SUMMARY

• Around 8 years of professional IT Experience which includes experience as Salesforce Developer
• Experience in all phases of SDLC like including requirements gathering, analysis, designing, coding, testing, integration, documentation and extensive experience in Agile and Waterfall Methodologies.
• Experienced on developing Lightning Components, Apex classes, Visual Force Pages, Apex Components and Controllers, Triggers, Batches and working with Force.com IDE.
• Developed Lightning components framework and also built a Lightning component using AURA Framework.
• Extensive experience using development practices on SFCC, utilizing pipelines, controllers
• Experience with Commerce Cloud where the customer has both B2B and B2C initiatives
• Experience in Architecture, Performance Optimization of highly scalable e - Commerce platforms
• Created Lightning components using Lightning web components (LWC).
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
• Extensive experience working with Salesforce (CRM) Sales, Service, and Marketing Cloud, Salesforce Commerce Cloud, Partner Community Cloud, Lightning, Knowledge Articles, Case Management/Configuration, and Salesforce Connect.
• In depth understanding of CRM business processes like campaign management, lead management, account management, opportunity management and forecasting.
• Experience with SDLC process in agile methodology. Strong implementation and rollout experience with salesforce.com CRM (Sales cloud, Service Cloud, Marketing cloud, FSL), Communities, Sites and Force.com platform.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Used standard and custom controllers in visual force for development of custom Salesforce pages as per business requirements.
• Well versed with salesforce Commerce Cloud order management.
• As part of sales cloud, we used CPQ in my project, through sales order is created automatically.
• Proficient in Data Migration from Traditional Applications to Salesforce Using Data Loader Utility.
• Created Workflows, Approval processes, Validation rules, Apex/Visualforce development and sharing rules.
• Hands on experience in developing and configuring Dashboards, Reports and Report Folders for different user profiles based on the need in the organization. Advanced knowledge of APEX, including but not limited to scheduling, web services API, triggers, custom controllers, Design Patterns, Dynamic Apex, and Batch Apex.
• Good experience with HTML, VBScript, JavaScript and XML various database access technologies.
• Good knowledge of agile development project management tools such as Jira.
• Proficiency in administrative tasks like creating roles, profiles, users, email services, page layouts, workflow alerts, actions and approval processes.
• Excellent understanding of salesforce.com Sales Cloud, Service Cloud, Chatter and Force.com product offerings.
• Experienced in Gitlab CI and Jenkins for CI and for End-to-End automation for all build and CD.
• Used salesforce DX app cloudthat allows users to develop and manage Salesforce apps throughout the entire platform in a more direct and efficient way.
• Worked on Lightning process builder flows, used field level security along with page layouts in Lightning to manage access to certain fields.
• Strong knowledge of Salesforce configuration, data migration, system integration and familiarity with Visualforce (Pages, Components, Controllers) MVC architecture and Apex (Classes, Controllers & Triggers).
• Experience working with Force.com IDE and SFDC Sandbox environments
• Strong knowledge on SFDC Functional areas - Accounts and Contacts, Opportunities, Leads, Campaigns, Dashboards and Reports.
• Extensive experience in using salesforce.com involving the creation of Roles, Profiles, Workflows, Approval Processes, Page Layouts.
• Used SQL Queries and stored procedures extensively retrieving the contents from SQL Queries.
• Communicated with different teams in the project like testing team, unit, system, UAT and production deployment, business process team to make sure of the quality product.
• Created Lightning components, added CSS and design parameters that makes the Lightning components

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Scheduler, Apex Triggers, Apex Classes, SOQL, SOSL, Visualforce Pages, Apex Web Services, Force.com, Workflow & Approvals, Dashboards, Chatter, Salesforce 1, Reports, Change Sets, Custom Objects, Lightning Components, Lightning Flows, Lightning Pages, Lightning App Builder

SFDC Tools: Force.com Eclipse IDE, Plug-in, Force.com Explorer, Force.com Excel Connector, Force.com Platform (Sandbox and Production) Exact target

Cloud: Sales Cloud, Service Cloud, Commerce Cloud, Marketing Cloud

Project Management: Agile/Scrum, Waterfall, Agile

Operating Systems: Windows

PROFESSIONAL EXPERIENCE:

Confidential, MN

Sr. SFDC Developer

Responsibilities:

• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features. Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Created and configured Profiles, Roles, Groups, Queues and maintained Data security at field level (Field- level- security), Records level (Sharing Rules) and object level.
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk.
• Configured basic FSL Schema (service territories, service resources, work types, operating hours, and time slots etc.).
• Created Multiple Lightning components to achieve the custom business requirements.
• Code coverage test classes to achieve the more than 90%
• Analysed requirements, involved in the development of modules.
• Worked on writing the workflow rules and validation rules for email templates.
• Building custom data integrations between Salesforce and other applications.
• Created change sets to move changes from one sandbox to another, performed all pre-deployment and post-deployment steps.
• Experience in Lightening Component Framework and architectural concepts of lightening.
• Use Apex, Visualforce, Lightning component frameworks, triggers, batch apex and salesforce APIs and schedule the apex classes to send email alerts on daily/weekly basis.
• Created UI pages as per business requirement using Lightning web components (LWC).
• Defined various relationships with objects using Lookup and Master-detail and many-to-many using junction objects.
• Responsible for writing SOQL and SOSL queries with consideration to Governor Limits for data manipulation needs of various applications using platform database objects.
• Did extensive work on integrations, integrating with external systems using REST API as a calling services and calling out services.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Design Mobile responsive email mock-ups that are built out and integrated into the Service Cloud.
• Worked on Setting up the business users’ access so they can login to Salesforce using SSO (Single Sign On), Site Minder.
• Created case assignment rules, queues, and escalation rules to push cases to the appropriate support team at the appropriate time.
• Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox.
• Responsible for deployment process control system management: To make necessary process changes are followed, tested, documented, reviewed, and approved before being deployment.

Environment: Salesforce.com, Lightning flow, lightning app builder, Lightning Web Components, Apex data loader, Import wizard, Visual Studio, Developer, Service Cloud, SOQL, Apex, Page Layouts, Extensions, Windows.

Confidential, OH

SFDC Developer

Responsibilities:

• Analyze requirements and write detail technical and functional design documents. Understand Business processes, prepare data model for the applications
• Experience on CRM, Sales Automation, B2B E-commerce.
• Designed and implemented Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, Salesforce Community Cloud and Salesforce Commerce Cloud application including external integrations.
• Customized Salesforce CRM pages. Developed visual force pages and Apex classes using salesforce design patterns to implement business logic using data collections like List, Set and Map.
• Worked on LWC lightning data service by using wire service (wire adapter) to fetch data from server side and performed CURD operations.
• Created Server APEX Controller for Salesforce Lightning Experience and Added Lightning Component to Lighting Pages and Record Pages.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Built a vertical navigation menu, custom search component to show cases and business data for salesforce communities.
• Designed and developed Apex Triggers for various functional needs in the application and worked in improving existing Apex code.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.
• I have experience on CPQ which is majorly using apptus CPQ, as part of sales cloud.
• Automatically sales order is created through using CPQ then opportunity information sent to order managements systems
• Used salesforce DX app cloud that allows users to develop and manage Salesforce apps throughout the entire platform in a more direct and efficient way. used CPQ, as part of sales cloud, it’s creating quote line then once quote is submitted, sales order is created automatically
• I have worked on integrated with external systems, with different kind of integrations, with the real time integrations I used mule soft, with the vendor it’s a batch class.
• Analysed requirements, Involved in the development of modules.
• Worked in developing various Apex classes, components and Visual Force pages in Opportunity and Accounts.
• Created new Apex Triggers, Apex Classes, and Batch Classes and Schedule classes.
• Troubleshooting and configuring Data Loader operations and running the Data Loader in batch mode.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Wrote stories in agile methodology based on the business needs and requirements.
• Worked with Visual force components to customize captions, headers and footers of a table and to embed a standard list view of an object.
• Integrated the API and Web Services for extracting the data from external systems to display in the pages of Salesforce.com using the REST services.
• Implemented new customer support solution using Salesforce.com Service Cloud. Maintained and improved existing Salesforce implementation.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in Lightning experience.
• Embedded Lightning Components in Visualforce page by using new Lightning Out feature by event-driven programming.
• Responsible for all activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for correctness of Data.
• Customization of Commerce Cloud as per business requirements.
• Performed customization on Service, Marketing cloud objects Leads, Accounts, Contacts, Opportunities, Opportunity Splits, Quotes, Campaign, and Campaign Members. Coordinating with functional team Defect fixes and managing defects in Jira.
• Integrated Commerce Cloud with Salesforce community.
• Used Commerce Cloud to implement retail to E-commerce change environment
• Performed mass data update in SFDC using Commerce Cloud using Apex Data Loader.
• Migrated Confidential store front website to Salesforce Commerce Cloud SFRA platform. Built B2B store using commerce cloud.
• Performed execution of test cases manually using Application Life Cycle Management. Performed data validation testing, wrote test cases based on business scenarios.

Environment: Salesforce.com, Lightning Components, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects &Tabs, Page Layouts, Data Loader, Email Services, Service Cloud, Marketing Cloud, Commerce Cloud, Visual Studio, GITHUB, Jira, Windows.

Confidential, OH

Salesforce Developer/Admin

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com like Accounts, Contacts, Leads, and Opportunities.
• Customized Page layouts, record types, Access Controls and Communication Templates as per the organization requirements.
• Integrated the API and Web Services for extracting the data from external systems to display in the pages of Salesforce.com using the REST services.
• Developed and Deployed Apex Triggers, Apex Classes and Test Methods to facilitate details capturing and updating on leads, prospects and contacts.
• Involved on creating Lightning Pages inside Lightning community Builder.
• Designed Requirement documents and functional documents for the development team.
• Created test scenarios on Sandbox environment and used Force.com component development wizard.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Created a complete file upload utility in Lightning, Apex classes and SOQL so that users can attach files in the form and upload them to Salesforce case record.
• Document and review Technical design documents (TDD) and tests results.
• Involved withSalesforce.com Premier Support and handled the support cases with the helpSalesforce.com support.
• Created four Restful services to insert parent account, account, contact, and domain information into Assurex database when records inserted and updated in salesforce.
• Creation of user stories and loading them into Jira.
• The projects involve integration with system like OM achieved by Rest API Methods.
• Gathering requirements for the various areas of the project.
• Keeping stories in track from a scope and timeline perspective.
• Preparation of change sets for deployment to various environments using ANT.
• Testing to comply with Salesforce requirements, before deployment to production.
• Involved in preparing technical and configuration documents.
• Developed nightly batches to sync data between two system using Rest API Methods.
• Design, development of triggers needed for the implementations.
• Extensively worked on Sharing using Security Model and Security concepts
• Worked on Custom Settings and Custom Labels and Static Resources.
• Modifying profiles and Roles to meet the business requirement
• Worked on Apex Classes, Triggers, Visualforce pages and controllers.
• Perform daily, weekly and monthly application health check at multiple sites.
• Creation of Case Auto Response Rules, Case Assignment Rules and Email Templates
• Creation of Workflow and Processes flows.
• Uploading the Supplier Accounts, Supplier contacts and data cleansing using data loader.
• Extract the data from Salesforce using data loader/workbench for various management reporting needs.

Environment: Salesforce.com platform, Apex Language, Visualforce Pages, Visualforce Components & Controllers, Service Cloud, Email Services, App Exchange Data Loader, Import Wizard, Data Migration, Windows.

Confidential

Software Engineer

Responsibilities:

• Involved in coding using Java Servlets, created web pages using JSP's for generating pages dynamically.
• Involved in developing forms using HTML, CSS & Java Script.
• Developed Enterprise Java beans for the business flow and business objects.
• Designing, coding and configuring server side J2EE components like JSP, Servlets, Java Beans, XML.
• Extensive use of Struts Framework for Controller components and view components.
• Learned XML for communicating client, rigorously followed Test Driven Development in coding.
• Implemented Action Classes and server side validations for account activity, payment history and Transactions.
• Implemented views using Struts tags, JSTL2.0 and Expression Language.
• Worked with various Java patterns such as Service Locater and Factory Pattern at the business layer for effective object behaviors.
• Worked on the Java Collections API for handling the data objects between the business layers and the front end.
• Worked with JAXB, SAXP and XML Schema for exporting data into XML format and importing data from XML format to data base and JAXB in the web service's request response data marshalling as well as unmarshalling process.
• Responsible for coding SQL Statements and Stored procedures for back end communication using JDBC.
• Developed a fully functional prototype application using JavaScript connecting to a RESTful service on a different domain.
• Development carried out under Eclipse Integrated Development Environment (IDE).
• Used JBoss for deploying various components of application.
• Used JUNIT for testing and check API performance.
• Used Clear case Version Control for Project Configuration Management.
• Involved in design and developing re-usable web services using SOAP, XML, WSDL, UDDI, XML Schemas, JAXP, and XSL.
• Maintaining the Source Code Designed, developed and deployed on Apache Tomcat Server.

Environment: Java/J2EE, Struts 1.2, Tiles, EJB, JMS, Servlets, JSP, JDBC, HTML, CSS, JavaScript, JUnitWebSphere 7.0, Eclipse, SQL Server 2005, Web Services (SOAP & REST), log4j, SubversionWindows NT.