SUMMARY

• Over 9 years of experience in IT with around 5 years of strong experience in Salesforce.com, involving configuration, customization, integration, deployment, classic to lightning migration, lightning components, lightning design system, lightning locker services and lightning data services along with 4 years of experience as a Java Developer.
• Great working experience in various capacities such as Salesforce developer, Salesforce Administrator, Force.com developer and business analyst and involved in various phases of entire project from gathering requirements to architecture development, implementation and training the end users.
• Worked with Salesforce products, concentrating more on Sales Cloud, Service Cloud Implementations.
• Rich experience in Administration and Development of Salesforce.com CRM using Force.com, Visual force, and APEX.
• Experienced in Salesforce.com Automation, Force.com Apex Classes, Apex Triggers, Batch Classes, Schedule Classes and Test Classes, Integration, Visualforce, Force.com API, SOQL, SOSL.
• Experience in developing Visual force pages and Custom Objects using Apex Programming on Force.com Platform.
• Expertise in developing Apex classes, Controller and Triggers on Force.com platform to customize application according to the functional needs.
• Experience in customizing Data model of Salesforce.com CRM using Workflows, Triggers, Validation Rules, and Approval Processes.
• Extensive experience in customization, configuration, Eclipse IDE, Apex, Visualforce pages.
• Experienced in defining custom formulas and creating validation rules to suit the needs of the data model and ensure data quality.
• Creating lightning pages using Web Component, controller, helper, style, documentation, render, design, SVG.
• Experience in building re - usable Lightning web components and using Lightning Framework.
• Involved in developing salesforce Lightening Apps, Lightning Web Components, Controllers and Events.
• Good experience in developing salesforce Lightning Apps, Lightning Web Components, Controllers and Events.
• Implemented Salesforce Lightning Web Components for small set of users within the organization.
• Worked on both lightning frameworks Aura and LWC.
• Experienced working on CPQ application like ZUORA and customized logic around them.
• Hands-on experience with development tools like Force.com IDE, Force.com Explorer.
• Key player in migrations and deployment of code from one environment to other using Force.com IDE deployment wizard.
• Experience in creating and customizing websites using CMS WordPress, Joomla, and Drupal and integrating them with Salesforce CRM for generating web-to-leads and web-to-cases.
• Experience in Requirements gathering experience Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS).
• Experienced in Business Analysis working closely with Business & Support Units and have experience in using Object Oriented software development (OOD) methodologies like XP-Agile, Rapid Application Development & Test-Driven Development.
• Strong communication, organizational and interpersonal competencies along with detail oriented and problem-solving skills in the technology arena.
• Experience in visual effects, cascading style sheets, and event handling.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce Workflow, Approvals, Data management, Custom Objects, Import wizard, Automation. Email Templates, Roles and Profiles, Data Loader Validation Rules, Formulas.

Salesforce Platforms: Sales cloud and Service cloud

Langages: Apex, SOQL, SOSL.

Database: MS Access, Microsoft SQL Server, SQL, Oracle.

Operating System: Linux, Windows.

Web Technologies: HTML, XHTML, CSS, XML, JavaScript, PHP, jQuery.

IDE and Editors: Eclipse, My Eclipse and Force.com Eclipse IDE, Visual Studio.

PROFESSIONAL EXPERIENCE

Salesforce Lightning Developer

Confidential, NJ

Responsibilities:

• Requirements gathering and doing configuration and customization according to business requirement.
• I was involved in estimation and analysis for migration from classic to lightening.
• Created custom objects and custom fields in Lightning experience.
• Involved in creating a component for custom buttons which are not supported in lightning.
• I was involved in developing Salesforce Lightning applications usingLightning Components, Controllers and Events and used custom CSS in the components.
• Written Apex Triggers on Account contact and opportunity to automate business process.
• Written Apex Classes, Batch Classes and Schedule class according to the business requirement.
• Developed Lightning Component Framework and builtLightning component using aura framework.
• Built reusable UI/UX components with Lightning component framework.
• Knowledge onSalesforce LightningProcess Builder, Lightning UI/UX, app builder and creating Visual Workflows, Salesforce Support, communities and Chatter groups.
• Worked on Soap API and Rest API to design and support web services platform.
• Developed the batch process to load data from external system to salesforce.
• Developed multiple number of Lightning web components (LWC) regarding service case console page.
• Worked on advanced JavaScript and HTML elements for developing the LWC components.
• Migrating aura components to Lightning Web Components.
• Implemented Quote-to-Cash solution using APTTUS CPQ.
• Involved in CPQ (Configure, Price& Quote) design and mapped to the Salesforce custom objects and involved in Apttus Advanced Workflow Approvals
• Worked on Process builder for automating the actions such as creating and updating the custom object records.
• Writing Experience in Implementation, and Support of Salesforce CRM, and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform.
• Worked on Visual flow for achieving the user triggered actions for displaying customer information on the screens.
• Worked on Process builder for automating the actions such as creating and updating the custom object records.
• Worked on Batch classes and wrapper classes to improve the work efficiency.
• Wrote SOQL and SOSL queries within custom controllers, extensions and triggers.
• Worked on External enterprise applications with salesforce using Metadata API.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex data loader, import wizard to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.
• Worked on Sales cloud in opportunity management, account management.
• Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.
• Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.

Environment: Apex, Visual force, Apex Classes, SOQL, Lightning Components, Apex triggers, Lightning, Visual force, Pages, Batch Apex, Schedule Apex, SOAP, REST, Workflows and Approvals, Data Warehousing, Case Management, Automation, Sandbox testing.SalesForce.com Platform, S-Controls, Salesforce.com Custom Objects.

Salesforce Developer

Confidential, Ohio

Responsibilities:

• Worked with User Accounts and assigned Profiled as per their role in role hierarchy.
• Defined Organization Wide Default to restrict access from users.
• Customized Page Layouts for Standard/Custom objects and assigned record types.
• Created Data Validations rules and Formulas as per business requirements.
• Worked with various Salesforce.com standard Objects like Accounts, Contacts, Leads, Cases, Campaigns, reports, and Dashboard.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time dependent actions Outbound API messages.
• Created Reports and Dashboard to track Opportunity pipeline/stages for management visibility.
• Designed and developed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application.
• Designed various Webpages in Visualforce for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Territory management is an account sharing system that grants access to accounts based on the characteristics of the accounts.
• Integrated the Web Services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Experience with APPTUS CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.
• Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.
• Used SOQL & SOSL with considerations to Governor Limits for data manipulations needs of the application using platform database objects.
• Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.
• MaintainedCPQtool updated with latest functionality by Installing SteelBrickCPQreleases.
• Implemented SFDC Integration using REST/SOAP Web Service API'S. Integrated the SOAP/REST API based Web Services on Demand for extracting the data from external systems
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Packaged and deployed customizations from Sandbox to other environments using Force.com IDES.
• Help users with Chatter teams/Groups and follow application as well.

Environment: Saleforce.com platform, APEX Language, Marketo, Visual Force - Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, APPTUS CPQ, SteelBrick CPQ, REST API, SOAP API, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in, Force.com IDE.

Salesforce Administrator

Confidential

Responsibilities:

• Developed Business Dashboards, Metrics and reports for management review and operational efficiency.
• Developed fields and page layout customization for the standard objects like Account, contact, Leads.
• Maintained security and permissions with sharing rules and sharing settings, roles, and Profiles.
• Worked on Record Types, Validation Rules, and Page Layouts.
• Developed various Custom Objects, Tabs, and relationships.
• Created approval processes and validation rules.
• Closely worked with other consultants while implementing the solutions for the requirements to ensure customer satisfaction and improve processes. Created sales processes for new business lines.
• Handled on-going customization/alteration to processes that impact Salesforce org and related business systems (ERP, Call Center, Calendars)
• Worked with cross-functional stakeholders to clarify requirements, demo changes, and answer questions about system and improvements
• Managed multiple simultaneous projects and project-related tasks on time within an Agile development process
• Worked with business units to utilize Salesforce including Marketing and Sales.
• Mentored junior members on the team

Environment: Salesforce.com, Force.com, Apex Classes, Apex Triggers, Apex Controllers, Visualforce Pages, Eclipse, SOQL, SOSL, Service Cloud, Sales Cloud, Chatter, Data Loader, Data Migration, Page layouts, Roles, Custom Objects, Pick lists, Email alerts, Oracle and Windows.

Java Developer

Confidential

Responsibilities:

• Involved in daily scrum meetings, worked on the sprint tasks in the Agile Scrum development.
• Used Servlets as an interface between frontend and backend to handle HTTP requests and to send the response back to the front end. Used JDBC to persist Java Objects into the database.
• Used WSDL and SOAP for the development of the XML based applications.
• Involved in writing complex SQL queries and developed Stored Procedures to populate the database.
• Debugged Java classes used to modify web pages such as Business Objects and Data Access Objects.
• Involved in the creation of dynamic web pages with the use of JSP and HTML.
• Utilized various utilities for User Interfaces like JSP, JSTL, JavaScript, HTML, CSS, jQuery, and Ajax.
• Implemented logging for the whole application using Log4j.
• Performed unit testing using JUnit and participated in integration testing.
• Maintained SVN repositories for branching, merging, and tagging.

Environment: Java 1.5, J2EE, JDBC, Servlets, XML, JAXB, HTML, CSS, JSP, JSTL, JavaScript, jQuery, Ajax, PL/SQL, Oracle 10g, JAXB, WSDL, SOAP, Log4j, JUnit, SVN.