SUMMARY

• Having 9+ years of experience with over 5+ years of experience in Salesforce CRM Implementations: Analysis, Design, Development, Administration, Integration, supporting the cloud applications, communities and migration from classic to lightning, lightning component development.
• 4+ years of experience in developing web applications using Java/J2EE.
• Strong experience with Salesforce.com CRM full implementation, migration of Sales, Marketing, Service clouds, Sales cloud, Communities and Force.com platform.
• Proficient with understanding of CRM business processes - Account, Contact, Opportunity, Lead, Campaign and Case Management.
• Good experience with salesforce out of the box data model and modeling in salesforce by creating Custom Objects, Formula Fields, Rollup Summary Fields, Field dependencies; creating new relationships using Lookup, Master-Detail and Junction Objects.
• Strong salesforce development experience with Apex Classes, Apex triggers, Batch Apex, Schedule Classes, Visualforce pages and integrating with external source by developing SOAP, RESTful Apex Web Services, Lightning Web Components and Force.com API.
• Sound experience in writing, tuning of SOQL, SOSL queries, relationship queries in Apex Triggers, Controllers and used Statements and Database methods for performing DML operations.
• Worked extensively in developing, customizing of Visualforce pages with Visualforce components, Custom, Extension controllers and developed dynamic components.
• Hands on experience with Inbound and Outbound Integration of salesforce with external systems by developing custom Apex SOAP, RESTful classes for inbound class and written Apex callout for invoking outbound applications.
• Good experience in rollout of Saleforce1 for mobile and customized visualforce pages with Aura components.
• Worked on customization of visualforce to have lightening experience for desktop and mobile applications.
• Build Lightening controllers with the AURA framework.
• Customized existing Visualforce to align with salesforce
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Experience in using client side and server-side controllers in Lightning Design.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Creating lightning pages using Web Component, controller, helper, style, documentation, render, design, SVG.
• Experience in building re-usable Lightning web components and using Lightning Framework.
• Involved in developing salesforce Lightening Apps, Lightning Web Components, Controllers and Events.
• Good experience in developing salesforce Lightning Apps, Lightning Web Components, Controllers and Events.
• Implemented Salesforce Lightning Web Components for small set of users within the organization.
• Worked on both lightning frameworks Aura and LWC§ Works with the Pre Sales Team to drive Sales Growth for the Community Cloud Products. For client side scripting AJAX tool is used.
• Strong experience in implementing salesforce new features like Process Builder and performed actions Creating Records, posting a Chatter post, Email Alert, Invoking an Apex Class.
• Good experience in setting up Organization Role Hierarchy, provisioning data visibility rules by configuring OWD, Criteria/Owner based and Apex managed sharing rules.
• Hands on experience in building Reports, Dashboards, Analytics Snapshot using Standard and custom Report types for the business users, management for higher visibility. New Lightning UI experience.
• Shared perspective and knowledge of Community Cloud Practice initiatives with team members.

TECHNICAL SKILLS

Salesforce Technologies: SalesForce.com, Force.com, Sales Cloud, Service Cloud, LWC, Lighting components, CPQ, Apttus CPQ, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Component, s-Control, Apex Web Services, Partner WSDL & Enterprise WSDL, Work Flow and Approvals, Dashboard, Analytic Snapshots.

Salesforce Tools: Force.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform

ETL Tools: Data Loader, Salesforce-to-Salesforce, Apex- Explorer, Informatica.

Languages: Apex, C/C++, Java, J2EE, HTML, XML, CSS.

Database: SQL Server 2008, Oracle, MySQL.

Web: HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP.

Tools: MS Office, Adobe Photoshop, MS Excel, Silverlight, Eclipse IDE.

Web Servers: IBM WebSphere 4.x/5.x, Apache Web Server, Tomcat 6.x

Platforms: UNIX and Windows (NT/2000/XP/Vista/7)

PROFESSIONAL EXPERIENCE

Salesforce Lightning Developer

Confidential

Responsibilities:

• Performed role of Salesforce developer, lightning developer and interacted with various business user groups for gathering requirements for salesforce.com, Lightning and CRM implementation.
• Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Performed the role of SFDC Developer, Lightning Developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Developed component using Lightning Aura Framework.
• Designed and customized visual force pages using controller extensions, custom controllers and standard controllers.
• Worked on Service Console Lightning application which contains multiple number of Lightning web components (LWC).
• Developed multiple number of Lightning web components (LWC) regarding service case console page.
• Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.
• Experience in Force.com Apex Classes, Apex triggers Integration, Visual force and Force.com API. Development using custom lightning web components (Aura and LWC).
• Created Lightning web components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.
• Implemented Salesforce Lightning web components (LWC) for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements.
• Migrating existing Aura Components and Visual force page to lightning web components (LWC) to improve application performance by following web standards, shadow DOM, custom elements, templates, ECMA Script, events.
• Developed applications visually using custom-built Lightning web components.
• Leveraging the rich features and flexibility of Salesforce Files from standard Salesforce objects and custom objects using the lightning framework.
• Utilized Salesforce Aura Lightning Experience Process Flows to automate Business process.
• Developed Lightning web components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Used SOQL & SOSL for data manipulation needs of application using platform database objects.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of application using platform database objects.
• Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.
• Involved in CPQ (Configure, Price& Quote) design, mapped to the Salesforce custom objects, and involved in Apttus Advanced Workflow Approvals.
• Executed workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.
• Experience with APPTUS CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.
• Worked on Community Cloud implementations in two different portals.
• Enhanced the existing portal functionality and moved to community cloud for more functionality including chatter, employee portal, customer portal, channel sales community, and customer support community
• Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.
• Experience in configuring price quote (CPQ) with Apttus.
• Build Lightening controllers with AURA framework.
• Created Batch Apex classes for batch execution and updating of related fields.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as sales tool and configured various Reports and for different user profiles based on need in organization.
• Integrated Web Services for extracting data from external systems, and used Sandbox for testing to ensure minimum code coverage for application to be migrated to production.
• Involved in Agile methodology, Scrum which improved productivity and reduced errors.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Reports, Dashboards, Email Services, Apex Language, Visualforce Pages, Components and Controller, Data Loader, Apex classes, Apex triggers, JavaScript.

Salesforce Developer

Confidential, Phoenix, AZ

Responsibilities:

• Worked with business group for requirement gathering throughout planning and implementation.
• Performed detailed analysis of business and technical requirements and designed solution by customizing various standard Objects of Salesforce.com (SFDC).
• Created profiles and implemented Object and field level security to hide critical information on profile users.
• Assisted Email to case, Web to case, customized case page layouts and case assignment rules.
• Executed security & sharing rules for Field, Record Level & Object for distinctive users at different levels of organization.
• Involved in creating gap analysis document, clearly identifying data, business process & work flows of organization with respect to salesforce.com implementation.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Lightning Experience - Formatting and migrating user data into LE, Implemented Salesforce Lightning Web Components for small set of users within the organization.
• Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning web component look and feel better.
• Built customized Lightning web components replacing the existing ones; using JavaScript on the client side and Apex on the server side.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Worked extensively on Salesforce Community Cloud. Created various customer support communities with which customers/partners can directly with the business and upload files, any data.
• Implemented Community Cloud lightning components in working ability for conversion of visual force pages into lightning.
• Replaced all the JavaScript buttons with Quick Actions or Lightning Web Components in Lightning.
• Involved on creating lightning Pages inside Lightning Community Builder.
• I configured product and pricing setup using CPQ/Product consoles, which include price ramps, Price Matrix, Price Rulesets, price list items, tiered pricing, and asset pricing.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Responsible for creating Queues, Workflows rules and tasks to share and automate work to users in Queue.
• Migrated data from external sources and performed insert, delete, upset, export operations on millions of records.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Managed search layouts and created page layouts to organize fields, custom links, related lists, and other components on record detail and edit pages.
• Created Page layouts to organize fields, custom links, related lists & other components on record detail and edit pages.
• Worked with standard Salesforce.com Objects like Accounts, Contacts, Opportunity, Campaigns, and Reports Dashboards.
• Performed various testing including Regression, integration, System Testing.

Environment: SaleForce.com platform, Service Cloud Validation Rules, Sharing Rules, Public Groups, Work Flow Rules, Approval Process, Reports and Dashboards, Apex, Triggers.

Salesforce Developer

Confidential, West Lake Hills, TX.

Responsibilities:

• Followed Agile Scrum methodology that included iterative application development, weekly Sprints and stand up meetings.
• The existing .net application was moved into Salesforce.com as separate application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Built Apex Classes implementing SOSL & SOQL statements within Eclipse to manage interaction with database.
• Develop and execute multiple Inbound Marketing strategies which have resulted in 400% growth.
• Created Dashboard reports which are sent to users by email.
• Extensively involved in Data Migration from three legacy systems to Salesforce.
• Built Visualforce pages to implement features not included in standard page layout.
• Managed Apttus application, releases, and future upgrades.
• Developed BULK API calls (REST) and SOAP to interact with 3rd party tools.
• Used XML serialization for interacting with database.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors Limits.
• Created Visualforce pages which identified region to be updated to enforce partial page refreshes and display status of Ajax requests to display different values depending on whether it is in progress or completed.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quality and consistency.
• Inserting, updating and querying Salesforce ID's for Account, Opportunity and custom objects using Salesforce.com connect to Microsoft excel and Macros for excel.
• Generated Reports using MS-excel, Pivot tables, summary tables into PDF format.
• Performed administrative tasks like configuring Profiles, Permission Sets, Roles, Users, sharing rules, Record Types, Public groups and Queues for organization and setting up Field-level, Object-level security rules for each profile.
• Performed administrative tasks like running and generation of production reports on daily, weekly basis and monthly basis and sending them to clients, customers and other teams under scheduled times using IBM data studio and web gateway tools.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Developed custom UI using CSS, HTML, Visualforce components and used JQuery, Java Script for front-end validation.
• Developed test plan, test conditions and test cases to be used in testing for this project.

Environment: Salesforce.com Platform, Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, .Net, Windows XP.

Salesforce Admin/Developer

Confidential

Responsibilities:

• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.
• Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities, dashboards.
• Customized the dashboards to monitor lead activities based on sales geography.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the user hierarchy.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Formula Fields, Validation Rules, Assignment Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Generated different Reports like standard, summary and matrix for quarterly and half yearly sales.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Designed Workflow rules, Visualforce pages and using Apex Code created triggers and classes.
• Created web service classes/methods to be consumed by Oracle Fusion and Tibco.
• Created Sharing rules for user groups and day to day permission to the users and support issues Sandbox refreshes.

Environment: APEX Language, Visual Force - Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports.

Java/J2EE Developer

Confidential

Responsibilities:

• Involved in Object analysis, design and documentation (OOAD) of application model using UML.
• Designed and developed interactive static HTML screens as screen level prototype, JavaScript for client side validation and used Cascading Style Sheet (CSS).
• Created browser-based UI using HTML, JavaScript, AJAX components.
• Developed JSP custom tags and used JSTL for reusability.
• Used AJAX to support dynamic page element rendering to enhance user experience.
• Involved in component development and used design patterns such as Singleton, Factory and Data Access Object (DAO) in implementation of application.
• Data Modeling - logical and physical models
• Requirements gathering- Proto-typing, Walk-through to business groups and gap analysis
• Understand the business aspect of the application and converted into requirements document.
• Create POC for first time patterns and vendor integrations.
• Code review with the developers and delivery team
• Co-Ordinate and manage Global Delivery teams at offshore locations.
• Schedule and organize weekly or daily stand-up meeting with the whole development teams both onshore and offshore.
• Used Spring Context for EJB Support and Spring DAO for enhanced JDBC and DAO support.
• Used Eclipse IDE for development, configured and deployed application on to WebLogic using Maven, version control by Rational Clear Case and tested using Junit.

Environment: Java/J2EE, JSP, Servlets, WebLogic, Eclipse, JMS, Log4J, JUnit, HTML, DHTML, JavaScript, UML, Clear Case and ANT.