SUMMARY

• Around 20+ years of diverse IT experience in Healthcare and Banking Domain Projects in various roles as Digital Product Support Lead / Scrum Master / Business Systems Analyst / Development Lead, providing solutions to complex business problems in support of business processes
• A Certified Scrum Master with in - depth knowledge of SDLC methodologies such as Waterfall, Lean IT, Hybrid Waterfall-Scrum, Scrum and Kanban.
• Adopt in facilitating Scrum ceremonies (Daily Stand up, Sprint Planning, Sprint Review and Sprint Retrospective) and Backlog Grooming events.
• Had around 14 years of Development Experience in various Legacy Mainframe Technologies, involved with rigorous Development phase, Requirement walkthroughs and Issue fixes Scheduling of Batch Cycles in new test regions and monitoring Production and Test Cycles Preventive Maintenance to proactively analyze application programs and suggest improvements to Worked on Batch Cycle Optimization activities for Healthcare and Banking Clients.
• Expertise in design and documenting different artifacts including the Software Requirement Specification (SRS), Business Requirements Document (BRD), Use Case Specifications (UCS), Functional Requirement Document (FRD) and the Requirement Traceability Matrix (RTM).
• Assisted Project Managers in preparing Project Plans, Status Reports and Project Charter in MS Project.
• Proficient in conducting GAP Analysis of AS-IS and TO-BE systems, SWOT Analysis, Impact analysis and worked with Project Managers to prepare Risk analysis documents
• Experience in facilitating Joint Application Development (JAD) sessions with IT team, Requirement gathering interviews with a wide group of users both internal and outside vendors, Brainstorm sessions and Requirement Workshops.
• Experience in conducting User Acceptance Testing (UAT) at various levels with Client teams and users.
• Excellent analytical skills for understanding and gathering the functional and non-functional requirements, business rules/processes and detailed design of the application, gathering use case models, analyzing ER Diagrams and data flow diagrams.
• Created Use Cases, Sequence diagrams, Activity diagrams using UML tools.
• Good knowledge about the Web Services, SOA, XML, HTML, SOAP, WSDL, REST API, JSON while working with middle tier.
• Assisted back-end teams in Data Mapping, Data Profiling and Data Modeling. Created Data Mapping Documents, supported in designing Conceptual and Logical Data Models.
• Good Experience in Healthcare Membership & Enrollment, Claims and Billing areas
• Excellent ability to understand /extract the business Functional and Non-Functional requirements from customer with detailed documentation capabilities.
• Ability to transform the business requirements into implementable product level specifications/solutions along with Design and implementation of product as per the carrier’s needs.
• Acted as liaison between IT and Business in translating Business requirements to understandable IT systems requirements and Implementation.

TECHNICAL SKILLS

Languages: COBOL, PL1, CICS, JCL, VSAM, PYTHON, JAVA, IMS DC, REXXHTML, XML, REST API, JSON

Scripting Languages: Unix Shell Script, JSON, Java Script, YAML

Databases: DB2, IMS DB, MySQL, MongoDB

Middleware: IBM MQ Series, CORBA, IDL

Development Tools: CHNAGEMAN, ENDEVOR, EXPEDITOR, IBM DEBUGGER, FILE-AID DB2, FILE-AID IMS, QMF, SPUFI, DCLGEN, CA-7, OPC, IBM Utilities and TSO/ISPF utilities

Web/Application Servers: Apache Tomcat4/5, IIS, Web Logic and Web Sphere.

Agile Management Tools: Version One, JIRA, Confluence

DEVOPS Tools: GIT, GitHub, Jenkins, Ansible, Terraform, Docker, Kubernetes

Testing Tools: Test Director, Rational Clear Quest, HP ALM, QTP/UFTWSDL, SOAPUI Tool

Operating Systems: UNIX, Linux, Windows 2000/XP/NT

PROFESSIONAL EXPERIENCE

Confidential

Technical Product Owner/Scrum Master/Mainframes

Responsibilities:

• Working closely with onshore Lead Product Manager and other Business stakeholders on Various Digital Omni Capabilities, various levels of updates around strategy using product management and Agile Processes for MyBlue member Portal for both MyBlue Web & MyBlue App.
• Identify the Issues / defects in Login, Registration, Homepage, Plan details, ID cards, EOBs, Deductibles, Claims, FAD related to Medical, Dental, Vision Plans of MyBlue WEB & MyBlue App
• Identifying the UI inconsistencies between MyBlue Web & MyBlue App features and create the Issues / User stories in JIRA
• Working closely with Technology & Experience teams, as an agile team member, will be accountable for day-to-day product management, gathering and documenting detailed business requirements
• Creating EPICS, user stories for current and future product vision based on the consumer insights, market research, business goals and CX needs
• Working with POD teams and QA Teams for prioritizing the Backlog, testing of features and postproduction operations management.
• Coordinate with analytics team for product reporting, weekly KPI measurement and other web metrics.
• Reviewing AskB chatbot intents and categorizing them functionally; identifying intents to be updated for typographical errors, missing links, etc., and updating them in Drupal (PROD & QA); identifying intents to be reviewed with Marketing team for rephrasing/content revision.
• Analyzing AskB Chatbot transcripts and training intents accordingly via Dialogflow. Identifying gaps, new requirements and intents to be updated.
• Supporting the ongoing Products capabilities dat are currently live in Production which were used by Millions of Users
• Supporting portfolio of digital transformation priorities and capabilities development.
• Supporting Enterprise Governance, Process innovations and Business Process change management

Environment: AWS, Azure, APIGEE, IIB, Unix, Windows XP and QTP, Micro Services, JAVA, Python, XML, JSON, Adobe Analytics, JIRA, Confluence, Microsoft Visio, PowerPoint.

Confidential

Sr Business System Analyst

Responsibilities:

• Create the Business Requirement Document (BRD) based on the Business Rule Extraction (BRE) documents generated out of ZDLC tool from Legacy SF claim Expensing module.
• Attend meetings with stakeholders and Client Partners to understand the Client Vision for the future Microsoft Azure Cloud System and in corporate them in the Business Requirement Documents (BRD).
• Lead the Business Analyst team and make sure dat the BRD’s generated by the BA team will include the requirements related to Cloud system.
• Analyze the functional domains of legacy SF claims Expensing module and generate BRD’s for future state Azure Cloud platform
• Identify the functional gaps in Legacy System and in corporate them in the BRD for future state Azure Cloud platform
• Coordinate with Microsoft Azure Development Team, Azure Solution Architects and SIT teams and provide the functional inputs as well as clarifications on the Legacy data ingestion solution. and Business Requirement documents (BRD).
• Designed the Data Ingestion Solution to migrate the Legacy DB2 data, Data sets to Azure Data Factory by using various Azure services (Azure Data Lake, Azure Storage, Azure SQL, Azure DW) for Processing the data in Azure Data bricks.
• Create the Business Process Flow diagram for data Ingestion solution to depict the Extract Transform and Load process of ADF to migrate the Legacy DB2, Data sets data for the future state Azure Cloud system

Environment: COBOL, CICS, DB2, Easytrieve, JCL, ZDLC Tool, Azure Data Factory, Azure Blob Storage, Azure Data bricks, Microsoft Visio, Power Point, Microsoft Word, and Excel

Confidential, Pittsburg, PA

Business System Analyst / Scrum Master

Responsibilities:

• Responsible to work with the Product Owner to prioritize the features of the Product Backlog and finalize the Sprint Backlog Items to implement the Critical Business changes of Confidential ’s CORE Banking applications which support both Retail banking and C& IB Customers.
• Participate in Sprint Planning with Product owner along with the Team members to finalize the relative sizing of the prioritized Features / User stories of Confidential COR/COS system and PINACLE Event Notification System
• Involved in critical projects deals with Initiate account Transfers, ACH batches or wires, mange receivables and disbursements, Daily Cash positions, memo postings, Real time Payments, Payment Processing Transactions and various account Statements interfaced with various Confidential applications like AFE, ACBS, CIF, CFE, FDR, DPI and PINACLE etc. New Business Processes were introduced to enhance the COR system Sweep Set up Process, New Transaction codes were created for Payment Processing
• Responsible to facilitate Daily Scrum, Sprint Planning, Sprint Demo and Sprint Retro meetings for various aspects of the agile development life cycle.
• Actively analyze business requirements by going through the BRD (Business Requirement document) and scope documents.
• Attend meetings with stakeholders for any clarifications in the scope and requirements. Thoroughly review the functional requirement document. Perform impact analysis on the existing system and estimate the level of effort required to meet the requirements.
• Actively creates the features and Use cases in JIRA
• Aid in developing detailed technical design document including pseudo code, flow diagrams for new/impacted real time/batch components interfacing HOGAN/Non-HOGAN platforms. Prioritize the work items based on the impact and dependencies.
• Aid in the validation of unit test of the deliverables before rolling out to higher test environments and the unit test results are documented.
• Document various lessons learnt and responsible to update system documents for any new changes and updates.

Environment: HOGAN, COBOL, CICS, Data Groups, IMS DB, DB2, JCL, PROC, VSAM, DB2, CA-7, JAVA, Python, HTML, XML, Java Script, JSON, REST API, Micro Services, WSDL, JIRA, Confluence, Microsoft Visio, Power Point, Microsoft Word, and Excel

Confidential, St. Louis, MO

Business System Analyst / Scrum Master

Responsibilities:

• Business System Analysis for the Payment Processing area related to ACA/Medicare Conversion & Expansion Payment Portals. Involved in OR Trillium Advantage Medicare Portal, AllWell Payment Portal for Medicare Expansion states, Healthnet Payment Portal for Medicare Conversion States. End to End Payment Processing flow for both ACA and Medicare business by validating the OMNI, Secure member Portal, MP, M360, UMV and other Confidential Internal Systems
• Responsible to work with the Product Owner to prioritize the features of the Product Backlog and finalize the Sprint Backlog Items to implement the Critical Business changes
• Participate in Sprint Planning with Product owner along with the Team members to finalize the relative sizing of the prioritized Features / User stories.
• Responsible to facilitate Daily Scrum, Sprint Planning, Sprint Demo and Sprint Retro meetings for various aspects of the agile development life cycle.
• Actively analyze business requirements by going through the BRD (Business Requirement document) and scope documents.
• Attend meetings with stakeholders for any clarifications in the scope and requirements. Thoroughly review the functional requirement document.
• Actively creates the features and Use cases in Version One
• Document various lessons learnt and responsible to update system documents for any new changes and updates.

Environment: JAVA, Python, Mongo DB, HTML, XML, Java Script, JSON, REST API, Micro Services, WSDL, Version One, Confluence, Microsoft Visio, Power Point, Microsoft Word, and Excel

Confidential, Hartford, CT

Business System Analyst

Responsibilities:

• Review the BVD, VFQ and Owned the new requirements completely by performing Requirement elicitation, impact analysis, approach building, creating high-level design documents & requirement walkthrough for stakeholders
• Responsible to Conduct JAD Solution sessions by coordinating with other cross portfolios SME/BA/Architect to implement the HIOS changes, HCR Reforms related to Patient Protection and Affordable Care Act (PPACA) for PRIME suit of applications which involves Batch, Online Screen changes and Web Changes of Membership enrollment, Benefit changes, Claims process changes and API changes
• Responsible to create Conceptual System Flow diagrams, Business process changes for the Impacts
• Responsible for Effort Estimation at Budget Guidance, Solution and Design estimate gates for the Impacts of PRIME suite of applications
• Providing functional inputs to the Cross-discipline leads (Engineering, QA and SAs),
• Monitoring the Progress of Changes during the Project Implementation
• Supported the client during user acceptance testing phase by triaging the incidents on day-to-day basis and providing solutions, workarounds and bridging gaps between existing functionality and the proposed functionality
• Leveraged database knowledge to perform data analysis and present complex data to client’s management team to halp them make critical business decisions.

Environment: COBOL, CICS, DB2, VSAM, JCL, PROC, SQL, QMF, SPUFI, CA-7, JAVA, HTML, XML, REST API, WSDL, Microsoft Visio, Power Point, Microsoft Word, and Excel

Confidential, Montvale NJ

QA Test Lead

Responsibilities:

• ESI East Claims QA TDM is a test data management project which supports the migration of Medco Anchor Claims Engine to ESI Foundation 14 Hierarchy Claims Engine.
• Responsible for test data setup for the execution of Pharmacy Claims Changes in QA & Integration testing for Pharmacy Benefit Management projects.
• Responsible for participating in the requirement gathering from the clients and other stake holders for the projects requiring Test data.
• Responsible for participating in the project kick-off meetings and understands the functional requirements of the projects.
• Responsible to do the test data set up for membership, Benefits, Prior Authorization, Pricing set up, Drug Rule set up, Pharmacies set up, NDC identification for Cards, Directs and Mail Pharmacies related testing etc.
• Responsible to train the team on various Client specific applications to do the Test Data set up to test various Healthcare reforms and volume of the data,
• Responsible to delegate the Test data requests to the Team to make sure dat the Data setup is done properly
• Responsible to coordinate with offshore team to provide clarifications on business requirements and addresses knowledge gaps
• Responsible to do the technical trouble shooting on the applications while doing Test data setups.

Environment: DB2, Teradata, Rational Clear Quest, Client Specific Applications like Client Benefit Manager (CBM), Client Profile ( CP), Drug Coverage Rule Station ( DCRS ), Client Benefit Pricing System ( CPBS ), Drug Utilization Review ( DUR ), POS Claim Research .

Confidential - Woodland Hills, CA

Development Lead

Responsibilities:

• Analyzed the client requirements to identify the changes required and assess the dependencies and risks.
• Responsible to troubleshoot Mainframe environment, developing custom application features, interacting with integrated infrastructure and varied systems
• Responsible to create Design Approach documents such as Scenario’s matrix, Mockup Screens, Batch Changes, reports etc. for WGS Suite of Legacy applications which deals With Membership, Billing, Benefits and Claim Process
• Developed both Batch programs and IMS DC Online Screens on an IBM Z/OS Mainframe system.
• Coordinated with DBA to modify or Create New IMS DB segments for development
• Coordination with Business and Cross functional teams to finalize the design
• Provided Effort estimation for development/enhancement, testing and implementation efforts,
• Assisted Project Mangers in Planning and Prioritization of Tasks, Creating WBS, Gantt chart Preparation
• Created Functional Detailed Design (FDD) & Technical Detailed Design (TDD) document
• Managing Scope Changes and Scope Definition
• Tracking, Issues, Risks, Project Status and Status Reporting to the Business Stake holders
• Configuration Management of the Final Code of the Project for Production Implementation

Environment: COBOL, IMS DB/DC, VSAM, JCL, PROC, FILE-AID IMS, IBM DEBUGGER, XPEDITOR, CHANGEMAN, SQL, SPUFI, QMF, CA-7 Scheduler, TSO/ISPF utilities, HP ALM, Rational Clear Quest, MS Project, Microsoft Visio, Power Point, Microsoft Word and Excel

Confidential

Development Lead

Responsibilities:

• Analyzed the client requirements to identify the changes required and assess the dependencies and risks.
• Responsible to troubleshoot Mainframe environment, developing custom application features, interacting with integrated infrastructure and varied systems
• Responsible to create Design Approach documents such as Scenario’s matrix, Mockup Screens, Batch Changes, reports etc. for GM Suite of Legacy applications which deals With Credits, Collaterals, Contract generation of Private Banking Customers
• Developed DB2 Access Modules, Focal Entity modules, DB2 Stored Procedures, Wrapper Creation based on IDL for the Template management, Business Logic modules to interact with Web based UI through CORBA middleware
• Coordination with Business and Cross functional teams to finalize the design
• Provided Effort estimation for development/enhancement, testing and implementation efforts,
• Assisted Project Mangers in Planning and Prioritization of Tasks, Creating WBS, Gantt chart Preparation
• Created Functional Detailed Design (FDD) & Technical Detailed Design (TDD) documents
• Managing Scope Changes and Scope Definition
• Tracking, Issues, Risks, Project Status and Status Reporting to the Business Stake holders
• Configuration Management of the Final Code of the Project for Production implementation

Environment: PL1, DB2, CORBA, IDL, VSAM, JCL, PROC, FILE-AID DB2, IBM DEBUGGER, XPEDITOR, CHANGEMAN, SQL, SPUFI, QMF, OPC Scheduler, MVS TSO/ISPF utilities, HP ALM, Rational Clear Quest, MS Project, Microsoft Visio, Power Point, Microsoft Word, and Excel

Confidential

Development Lead

Responsibilities:

• Analyzed the client requirements for integration of VAX/VMS based NICE Capitation system features with Confidential Enterprise ECAP capitation system features
• Responsible to create Design Approach documents such as Scenario’s matrix, Mockup Screens, Batch Changes, reports etc. for Confidential ECAP system based on FRS documentation of NICE Capitation System
• Developed New Batch Programs, Sub Programs, Batch Jobs, Batch Scheduling Changes, CICS Online Screens for Confidential ECAP system
• Coordination with Business and Cross functional teams to finalize the design
• Provided Effort estimation for development/enhancement, testing and implementation efforts,
• Assisted Project Mangers in Planning and Prioritization of Tasks, Creating WBS, Gantt chart Preparation
• Created Functional Detailed Design (FDD) & Technical Detailed Design (TDD) documents
• Managing Scope Changes and Scope Definition
• Tracking, Issues, Risks, Project Status and Status Reporting to the Business Stake holders
• Configuration Management of the Final Code of the Project for Production implementation

Environment: COBOL, CICS, DB2, VSAM, JCL, PROC, FILE-AID DB2, XPEDITOR, ENDEAVOR, SQL, SPUFI, QMF, CA-7, MVS TSO/ISPF utilities, Microsoft Word, and Excel

Confidential

Developer

Responsibilities:

• Production support for the Batch Job Cycle Schedule to be completed with the SLA time, without having the business impact
• Responsible for the creation, migration, and ownership of the JOB schedules, JCL, PROC's, Parmlib's changes and other batch resources.
• Responsible for the first level of triage for production abends/ issues, to correct and rerun the abended jobs either with Bad data, missing files, program abends etc.
• Configuration Management of the Temporary fixes for failed Cycles, to make sure dat Batch cycle completed within the SLA.
• Responsible for test data preparation from Production to test regions through NDM / SFTP process.
• Coordinate with the concerned application support team to get the Production data to validate the permanent fix.

Environment: COBOL, CICS, DB2, VSAM, JCL, PROC, FILE-AID DB2, XPEDITOR, ENDEAVOR, SQL, SPUFI, QMF, CA-7, MVS TSO/ISPF utilities, Microsoft Word, and Excel

Confidential

Developer

Responsibilities:

• Production support for the Batch Job Cycle Schedule to be completed with the SLA time, without having the business impact
• Responsible for the creation, migration, and ownership of the JOB schedules, JCL, PROC's, Parmlib's changes and other batch resources.
• Responsible for the first level of triage for production abends/ issues, to correct and rerun the abended jobs either with Bad data, missing files, program abends etc.
• Configuration Management of the Temporary fixes for failed Cycles, to make sure dat Batch cycle completed within the SLA.
• Responsible for test data preparation from Production to test regions through NDM / SFTP process.
• Coordinate with the application support team concerned to get the Production data to validate the permanent fix.

Environment: COBOL, CICS, DB2, VSAM, JCL, PROC, FILE-AID DB2, XPEDITOR, ENDEAVOR, SQL, SPUFI, QMF, CA-7, MVS TSO/ISPF utilities, Microsoft Word, and Excel