SUMMARY

• 8 years of Information Technology experience in the CRM Platform as a Salesforce Developer& Administrator and also have an experience in Java/J2EE Technologies, HTML, JSP and JSF Servlets.
• Experienced in full cycle implementations of SDLC such as design, configuration, custom development and integration including documentation and business Analysis.
• Expertise in implementing Apex classes, Apex Triggers, Batch, S - Controls, VisualForce Pages, Eclipse with SOQL & SOSL, Force.com IDE, Test classes.
• Experienced with integration using Salesforce.com Web Services API’s - Force.com SOAP and REST based API’s, Metadata API and ETL tools.
• Good understanding of Salesforce.com Governor Limits with an ability to optimize codes to acknowledge those limits.Exploring App exchange applications and integrating them with Salesforce.
• Experience in data migration from ACT, Excel, MS outlook using Data Loader, Data Import Wizard, SFDC Data Export,MassDelete,Informatica and other integration tools like Cast Iron, CTI.
• Proficient in dealing with functionalities related to Sales cloud & Service cloud, Marketing cloud, and Community Cloud.
• Expertise in Lightning app builderand implemented applications based on Lightning which are compatible on various versions such as mobile, tab and desktop.
• Worked extensively on Lightning platform. Have used SLDS for developing Lightning components, Actions, Events and Server-side controller.
• Capable of writing and debugging efficient SOQL queries of standard and custom objects, and able to understand and develop for complex data models.
• Developed and maintain Visualforce, AppExchanges, Force.com pages and integration to other third-party solutions
• Experience developing Wave Apps, Datasets, Lenses, Dashboards and Einstein Chatbot functionality in Einstein Analytics.
• Experience with CRM sales processes like Forecasting, Campaign Management, Opportunity Management and Case Management.
• Worked on Salesforce High Velocity Sales (HVS) Cadences to improve the existing Sales Processes.
• Experience in modifying VisualForce pages to be supported in Lightning Experience and good understanding of Lightning mode and its features.
• Developed reusable UI/UX components through Lightning component framework and also worked on Validation rules, Workflows and Approval processes.
• Implemented communities and built external pages. Enhanced in Communities by adding new fields, field sets using Salesforce lightning.
• Automated the environments using SFDX and created an org to make it easier for building apps and packages.
• Strong communication and Inter-personal skills with significant experience in Issue resolution, Client communication and Reporting.
• Experience with working on source control management tools like Copado, GIT and Bitbucket for branching, merging and maintaining versions across environments.
• Implemented and delivered projects under Agile development environment and Test-driven environments and accustomed to work with both the large and small team projects.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Classes/Controllers, Apex Trigger, SOQL, SOSL, Visualforce, Informatica, High Velocity Sales, S-Control, Integration, Migration, Batch Jobs, Workflow & Approvals, Reports, Dashboards, AppExchange, Custom Objects, Custom Tabs, Schema Builder, Apex Web Services

Salesforce Tools and Integration Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Data Loader, Force.com Connect for Outlook, Force.com Platform (Sandbox, and Production), Communities. DocuSign

Cloud: Sales Cloud, Service Cloud, Commerce Cloud, Marketing Cloud

Programming languages: C, C++, Apex, Java/J2EE, SQL

Web Technologies: HTML, JavaScript, CSS, XML, AJAX, SOAP, WSDL, Bootstrap

Operating Systems: MS-DOS, Microsoft Windows platforms, Linux, Unix

Database: Oracle, MS Access, SQL Server 2008

IDE: Eclipse, Force.com Eclipse IDE plug-in, Force.com IDE

Other Tools: Workbench, Force.com Explorer, GIT, Jenkins

PROFESSIONAL EXPERIENCE

Confidential, Philadelphia, PA

Sr Salesforce Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Involved in various activities of the project like information gathering, analyzing the information, documenting the functional and non- functional requirements.
• Implemented and maintained Salesforce Service Cloud and Sales Cloud. Built custom solutions with Apex and VisualForce, which support most critical processes and workflows at Radian.
• Customized the Salesforce Title Genius App pages, record pages using Lighting Web Components and used Apex Classes and Triggers to perform automations based on User needs.
• Implemented High Velocity Sales to push a work queue for sales reps to work through so that they see the list of people they need to interact with.
• Built various Sales Cadences and automated the flow of Contacts within the Cadences. Utilized ActionCadenceTrigger on Contact object to automate the flow whenever the contact stays in single cadence more than 30 days.
• Implemented Salesforce Connect to integrate with BHOOMI to store unused objects outside of salesforce so that objects are stored in the form of External Objects.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Integrated DocuSign with Salesforce to email the document for the user to sign using the DocuSign envelope templates
• Created Data Sets, Data Recipes, Data Flows, Lenses and Dashboards based on the use cases provided by the Mortgage Insurance Sales Reps.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Develop custom Visualforce pages to run the business functionalities and create a case looping through all the validation rules, assignment rules, triggers and controllers.
• Managed and developed apps on the lightning platform using SFDX to enable source-driven development for custom app development.
• Configured the Scratch orgs using SFDX for developing and automating the environments to make it easier for the organization to build the apps.
• Created multiple Lightning Web Component, Aura Components and Visualforce pages to enhanced the User Interface as per the requirement.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization and worked on complex dashboards for tracking the productivity.
• Worked on integrating Salesforce with 3rd party products, ideally using web services on REST API and SOAP API based integrations.
• Used SOQL, SOSL and DML's effectively considering all the governor limits for data manipulation needs of the applications.
• Implemented search, filtering, and tagging features on page layouts to make it easier for sales to locate relevant marketing content and documents in SalesForce.com CRM Content.
• Installed Salesforce App Exchange Apps, configured and maintained user security permissions with associated to organization needs.
• Utilized COPADO for deploying the changes between sandboxes and used GIT to implement & maintain the branching and build/release strategies.
• Worked with release management team to plan the production release, validated all the changes and checked for the code coverages before the release using COPADO.
• Back promoted all the changes using COPADO to below environments to keep all the sandboxes in sync.
• Assisted business users and provided ongoing production support after implementation.
• Used workbench to get back the user deleted records to Salesforce production org.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, work-flow.
• Utilized Rally for release management and completing the maintenance tasks within given time.

Environment: Salesforce.com platform, Workflows, Process Builders, Custom Objects, Tabs, Email Services, Apex Language, CTI tool kit, AppExchange, Visual Force Pages, Components and Controller, COPADO, Data Loader, GIT, Jenkins, Rally.

Confidential, Columbia, MD

Sr Salesforce Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed and deployed workflows and approval processes for opportunities and products / assets management.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, and Reports and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Configured and customized Salesforce.com using standard setup tasks as well as developed Apex coding which includes Triggers, classes, classes for custom controllers and controller extension, schedulable apex classes, batch apex, Apex sharing rules, Email Services according to the functional needs of the application.
• Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions.
• LWC Tech Implementation: Experience around Getter/Setters, Public methods, Events, Decorators, Public/Private Properties.
• Created LWC components for showing record edit/view forms and lightning data table within Lightning app page
• Created LWC components for quick create opportunity using UI API
• Created LWC service classes to establish communication between the components
• Created modern Lightning Enterprise App combining Lightning Design System, Lightning App BuilderandLightning Component features.
• Upgradedsome Apps from Salesforce Classic to Lightning Experienceto develop rich user interface and better interaction of pages.
• Created Apex REST web service methods to inbound calls to Salesforce and supported response in JSON and XML format.
• Planned Community Cloud rollout framework as four steps - cyclic process (Establish, Manage, Engage and measure)
• Used Community Cloud to build deeper relationship with customers to provide better service and assist them through online.
• Used Visualforce components like Page Block, Command Buttons, Action support, Action Function.
• Developed Visualforce pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements.
• Experience build and release management, build and migration tools like Eclipse, Ant, Jenkins, GitHub and other relevant tools for continuous Integration.
• Developed and Customizedpage layouts, Record Type, Entity-Relationship data model, validation rules, Components and VisualForce Pages on the standard & custom objects and tabs
• CreatedMany-to-Many relationshipsand created Junction objects to implement Roll-up Summary fields with aggregate data from child records to the parent.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented communities and built external pages. Enhanced in Communities by adding new fields, field sets using Salesforce lightning.
• Worked on Data Migration and updates through the tool App Exchange Data Loader, Informatica Data Loader in Salesforce.com.
• Utilized MuleSoft Cloudhub features like API designer, API Manager, Run Time Manager and Exchange.
• Integrated web services and messaging systems with MuleSoft ESB.
• Performed data migration usingInformaticaon demand and data loading using Data Loader, Import Wizard.
• Reduced cost via implementation of Source control tools as well as CI/CD tools (Jenkins) and productivity tools.
• Utilized GIT for implementing and maintaining the branching and build/release strategies.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish many to many relationships among objects.
• Worked with JIRA ticket tracking as change management and bug tracking tool.

Environment: Salesforce.com platform, Workflow and Approvals, Ajax, JSON, Bootstrap, Reports, Custom Objects, Tabs, Email Services, Apex Language, CTI tool kit, AppExchange, Einstein Analytics, Chatbot, Visual Force Pages, Components and Controller, Eclipse IDE, Mulesoft, Data Loader, GIT, Jenkins, JIRA.

Confidential, Charlotte, NC

Salesforce Developer

Responsibilities:

• Worked closely with Business managers to understand the Use Cases, Business requirements and further converted them the technical specifications.
• Designed, developed and deployed Custom objects consisting of validation rules with effective formulae fields, Workflow Rulesso that the banker can start the process directly within Financial Services Cloud.
• Experienced in using nCino’s Bank Operating Systems so that to bring more transparency into the status of loans and the whole documentation could be uploaded into the application.
• Built a Single digital banking platform using Third Party application nCino where insights were provided through data integrations from Financial Service Cloud (FSC).
• Involved in real time administration of cloud from security, data and integration perspective for aligning the architecture and to standardize integration methods suitable for FSC and nCino.
• Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Created a user interface in Lightning using Aura components, CSS3, Bootstrap for a user to enter case details and submit in to Salesforce.
• Responsible for developing in Visualforce, Apex, Java, AJAX, and other technologies to build customized solutions that support business requirements and drive key business decisions.
• Developed Apex Classes, Visualforce pages using Bootstrap and Apex Triggers for various functional needs in the application
• Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements.
• In the process of Development of Apex classes using static methods to avoid recursion of triggers, collections like set, list and map methods to store or map bulk of data and SOQL and SOSL queries to extract related data from the database.
• Used Developer console’s debug Log to catch Exceptions, debug apex script, execute Governor Limits and verified test coverage before deployment.
• Used community cloud for creating custom visualforce pages to provide enhanced look and functionality and also generated customizable report for the services.
• Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases.
• Thorough understanding on the Life Cycle of Development including Salesforce Deployment/Packaging effectively using Metadata API, ChangeSet and ANT.
• Move code from lower sandboxes to production environment using Change Sets, Eclipse IDE and ANT Tools.
• Migrated custom fields, validation rules, field level security and also migrated field level security or objects level permission changes.
• Developed and Deployed Apex Classes for implementing business logic, Test Classes for Unit testing and Apex Triggers for various DML events, in order to cater the functional needs of 3000 customers through the application.
• Created Custom Objects,Custom Tabs, and Entity-Relationship Data Model,validation Rules,Workflows and Approval Processes,Auto-Response Rules and Page layouts.
• Extensive experience on SControl, Visualforce Pages and Page layouts according to the Business requirements.
• Visualforce pages like Home Page, Disclaimer page, Solution pages and Form fill-up pages are created implementing various validation rules using JavaScript validate functions.
• Experience in Mulesoft Anypoint API platform on designing and implementing mule APIs.
• Deployed Mulesoft applications on various mule connectors/adapters, developing API, API management and services on CloudHub.
• CreatedAdvanced Customfields like pick lists, dependent pick lists, implemented role hierarchies, sharing rules and record level permissionsto manage sharing access among different users.
• Created and modified Stored procedures, Functions and Triggers Complex SQL commands for the application using SQL.
• Worked on software development best practices, including automated build and test CI/CD for programs.
• Integrated theweb servicesby generating the necessary WSDL filesfor extracting the data from external systems to display in the pages of salesforce.com.
• Configured JIRA workflows according to the needs of the team and integrated the project management features of JIRA with the build and release process.

Environment: Saleforce.com platform, MVC Architecture, Apex, Visual Force (Pages, Components, Controllers & Extensions), Ajax, Bootstrap, Jquery, Data Loader, AppExchange. SOQL, SOSL,, Apex Triggers, Reports, Email Services, Security Controls, HTML, Java Script, Eclipse IDE, SOAP, nCino, Windows XP, Sandbox, GIT, Jenkins.

Confidential, Waltham, MA

Salesforce Administrator/Developer

Responsibilities:

• Designed and analyzed Security Administration Processes/Workflows, recommended ways to improve efficiency and effectiveness and helped implementing the solutions.
• Facilitated communications between Solution Architects, Developers, QA Analysts and Business Users as required throughout the Requirement Analysis, Design and Testing Phases.
• Coordinated team meetings for requirement gathering and elicitation and verification of project proposals.
• Worked on various salesforce.com standard objects like Accounts, Opportunity, Products Opportunity Line Items, Contacts, Leads, Campaigns, Activities, Reports and Dashboards.
• Extensively worked on building complex Visual force pages (Executive Priority page, Costumer value capture page) using standard, custom and extension controllers to suit the needs of the application.
• Designed, developed, tested and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Created Formula Fields, Validation Rules, Workflow Business rules and Approvals processes for the flexibility and functionality of force platform application.
• Created various profiles and configured permissions based on the organizational hierarchy requirements.
• Proficient in writing SOQL and SOSL queries within custom Controllers and triggers.
• Worked on automating command prompt Apex Data loader for loading .CSV files into salesforce.com.
• Built base framework, common critical reusable classes for dependent modules and Code development for Report module.
• As well as understood the business process and developed presentation layer components, using Vlocity, HTML and JavaScript and prepared test cases for modules.
• Involved in designing the architecture of integrating various external systems to Salesforce.com.
• Configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, Sharing Rules, Queues, Generating security tokens, validation Rule.
• Hands on experience working with Standard Sales Analytics application and Service Analytics Application in Einstein Analytics.
• Experience developing Datasets, Lenses and Dashboards in Einstein Analytics.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Experience with Salesforce deployments using ANT build process.
• Generated tickets, reports on different bug issues and tickets using JIRA tool.

Environment: Saleforce.com platform, APEX Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Einstein Analytics, Reports, Custom Objects, Custom Tabs, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-ins.

Confidential

Salesforce Developer

Responsibilities:

• Created Custom objects to build new application functionality in the Salesforce.com.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Worked for profile setting and security for different users.
• Provided custom reports and dashboards to support the needs of the users and executives.
• Developed Visualforce page using the extension controller according to the client’s requirement.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements and worked with web service API.
• Developed SOQL and SOSL queries to get data from different related objects.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created validation rules for data quality.
• Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Environment: Saleforce.com platform, Force.com Sites, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Confidential

Jr. Java Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition
• Designed and developed web pages using JSP, HTML and used JavaScript for client-side validation
• Implementation of Spring Restful web services which produces JSON.
• Involved in Design and Development, coding and various PL/SQL validations.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Developed Servlets to process update information.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, J2EE, jQuery, JSP, Servlets, Java Beans, JavaScript, Oracle 8i, HTML, Tomcat, DHTML, XML, Windows XP.