SUMMARY

• Having 9 years of professional Software Development Experience with strong Object - Oriented Analysis, Designing and Programming skills with extensive experience including 5+ years in Salesforce.com CRM and Force.com platform with proficiency as a Developer and Administrator. 4+ Years of experience in Java/J2EE Technologies.
• Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform.
• Good working experience in various capacities such as Salesforce developer, Salesforce Administrator, Force.com developer and business analyst and involved in various phases of entire project from requirement gathering, architecture development, implementation, training the end users.
• Rich experience in Administration and Development of Salesforce.com CRM using Force.com, Visual force, and APEX.
• Strong Knowledge about Sales cloud, Service cloud, Community Market Configuration, and Customization and good understanding with Client/Server architecture, Object oriented design techniques and web application design
• Experience in security and sharing model, SSO, Salesforce Configuration, desktop/mobile integrations.
• Expertise in developing Salesforce Lightning Apps, Components, Controllers and Events.
• Expertise in designing of Custom Objects, Custom Fields, Pick List, Role based page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, Report extractions to various formats, Design of Visual Force Pages, Record Types, Dashboards, and Email generation according to application requirements.
• Extensive experience using Salesforce.com Administration, Creating Roles, profiles, Page layouts.
• Experience in developing Visual force pages and Custom Objects using Apex Programming on Force.com Platform.
• Added Lightning Component to Lighting Pages and Record Pages. Have worked on Apex classes Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Expertise in developing Apex classes, Controller and Triggers on Force.com platform to customize application according to the functional needs and strong understanding with Force.com MVC Structure.
• Expertise in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Experience in integrating SFDC with Legacy applications (SAP, ACT) using Web Services API.
• Extensive experience in customizing the User Interface of Salesforce CRM using Apex Programming, Custom Controllers, Visual force, CSS and Omni script, JavaScript.
• Experience in customizing Data model of Salesforce.com CRM using Workflows, Triggers, Validation Rules, and Approval Processes.
• Proficient in using tools like Force.com IDE on Mac and PC environment.
• Extensive experience in customization, configuration, Eclipse IDE, Apex, Visualforce pages.
• Experienced in defining custom formulas and creating validation rules to suit the needs of the data model and ensure data quality.
• Configured the Mule process for fetching the data from topic and makes web service calls to the middle tier Mule ESB for processing. Worked on MULE API manager and RAML (RESTful API modeling Language).
• Full SDLC designing and implementing Salesforce or other CRM platforms (Siebel, Oracle, Microsoft), and/or CPQ, Apttus, Steel brick technologies.
• Experience with APPTUS CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.
• Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.
• Worked in all phases of Software Development Life Cycle (SDLC) of Salesforce.com implementations.
• Interacted with Customers in requirements gathering, brainstorming sessions, preparing, BRD, Technical Solution Design (TSD) for Salesforce.com implementations.
• Delivering service everywhere through Field service lightning, Omni Routing, Social Customer Service.
• Configured various channels such as Voice (IVR call flow setup), Chat, Email, and SMS, Open CTI integration with CIC 4.0 and Salesforce CRM application.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components & Controllers, S-Controls, Apex Web Services, Apex Data Loader, Force.com Apex Explorer, AJAX, Dashboards, Lightning, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in, Jitterbit, Workflow rule, Approvals, Case Management Automation.

Force.com Configuration: SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Cases, Solutions, Ideas, Queues, Quotes and Custom Object development, Field creation, Page Layout creation/editing, Related list customization, Record Types.

Programming Languages: Java, C#, Apex, SQL Server 2005.

Scripting Languages: HTML, XML, Java script, CSS, jQuery, Omni-script Shell, Ruby, Python.

Web Services: SOAP/REST API.

Databases: MYSQL, Oracle9i, Oracle 10g, Microsoft Access, SQL Server 2005/2008.

Packages: MS Word, MS PowerPoint, Eclipse IDE.

ETL/Integration Tools: Apex Data Loader, Jitterbit, MuleSoft, Cast Iron, Force.com workbench.

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Sr. Salesforce Lightning Developer

Responsibilities:

• Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Performed the role of SFDC Developer, Lightning Developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Developed component using Lightning Aura Framework.
• Designed and customized visual force pages using controller extensions, custom controllers and standard controllers.
• Developed multiple number of Lightning web components (LWC) regarding service case console page.
• Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.
• Experience in Force.com Apex Classes, Apex triggers Integration, Visual force and Force.com API. Development using custom lightning web components (Aura and LWC).
• Created Lightning web components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.
• Closely worked withSalesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.
• Involved in CPQ (Configure, Price& Quote) design, mapped to the Salesforce custom objects, and involved in Apttus Advanced Workflow Approvals.
• Executed workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.
• Experience with APPTUS CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.
• Responsible for providing solution and Implementation of Apttus CLM & CPQ for different business internally.
• Performing all tasks required to develop, implement, and support the Salesforce.Com application integration of the Apttus CLM and CPQ
• Involved in end to end testing and configuration enhancements for the CPQ and CLM functionalities.
• Developing x-author configuration and integration of DocuSign with Apptus CLM.
• Implementing configure, Pricing management in sales cloud CLM for Price dimensions, price rulesets, pricing callback class, validation callback class.
• Implementing configure, Pricing management in sales cloud CLM for Price dimensions, price rulesets, pricing callback class, validation callback class.
• Developed in configuring price quote (CPQ) with Apttus.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used field level security along with page layouts to manage access to certain fields. Created Custom Objects and fields for transactional and contractual information.
• Written Apex Test classes to Unit Test Apex classes before moving to Production.
• Created and maintained the documentation for Design, Migration and Integration.
• Deployed applications from Sandbox to Production.

Environment: Saleforce.com platform, Apex Language, Data Loader, HTML, Java Script, S-Controls, Conga Composer, DocuSign for Salesforce, Adobe for Salesforce, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows 7.

Confidential, California

Salesforce Developer

Responsibilities:

• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Lightning Experience - Formatting and migrating user data into LE, Implemented Salesforce Lightning Web Components for small set of users within the organization.
• Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning web component look and feel better.
• Built customized Lightning web components replacing the existing ones; using JavaScript on the client side and Apex on the server side.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Replaced all the JavaScript buttons with Quick Actions or Lightning Web Components in Lightning.
• Involved on creating lightning Pages inside Lightning Community Builder.
• Involved in CPQ (Configure, Price& Quote) design, mapped to the Salesforce custom objects, and involved in Apttus Advanced Workflow Approvals.
• Created CPQ process using Apptus CPQ and CL AppExchange tool in Quote.
• Created Community, Enabled Community Users, Profiles and Access
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Worked extensively in force.com sites with Customer community.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle.

Confidential, New Orleans, LA

Salesforce Developer/Administrator

Responsibilities:

• Created a user interface using Auracomponents, CSS, Bootstrap for a user to enter case details and submit in toSalesforce.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects and Developed UI containing angular/JQuery in Salesforce
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab and created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Involved in Service cloud and Sales cloud for Implementation/Customization.
• Managed and maintained Marketo marketing automation platform.
• Used Data Loader for insert, update, and bulk import or export of data fromSalesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Created custom object creations with multiple record types, page lay outs, custom buttons, validation rules and apex triggers.
• Deployed Customizations from Sandbox to production Environment by creating Change Sets and using the ANT Migration tool.
• Migrated data from Traditional Applications toSalesforce using APEX Data Loader and Informatica on Demand.
• Experience in working withSalesforceMarketingCloudapplications for APT automation testing for restful services using MCAT Framework.
• Developed Visual Force Pages and Components to include extra functionality and developed Apex Classes to provide functionality to the visual pages.
• Worked with various Salesforce.com standard objects like Users, Contacts, Reports, Dashboards
• Worked on complete life cycle of SFDC Implementation.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Components, Controllers & Extensions), Saledforce.com Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web services, WSDL, SFDC Sandbox, Lightning, Eclipse IDE Plug-in, Oracle 10g, Windows XP.

Confidential, Foster City, CA

Salesforce Admin

Responsibilities:

• Performed mass data imports using the Apex data loader and import tools as requested by CRM Manager.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow Approvals.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Worked with Pervasive Data integrator for Comprehensive Data Integration.
• Created and maintained custom fields and modifying Picklist values and field dependencies.
• Developed custom objects, reports and configured analytic snapshots for sales performance and lead generation statistics.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Imported and updated campaign data.
• Create several reports for different user profiles
• Import and export data using Data Loader
• Import data from excel sheets in to Leads, Accounts and Contacts using Data Loader
• Use Data Loader and developer workbench for insert, update and bulk import or export of data. Used it to read, extract and load data from comma separated values CSV) file
• Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.
• Provided training to the internal users and helped them in getting used to the application, generated reports and save them for the further access to the users.

Environment: Salesforce, Informatica Tool, Apex Data Loader, Security Controls, Google Chrome, Command Links, Workflow and Approvals, Custom Objects, Picklist Values, Sales Performance Lead Generation.

Confidential

QA Analyst

Responsibilities:

• Plans and Test Scripts by analyzing the Business requirements and System Requirements of the Application.
• Worked closely with a project team for gathering the business requirements and interacted with business analysts to translate business requirements into technical specifications
• Involved in physical and logical design of the applications.
• Worked closely with Application Architects, Business Analysts, Project Managers to discuss and collect business requirements
• Developed detailed Testing Strategy for the entire application and developed various test cases.
• Functional testing the new developments / enhancements.
• Analyzed and tested various reports produced by the application.
• Developed Manual scripts using Quality Center to perform functional and regression testing.
• Conducted Functionality testing during various phases of the application
• Performed UAT Testing
• Used Parameterization to fetch data to test the application usingQTP
• Inserted Check Points to Check for the broken Links, Text, and standard properties of an object usingQTP
• Working extensively towards testing the performance of the whole application

Environment: Quality Center 10.0, Team Tracker, Quick test professional, MSOffice, XML, Agile, SQL, Internet Explorer 9.0, Unix and Windows 2000.