SUMMARY

• SALESFORCE Consultant with 10 Years of IT experience that includes around 8 years of experiencein Salesforce.comCRM Platform and around 2 years of experience in developing applications using Java/J2EE technologies.
• Experience inConfiguration,Implementation,Lightning, and support experience withSalesforce platform.
• Experience inSalesforce Customization, Security Access, Workflow Approvals, Data Validation, data utilities, Analytics, sales, Marketing, Customer Service, and Support Administration.
• Experience in developing Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
• Expertise in SFDC Development usingLightning Application, Apex Language,Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows.
• Extensive experience in Demandware and Commerce Cloud.
• Worked onLightning Process builderflows, Connect API,Chatterandquick Action.
• Integration Methodologies, different API,Trigger framework,Recursive Triggers,VF Remoting, Asynchronous Framework & options.
• Good Experience onSalesforceLightning.Experience in third party integration with ERP (Marketing Cloud, Service Cloud).
• Hands on experience in writing queries usingSOQLandSOSLin Apex Classes and Triggers.
• Extensive Experience in Building Apex-based projects using Apex, Triggers, Asynchronous Apex, Test classes, Visual force, controllers, Aura components, Lightning web components, SOQL, SOSL and REST API integrations.
• Created and updatedusers, reports,and dashboards to track pipeline/stages for management visibility, while integrating Apex (applications) to Salesforce accounts such asConga Merge and Outlook.
• Extensive experience with various Salesforce deployment methodologies includingChange sets, Force.com Plug-in environment,Ant Migrationtool kit and Eclipse.
• Implemented Quote-to-Cash solution using APTTUS CPQ. Depth understanding of the APTTUS CPQ, APTTUS CLM data model and functionality.
• Provide technical architecture strategy and guidance forSalesforce rollouts, and assist with design for adoption strategy.
• Support and provide recommendations to theCOO, CTO, VPof Sales, andVP of Servicesby tailoring Salesforce.com to meet agile business needs.
• Recommended, designed and implemented a Marketing process in Salesforce to automate communications between Sales and marketing, associate campaign influence on opportunities for ROI reporting, and to provide real time status on campaign members.
• Analyzed current processes and made recommendations for automated notifications toSales Repswhen maintenance renewals are due and when outstanding invoices need attention,standardized sales reports, installed and trained users in Cirrus Insight to track Sales appointments for call reports.
• Experience in SFDC Integration usingWeb Serviceand Apex Programming,App-Exchange Packages & Custom Applications, Salesforce.com Service Cloud expertise.
• Experience working withSales cloudandService cloud.
• Extracted the data from salesforce.com application into the external databases likeSQL,DB2for generating large data reports.
• Assisted users with report design and management. Work with Time Warner team to integrate online initiatives into the database.
• Experienced in scripting languages likeHTML, XML, CSS, JSP, WSDL, SOAP, AJAX, APEXWeb Services API development skills and Java Script, Web Services-Axis.
• Involved in various stages ofSoftware Development Life Cycle(SDLC) including analysis, requirement engineering, architecture design,development, deploymentand maintenance of standalone, Multi-tier, web-based and portals based object oriented enterprise applications.
• AnalyzedSales, Marketing & Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.
• Worked Developer and as well as a Business Analyst forfull-cycle projects, to complete consulting projects on time, and deliver outstanding consulting services to salesforce.com clients.

TECHNICAL SKILLS

Salesforce: SalesforceCRM, Lightning Application, Apex Custom Controllers, Apex Classes, Apex Triggers, Visualforce Pages/Components, Service Cloud, Apex Web Services, SOQL, SOSL, Workflow and Approvals, Reports and Dashboards.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Change Sets, Force.com Import Wizard, Force.com Excel Connector, Force.com Platform (Sandbox and Production)

Other CRM: Veeva, ServiceMax, Apptus, CPQ

Integrating Tools: Apex Data Loader, Import Wizard, Data Export, Mass Delete

Languages: Apex, Java, C, C++, SQL, SOQL, SOSL.

J2EE Technologies: JAVA 1.X, Servlets, JSP, JSTL, JDBC, Struts1.2/2.0, Tiles, Spring, EJB, Web Services, Log4j, Slf4j.

Web Technologies: HTML, XML, CSS, Java Script, JSP WSDL, SOAP API, REST API

Databases: SQL Server, My SQL, MS Access, DB2

PROFESSIONAL EXPERIENCE

Confidential, Miami, FL

SALESFORCE LIGHTNING DEVELOPER

Responsibilities:

• Created modernEnterprise Lightning AppscombiningLightning Design System, Lightning App BuilderandLightning Component features.
• Upgradedsome Apps fromSalesforce Classic to Lightning Experienceto develop rich user interface and better interaction of pages.
• Worked onSalesforce1 Platformto build Mobile App by enablingLightning Componentsfor use in Salesforce1 mobile platform to make Lightning Application mobile.
• Responsible fsor Building custom lightning pages using Aura components framework, Lightning web components, Actions, Buttons and Sales Activities.
• Created multipleLightning Components,addedCSSandDesign Parametersthat makes the Lightning component look and feel better.
• Designed and implemented hotel management application and community cloud using lightning for the revenue management for Hire team, as well for their partner hotels.
• LeveragedAPEX Controllerto make a call forexternal requeststo retrieve data from various API’s and displayed them on to the component.
• EnabledAura Framework, by addingAura AttributesandAura Handlers for Eventsto focus on Logic and Interactions in Lightning Applications.
• Minimized code inJavaScript Controllersby adding reusable functions inHelperComponent.
• Updated theAPEX ControllerandHelper functionsregularly making theComponent Context Awareas per business requirement.
• Orking with the customer success teams,provide input and contribute field feedback for new content and engagements across Salesforce Commerce Cloud suite of products.
• Implemented Data Loader to load data from Marketing Cloud to Service Cloud.
• Tested apps by appending multiple components to a Lightning application thereby deployed Applications from Sandbox to Production.
• Optimize and improve the overall runtime of Omni scripts, Data Raptors and Vlocity Integration .
• In-depth understanding of Salesforce.com’s Sales Cloud, Service Cloud and Force.com product offerings and Health Cloud experience.
• Planned and presented on Commerce cloud content management capabilitiesand roadmap at Dreamforce and contribute to Salesforce Commerce Cloud blog on mobile wallets.
• Worked on to prioritize tasks across all their patients’ needs with health cloud.
• Upgraded from Exact target 1.0 to Salesforce Marketing 2.0.
• Setup and Implemented Salesforce marketing cloud 2.0 org.
• Created and developed Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
• Used Apttus CPQ to configure price and quotes for the organization based on regional prices. Managed CPQ process from both SFDC opportunity and Excel.
• Design, develop and implement solutions for the Apttus CLM system deployed on the Salesforce platform.
• Experience working with Standard Sales Analytics application and Service Analytics Application in Einstein Analytics.
• Managing subscriber data, import and segmentation using a combination of Salesforce Marketing Cloud tools and database queries Used automation studio for performing actions such as imports, extracts and SQL query activities.
• Used refined global search inLightningby developing Apex classes and Controllers.
• Experienced usingForce.com IDEfor creating, modifying, testing, and deploying Force.com Applications.
• UsedSOQLandSOSLstatements within Governor Limits fordata manipulationneeds of the application using platform database objects.
• Used Community cloud to build deeper relationship with customers to provide better service and assist them through online.
• Configure salesforce and marketing cloud integration user along with configuration in salesforce.
• Maintenance of installedManaged PackagesinLightningusing Apex. Experienced in usingData Migrationtool calledData Loader.
• Visualforce Pages forLightning Experience, Alternates forJava Script Codes, Sharing Visualforce pages betweenClassicandLightning.
• Worked completely on Service cloud, managing with Email, Chat, Omni-Channel, Live Agent, mainly with Cases.
• Responsible for the duties in Service Cloud CRM also, having customer cases and replying in the live chat box.
• Working on Commerce Cloud and Demandware.
• Worked on Mobile FirstSiteGeenesis on SalesForce Commerce Cloud.
• Worked on Multilanguage features of SalesForce Commerce cloud.
• BuiltLightning ComponentTab for Salesforce1 Navigation and Custom Applications inLightning Experience.
• Usedfield level securityalong with page layouts inLightningto manage access to certain fields.
• Implemented theWeb ServicesthroughWSDLin the Salesforce.com for outbound messaging.
• Created workflow rules and defined related tasks Worked on Apttus CPQ to automate sales across different locations.
• Used Apttus CPQ in order to enable sales reps to configure complex product and service
• Integrated with Salesforce by using Marketing cloud connector (V5).
• Worked with Salesforce Sales Analytics and Service Analytics standard applications in Einstein Analytics.
• Worked onIntegrating SAPandSalesforcesystems usingSOAP and REST API's.
• Involved indaily standup meetings, Scrum. This resulted to bring good solution to the business requirement.

ENVIRONMENT: Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Lightning Experience, Lightning Components, Apex classes and Controllers, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP, REST.

Confidential, Downers Groove, IL

SALESFORCE Consultant

RESPONSIBILITIES:

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created Visualforce pages with fields, buttons and using various components to invoke methods.
• Using controllers andembedded JavaScriptandHTMLas needed.
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer's issues.
• Designed various Web Pages inVisual Forcefor capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Involved indata mappinganddata Integrationfrom JD Edwards ERP toSalesforce.com.
• Installed PervasiveData Integratorfrom the AppExchange for two-way integration with a JD Edwards ERP system.
• Designed, and developedApex Classes, Controller Classes, and extensions for various functional needs in the application.
• Used Vlocity Communications for Marketing, Sales, Service, CPQ, Contract and Order management
• Developed and executed marketing campaigns using Marketing Cloud's Email Studio.
• Responsible for performing all tasks required to develop, implement, and support the Salesforce.Com application integration of the Apttus CLM and CPQ.
• WroteSOQLandSOSLstatements within custom controllers, extensions.
• Customized theDashboardsto the track usage for productivity and performance of business centers and their sales teams.
• Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ.
• Implemented Marketing cloud integration with Service cloud to manage cases. Used Community cloud on Sales Force platform to connect third party systems.
• Created journeys and also implemented marketing campaigns using marketing cloud tools like Journey Builder, Email Studio and Automation Studio.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Installed Instant Service Chat and Email from theAppExchangeto let agents click to create cases from Chat and E-MAIL.
• Designed and developed User Interfaces for Sales Force users as per requirements.
• Deployed Envox's Phone Link, a computer telephony integration solution from theAppExchangethat adds screen pop and click-to-dial capabilities toSalesforce CRM.
• Usedforce.comIDE for developing custom applications.
• WroteTest PlanandTest Case. Involved directly with Test Team and didbug fixingusingClear Quest.
• Created ManagedPackageusing Eclipse. Migrated fromsandboxto production using FORCE.IDE

ENVIRONMENT: APEX, Web services, SOSL, SOQL, Informatica, Force.com IDE, Import Wizard, XML, Java Servlets, Visual Force Pages, Workflows, S-controls.

Confidential, New Orleans, LA

SALESFORCE DEVELOPER

RESPONSIBILITIES:

• Worked on various standard Objects like Leads, Accounts, Contact, Opportunities, Products and contracts that helps the company to maintain their information and make sales of the product.
• Created many of Roles and Profiles for the organization, which helps them in maintaining the Security for different individuals who are working in the organization.
• Developed Validation Rules for the Custom Objects and Approvals for some fields.
• Implemented field level Security, Profile, and audit trail setup.
• Customized several Formula fields,Workflow Rules, Validation Rules, Triggers, Apex classes.
• Created several Validation Rules, Custom buttons, and links on custom and standard objects.
• Create many of the custom controllers and custom Buttons which are used in thesalesforce Visualforcepages.
• DevelopedAPEX class, Controller class andAPEX Triggersfor various functional needs in the application.
• Created the many of theReportsandDashboards, which helps the sales team in marketing their product.
• Created Visual Force pages and Components used repeatedly inVisual Force pagesto reduce the case of overabundance whenever needed.
• Implemented Service Cloud including:Service Console, Customer Portal & Communities, Case Feed, and Knowledge Base & Entitlements.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Created Visual force pages in page layout of the custom objects, which helps us to describe the details of some of the standard objects, which are used in project.
• ScheduledApex Batch jobsfor processing large records.
• Involved inData mappingspecifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed, and sent to an external entity.
• Worked on data migration from databases to SFDC usingData Loader.
• Worked on Data Loader, which helps us to performCURD operationwith the help of CSV files.
• Created email templates and inbound emails using Visual Force for customers and clients.
• Used Sandbox migrated the code and deploying inbound and outbound change sets instance after testing.
• Collaborated with GitHub to access and share data from database.
• Implemented the salesforce.com applications using Agile Scrum Methodology.
• Created Custom dashboards displaying data used in research through which process is observed and verified.
• Integrated the WebServices for extracting the data from external systems to display in the pages of Salesforce.
• Performed a software build using a build system like Apache Maven or Gradle, executed a shell script using Jenkins.

ENVIRONMENT: Saleforce.com platform, Visual force, Apex Language, Triggers, Tableau, Agile, SOQL, Service cloud, Change Set, Standard and custom controllers, Data Loader, Force.com, Eclipse IDE Plug-in, Work Flow-Approval, Custom objects, Custom tabs, Email service, Html, Web-service (REST and SOAP).

Confidential

Software Engineer

Responsibilities:

• Worked with business and user groups to identify and implement functional enhancements and new requirements.
• Worked on the design of the entire end-to-end architecture for the Classification Web Application.
• Designed the UI, the services layer and the database object model design based on Java Spring 3.0 MVC architecture.
• Installed and deployed the application on the JBoss Application Server, with JBossDeveloper Studio being the IDE for development.
• Built the project using Maven script and using JAX-B specification for the XML handling.
• Extensively used XSL as a XML parsing mechanism for showing Dynamic Web Pages in HTML format.
• Developed complex intra Portlet communication across web applications using cooperative Portlets. Developed simple Portlet messaging on a single page using Portlet API.
• Developed Visualforce page using the extension controller according to the clients’ requirement.
• Developed SOQL and SOSL queries to get data from different related objects.
• Designed and developed highly customized front end Screens using Sencha ExtJS framework library, JavaScript, HTML, CSS as a Rich Internet Application (RIA).
• Developed front end web page using HTML, CSS, JavaScript, Angular JS and JQuery.
• Used Portal Enable, Portal Extend for personalization, content publishing, document management, productivity functions along with the scalable portal framework.
• Developed the DAO layer using Java JPA specification to setup object relational mapping to support the database operations for the service layer operations
• Extensively used Portal toolkit plug-in for creating, testing, debugging and deploying individual Portlets.
• Involved in the development of Standard XML reports using the Xalan parser and XSLT style sheets.
• Developed billing system pages using Struts Framework and written some of the custom tags.
• Used Spring IOC and MVC for enhanced modules.
• Implemented SOAP protocol to get the requests from the outside System.
• Used Rational Clear Case as a source control for code changes.
• Followed coding and documentation standards.
• Involved the writing SQL quarries and Joins.
• Used Rational Clear Quest to document and track issues and resolutions.
• Provided development support for System Testing, Product Testing, User Acceptance Testing, Data Conversion Testing, Load Testing, and Production.
• Involved in configuration and deployment of application on Web Logic server.

Environment: Java, J2EE, J2EE architecture,JavaScript, Maven, AJAX, Servlets, JSP, Struts, Web services, Taglibs, Portals, Hibernate, XML, HTML, Java Script, SOAP, RAD, Ant, Log4J, Oracle, Web Logic server, Clear Case, Linux.