience in configuring, managing, and customizing the Apttus CPQ (Configure Price Quote)
• Good understanding in APTTUS-CLM (Contract Lifecycle Management), Billing/Revenues, Invoicing and Taxes.
• Experience in SFDC Integration (Bi-Directional data transfer) using Web Service and Apex Programming(SOAP and REST).
• Involved in data migration and CTI integration using Apex Data Loader.
• Hands on experience in building processes usingProcess Builderin Salesforce.
• Proficiency in SFDC administrative tasks like creating Profiles, Roles, Users, Page Layouts, e-mail services, Workflows, Reports, Dashboards, Approvals and Tasks.
• Experienced in use of Standard and Custom controllersofVisualforcein development of custom Salesforce pages as required by business requirements.
• Worked in all stages of Software Development Life Cycle (SDLC).

TECHNICAL SKILLS

CRM Packages: Salesforce Cloud Platform, Salesforce.com. Pivotal

Salesforce Tools: Eclipse, Eclipse IDE with Force.com plug-in, Developer Console, Apex Data Loader, Migration tool, Web services APIs, Connector and Force.com Platform (Sandbox and Production).Apex, Visual force, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Email Alerts, Formulae, Validation Rules, Static Resources, Components, Reports & Dashboards, Batch Apex, Governor Limits, Communities, AppExchange,Salesforce.com Chatter, Roles & Profiles, Lightning Components, Lightning Process Builder, User Management, Case Management, Data Management, Opportunity Management, Campaign Management, Change Set and Continuous Integration Deployment.

Programming Languages: Force.com, Visual force, Apex Classes/Controllers, Apex Triggers, Visual force Pages/Components SOQL, SOSL and SQL, Salesforce.com, Salesforce1, AJAX, Web Services, SOAP, REST, WSDL, Oracle Fusion Middleware (FMW) Integration, SaaS, PaaS, IaaS, Cloud Platform, C, C++, C#, SQL, .NET, JAVA.

Web Technologies: Web Services, Java, JavaScript, REST API, CSS, HTML, XML, SOAP API, AJAX

Operating System: Windows 7/ XP/ VISTA, Windows Server 2000/ 2003

ETL Tools: Cast Iron, Informatica Power Center.

Lightning Development: Salesforce Lightning Design System and LWC (Lightning Web Components), Aura Framework, JavaScript Controllers, Server-side Controllers.

PROFESSIONAL EXPERIENCE

Confidential, WI

Salesforce Developer

Responsibilities:

• Responsible for building the complex Data Model within Salesforce.com by interacting with various teams for understanding the business and implementing the project end to end.
• Responsible for Salesforce.com System CTI Integration with external applications and systems using Apex Web services and Apex Callouts with both REST API and SOAP API.
• Worked on analyzing the completeApex classes, Apex Triggers, Pagesin the Salesforce.com instance in the design phase of theSalesforce Single Viewproject.
• This included documenting the Use and effect of these in the current instance for the migration/implementation phase.
• Worked on analyzing the Standard Objects, Custom Objects, Permissions sets, Page layouts, profiles in thedesign phaseof theSalesforce Single View project.
• This includes the documentation of use, Decisions of field migration and many other tasks.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
• Developed Visualforce page using the extension controller according to the clients’ requirement.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Responsible for understanding the data migrating requirements and analyze data to be loaded from legacy systems to Salesforce.com.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects.
• Created Email services using single email messaging.
• Provided custom reports and dashboards to support the needs of the users and executives.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Environment: Sandboxes, FSL, Web Services, Agile methodologies, and AppExchange, Validation Rules Formula Fields Data Loader Reports and Dashboards Workflow Approvals Web Services.

Confidential, DALLAS, TX

Salesforce Developer

Responsibilities:

• Designed and developed Apex Classes, Controllers and Controller extensions for various functional needs in the application.
• Created both Managed and Unmanaged Packages with deprecated annotations to be available for partner Sales force users and other external users.
• Used Data Loader for insert update and bulk import or export of data from Salesforce.com Objects. Used it to read extract and load data from comma separated values CSV files.
• Implemented case management automation on Case Object to track and solve customer s issue and Implemented Web-to-Case entry and manual case entry for entering customer s cases.
• Created Visual force pages that could be rendered as PDF s build dashboard components and define email templates.
• Experienced in working on LWC Events built on DOM Events, collection of APIs and objects available in browser.
• Created LWC (Lightning web components) Apps combining Lightning Design System, Lightning App Builder and Lightning web Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Use of data-loader, data exporter and migrated the attachments from legacy CRM to Salesforce and worked on Salesforce to Salesforce.
• Used Bulk API 2.0 for data migration process for bulk delete of 30 million records.
• Updated and deleted through data migration of unnecessary records of 21 million in salesforce data through bulk API shell scripting.
• Developed Visualforce Pages with standard and custom controllers.
• Developed Apex Triggers to update fields and child objects.
• Created Field Service Lightning Set up for multi-level service territories that represent the regions where your agents and technician can work.
• Developed Apex Classes Triggers to implement the business logic as per the requirements.
• Implemented Wrapper classes for better visual force pages management and smooth functioning.
• Created sharing rules for providing cross functional teams of the organization access to records.
• Created Custom controllers implementing complex code for Sales Force VF pages also integrated force.com application on mobile platform like I-phone Blackberry and Android.
• Implemented relationship fields for proper data loading and maintaining the quality of the data.
• Handled SOAP/Restful Web services consumption for fetching content from the Internal Web server.
• Used SOQL SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Migrated complex Excel validation rules in regular expression into Salesforce validation rules.
• Followed Agile methodology for the execution of day to day work related activities.

Environment: Force.com IDE Apex Classes Apex Triggers Visual Force pages Validation Rules Formula Fields Data Loader Reports and Dashboards Workflow Approvals Web Services.

Confidential, PHOENIX, AZ

Salesforce Developer

Responsibilities:

• Working on a Large-scale & complex Salesforce development projects along with integrating date from other systems/Repositories.
• Designed and developed Apex Classes, Controllers and Controller extensions for various functional needs in the application.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Involved in developing and updating the Visualforce pages as the per the changing business requirement.
• Build reusable components, and customized Salesforce1 mobile app using LWC (Lightning web components) framework.
• Worked on Live Agent for enabling the interaction between the User and the Agent in the organization.
• Created LWC (Lightning web components) Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components to make Lightning Application mobile.
• Have implemented an CTI integration with using salesforce application with CISCO calling and Live agent with using the LDAP Technology.
• Built CTI (Computer Telephony Integration) adapters to integrate with Desktop applications and third-party CTI systems.
• Customization of Apttus product and Conga CLM by using Salesforce features like triggers, VF pages.
• Responsible for providing solution and Implementation of Apttus Conga CLM & CPQ for different business internally.
• Built CTI adapters with Salesforce CRM call center uses to integrate with their Salesforce Softphone.
• Re-platform the existing live agent scripts to Salesforce FLOW tool.
• Working on Commerce Cloud and Demandware
• Worked on B2C Storefront using Demandware
• Created Omnichannel experience with Demandware
• Worked on Mobile First Site Genesis on Salesforce Commerce Cloud Integrated Commerce cloud with AZDPS using Security department Dynamic Ads feature on Salesforce Commerce Cloud
• Worked on Multilanguage features of Salesforce Commerce cloud
• Worked on Customer Service Center on Commerce Cloud
• Experience in aura framework, LWC (Lightning web Components) and Salesforce Lightning Design System (SLDS).
• Worked on the Field Service Lightning mobile app how it works and aids on - site job management to a mobile workforce.
• Customized existing Visual force to align with Salesforce new Lightning UI experience.
• Good knowledge on Set up field service features according to client unique business needs. This includes installing the Field Service Lightning managed package and Field Service Lightning mobile app.
• Understanding on how to Create service resources and service crews that represent your field service technicians in Field Service Lightening app and add details about their skills, service territories, and availability.
• Created Field Service Lightning Set up for multi-level service territories that represent the regions where your agents and technician can work.
• Track the location and status of your product inventory, warehouses, service vehicles, and customer sites with Field Service Lightning.
• Experience developing Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
• Working on in configuring, managing, and customizing the Apttus CPQ (Configure Price Quote) and CLM (Contract Lifecycle Management)
• Working on playing a Business & Solution Architect role on at least 1 end-to-end project
• Working on migration of CPQ across environments including experience with the Apttus migration tool.
• Experience integrating Pardot into Salesforce for improving web lead information by configuring Pardot.
• Integrated Pardot with Salesforce and used Pardot marketing automation to gain new referrals.
• Implemented Pardot B2B Marketing Automation platform for lead generation/nurturing.
• Increased leads & sales with Pardot email drip programs.
• Administrator for two instances of Salesforce with Pardot and DocuSign add-ons.
• Provide Release Management support for processing config and custom code changes.
• Working on the complex capabilities of Apttus CPQ including Products and Pricing, Shopping Cart functionality, Quote Templates and Approvals.

Environment: Eclipse Force.com IDE, Force.com migration Tool (ANT), Apex Data Loader, CPQ, Developer Console, Workbench, Informatica Cloud, and Force.com Sandboxes, FSL, Web Services, Agile methodologies, and AppExchange.

Confidential, PLANO, TX

Salesforce Developer

Responsibilities:

• Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API.
• Designed and developed SFA based Application on Froce.com Platform in Salesforce.com environment with Apex programming language at backend and Visual Force pages as user interface
• Worked on APTTUS core CPQ capabilities, Foundation concepts of Products, Pricing, Categories, Advanced concepts of product selection and pricing scenarios, also categories, Price List, Products and Selection, Bundles, Options and Option Groups.
• Worked on in configuring, managing, and customizing the Apttus CPQ (Configure Price Quote) and CLM (Contract Lifecycle Management)
• Worked on playing a Business & Solution Architect role on at least 1 end-to-end project
• Worked on migration of CPQ across environments including experience with the Apttus migration tool
• Worked on the complex capabilities of Apttus CPQ including Products and Pricing, Shopping Cart functionality, Quote Templates and Approvals.
• Created and developed Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
• Worked with Salesforce Sales Analytics and Service Analytics standard applications in Einstein Analytics.
• Created many Lightning Components and server-side controllers to meet the business requirements.
• Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Created many app pages, home pages integrating the custom components for salesforce lightning and salesforce1 mobile app.
• Developed Salesforce.com custom application using Apex, Visual force, and AppExchange. Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages. Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component. Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Provided support for Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflows, and approvals.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case).

Environment: Agile, Salesforce Unlimited Edition, Service Cloud,SalesCloud, Apex, Visual Force (Pages, Component & Controllers), J Query, JSON, XML, HTML5, CSS3, JS, Bootstrap, Angular JS, Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Eclipse/Force.com IDE, Sql Server.

Confidential

Salesforce Admin/Developer

Responsibilities:

• Developed Visual Force pages, Visual Force Custom Controller Components, Advanced Search functionality, Custom Objects, Tabs, Tags and Components.
• Written numerous SOQL and SOSL queries using with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Experience with working on AppExchange platform.
• Developed Apex Triggers, Apex Classes and Test Methods using Sync/Async methods.
• Customized dashboards to provide daily forecasts and track opportunities, deal registrations and customer engagement.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas.
• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and nonfunctional requirements.
• Written numerous SOQL and SOSL queries using Force.com explorer.
• Involved in the entire SDLC using agile methodologies.
• High End Process and Application Customization using Apex & Visualforce.
• Involved in authorizing Test strategy and Test plan.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Created pick lists, dependent pick lists, lookups fields, junction objects, master detail relationships, validation, and formula fields.
• Migrated data from Legacy Systems to Salesforce CRM using data loader.
• Designed solution and configured Salesforce.com Case, Solution, PRM & Customer portal Modules.
• Mainly worked with CASE Management in SFDC.
• Experienced in sales cloud by adding object, Fields, Tabs, Reports, and Dashboards and migrate data into Salesforce.
• Developed Visualforce page using the extension controller according to the clients’ requirement.
• Developed the web front end layer using JSP, JavaScript for the registration application where different users, employees, contractors, and clients can login to their maintenance pages and manage their accounts.

Environment: Salesforce.com platform, Apex Language, REST API, VisualForce(Pages, Component & Controllers), Workflow & Approvals, Custom Objects, JavaScript, Dojo, JSP, Ajax, Sandbox data loading, Eclipse IDE Plug-in.