SUMMARY

• A 3x Certified Salesforce.com Developer & Administrator with 8+ years of IT experience with around 5+ years of experience in Salesforce.
• Experience in working across various SFDC implementations like Sales Cloud, Service Cloud, and Experience Cloud.
• Developed a comprehensive CRM strategy, defining Salesforce as the standard tool in Service Cloud.
• Experience in implementing the Accounts Management, Contact Management, and Opportunity Management functionalities in the Sales Cloud process.
• Experience in buildingLightning Web ComponentsandEventsusing Lightning - based Components, and Lightning UI Components.
• Hands-on experience in designing and developing rich UI pages using Lightning Apps combining Lightning Design System, Lightning App Builder, Standard, and Custom Lightning Component.
• Hands-on experience in writing Lightning components using Lightning Web Components (LWC) and Aura Framework.
• Good experience in developing salesforce Lightning Apps, Lightning Record pages, and App Page.
• Hands-on experience in building custom lightning components on the Aura framework and Lightning Components using Controllers, Helpers, Design Attributes, Renderer, Handlers, and Events to focus on the logic and Interaction in Lightning Applications.
• Hands-on experience in building custom Lightning Web Components using CSS, JS, HTML, Meta.xml, and custom Events to focus on Interaction in Lightning Applications.
• Experience in SFDC Development in writing Apex classes, Triggers, Visual Force, SOQL, and SOSL.
• Experience in working with Asynchronous Apex like Future, Batch, Schedule, and Queueable Apex.
• Followed best practices in maintaining quality code coverage with Salesforce Governor Limits and patterns.
• Hand-on Experience in Apex and Managed and Configured Outlook to Salesforce, chatter, and Salesforce Mobile.
• Extensive experience in designing and developing All aspects of the salesforce classic UI like Custom Apps, Page Layouts, Tabs, and VF Pages using standard and custom controllers.
• Worked on Building salesforce data model using standard and custom objects, fields, Record Types, Lookup Relationships, Master-Detail Relationships Custom Reports, etc.
• Worked on building process automation features using OOTB Capabilities Validation Rules, Process Builder, Lightning Flows Builder, Workflow, E-mail services, and Approval Processes using customization.
• Knowledge of User Management like Profile, permission sets, roles, and territory setup.
• Experience with Data migration and updates through the tool App Exchange Data Loader in Salesforce.com.
• Expertise in writing Unit Tests and Test classes for making code coverage.
• Well-versed with Apex Soap /Rest API, Bulk API, and Streaming API for integration and data manipulation.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, REST, and SOAP.
• Articulate in written and verbal communication along with strong interpersonal skills, quick learner, and a good team player with the ability to work effectively with all levels of the organization and individually as well.

TECHNICAL SKILLS

Salesforce Tools: Force.com Data Loader, Force.com Excel Connector, Force.com Connect for Outlook, Force.com Platform (Sandbox and Production), Force.com Migration Tool, Force.com Explorer, Workbench

Salesforce Technologies: APEX Language, Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components, and Controllers), APEX Data Loader, Lightning Component, Lightning Web Components (LWC), S-Controls, APEX Web Services, Dashboards, Workflow & Approvals, Analytic Snapshots, Custom Objects.

Custom Integration: Outbound messages, Workflow & Approvals, Field updates, Reports, Custom objects, Custom settings, Custom labels & tabs, Email Services, Role Hierarchy, Dashboards, Security controls, APEX Exchange Package & Custom Application, and Sandbox data loading

Software Methodologies: Agile, Scrum, Waterfall

Programming Languages: APEX, Apex Triggers, and Visual Force Pages

Operating Systems: MS Windows, Macintosh

Web Design tools: Visual Force, HTML, XML, CSS, JavaScript

Documentation tools: MS Word, MS Excel, MS PowerPoint, MSOutlook, Jira

PROFESSIONAL EXPERIENCE

Confidential, Burlington, MA

Salesforce Lightning Developer

Responsibilities:

• Worked with Various representatives of the business team to collect data specifications and document the specifications.
• Created UI pages as per business requirements using Lightning Web Components (LWC)
• Retrieved data from Third Party API and displayed data within the lightning application
• Used HTTP Callout using JSON to fetch records/data from other systems and redirect the user to record on the integrated system on the lightning component button click
• Good experience in Creating Lightning Web Components (LWC) design and implementation and Converting Lightning Components to Lightning Web Components (LWC).
• Worked on implementation of new buttons and actions in lightning components to book a Flight and book a resort.
• Added dynamic fields on the LWC forms, which were conditionally visible.
• Developed Many Lightning Web Components (LWC) and used them in Home Pages and Record Pages through Lightning App Builder.
• Created Lightning Aura Components based on the client’s requirement. Worked with Lightning Web Components (LWC).
• Strong hands-on experience in developing reusable Lightning Web Components (LWC) for record creation.
• Email to Case and Email to Web implementation to deliver more proactive and personalized service to the customers
• Worked on Agile methodology of daily standups, grooming, retrospectives, and sprint planning.
• Used Process Builder to implement DocuSign to streamline our business process with DocuSign Agreement Cloud.
• Email handling is done using a robust Service ticket system that helps to capture every customer service request, manage it appropriately, and resolve it on time.
• Leveraged Process builder & Workflow Rules to automate Tasks, Email Alerts, Field
• Maintained and configured user accounts, Profiles, roles, Permission sets, public groups, and Queues, and implemented object level (OWD), field level (Field-level Security), and record level (Sharing rules) security.
• Created validation rules, Workflow, Workflow Actions, Time-Dependent workflows, Process Builder, Flows, and Approval Process. Analyzed and converted Business workflows to Salesforce workflows and assigned workflow alerts.
• Converted Workflow Rules, Flow Builder, and Process Builders related to a few Objects into Apex Triggers to maximize the performance.
• Experience in SFDC Integration usingWeb Serviceand Apex Programming.
• Worked with integrations between the Salesforce-to-Salesforce systems using REST API
• Created Apex classes, Triggers, Test Classes, SOSL and SOQL queries for the Custom codes with code coverage.
• Created various custom objects and custom fields, and picklists, and assigned them to profiles and roles per the project requirement.
• Strong experience in deploying Salesforcecomponents across various sandbox and production instances using Change Sets.
• Implemented web-based case management automation - Web to Case (on Case Object) to track and solve customers’ issues.
• Used Jenkins for Continuous Integration and Continuous Delivery (CI/CD) with Salesforce DX (SFDX) and Salesforce CLI. Working with Git and Git Hub as the version control repository to Push and Pull the requests.
• Monitored performance and provided responsive action to issues, maintaining high-level internal customer satisfaction through the successful resolution of customer requests/issues/change requests.
• Performed Post Refresh activities for the full and configuration-only sandbox.
• Used field-level security along with page layouts to manage access to certain fields.
• Extensively interacted with internal/ external customers, product owners and architects, and onshore and offshore teams to understand the requirements and project delivery.

Environment: Salesforce.com, Force.com, CI/CD, GIT, SSO, SAML, Custom Objects, REST and SOAP, Data Loader, Apex Classes, Controllers, Triggers, Data Migration, Rest API, SOQL, SOSL, Visualforce Pages, Sales cloud, Community cloud, Lightning, LWC, Workflow & Approvals, Custom Reports, Dashboards.

Confidential, CA

Salesforce Developer/Admin

Responsibilities:

• Performed the role of Salesforce Developer and Administrator.
• Gathered requirements and developed client-specific solutions by understanding customers’ business and technical environment.
• Created Custom Profiles, Public Groups, and Roles to distribute user rights and functionality.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Reports, and Dashboards.
• Created different workflow rules and Approvals, Email Templates to run the Assignment rules.
• Worked on SFDC implementation related to Sales Cloud.
• Designed and developed the Custom objects, Formula fields, validation rules, Page layouts, Components, and Visual Force Pages to suit the needs of the application.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual Force, and Force.com IDE.
• Used SOQL and SOSL for various data fetching and manipulation needs of the application using platform database objects.
• Developed design document for data loader-based integration.
• Designed, developed, and deployed Apex Classes, Triggers, and packages for various functional needs in the application.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, and filed updates to implement business logic.
• Created and scheduled Asynchronous Apex Batch Jobs and Future Callouts to handle pending account transactions waiting for approval from third-party systems while adhering to Governor Execution Limits.
• Designed the Custom Visual Force pages for Lead conversion, and merging duplicates.
• Created email templates and inbound emails using Visual force for clients and customers.
• Integrated with the external system using Web Services Callouts for cleansing the Address and saving the data in the pages of salesforce.com.
• Have very good experience in performing configuration tasks using Salesforce CPQ and have a good knowledge of concepts in CPQ and Opportunity Management.
• Integrated SOAP and REST-based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Prepared test plan and test case documents for Visibility application.
• Provided support for ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, and triggers.
• Developed and configured various Reports for different user profiles based on the need of the organization.
• Used the Force.com IDE for testing and migrated the code to the deployment instance after testing.
• Developed the custom logic to invoke the REST API to encrypt and decrypt the barcodes based on the customer email. The decrypted barcodes are scanned, and the physical address is retrieved.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component, and Controllers), S-Controls, Apex Triggers, Custom objects, Web services, Data loader, Security Controls.

Confidential

Salesforce Administrator

Responsibilities:

• Developed variousCustom Objects,Tabs,Master-Detail,Lookup relationships, Formula fields, and validation rules.
• Configured Sharing settings to specify the level of access the users must each other's data.
• Managed User Accounts and Account Security, including new user account creation, Profile, and Role Management, Sharing Rules, Security Controls, Validation Rules, and Duplication Rules.
• Designed and deployedValidation rules,Approval Processes,Custom tabs,and Auto-Response for automating business logic.
• Created variousRoles,Profiles, andPage Layoutsand Configured the permissions based on the hierarchical requirements of the organization.
• CreatedWorkflow rulesand defined email alerts, related tasks, and field updates.
• Maintained and provided the visibility of different actions for a different set of users.
• Working with management and end-users to create and manage workflow rules, data validation, and processes.
• Experience with working on Web-to-Case, Email-to-Case (Service Cloud), and Web-to-Lead (Sales cloud) functionalities.
• Created email alerts, email templates, and automated Email Process builders, and flows.
• Created page layouts, and search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Implemented pick lists, dependent pick lists, lookups, master-detail relationships, and formula fields to the custom objects.
• Used field-level security along with page layouts to manage access to certain fields.
• Handled deployments to UAT and production using Changesets.
• Created test scenarios on Sandbox environment, created packages, and moved them between Sandboxes and Production environments to place final implementations.

Environment: Platform, Data Loader, Sandbox, Workflow & Approvals, change sets, Custom Objects, Custom Reports, Dashboards, Sharing rules, Process builders.

Confidential

UI DEVELOPER/ANGULAR DEVELOPER

Responsibilities:

• Collaborate with both the development team and business stakeholders to design, build and test a modern Angular UI for our web applications.
• Installed Nodejs, MongoDB, Express, Grunt, Python
• Configured MEAN Package by cloning from Git MeanJS repository
• Installed dependencies like node packages and bootstrap3
• Created and registered a new Module ‘Jobs’ and added to the existing modules-articles, core, users
• Configured frontend routes for different states such as list jobs, create jobs, view jobs, edit job
• Created Job services used for communicating with the jobs REST endpoints
• Created job controller for creating a new job post with job title, company, description, salary, requirements, state, and contact details

Environment: NodeJS, AngularJS, Express, MongoDB, Grunt, Python, Git, Bootstrap3, jQuery, cPanel, FTP, Visual Source Code, Linux

Confidential

Responsibilities:

• Collaborate with both the development team and business stakeholders to design, build and test a modern Angular UI for our web applications.
• Get and display all the templates by using the $http service to fetch Confidential information from a .json file
• Git Version Control system to run tasks
• Installed dependencies like node modules and jQuery using npm
• Installed Bootstrap3 for Confidential layout

Environment: HTML5, CSS3, Bootstrap3, JavaScript, AngularJs, Git, Node package Manager, Linux, cPanel, FTP

Confidential

Frontend Developer

Responsibilities:

• Involved in the complete SDLC process.
• Configured and installed PHPv5, Apache Web Server on Ubuntu operating system
• Developed the user interface for registration using HTML, CSS, jQuery, and AJAX.
• Responsible for creating the navigation menu and sub-menu in the site using CSS, HTML, andPHP.
• Used JavaScript to make an interactive site. Responsible to handle the frontend side of the application to make it rich and user friendly
• Responsible for fixing cross-browser issues, especially on the ie7 and ie8.

Environment: PHP5, Linux, Apache, MySQL, LAMP, WordPress, cPanel, HTML, Ajax, CSS, JavaScript, jQuery, Bootstrap, gedit, Eclipse and FTP

Confidential

WordPress Developer

Responsibilities:

• Worked onPHP5 and MYSQL, HTML5, Ajax, JavaScript, CSS3, and WordPress on Windows and Linux operating systems.
• Installed Google Analytics and configured it to increase the traffic to the website and to know the count of the clicks on the website.
• Added AdSense to get the revenue, Search Engine Optimization and create XML Sitemap

Environment: PHP5, Linux, Apache, MySQL, LAMP, WordPress, HTML, Ajax, CSS, JavaScript, jQuery, Bootstrap, Eclipse, FTP and cPanel

Confidential

Responsibilities:

• Prepared and documented the Project Scope of the application
• Performed Smoke testing of the initial build
• Prepared Test Scenarios and test cases for different modules and sub-modules
• Performed Functionality testing, Integration testing, and system testing of the application under test
• Regression testing and Re-testing after the bug fixes

Environment: PHP5, Linux, Apache, MySQL, LAMP, HTML, Ajax, CSS, JavaScript, jQuery, Bitbucket version control, FTP and cPanel

Confidential

Responsibilities:

• Prepared and documented Test scenarios and test cases for specific modules and sub-modules of the application
• Performed Functionality testing, Integration testing, and system testing of the application under test
• Regression testing and Re-testing after the bug fixes
• Bug reporting and tracking using Jira

Environment: PHP5, Linux, Apache, MySQL, LAMP, HTML, Ajax, CSS, JavaScript, jQuery, Eclipse, Jira

Confidential

Responsibilities:

• Experience in client service/relationship management role working with institutional/business customers for MSN products
• Ability to multi-task and prioritize items appropriately according to severity.