SUMMARY

• Overall 10+ years of professional IT experience working in IT Industry, 6+ years of experience in the areas of Salesforce.com and CRM implementation, and 4+ Years of experience as SQL Developer.
• Developed Visualforce pages, Visual flow using Apex Programming on Force.com Platform and expertise in designing Custom fields, custom reports, report folders, report extractions to various formats, Snapshots, Dashboards.
• Experience working with Force.com IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
• Strong SFDC knowledge and experience in salesforce.com configuration of service cloud, sales cloud with an emphasis on service cloud solutions.
• Solid experience with Salesforce AppExchange Apps, configuration and user security permissions in compliance with organizational needs.
• Exposure to all stages of Software Development Life Cycle (SDLC) and Strong knowledge on Customization, Administration setup, Apex, Visual force.
• Experience in working with Service Cloud, Sales Cloud, Marketing Cloud, and Community Cloud.
• Implemented Quote - to-Cash solution using APTTUS CPQ. Depth understanding of the APTTUS CPQ, APTTUS CLM data model and functionality.
• Customized existing Visualforce to align with salesforce new Lightning UI experience.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Developed Lightning Components using Aura Framework and Lightning Web Components (LWC). Experience in creating modern Enterprise Lightning Apps.
• Experience in using client side and server-side controllers in Lightning Design.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Hands on experience in developing Salesforce Lightning Web Components (LWC).
• Creating lightning pages using Web Component, controller, helper, style, documentation, render, design, SVG.
• Experience in building re-usable Lightning web components and using Lightning Framework LWC.
• Design, develop and implement solutions for the Apttus CLM system deployed on the Salesforce platform.
• Involved in developing Salesforce (LWC) Lightening Apps, Lightning Web Components, Controllers and Events.
• Good experience in developing salesforce Lightning Apps, Lightning Web Components, Controllers and Events.
• Implemented Salesforce Lightning Web Components for small set of users within the organization(LWC).
• Worked on both lightning frameworks Aura and LWC.
• Experience with Salesforce.com Sales Cloud, Service cloud, Community, and Force.com platform.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Experience in Apttus CPQ Configuration and involved in quoting and pricing, order management, product configuration.
• Created Custom objects for Quote and Quote lines and captured quote information for CPQ
• Worked with client side developers and business analysts in developing configuration models in the CPQ workflow.
• Experience with Apttus CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Apttus CPQ.
• Customization of Apttus product by using Salesforce features like triggers, VF pages.
• Experience in Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Good experience in GUI development using Visual Studio code.
• Experience in command-line interface (CLI) environment in salesforce.com.
• Good Experience in version controls GIT, Bit Bucket.
• Strong Agile Methodology, Scrum Framework Experience.

TECHNICAL SKILLS

Salesforce Technologies: SalesForce.com, Force.com, Sales Cloud, Service Cloud, LWC, Lighting components, CPQ, Apttus CPQ, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Component, s-Control, Apex Web Services, Partner WSDL & Enterprise WSDL, Work Flow and Approvals, Dashboard, Analytic Snapshots.

Salesforce Tools: Force.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform

ETL Tools: Data Loader, Salesforce-to-Salesforce, Apex- Explorer, Informatica.

Languages: Apex, C/C++, Java, J2EE, HTML, XML, CSS.

Database: SQL Server 2008, Oracle, MySQL.

Web: HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP.

Tools: MS Office, Adobe Photoshop, MS Excel, Silverlight, Eclipse IDE.

Web Servers: IBM WebSphere 4.x/5.x, Apache Web Server, Tomcat 6.x

Platforms: UNIX and Windows (NT/2000/XP/Vista/7)

PROFESSIONAL EXPERIENCE

Confidential, Palo alto, CA

Salesforce Lightning Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created many Lightning Web Components (LWC) and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component (LWC), features. Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce Community cloud like how to engage with employees, customers, and partners.
• Works with the Pre Sales Team to drive Sales Growth for the community cloud products.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Web Components (LWC) for use in Salesforce1 mobile platform to make Lightning Application mobile. Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
• Created multiple Lightning Components LWC, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Good Experience in Salesforce.com Configuration and Design of Sales Cloud with an emphasis on Sales Cloud solutions
• Developed Lightning Web Components (LWC) to display the Events on Calendar using Full calendar JS.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Enhanced the existing portal functionality and moved to community cloud for more functionality including chatter, employee portal, customer portal, channel sales community, and customer support community.
• Worked on Community Cloud implementations in two different portals.
• Worked on provisioning of community users, profiles and setup the community using community builder.
• Provide thought leadership and consultation throughout the life cycle of a Salesforce Community Cloud implementation.
• Provide thought leadership and consultation throughout the life cycle of a Salesforce Community Cloud implementation.
• Worked on Salesforce.com Community implementation and customization.
• Wrote custom Visualforce pages for community login and portal features.
• Maintenance of installedManaged PackagesinLightningusing Apex. Experienced in usingData Migrationtool calledData Loader.
• Visualforce Pages forLightning Experience, Alternates forJava Script Codes, Sharing Visualforce pages betweenClassicandLightning.
• Good experience with Salesforce CPQ and CLM development and implementation.
• Implemented data models related to CPQ and CLM.
• Delivered system specifications and changes in CPQ and CLM.
• Worked onLightning Process builderflows, Connect API,Chatter,andquick Action.
• BuiltLightning Component (LWC)Tab for Salesforce 1 Navigation and Custom Applications inLightning Experience.
• Performed a variety of tasks, such as designing, documenting, integrating local and Sales cloud based systems.
• Usedfield level securityalong with page layouts inLightningto manage access to certain fields.
• Collaborated with business users and product managers in the development of new business requirements and enhancement requests by accurately capturing all stakeholder positions and translating them into system specifications.
• Implemented Salesforce Development Cycle coveringSales Cloud, Service Cloud, Call Centre, Chatter & App-exchange applications.
• Designed new data backup solution to reduce excessive maintenance and provided additional sales cloud-based data redundancy.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Responsible for performing administrative functions in Salesforce CRM such as create/modify pick lists and lookup fields.
• Create reports and dashboards to provide meaningful insights on the 'customer interactions' to the customer service managers.
• Made new feature enhancements on Service cloud console view and developed some Visual force components
• Using Workflow rule implemented email alert, field update, changing record type and created with time dependent workflow action.
• Managed security controls by modifying sharing settings, field accessibility, password policies, session settings and network access.
• Modified Apex Class, Apex Test Methods, Triggers and Visualforce Pages.

Environment: Salesforce.com platform, Lighting web components (LWC), Apex Language, Visualforce (Pages, Component & Controllers), sales cloud, Service cloud, Salesforce.com Data Loader, Workflow & Approvals, Reports, Service Cloud, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Web Services, WSDL, Sandbox, SQL Server.

Confidential, California

Salesforce developer

Responsibilities:

• Performed the role of SFDC Developer, Lightning Developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.
• Responsible for writing Apex, Visual force code containing business functions.
• Developed Custom objects, customizing tabs, Apex Triggers, Test classes for unit testing and code coverage.
• Experienced working with various App exchange products or CPQ products like Salesforce CPQ (formerly Steel Brick CPQ), IBM sterling CPQ, APPTUS.
• Performed System Testing, UAT Testing, Production Testing, and Regression Testing along with administrating Salesforce .com banking needs.
• Worked with the client Project Manager to run through the UAT Scripts post deployment.
• Written complete Test Scripts and UAT Script Templates.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Administrated and monitored the company’s Sales force CRM application
• Executed Test Cases and updated the Test Results in Excel.
• Working on Salesforce.com's Sales Cloud, Service Cloud and Force.com product offerings.
• Worked on to prioritize tasks across all their patients' needs with health cloud.
• Mapped personal and professional caregiver networks with salesforce health cloud.
• Experience with custom application development in Force.com, utilizing Visualforce and Lightning Components/Framework.
• Implemented Community Cloud lightning components in working ability for conversion of visual force pages into lightning.
• Shared perspective and knowledge of Community Cloud Practice initiatives with team members.
• Created Lightning Component Tabs and Visualforce Tabs using Lightning Components.
• Developed component using Lightning Aura Framework.
• Worked extensively on Salesforce Community Cloud. Created various customer support communities with which customers/partners can directly with the business and upload files, any data.
• Communicate the power of the Community Cloud to stakeholders and defining Salesforce lighting components to replace visual force pages.
• Implemented Community Cloud lightning components in working ability for conversion of visual force pages into lightning.
• Shared perspective and knowledge of Community Cloud Practice initiatives with team members.
• Designed and Developed CPQ for couple of telecom clients.
• Used SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked on Apttus CPQ configuration and integration and responsible creating TDDS, finalizing design & implementation on salesforce security model of access control and data visibility using uses roles, profiles, permissions, public groups, queues, OWD, sharing rules etc.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and websites. Lightning Experience Formatting and migrating user data into LE, Implemented Salesforce Lightning Components for small set of users within the organization.
• Created multiple Lightning Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.
• Involved in integration of Salesforce CPQ/CLM with third-party domain (AEM) using webservices supporting team to implement the ecommerce functionality.
• Replaced all the JavaScript buttons with Quick Actions or Lightning Components in Lightning.
• Migrating from Salesforce Classic to Lightning and created Lightning Components.
• Built customized Lightning components replacing the existing ones; using JavaScript on the client side and Apex on the server side.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications
• Performed Steel brick CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Written Batch Classes and Schedulable Classes for processing large sets of data like Metrics and Field Updates.
• Worked in Agile environment with Scrum Methodology.

Environment: Salesforce.com Platform, sales cloud, Service cloud, Apex Language, CPQ, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, SOAP/REST API, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Huntsville Alabama

Salesforce Developer

Responsibilities:

• Fully involved in various activities of the project like development meeting, gathering and analysing requirements, documenting the functional and non-functional requirements.
• Participated in the design, development, and the deployment of the Custom Apps, Custom objects, Custom Fields, Custom buttons, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.
• Attended daily meetings, weekly scrum meetings and sprint review meetings.
• Developed Apex Classes, Apex Triggers, Workflows and Approval Processes for various functional needs in the application.
• Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Worked on Community Cloud implementations in two different portals
• Provide thought leadership and consultation throughout the life cycle of a Salesforce Community Cloud implementation.
• Worked extensively on Salesforce Community Cloud. Created various customer support communities with which customers/partners can directly with the business and upload files, any data.
• Strong understanding of Salesforce standard objects and Apttus CPQ application.
• Configure in Salesforce.com CRM to facilitate Apttus implementation. testing and configuration enhancements for the CPQ and CLM functionalities.
• Created integration with ApttusCPQand CLM applications and automating processes onSalesforce platform.
• Involved indataclean-up and mapping indatamigrationproject.
• Worked on Sales and Service Cloud communities sharing business process extend them across offices and departments, and outward to customers and partners.
• Testing the CPQ integration with ERP.
• Maintained data cleanliness and accuracy by adding various Custom validation rules and Custom formulas.
• Created Profiles, Roles and Permission Sets for all the users in the organization.
• Worked with Data Loader to update, insert and delete records using excel sheets as a part of the data migration.
• Worked on Data cleaning with excel sheets to avoid duplicate records using External ID.
• Used the Sandbox for testing the developed App after migrating some test data from client application.
• Used Salesforce Developer Console to execute apex codes and SOQL Queries to verify Salesforce data. Integrated external applications with Salesforce.com both Inbound and Outbound by writing Apex SOAP and REST Web Services and Apex Callouts.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Created reports in various formats (summary, Confidential, tabular and joined) and folders to assist managers to better utilize Salesforce platform.
• Used drag and drop dashboard builder for building dashboards from various source types and Visualforce pages created.

Environment: Salesforce.com platform, Apex Language, Triggers, Apttus CPQ, Chatter, Data loader, Force.com API, Batch Apex Interface, Web Services, Email Services, Security Controls, Process builder.

Confidential, Charlotte, NC

Salesforce Developer

Responsibilities:

• Managed all new user set-ups and deactivation, including following approval process and transferring ownership of accounts/contacts/opportunities for deactivated users.
• Regularly audits data to uncover data integrity issues and/or opportunities for process improvement.
• Performed mass data imports using the Apex data loader and import tools as requested by CRM Manager.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow Approvals.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Worked with Pervasive Data integrator for Comprehensive Data Integration.
• Created and maintained custom fields and modifying Picklist values and field dependencies.
• Developed custom objects, reports and configured analytic snapshots for sales performance and lead generation statistics.
• Work on customization of standard objects like Lead, Account, Contact and Opportunity.
• Design and develop Custom Controllers.
• Created Custom fields, pick lists, dependent pick lists, Custom Settings and Validations formulas to the custom objects.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Imported and updated campaign data.
• Create several reports for different user profiles
• Import and export data using Data Loader
• Import data from excel sheets in to Leads, Accounts and Contacts using Data Loader
• Use Data Loader and developer workbench for insert, update and bulk import or export of data. Used it to read, extract and load data from comma separated values CSV) file
• Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.
• Provided training to the internal users, helped them in getting used to the application, generated reports, and save them for the further access to the users.

Environment: Salesforce, Informatica Tool, Apex Data Loader, Security Controls, Google Chrome, Command Links, Workflow and Approvals, Custom Objects, Picklist Values, Sales Performance Lead Generation.

Confidential, Franklin, TN

Salesforce Admin

Responsibilities:

• Implementation includes high level of record sharing, which was implemented properly as requested by client.
• Review requirements, specifications and technical design documents to provide timely and meaningful feedback.
• Create detailed, comprehensive and well-structured test plans and test case.
• Estimated, prioritized, planned and coordinated testing activities.
• Design developed and executed automation scripts using open source tools.
• Identified, recorded, documented thoroughly and tracked bugs.
• Performed thorough regression testing when bugs are resolved.
• Developed and applied testing processes for new and existing products to meet client needs.
• Liaised with internal teams (e.g. developers and product managers) to identify system requirements.
• Monitor debugging process results.
• Prepared training documentation and Test Case Document.

Environment: Saleforce.com platform, Microsoft Office, Data Loader, Workflow & Approvals, Reports, Standard and Custom Objects, Custom Tabs, Email Services, Security Controls, Record types, Excel, Validation Rules, Workflows, Page layout.

Confidential

SQL Developer

Responsibilities:

• Involved in writing scripts for the clients requirements for reporting purposes. Involved in creating SQL server Analysis Projects using MS SQL Server 2005.
• Created cubes and dimensions.
• Defined the Referenced Relationships with the measure groups and fact tables.
• Automatic generation of grouping attribute members.
• Defined Granularity with in a measure group and drill through actions.
• Implemented calculations to aggregate physical measures.
• Defined the Browsing Prospective and Browsing Translations.
• Responsible for identifying KPIs in SSAS 2005.
• Responsible for Process Database Objects Security Role.
• Developed SSIS project for transferring the data.
• Responsible for writing T-SQL code for creating cursor and handling the data validations.
• Developed complex T-SQL code for the Developed complex T-SQL code for the application.
• Transformed the complex business logic and calculations into coding.
• Developed stored procedures, functions, tables, views and triggers.
• Implementing MS SQL Server Security and database Permissions.
• Wrote DTS scripts that extract data from database tables and write the data to text files
• Analyzed database performance with SQL Profiler and Optimized indexes to significantly improve queries. Fine-tuned the logic in Procedures, Functions and Triggers for optimum performance.
• Created SQL reports, data extraction and data loading scripts for different databases and schemas.

Environment: SQL Server 2005 Enterprise Edition, SSIS, SSRS, SSAS, MS-Excel, DTS, Visual Studio.Net 2005, Windows server 2003, T-SQL, PL/SQL, MS Access 2000, C#, ADO.NET, XML, Web Services.