SUMMARY

• Over 10+ years of professional experience as a Salesforce Architect, Developer & Admin working with Sales, Service and Marketing Could.
• Extensively worked on Lightening, Apex code (Triggers, Apex Classes, Batch Classes, Schedulable Classes, Web Services, and Test Classes) and Visualforce (Pages, Components, and Controllers), HTML & Java Script.
• Experience developing Custom UI with AJAX functionality using Visualforce Pages, Controllers and Controller Extensions and Experience working on data model, SOQL, SOSL and maintained code according to Governor Limits.
• Proficiency working with standard objects and developed Custom Objects as per business functionality.
• Experience in development, administration, configuration, Implementation, and Support of sales force CRM.
• Involved in gathering high level business requirements, functional specifications and preparing use cases.
• Used Force.com IDE, ANT and Change set for moving components and usedForce.com IDE for code development.
• Good Experience in Journey builder and also integrated with salesforce sales cloud and service cloud.
• Exposure to Salesforce and Lightening Components and working experience on the salesforce App cloud in designing the enterprise apps with the new Lightening experience which combines the new Lightening Design system, Lightening App Builder and Lightening Components.
• Hands on experience with OmniScript, Vlocity card UI framework, Dataraptor Extract/Load/Tranform, Vlocity Templates, Vlocity Actions, Interaction Launcher and Console, guided process.
• Good knowledge onSet up field service features according to client unique business needs. This includes installing the Field Service Lightning managed package and Field Service Lightning mobile app.
• Executed technical requirements for a Salesforce Implementation and lightening UI rollout
• Worked with CTI toolkit to build adapters that Integrate Salesforce with 3rd party systems.
• Experience in SFDC Integration using Web service and Apex Programming Salesforce.
• Experience implementing Service Cloud which includes Omni - Channels, Routing Configurations, Entitlement Management, Knowledge Basics, Knowledge search Basics, Call center integration and Salesforce for Outlook.
• Experience in using Force.com Web services API for implementing web services in the application for access to data from different users.
• Proficient in Data Migrationfrom Traditional Applications to Salesforce andCloud Craze using Data Loader, Utility and Informatica on Demand.
• Integration of Sales Cloud with external information systems using SOAP API web services
• Involved in Trouble Shooting, Performance tuning of reports and resolving issues withinTableau Server and Tableau desktop report.
• Good working knowledge of nCino
• Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Experience in working with Einstein Analytics with some applications.
• Integration of Sales Cloud with external information systems using SOAP API web services
• Developed Quote Documents, also developed Customized login screen for community user and functionality to redirect user from Salesforce to APTTUSCPQ Quote creation using APTTUSAPI's, APEX, Visual Force and Trigger.
• Experience in working on large/ small teams in agile development environment.
• Strong Implementation and Integration experience using custom objects, Triggers, workflows/Workflow rules, Approvals, Process Builder Visual Force Pages, S-Controls and Apex Classes.
• Experienced with Apex Test Class for SFDC Testing, and continuous integration(CI)process.
• Experience in Tibco configuration and debugging and carry out solutions testing and validation post-deployment.
• Experienced in integration of salesforce.com with external applications by using Web Services API, Metadata API, SOAP, REST and IBM web sphere and Experience in web technologies like HTML, XML, CSS, JSP, JavaScript and web services like SOAP WSDL.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Community Cloud, Marketing cloud, Chatter & App-exchange applications.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Expertise in Salesforce Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Reports, Dashboards, Actions, Tasks and Events.
• Experience in working on Lightning Components to build custom user interfaces without code and also Created Visualforce pages that uses the Lightning Components and Worked in developing various Lightning components, events and its applications and also Worked with Salesforce1 sandbox simulator to run and test the Lightning Applications
• Worked on Validation Rules, Workflow, E-mail services and Approval Processes using customization &Apex and Managed and Configured Outlook to Salesforce, chatter,Salesforce Mobile.
• Experience working with Deployment Tools like Force.com IDE based onsalesforce.com Sandbox environments and Experience working with Eclipse IDE with Force.com Plug-in and Web Services API.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Possess good knowledge in Unit Testing, Test Coverage, and Code Review and Good understanding of Software Development Life Cycle (SDLC), Agile and Scrum Methodologies.
• Good understanding of CRM business process like Campaign Management, Lead Management, Account Management and Case Management.
• Experience in Database Programming and Development using MS SQL Server, Oracle and good experience in SQL, PL/SQL, Triggers, Views, Cursors, Functions and Stored Procedures.

TECHNICAL SKILLS

SALESFORCE.COM: Salesforce CRM, Apex, Visual Force, SOQL, SOSL, Custom Objects, S-Controls, Apex Triggers, Workflows, Approvals, Email-Templates, Web Services, Formulas, Validation Rules, AppExchange, Record Types, Mobile, Web service Integration, Custom Visualforce Pages.

SALESFORCETOOLS: Force.com IDE, Excel Connector,SalesforcetoSalesforce, Sales Cloud, Marketing Cloud, Service Cloud, Analytics Cloud, Force.com Migration Tool, Eclipse, Force.com Eclipse IDE Plug-in, Change sets, ANT.

INTEGRATION TOOLS: Jitter bit, ANT

LANGUAGES: Apex, C, C++, Java, SQL, PL/SQL, JUNIT, SOQL, SOSL

WEB DEVELOPMENT: HTML, XML, CSS3, AJAX, JavaScript, Servlets, JQuery, Angular JS, Handle bars, Cloud craze

DATABASE: SQL server, Oracle 10g, 11g, DB2, Zuora

OPERATING SYSTEMS: UNIX, LINUX, Windows 10/XP/vista/2003/2000.

APP/WEB SERVERS: APACHE TOMCAT

VISUALIZATION TOOLS: Tableau

PROFESSIONAL EXPERIENCE

Confidential, Washington, D.C

Salesforce Architect

Responsibilities:

• Customized Accounts, Contacts, Leads, Campaigns and Cases.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features,Field Service Lightning.
• Documentation of past and current SFDC environment nCino implementation lead and Architect
• Drove and contribute to projects that rely on Salesforce & Salesforce Marketing Cloud (Exact Target + Pardot) from discovery through delivery: gather requirements, collaborate with the team to define a solution, build it and train the users
• Ensures current and accurate customer/prospect information, activities, contacts, correspondence, and calling and campaign status inCRM.
• Created Validation Rules, workflow rules, time triggered tasks, email alerts and updates in order to get real time updates for the process on Field service lightning (FSL)
• Working on Promotions and Localization in cloud craze
• Developed Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Developed Apex Triggers, Apex Classes and Test Methods and worked with GitHub.
• Experience on Marketing Cloud with Exact Target Implementation.
• Project experience developing AMP Script code to implement complex business requirements.
• Configure salesforce andmarketing cloud integration user along with configurationin salesforce.
• Developed Einstein Analytics Apps, Dashboards
• Created modern Enterprise Lightning Appscom bining Lightning Design System, Lightning App Builder and Lightning Component features
• Worked on Vlocity tools such as Omniscripts, Data Raptor, Integration Procedure etc.
• Expertise in Service Cloud console with exposure to CTI adapters and mobile application integrations.
• Upgradedsome Apps fromSalesforce Classic to Lightning Experienceto develop rich user interface and better interaction of pages.
• Triggered interface events by user interactions, which includes Lightning Component framework and involved in building Lightning Components using the aura framework.
• Maintained custom nCino-Salesforce objects. Maintain setup records specific to nCino. Work with nCino project management team to ready client for Data Configuration stage of implementation.
• Implemented Configuration, Customization and Development withSalesforce.com on Service Cloud, Sales Cloud, Marketing Cloud.
• Extensively usedSalesforceLightning Design Systems (SLDS) components in the Lightning Application
• Experience in creating Case Management Workflows.
• Worked with CTI toolkit to build adapters that Integrate Salesforce with 3rd party systems.
• Experience working with Standard Service Analytics application and Marketing Analytics Application in Einstein Analytics.
• Experience in SFDC Integration using Web service and Apex Programming Salesforce.
• Written Apex batch and Scheduled classes to process large volume of data on a periodic basis
• Scheduling deployments in the Salesforce Marketing Cloud application and providing completion communications to the client
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages ofsalesforce.com
• Performed Data Migration from legacy system to Force.com with knowledge of Data Mapping.
• Worked on migration from Salesforce Classic to Salesforce Lightning.
• Used Force.com IDE Plug-in for Development and deployment changes/application on production
• Configured and Maintained the Sandbox Environment for easy collaboration of Development.
• Proficient in MS Office (Word, PowerPoint, Excel, Access)
• Experienced in Unit Testing, for the customizations and developments done during the project and also was involved in the Integration Testing
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Designed and Developed complex integrations using BULK API, SOAP andRESTAPI - Both Web Service Callouts and Publishing custom web Services and Apex Data Loader.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.

Environment: Salesforce.com Vlocity, Salesforce CRM, SalesforceLightning, Apex Language, Workflow and Approvals, Visual force, Reports, Custom Objects, Tabs, Email Services Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, Triggers, Security Controls, API.

Confidential, VA

Salesforce Architect

Responsibilities:

• nCinois the application use to test thewhole Loan processing system. In this application we test how the account manager creates a Broker lead for unapproved borrower, then he converts the Broker Lead into Broker relationship after initiating a deal, then he creates a Borrower lead for potential borrower and Converts the loan to nCino.
• Performed the roles ofSalesforceAdministrator/Developerand Business Analyst in the organization
• Worked on industry standard messaging and communication protocols
• Track the location and status of your product inventory, warehouses, service vehicles, and customer sites with FSL (Field Service Lightning).
• Working on implementing Constraint Rules, Price matrix and Price rule set in Cloud craze
• Interacted with cloud craze multi-tier distribution, direct, wholesale, dealer, subscription.
• Good experience with adopting to cloud craze market conditions and customers’ needs
• Worked closely with development teams to design, build and test application and provided direction for system enhancements and defect fixes.
• Experience with system integrations involving Salesforce.com web services (JSON, SOAP), as well as Vlocity Integration Procedure.
• Customized sales cloud and service cloud modules as per the business requirements.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud.
• Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business
• Upgradedsome Apps from Salesforce Classic to Lightning Experienceto develop rich user interface and better interaction of pages.
• Experience on working with Cloud craze and Commerce cloud
• Developed Visualforce pages to prepopulate certain fields and embedded it in the application.
• Process Builder, Workflow Rules, Approval Process, and Administration and development of the nCino platform
• Working on Salesforce portal and integrated Salesforce portal with Cloud craze. Single Sign of Portal using Site minder and Microsoft Azure.
• Using tools like inside view and cloud craze to increase the sales Insight of the business users.
• Used automation studiofor performing actions such as imports, extracts and SQL query activities.
• Delivered, developed, and managed contextual, personalized messages, streamlined campaig ncreation processes, robust automation capabilities,campaig nworkflows, and integration with Salesforce Marketing Cloud solutions.
• Enabled and configured E-mail Relay feature for the e-mail administration for the entire organization.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Implementing Web Services (RESTAPI) between three salesforce organizations to send and retrieve information based on criteria.
• Performed application configuration, testing and evaluation to ensure quality and consistency.
• Hands on experience on salesforce lightening for customizing reports and dashboards for business use
• Worked with various salesforce. com standard objects like Cases, Accounts, Contacts
• Designed and developed workflow rules, validation rules, approval processes and customizations withinSalesforce.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams in MSVisio.
• Experience in Apex Classes, Controllers & Triggers considering governor limits and various other components as per the client and application requirements. Wrote triggers to route the escalations to different queues and levels, assigned it to different users according to the business logic.
• Requirements gathering and primary development of nCino Platform nCino administration
• Created templates, page layouts, and record types according to the business process requirements.
• Managing subscriber data, import and segmentation using a combination of Salesforce Marketing Cloud tools and database queries.
• Created Change Sets and deployed it in Production organizations.
• Experience with Agile software development methodologies

Environment: Salesforce.com Vlocity, Salesforce CRM, SalesforceLightning, Apex Language, Tabs, Email Services Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, Triggers, Security Controls, API, Workflow and Approvals, Visual force, Reports, Custom Objects

Confidential, VA

Salesforce Developer/Architect

Responsibilities:

• Performed the roles of Salesforce Administrator/Developer in the organization
• Worked on an agile project to in corporate nCino into the banks Small Business Associations (SBA)lending process, which included setting up an interface between nCino's cloud solution on the banks server-based loan processing system to move loan documents between the two systems, we held daily stand ups and wrote stories, use cases. We also trained the banks Loan Operations group on how to use nCino and on integrating the nCino product into their loan process flow.
• Primary nCino design and specification specialist on a total nCino Loan and Deposit Origination solution (Consumer, Commercial, Small Business loan and Deposit)
• Customized sales cloud and service cloud modules as per the business requirements.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE
• Involved in Design, development, planning, testing and integration of salesforce cloud services.
• Perform strategic consulting management, marketing and sales automation, cloud services, nCino development, administration and, SFDC administration, project development, and motivation services for clients in the Confidential .
• Experienced in Unit Testing, for the customizations and developments done during the project and also was involved in the Integration Testing
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Implementing Web Services (RESTAPI) between three salesforce organizations to send and retrieve information based on criteria
• Experience on Marketing Cloud with Exact target Implementation.
• Developed Einstein Analytics Apps, Dashboards
• Implemented Configuration, Customization and Development withSalesforce.com on Service Cloud, Sales Cloud, Marketing Cloud.
• Experience on working with Cloud craze and Commerce cloud.
• Triggered interface events by user interactions, which includes Lightning Component framework and involved in building Lightning Components using the aura framework.
• Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Created modern Enterprise Lightning Appscombining Lightning Design System, Lightning App Builder and Lightning Component features
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Integration of Applications with Salesforce.com using SOAP, REST web services API.
• Performed Data Migration from legacy system to Force.com with knowledge of Data Mapping.

Environment: Salesforce.com, Salesforce CRM, Vlocity, SalesforceLightning, Apex Language, nCino, Apex Classes, Eclipse IDE, Cloud Craze, Commerce Cloud, SOAP & REST API, Data Mapping.

Confidential, Riverdale MD

Salesforce Developer

Responsibilities:

• Worked as both Salesforce Developer and Salesforce Analyst and as well as administrator in the project depending on criteria.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Responsible for providing object level/record level/ field level security by creating roles and profiles.
• Involved in Design, development, planning, testing and integration of salesforce cloud services.
• Implemented record types, lookup and master detail relationships for custom objects.
• Worked onSalesforceLightning Components for building customized components replacing the existing ones
• Created page layouts, search layout to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Specialize in data mapping to determine how records enterMarketingCloudand feed into automations, journeys, and deployment segments.
• Prepared custom reports by running SQL queries on the backend data views of the marketing cloud.
• Developed and deployed workflows and approval process for new job openings and hiring as per the management policies.
• Created e-mail templates and used the in workflow and approval process and maintained user profiles, roles, and created permission sets, sharing rules.
• Worked on SOQL and SOSL queries to store and download the data from Salesforce.com platform database.
• Good experience in working on Eclipse IDE with Force.com Plug-in writing business logic in Apex programming language.
• Developed Apex Triggers, Apex Classes and Test Methods and worked with GitHub.
• Involved in Agile estimation (story points), SPRINT planning, Daily SCRUM, SPRINT reviews.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Integration of Applications with Salesforce.com using SOAP, REST web services API.

Environment: Salesforce.com, Force.com, SOQL, SOSL, Marketing Cloud, Salesforce CRM, SalesforceLightning, Apex Language, nCino, Apex Classes, Eclipse IDE, Cloud Craze, Commerce Cloud, SOAP & REST API, Eclipse, Data Mapping.

Confidential, Virginia

Salesforce Developer

Responsibilities:

• Worked on varioussalesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities
• Developed several Triggers, Apex classes and Visual force pages as part of the application development
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Integrated Sales Cloud with Salesforce by using Marketing Cloud.
• Worked on Salesforce Marketing Cloudto automate data management tasks such as importing files, transferring data.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Experienced in the use of Data Loader and scheduling timely data backup operations using Apex scheduler
• Implemented Escalation rules, Automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Monitoring nCino’s Application end-to-end design flow and conduct any root-cause analysis to identify potential Performance Tuning Capabilities.
• Configured federated login to ensure that single sign on in implemented across the company
• Enabled Salesforce connections between partner sales force orgs and the client's org.
• Good knowledge in Creating Formula Fields, Validation Rules, Workflow and approvals for the Flexibility and functionality of force platform application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects
• Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient
• Performed Data Migration from legacy system to Force.com with knowledge of Data Mapping and also Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce.com, Force.com, Sales Cloud, Marketing Cloud, Data Migration, Salesforce CRM, SalesforceLightning, Apex Language, nCino, Apex Classes, Eclipse IDE, Eclipse, Data Mapping.

Confidential, MD

Software Engineer Analyst

Responsibilities:

• Worked closely with the Development Team in the design phase and developed use case diagrams using Rational Rose
• Designed and implemented the RESTApi for the UI screen through the mobile user can look-up the available health plans and monthly premium against each of them by taking the zip code as the parameter.
• Worked with web services team to define newRESTfulweb services and modify existing services
• Worked with the Architects on SDLC process being the owner of post development environments
• Carried Deployments and builds on various environments using Build Forge Automation tool
• Wrote ANT Scripts to automate the build process
• Used Shell/Perl scripts to automate the deployment process
• Involved in implementation and postproduction support of LIMS- Empower interface.
• Designed a customized Status Reporting tool used currently, based on the specific requirements using J2EE/Struts and WebSphere Application Server with DB2 as Database
• Sole person to be responsible for Release/Change control Process
• Stand by administrator for Clear Case
• Used IBM Rational Clear Quest for tracking the changes and approval process
• Involved in creating new elements in Vobs
• Administered Build Forge for automated build and deploy activities
• Responsible for User Management, Creating/Managing Libraries, Projects, Environments and Schedules in Build Forge for Build and Deploy Automation

Confidential VA

Business Analyst

Responsibilities:

• Responsible and accountable for the multiple projects directed toward strategic business and other organizational objectives.
• Responsible to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program.
• Make recommendations to modify the program to enhance effectiveness toward the business result.
• Worked with the ETL team to use Informatica Power Center/Power Exchange to extract/transform and load data from different operational data sources like Oracle, Flat files, XML files into staging area and load into the data warehouse.
• Coach, mentor, and lead personnel within a technical team environment.
• The new layer is termed aggregation where in the SOAP based web service is exposed as Restful web services.
• Review business design documents, models, and diagrams for verification by stakeholders including business users, developers, and testers.
• Guide developers in creating working prototypes for feedback and iterative business design sessions.
• Perform analysis on change requests to help determine their impact on the project.
• Identify, track, and resolve defects in requirements and business designs.
• Review test plans and test cases to verify that they thoroughly and accurately test the system.