SUMMARY

• Over 14+ years of experience with various software development lifecycle as Business analysis, Content management, Project Management, People Management, Quality Assurance, and Business Consulting of Enterprise Software Applications across variety of projects and environments with onsite - offshore coordination, leadership, and mentoring roles.
• 7+ Years of experience in working directly at the Client Location in Richardson and Austin - United States as an Onsite Business Analyst and Quality Assurance Lead.
• Hands on experience as a Scrum Master in product ownership, requirements gathering and business processes management
• Strong knowledge of SDLC & STLC using Waterfall and Agile methodologies.
• Expertise in Requirement Planning, Business Analysis, Web application testing, Content Management, SQL Database, Accessibility testing, AS400, SQL/400 and IBM Mainframe.
• Hands on experience on Adobe Experience Manager (AEM), Oracle SQL developer, Informatica, Selenium WebDriver, HP QTP/UFT, Cypress, JIRA, Confluence, GIT and Teradata SQL Assistant

TECHNICAL SKILLS

• SOAP UI
• HP ALM/QC
• JIRA
• Confluence
• GIT
• HP QTP/UFT
• Selenium WebDriver
• Cypress Automation
• WAVE
• NVDA
• JAWS and Informatica power center & workflow manager
• SQL
• Java and IBM Mainframe
• Business Analysis
• Client Presentations
• Business Consulting
• Account farming & Bid estimations
• Clarity Project Management
• People Management
• Resource planning project estimations
• ROI estimations and E Cube Project Management

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master/Business Analyst/UI Technical Lead

Responsibilities:

• Acting as a Scrum Master and Business Analyst for a 10+ member team (PO, UI/AEM Dev team and QA Team) cross-functional scrum team to ensure timely delivery while managing both quality and cost. Coaching the team for being more agile minded and grow as a team than being focused on individual success.
• Facilitating sprint planning, daily scrums, product backlog grooming, story pointing sessions, sprint reviews, product demos and retrospectives, monitored sprint progress using burn down charts.
• Facilitated daily JAD sessions with offshore third-party development vendors and QA resources to gather additional requirements or enhancements.
• Proactively identified issues, adjusted priorities, and created war-rooms to resolve them.
• Monitoring and executing plans according to project key metrics/targets, budgets, and deliverables as well as developing and coaching personnel to ensure efficient operation of the project functions.
• Leveraging interpersonal skills to build and maintain positive working relationships with functional groups throughout the life cycle of the project.
• Provide oversight and final review of design specification with Product Owner and Dev team
• Performed Gap Analysis based on AS-IS and To-BE documentation and prepared Business Requirement Document (BRD).
• Performed User Acceptance Testing for complex projects
• Responsible for Stakeholder Managements, Daily status, Resource allocation, Weekly status and Monthly business review report updates to the customer
• Coordinating with LOB & release management updating on daily status of all the projects and overall release
• Responsible for performing functional testing, system, SIT, UI and Regression Testing for Global and US components (including authoring and publishing)
• Involved in E2E testing of new global component implementation
• Responsible for generating new business (Account mining) and responding to internal proposals
• Adhere to established software testing governance policies, best practices and guidelines and recommend improvements
• Preparing and identifying efficiencies in the process to gain more effort reduction and accuracy
• Adhere to established software testing governance policies, best practices and guidelines and recommend improvements
• Identify critical functionalities for automation to increase efficiency and reduce effort utilized.
• POC for training new team members, conducting resource cross functional training & knowledge sharing.
• Preparing and Collecting Project documents, lesson learnt and issues logs

Confidential, Texas

BA/QA Lead

Responsibilities:

• Prepares detailed system requirements and assists in functional design solutions for new products/functionality and enhancements to existing products/functionality
• Strong knowledge on Health insurance and PBM domain which includes member eligibility, accumulations, Pharmacy networks, pricing, formulary, prior authorizations and client benefit setups for Med Formulary Management system and Medicaid.
• Supported the UAT team in testing complex projects related to health checks and treatments.
• Responsible for Stakeholder Managements, Daily status, Weekly status, and Monthly business review report updates to the customer
• Preparing and Collecting Project documents, lesson learnt and issues logs; SPOC for overall RxC Adjudication functionality
• Coordinate with project development teams and software engineers to recommend solutions to maximize performance and efficiency
• Responsible for managing the delivery of critical projects and providing managerial & technical support for all the projects executed under RxClaim Application for Adjudication & Adjustments
• Responsible for performing functional testing, system, SIT, UAT, ETL and E2E Pre-regression Testing, Environment refresh activities for whole RxClaim PBM and Retail
• Responsible for schema validations
• Involved in E2E testing of Clients SharePoint migration for whole Regression tower
• Identification of regression projects and Enhancement of Automation coverage for effort reduction and efficiency
• Responsible for generating new business (Account mining) and responding to internal proposals
• Adhere to established software testing governance policies, best practices and guidelines and recommend improvements
• Preparing and identifying efficiencies in the process to gain more effort reduction and accuracy
• Hands on experience in driving and executing User Acceptance testing
• Adhere to established software testing governance policies, best practices and guidelines and recommend improvements
• Hands on experience in Automation script enhancements for complex functionalities
• Currently working as a Subject Matter Expert (SME) in RxClaim-Adjudication which involves the functionalities of Claim processing and responding with paid and reject messages.
• Identify critical functionalities for automation to increase efficiency and reduce effort utilized.
• POC for training new team members, conducting resource cross functional training & knowledge sharing.
• Handled a team of 10 onsite /offshore team members
• Responsible for generating new business (Account mining)

Confidential, TX

Lead QA Analyst III

Responsibilities:

• Responsible for System, Functional, Integration, E2E and Accessibility testing
• Involved in preparation of Test case scripting, Test data creation and Test execution phase
• Overall Project requirement gathering, Planning, and scheduling.
• Ensuring HIPAA regulations on Patient Health Information and other Plan Administration activities
• Responsible for Stakeholder Managements, Daily status, Weekly status, and Monthly business review report updates to the customer
• Managing Effort Adherence and Schedule Adherence, avoiding any slippage on both Cost and Schedule.
• Preparing and Collecting Project documents, lesson learnt and issues logs
• Work closely with Business team in requirement gathering and analysis on functionalities
• Involved in automating scripts for the web application portals
• Involved in execution of Accessibility testing
• Facilitate Functional Requirement mapping the business requirements
• Responsible for Performing E2E testing for overall testing

Confidential

Presales Consultant/Business Development

Responsibilities:

• Bid Management for Large and Medium sized deals - ADM and Pure Testing.
• Responding to Request for Proposal / Information (RFP/RFI).
• Preparing and delivering solution-based presentations, responses and SOW’s.
• Work closely with customer team in requirement gathering and analysis
• Developing estimation and pricing documents.
• Conducting Workshops with the existing account teams and sales force for proactive proposals.
• Organizing Customer & Vendor visits. Handling customer visits, presentations, yellow pad sessions etc.
• Successfully Completed Shipley’s training program on “Proposals Writing”.
• Analysis of the existing portfolio of accounts.
• Working on proactive proposals for generating more revenue from existing clients.
• Helping in continuous enhancement of knowledge capability through self-initiated research by tracking business & technology trends. Maintaining and creation of SharePoint site for Enterprise BSG repository.
• Knowledge Officer for the TeS Sales net Site and Compliance Lead for TeS BSG.

Confidential

Business Analyst

Responsibilities:

• Assist/support the field force people in generating new business for Confidential Limited (BPO, Infotech, Technologies).
• Work closely with Business Development Management team in customer’s requirement gathering and analysis on opportunities
• Handling activities like company research/Industry research, competitive analysis, Demand Generation and TraCe CRM activities.
• Responsible for generating "Senior Management Reports” includes pipeline reports for Confidential weekly wise which portraits a clear picture about Confidential 's growth and status, forecast and confidential data like revenues, deals etc