SUMMARY

• Salesforce developer with 9+ years of IT experience that includes around 5 years of experience in Salesforce.com CRM platform.
• Experienced in Development, Administration, Configuration, Implementation, and Support of Salesforce CRM and Salesforce SFA Applications based on Apex Language and Leveraging Force.com Platform.
• Expertise in Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, enhancements, testing, deployment and maintenance of standalone, Multi - tier, web-based and portals-based object-oriented enterprise applications.
• Strong implementation and rollout experience with salesforce.com CRM, Sales cloud, Service Cloud, Marketing cloud, Sites and Communities.
• Migrated large volumes of external data on to Salesforce.com using Apex Data Loader as part of data management functions.
• Experience with Service Cloud, Sales Cloud, Lightning and Chatter
• Accomplished a strong knowledge of synchronization, data extraction, transformation, data loading, scheduling, monitoring, and reporting in a cloud computing environment.
• Skilled in customizing Salesforce standard objects like Accounts, Leads, Opportunities, Cases and Campaigns along with good expertise in Data Validation, Sales, Marketing, Customer Service and Support Administration
• Strong Implementation and Integration experience using Custom objects, Triggers, workflows/ workflow rules, approvals, SControls, Visual Force Pages, and Apex classes.
• Experience in the process of migration from Classic to Lightning environment and enhancing all the existing Visual force pages and make them compatible with Salesforce Lightning.
• Experience in data migration using Import wizard, Apex Data Loader and other integration tools like Informatics Cloud, Power Center and Cast Iron, CTI (computer telephone integration).
• Having hands-on experience implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies. Proficient in Validation Rules and Approval Processes for automated alerts, field updates, Email generation as per the application requirement.
• Experience in Integration of Salesforce with in-house legacy systems like Oracle, SAP ERP using Apex Web services WSDL and outbound messaging.
• Having hands-on experience implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies. Proficient in Validation Rules and Approval Processes for automated alerts, field updates, Email generation as per the application requirement.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Admin/Developer

Responsibilities:

• Expertise in advanced Lightning component development, Apex development, high volume data processing, integrations, and declarative development.
• Involved in creating and customizing Email templates and configuring them to the email alert within the workflow rule for a standard/custom object.
• Implemented Wave Analytics and created datasets, dashboards, and apps for Opportunities, Accounts, and Cases.
• Familiar with Salesforce's latest product launches, including Salesforce Analytics (formerly Wave Analytics).
• Developed wave dashboards using the Salesforce platform as the backend.
• Designed and developed SFA-based Application on Force.com Platform in the Salesforce.com environment with Apex programming language at backend and Lightning
• Components as user Interface.
• Experience in working on Velocity, Apttus CLM and Avaya & Cisco call center applications.
• Developed different Visual Force Pages for some portals.
• Worked on Salesforce standard objects (accounts, contacts, leads, and opportunities).
• Created Custom objects, formula fields, validation rules, page layouts, and workflow rules.
• Maintenance of CRM functionality implementing SFDC.
• Involved in daily standup meetings, scrum to ensure results to bring good solution to the business requirement.
• Proficient in Developing Apex Triggers, Apex Classes and Test Methods to facilitate details capturing and updating on Facility assignments and Primary roles and Profiles in creating User territories and sharing records in FSL.
• Created a service territory as a FA and assigned service resource as per business requirement.
• Expertise on FSL the service appointment lifecycle and related status transitions.
• Worked on FSL scheduling and work rules, service objectives.
• Defining a Treatment Plans, Shifts, Calendar on the FA page in field service lighting FSL.
• Created reports and dashboards.
• Create profiles and roles and configure permissions according to organizational hierarchy requirements.
• Developed applications using Agile methodology.
• Created workflows for automating lead routing, case routing, and case escalation.
• Developed Apex classes and Triggers and linked them to manage the workflows.
• Implemented IP restrictions at the profile level to restrict users with elevated permissions to log in only from approved IPS.
• Designed and developed SFA based Application on Force.com. Platform in Salesforce.com environment with Apex programming language at backend and Visual Force pages as user interface.
• Implemented Email-to-Case, Web-to-Case entry, and manual case entry for entering customer's cases in Cases Tab.
• Designed and mapped CPQ objects to salesforce custom objects and involved in advanced workflow approvals.
• Functioned as an SME for the salesforce CPQ customization.
• Implemented Quote-to-Cash solution using APTTUS CPQ. Good understanding of the Apttus CPQ.
• Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ.
• Experience in Implementing Sales Cloud and Quote (CPQ) with Apttus and Setting up the Products and Pricing related to Quotes and Quote Line Items.
• Exposure to Apptus and SteelBrick, developed POC’s in Apptus CPQ and steelBrick CPQ.
• Experience with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ.
• Used SOQL and SOSL for Data querying and searching needs of the application using platform Database Objects.
• Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.
• Integrated applications with salesforce.com using SOAP web services API.
• Worked with ETL teams, including Informatica and Data Stage, for batch data integrations.
• Implemented communities and built external pages.
• Involved in migrating data into Salesforce application using Apex Data Loader through CSV files.
• Installed and Configured Apex Data Loader.
• Created integration with Apttus CPQ and CLM applications and automating processes on salesforce1 platform.
• Involved in Apttus X-author tool for building the proposal and agreement templates per the business needs and involved in configuring and customizing the Apttus CLM tool.
• Worked with Release Management team for code migration between sandboxes.
• Good experience in data cleansing, deduplicating, and loading using Dataloader.
• Developed Integrations within Apex using Named Credentials.
• Developed Visual Force pages, which were rendered based on the salesforce1 app.
• Developed custom UI using CSS, HTML, and lightning components and used JQuery, and JavaScript for client-side scripting.
• Developed multiple number of Lightning web components (LWC) regarding service case console page.
• Experience in Force.com Apex Classes, Apex triggers Integration, Visual force and Force.com API. Development using custom lightning web components (Aura and LWC).
• Created Lightning web components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.
• Implemented Salesforce Lightning web components (LWC) for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements.
• Integrated Marketing cloud instance and Sales cloud using marketing cloud connect to personalize marketing campaigns and provide services for email, mobile, social and online marketing.
• Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions.
• Designed Salesforce service cloud console to enhance productivity with a dashboard-like interface.
• Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, and Partner Portland VisualForce Sites) for business support and technical support for its channel customers.
• Worked on reporting and analytics in the service cloud to quickly open cases, create tasks, update records, escalate cases.
• Hands-on case management in the service cloud for automatically routing cases to the best agent for the job based on their skillset and availability.
• Developed multiple LWC components.
• Designed Salesforce service cloud console to enhance productivity with a dashboard-like interface.
• Responsible for writing SOQL and SOSL queries.
• Used Sandbox for testing. created, managed packages, and migrated them between Sandboxes and Production environments for final implementation.

Environment: Service Cloud, Sales Cloud, Force.com platform, VS Code, Workbench, Fusekit.io, ANT migration tool, Experience Cloud (formerly communities), Data loader, data Import wizard, and Apttus CLM APEX Classes, APEX Triggers, SOQL and SOSL, Workflows, Reports and Dashboards, Lightning Aura Components, CSS, HTML, JSP, jQuery, Apttus, Web services API, Windows 7, Validation Rules & Formulas, Migration tool, Email services, and Security Controls

Confidential

Salesfroce Admin/Developer

Responsibilities:

• Worked with Business System Analyst to provide recommendation and designed the Best Solutions for implementing new business ideas.
• Created many Lightning Components and server-side controllers to meet the business requirements.
• Worked on the standard and custom objects in standard experience to lightning experience.
• Worked on aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
• Created many Lightning Components and server-side controllers to meet the business requirements.
• Worked on the standard and custom objects in standard experience to lightning experience.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.
• Used Lightning framework to integrate with legacy systems like SAP, Microsoft and oracle.
• Development, implementation and update focusing on Sales cloud and Service cloud.
• Developed SharePoint site with number of pages and integrated with Salesforce.
• Developed application features on the Salesforce Lightning Web Components (LWC).
• Developed various Custom Objects, Tabs, validation rules, Components.
• Developed and deployed workflows and approval processes for custom objects for different request types as per the requirement.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Designed salesforce service cloud console to enhance productivity with dashboard like interface.
• Working Knowledge on Sales Cloud, Service Cloud, and Apex Programming on Force.com Platform.
• Good Knowledge in Service Cloud console with exposure to CTI adapters and mobile application integrations.
• Worked on SFDC Integration using Web Services, Apex Programming, Salesforce.com sales cloud and Service Cloud.
• Implemented Salesforce.com SOAP and RESTAPIs based Web Services to Integrate.
• Legacy Systems to Synchronized the data in Salesforce and Integrated Sales cloud with external information systems using SOAP API web services.
• Manage and monitor templates in marketing cloud and troubleshoot as necessary.
• Worked on Salesforce REST API on Marking cloud.
• Used Field service lightning (FSL)to create a customer portal and help the customers.
• Performed FSL work for service territories, service resources, and customer accounts.
• Experience with implementing Salesforce Field Service Lightning (FSL) product, FSL Mobile, or a like Field Service product.
• Used ServiceMax App exchange field service Lightning (FSL) for efficiently managing the customer contracts.
• Experience in the service cloud implementation and enhanced to lightning experience with the FSL UI and implementing FSL on mobile experience. Created case escalations and supported service agents with rich and friendly UI design.
• Enhancing the FSL mobile app for service agents and users to have a more idea on the work execution.
• Worked on the management of the Dispatcher console and handled the work-order management and also generated reports in lightning for the data visualization.
• Responsible for working on the FSL app and console for the configuration of admin settings and as well development of the UI for the records tracking and case order management.
• Implemented the LightningWebComponentsfor creating rich UI for the FSL and also used the LWC to create a standardize integration for the sales and service cloud implementations.
• Created an FSL Standard Mobile app called PPL Data Collector for the Audit Survey (web and mobile- iPad compatible and Android) for the technician's survey.
• Managed on-going support requests and Administrative needs of users.
• Worked on Salesforce.com Standard Object s such as Accounts, Contacts, Opportunities, Campaigns, Cases and Solutions.
• Performed administrative tasks such as managing Accounts, Contacts and Cases, setting Workflows and Approval Process for approving new accounts and another business process.
• Administered, Configured and maintained Salesforce.com application User Profiles, Roles, Assigning Permissions, Generating Security Tokens, Validation Rule and Upgrade Installation.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Worked on Chatter objects and tabs to view progress and discussion on business process.
• Implementation of Apex Triggers, Apex Class for automation of the business process on Account, Contact, Opportunity and Custom Objects.
• Extensively used CPQ process for all the sales features.
• Responsible for Salesforce.com System Integration with external applications such as Oracle CPQ systems using Apex.
• Developed LWC framework and have knowledge on SFDX.
• Implemented Salesforce Lightning Web Components (LWC) for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements.
• Created Lightning Web Components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.
• Experience in Force.com Apex Classes, Apex triggers Integration, Visual force and Force.com API.
• Development using custom lightning web components (Aura and LWC).
• Created lighting page using LWC such as header page, Change Password Component, Change User Details, Change Password Component & updated user & display toast upon success for user changes/pw changes.
• Working on Salesforce sales cloud, Apttus CPQ tool and Force.com platform to build an Opportunity and Quote/Proposal management module. 20.
• Knowledge on Working with CPQOOTB.20.
• Have written multiple Library functions in CPQ, which would bring ease for the developers.
• Worked on SOAP& REST API for sending the Opportunities and Accounts to the downstream systems.
• Strong domain expertise in building and designing CPQ and Quote-To-Cash solutions in Apttus and SAP
• Worked in Salesforce CPQ(steel brick) pricing using list, cost/markup, percent total, block, price rules, calculator plugins, filter rules, system and user discounts.
• Implementation of Batch Classes, Scheduled Classes as part of the Business Requirement.
• Wrote an Apex Trigger on Contact for cross-object field update for reporting purposes.
• Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.
• Visual Force Pages using Standard Controllers, Custom Controllers, Extension Controllers & Web Services API.
• Creating new User Interface using JavaScript, HTML and CSS in Visual Force Pages.
• Created Page Layouts to organize Fields, Custom Links, Related Lists & other Components on Record Pages.
• Worked on Case Assignment Rules to direct the case to appropriate group such as Stories & PCS Central Support.
• Created and configured Email templates which were used by PCS Central users for approval processes and other field updates.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Worked on different Sandboxes for development & testing; Involved in migrating the code to production instance in instalments using Change Set.
• Involved in Test configuration Apttus within Sandbox environments to ensure that once users are granted access, all the aspects are fully functional.
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Responsible for weekly and monthly Data Export, updates and backup for the organization.
• Used Apex Data Loader to Insert, Update and Import data from Microsoft Excel into Salesforce.com.

Environment: Salesforce.com, Apex Classes, Controllers, Triggers, Visual force, Force.com, Dashboards, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Data Loader, Java Ant, Custom Reports, Oracle, Windows.

Confidential, Pittsburgh, PA

Salesforce Admin/Developer

Responsibilities:

• Worked on Sales force Lightning Components for building customized components replacing the existing ones. Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Used Flows to invoke automation action both immediate and time dependent actions.
• Used Flows to customize page using screens by declaring different variables.
• Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components using the aura framework.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements. Experience in building reusable UI components and pages with Lightning component framework and Lightning migration.
• Integrated 2 systems to pass the data one each other based on the criteria.
• Responsible for setting up web service integrations.
• Designed Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts, Components, Visual Force Pages and Approval Process to suit the needs of the application.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Validating the Field Service Lightning (FSL) functionalities using ServiceMax..
• Worked with SFDC and CPQ integration setup.
• Good SOAP-based and RESTful Apex Web services integration expertise using OAuth2 authorization.
• Defined lookup and master-detail relationships on the objects and created junction objects.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Developed LWC to reuse the code and faster deployments within the sandboxes and to support unit testing for QA.
• Created an FSL Standard Mobile app called PPL Data Collector for the Audit Survey (web and mobile- iPad compatible and Android) for the technician's survey.
• Performed steel brick CPQ related configuration for product setup, approval rules, approval matrices, process builders and flows.
• Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visualforce, Force.com IDE, Migration Tool, Web Services API.
• Designed, and developed Apex Classes and Apex Triggers for functional needs in the application.
• Developed many custom Reports using the Report Builder according to the need of the organization.
• Used the QA Sandbox for testing and deployed the code to the Production instance after testing.
• Experience with implementing Salesforce Field Service Lightning (FSL) product, FSL Mobile, or a like Field Service product.
• Used ServiceMax App exchange field service Lightning (FSL) for efficiently managing the customer contracts
• Worked on the Field Service Lightning (FSL) mobile app how it works and aids on - site job management to a mobile workforce.
• Designed and developed Visual Force pages based on the business requirements in Field Service Lightning (FSL).
• Writing test classes and checking the code by having different profiles in these classes and making sure we are covering more than 85% lines of the apex classes before pushing them into the production.
• Used Public communities to book prescription And then integrated with mainframe database to sync with bookings came from public communities Then when the data comes to mainframe field agents deliver the prescriptions.
• Involved in developing the business process in service cloud including the account and case management by using automated process tools like workflow, process builder, and flows.
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contacts, Opportunities, and Products.
• Customized Service Cloud Console using Salesforce Console Integration Toolkit.
• Worked extensively in customization of Service Cloud Console by embedding.
• Assisted in guiding the customers on Service Cloud implementation.

Environment: Saleforce.com platform, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Heroku, Pages, Data Loader, HTML, Java Script, AJAX, Custom Tabs, Access and Security Controls.

Confidential, Dallas, TX

Salesforce Developer

Responsibilities:

• Involved in identifying, planning and implementing new salesforce.com features and functions (newscreens, workflow, force.com objects, reports, apex code) to meet business requirements.
• Created pick lists, dependent pick lists, lookups fields, junction objects, master detail relationships, validation and formula fields.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, and Campaigns.
• Designed the solutions for business and technical requirements by customizing various standard objects of SalesForce.com (SFDC).
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts,Components, Visualforce Pages to suit to the needs of the application.
• Working Knowledge on Sales Cloud, Service Cloud, and Apex Programming on Force.com Platform.
• Worked on the Salesforce Community cloud like how to engage with employees, customers, and partners.
• Involved in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, AppExchange Package & Custom Application, Sandbox data loading.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various WebPages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Integrated AppExchange applications like Case History Timeline makes it possible for users to create a timeline showing all stages of a case.
• Implemented the requirements on Salesforce.com platform and Force.com IDE.
• Plug-in using Eclipse.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Worked on doing making minor enhancements to SFDC application required by business users from time to time.
• Created new sandboxes and deployed Components and Data from one environment to another and Managed sandbox refreshes and release testing.
• Created workflows and field updates.
• Participated in the training sessions provided by the Salesforce team.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Eclipse IDE, Force.com, Controllers, Visualforce Pages, Data Loader, Workflows, Triggers.Custom Objects, Custom Tabs, Email Services.

Confidential, Chicago, IL

Salesforce consultant

Responsibilities:

• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards, Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages to suitto the needs of the application.
• Designed, developed and deployed Apex Classes, and Apex Triggers for various functional needs in the application.
• Developed various Custom Reports and deployed them for different business user levels.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.
• Involved in administration setup in configuring communication templates, data management and e-mail administration within the organization.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Have good experience in Test Methods, writing SOQL queries and working with Force.com IDE, Data Loader, Import Wizard, Force.com Explorer and salesforce.com Sandbox environments.
• Demonstrated knowledge of XML, SQL, HTTP/HTTPS and EAS processes and understood the different SAAS development processes and methodologies.

Environment: Salesforce.com Platform, Salesforce Enterprise Edition, Apex, Visualforce, SOQL, SOSL, Web Services API, HTML, XML, Java