SUMMARY

• Experienced Salesforce administrator and developer with 8+ years experience.
• Proficient in coding and programming, experienced in upgrading, modifying, and integrating systems, and skilled in analysing company processes and developing workflows for business needs.
• Adept at developing, designing, and testing applications and modules.
• Certified Administrator and Platform Developer
• Experience working with Force.com IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
• Worked on SalesforceCustomization, Configuration, Security Controls, Process Builders, creating profiles,roles, users, record layouts and email services.
• Experience in creating Dashboards, Reports, Custom Controllers, Visual Force pages, Tabs and analysing the data in Salesforce.
• Experience working on Vlocity, DPA & OmniStudio
• Extensive hands - on SFDC administrative experience in creating and managing Apps, Page Layouts, Search layouts and generation of email templates according to application requirements.
• Hands-on experience with Vlocity DataRaptor, Vlocity Cards, Vlocity OmniScript, VlocityDX, Vlocity Integration Procedures, Vlocity CPQ, and either Vlocity EPC or Ratings Engine, LWC.
• Hand-on experience on Integration, good Knowledge in JSON and how integration works in Vlocity
• Proficient in performing large and small-scale data migration from legacy system like Oracle, SAP to Salesforce using Migration Tool, Apex Data Loader and Salesforce Import and Export Wizard.
• Implementation and Integration experience using Custom Objects and Custom Tabs.
• Extensive experience in Integration of Data from Traditional Applications to Salesforce using REST/SOAP API, IBM WebSphere Cast Iron and Informatica on Demand.
• Expertise in Marketing Cloud.
• Extensive experience in developing Triggers, APEX classes, Controllers, writing Workflows, Visual force pages, and Force.com API.
• Have excellent hands-on experience in SOAP and REST.
• Experience on Apttus CLM.
• Developed and worked on different Salesforce.com environments such as sandbox and production environments like Eclipse IDE and Force.com plugin to implement business logic using apex-programming language.
• Developed Velocity templates for the various user interactive forms that triggers email to alias. Such forms largely reduced the amount of manual work involved and were highly appreciated.
• Proficient knowledge ofGovernor limits. Experienced in optimization of existing code in according to the governor limits.
• Working on migration of Velocity Components using Data Packs and Salesforce components using Changesets.
• Strong in Aura Lightning framework with Applications, Components, Controllers, Stylesheets.
• Experienced in all phases of SDLC (Software Development) ranging from requirement gathering, design, development, Testing and deployment, including methodologies like Agile, Iterative Software Development and Rational Unified Process (RUP).

PROFESSIONAL EXPERIENCE

Salesforce Admin/Developer

Confidential, Jacksonville

Responsibilities:

• Worked on Lightning development applications like components and web components from the scratch.
• Converted some existing lightning components to lightning web components.
• Involved in development and testing of web services to integrate with external system.
• Involved in development of Inbound and Outbound web services.
• Implemented Sales cloud like setting up Marketing Campaigns, Campaign Hierarchies, Web-to-Lead, Assignment rules and Auto-Response rules.
• Implemented Salesforce Service cloud like creating Queues, assigning Cases to Queues or Users, and creating Case Escalation rules and writing Workflow rules for business support and technical support for its channel customers.
• Written apex test classes for unit testing and achieved at least 85% code coverage for migration.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from Comma Separated Values (CSV) files.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com using REST API.
• Experience in working with AppExchange applications like ZUORA for billing system.
• Worked on JIRA for ticket management system using agile methodology on sprint basis and user stories.
• Deployed application components across various sandboxes and production orgs using Force.com IDE, Change Sets.
• Developed Visual force pages for building public websites using Force.com Sites where the applications can be reached to new, external audiences.
• Worked on Salesforce.com customizations using Apex (Classes, Triggers and Web Services) and Visual force that consists of several new data integrations and customizations to be done as per business requirements.
• Built dynamic Visual Force Pages using advanced UI languages like CSS and JavaScript and used Static Resources when required.
• Created APEX Classes and Triggers for implementing the Complex Business Logic that involves multiple objects and which cannot be performed using Workflow rules.
• Involved in Salesforce.com application declarative activities like creating Users, Roles, Profiles, Public groups, Permission sets, Sharing rules, Field-level security, and Page Layouts.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Converted some existing Visual Force pages to lightning web components as part of our organization Migration to Lightning.
• Created various Custom Objects, Custom Settings, Validation rules, Record types, Custom Tabs, Approval process and Workflow rules including Field updates and email alerts.
• Customized page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.

Salesforce Admin/Developer

Confidential, Austin, Texas

Responsibilities:

• Responsible for the support of ICT infrastructure and systems to provide a stable and efficient IT environment
• Worked on Apex, Batch, Lightning Components, LWC, Custom settings, and remote site setting.
• Understanding the client requirements by studying functional document.
• Involved in understanding the ongoing issues and provide fixes for the same.
• Gathered requirement on we can build custom history records for specific custom object.
• Analysed current standard history records and wrote a batch on how to merge past histories to new custom module.
• Developed test strategy, test design, to execute test cases and defect management for the ETL & BI systems.
• Worked on creating LWC to display data.
• Involved in creating various reports for monitoring purpose.
• Developed Conga Composer Reports, Queries, Templates and more.
• Developed Reports, Dashboards and Processes to continuously monitor data quality and integrity.

Salesforce Admin/Developer

Confidential, North Chicago

Responsibilities:

• Involved in Business requirement meetings like gathering information for IT team and analysing the information provided by Business.
• Maintenance of installedManaged PackagesinLightningusing Apex. Experienced in usingData Migrationtool calledData Loader.
• Created and managed users, roles, public groups and implemented additional role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from CSV files.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Defining Custom Formulas and creating Validation Rules to suit the needs of the data model and ensure data quality.
• Implemented in Pricing Configuration and Product Configuration into Apttus CPQ using Salesforce Principles.
• Prepared various test cases to test the functionality of the code in accordance with the governor’s limits.
• Involved in documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.

Salesforce Administrator

Confidential, New Albany

Responsibilities:

• Engage client to gather requirements/business rules and ensure alignment with development teams
• Translator stakeholder requirement into different tangible deliverables such as functional specification, user cases, user stories, workflow/process diagram, data flow/data model diagrams
• Evaluate risk related to requirements implementation, testing processes, project communications
• Draft and maintain business requirements and align them with functional and technical requirements.
• Monitoring defects and interacting with business & developers in order to fix during UAT
• Involved in writing stories and getting approval with business and worked with Product owners to get it prioritize during backlog grooming

IT Specialist

Confidential

Responsibilities:

• Developing, testing and enhancement of new and existing applications and integrations.
• Development of high-level technical solution designs in SAP Finance module
• Assisting in setting, directing and overseeing the company’s product development and technical policies, objectives and initiatives
• Maintaining and enhancing the automated build system in CRM.
• Recommending product enhancements to improve customer satisfaction in using the products.
• Recommending technical enhancements and minimise technical debt
• Working on minor bug fixes in SAP FSPM and FSCD.
• Monitoring the technical performance of internal systems.