SUMMARY

• 9+ years of IT experience with involvement in theSalesforce.com CRM platform asSalesforceDeveloperand Administrator, Classic to lightning migration, Lightning component development.
• Involved in various stages of Software Development Life Cycle (SDLC) including functional analysis, requirement gathering, prototyping, coding, testing, deployment and maintenance of standalone object - oriented enterprise applications in Agile/Scrum development methodology.
• Hands on experience with Inbound and Outbound Integration of salesforce with external systems by developing custom Apex SOAP, RESTful classes for inbound class and written Apex callout for invoking outbound applications.
• Collaborated with the stakeholders for the implementation of new business processes and created storiesonJira to follow an agile process managing a team of 4associates for the deliverables
• Proficient in Agile Methodology
• Proficient knowledge of governor limits. Experienced in optimization of existing code in according to the governor limits.
• Worked as part of their consumer Digital Experience (CDE) team in the customization of salesforce CRM and to provide the analytical output/reports/dashboards required by the business to run their day to day operations.
• Pervasive experience in performing the administrative and development related tasks like consigning Roles, creating Profiles, Visual Force pages, Validation Rules, Users, Custom Reports, Workflows, Email Alerts, Page Layouts and developing the presentation layer in Visualforce and business logic in the Apex Programming by creating/using the Classes, Triggers, Standard Controllers, Custom Controllers, Controller Extensions, S-Controls and Web Services API.
• Converted reusable services into Web-Services using SOAP which can be accessed across the enterprise
• Extensively developed Visual-force pages, Apex class & Triggers for various custom functionalities for business requirements.
• Comfortable building and demonstrating salesforce CPQ prototypes in salesforce.
• Expertise in service cloud console with exposure to CTI adapters and mobile application integrations.
• Ability to deploy code using force.com IDE, migration tool and change sets.
• Developed Web Service Callouts fromSalesforceto External Applications using SOAP and REST API.
• Expertise in buildingLightningcomponentsusingAuraframework,LightningWeb components,Visualforce pages.
• Participated in design of the mobile app working with various vendors.
• Expertise in developingSalesforceLightning Apps, Components, Controllers, events and Skilled in understanding and implementing the newSalesforceLightning Experience. implemented CPQ technologies such as salesforce CPQ (formerly steel brick), Apttus CPQ, or big machines.
• Maintained a holistic view of all business processes and users in the system and identify cross-functional impacts regarding configuration, process, workflows, and reporting.
• Highly skilled in the reporting function withinSalesforcewith the ability to create and troubleshoot complex reports and dashboards.
• Analyzing and customization of existing VEEVA CRM functionality.
• Designed visual force pages with custom controllers and controller extensions to build custom user interfaces for mobile apps.
• Apex code for processing millions of transactions in optimized way considering several salesforce governor limits and generating PDF and excel reports in HEROKU.
• Experience in developingSalesforceCRM App Exchange Applications in Classic as well asLightning.
• Implemented SOAP protocol to get the requests from the outside System.
• Developed VF components in mobile apps. Developed VF components in mobile apps. Developed VF components in mobile apps.
• Experience in configuring and customizing the Apttus CPQ and CLM tools.
• Used force.com IDE for development for visual force pages, Apex classes, Triggers and debugging and analyzing logs.
• DevelopedAura,Lightningweb components, Apex classes and VF pages.
• Used bitbucket for version control and JIRA for issue tracking.
• Experienced in Data Migration from other applications toSalesforceusing Apex Data Loader and worked on differentSalesforce.com environments such as sandbox and production environments.
• Research and develop workaround solutions forLightningWebComponentlimitations
• Update on SFDC pricing and editions and their features, chatter option, security and sharing models, delegated adminfeatures.
• Identify bugs and align with requirements during debugging.
• Hands on experience on working with ETL Tools like Apex data loader, data loader and Jitterbit Data Loader.0
• A result-driven, analytical & coherent softwaredeveloperwith excellent skills in programming languages like Java, C#, C++, J2EE, j2SE and web technologies like HTML5, XML, JSP, AJAX, Spring MVC Framework and JavaScript.
• Analyzed data and related relationships for ongoing CRM operations with the transformed data.
• CreatedLightningweb components for scratch orgs.
• Experience in using different tools like Git Hub.
• Have good working knowledge in queryingsalesforce.com database using SOQL and SOSL queries using Force.com Explorer.

TECHNICAL SKILLS

SFDC Technologies: Apex Lang, Apex Classes, Apex Triggers, SOQL, SOSL, Visualforce (Pages, Components, Controllers), Apex Web Services, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, IDE, Lightningpages,LightningWeb Components ETL, S-Controls,CRM Tools,SalesforceData Loader, Eclipse IDE,SalesforceExplorer.

Cloud Computing: Salesforce.com CRM, Sales Cloud, Service Cloud,Financial Service Cloud, Visual Force, Apex,Salesforceconfiguration and customization.

Languages: Java, HTML, SOAP DHTML/Java Script, XML and XSL/XSLT

Operating Systems: Unix, 1.0/11i, Linux, Windows7, Windows 2000, Windows NT, Windows 95/98

Programming Languages: Apex Lang (Force.com Platform), Core Java,C, C++, PL/SQL, Apex, Ajax, C#.

Configuration Tools Source Control: OPAS (BMC Remedy) and Service Now, JIRA Source Control Clear case, VSS, CVS.

Databases: Oracle 9I/10g, SQL Server 7.0, MS Access 2000, DB2

Scripts: UNIX shell scripts, JavaScript, and AJAX.

Technologies: JSP, Servlets, JDBC, Struts, Spring, EJB, RMI, XML, Hibernate

PROFESSIONAL EXPERIENCE:

Confidential, Jersey City, NJ

Sr. Salesforce Developer

Responsibilities:

• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages,Apex classes & Triggers to suit to the needs of the application.
• Configuration, enhancement and maintaining multiple Sales and Service Clouds applications that are being used by various Users in the company.
• Solid understanding of Analytics Cloud and Confidential tools like Einstein Prediction Builder, Einstein Activity Capture, Einstein Opportunity Insights, Einstein Discovery and Sales Cloud Einstein for development of Einstein Chatbot functionality.
• Getting involved with Veeva for support related activities.
• Identify, enable and modify Community Template & theme based on design Criteria.
• Error handling in apex, lightning components, debugging in components.
• ImplementedSalesforce(LWC)LightningWeb Components for large set of users within the organization, developedLightningcomponents and server-side controllers to meet the business requirements. Extensive Experience of Agile Methodology and Scrum Methodology of software engineering processes. worked with SOX compliance and internal controls. knowledge about Sales cloud, Service cloud, Market configuration, customization, and good understanding with Client/Server architecture, Object-Oriented design techniques and web application design.
• Design/Development of Visual Force Pages, APEX Classes, Workflows, Triggers, Data loads, Batch jobs, Objects, JavaScript, CSS Style sheets and forSalesforceapplication.
• Experienced in Conga Mail Merge, Conga compose rand Conga Conducted also in created conga template and quick merge links.
• Experience in managing DevOps Pipeline and also in AWS Services.
• Created Users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Used Auto Rabbit to deploy to Sandbox and production.
• Working with Marketing managers and converting their strategy into implementation using confidential.
• Deployed code using COPADO to the next environments also used back promotion feature.
• Managed the overall flow of salesforce automation process and successfully enforced smooth build and deployment through the aid of tools like Jenkins, Apache ANT migration tool.
• Experience in integration of salesforce using apex, visual force, REST API, Lightning UI and governor limits and also integrating salesforce with the third-party applications like Java, GITHUB, Jenkins and oracle.
• Implemented the requirements onSalesforce.comLightningplatform and Force.com IDE Plug-in using Eclipse.
• Worked with conga composer to generate word, Excel and power point documents for various purposes like client documentation for product guidelines to presentation and data representation in front of future clients.
• Involved in resolving issues found during Unit Testing, QA Testing & User Acceptance Testing (UAT)
• Experience in using different tools like GIT, Bitbucket, JIRA and Remedy.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Develop different Email templates for implementation of dynamic email marketing program using AMP script, HTML and CSS.
• Used Email-to-Case, Web-to-Case features and created a community where the customers can create, Update and manage their cases. Used case assignment rules to assign case to appropriate queue.
• Experience in using COPADO for deploying the code from Sandbox to production.
• Involved in identifying planning and implementing new salesforce.com features and functions new screens, Workflow, force.com objects, reports, apex code to meet business requirements.
• Involved DevOps Processes for build and deploy system.
• Worked on salesforce Community Cloud like how to engage with employees, Customers, Partners.
• Experience in running confidential services on AWS infrastructure and virtualization-based technologies.
• Hands on Experience with various app exchange applications such as jitter bit, Cloud, Data Loader, Conga composer, and spring CM. successfully owned and managed SDFC VEEVA platform, Worked on Salesforce, Veeva CRM application and Veeva Vault.
• Worked on Salesforce change management. Experience on deployment tool Auto rabbit.
• Designed system configuration Enhancements (Dashboards, Reporting, Sharing Rules, Role Hierarchy Etc.)
• Created lightning components using lightning web components (LWC).
• Worked on test cases by developing test classes to meet the required code coverage in salesforce.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Experienced in migrating the standard and custom objects in standard experience tolightningexperience.
• Created manyLightningComponents and server-side controllers to meet the business requirements.
• UsedLightningprocess builder for visualizing and creating automated business processes.
• Used COPADO for automated testing, continuous integration and continuous deployment.
• Expertise in developing and implementing automation process using selenium, Java, and Jenkins pipeline scripts.
• EnabledAuraFramework, by addingAuraAttributes andAuraHandlers for Events to focus on Logic and Interactions inLightningApplications.
• Worked with business owners to understand their requirements for salesforce Marketing cloud application.
• Moved all servers from in-house server to cloud based AWS with salesforce orgs.
• Created multipleLightningComponents, added CSS and Design Parameters that makes theLightningcomponentlook and feel better.
• Utilized cloud formation and puppet by creating DevOps processes for consistent and reliable deployment methodology.
• Implemented Flo-sum to establish our change management process and adhere to SOX compliance.
• Experience in sandbox Management (Like refreshing sandbox creating new sandbox and migrating code from one sand box to the other).
• Created workflows approval processes validation rules and sharing rules.
• Migrating existingAuraComponents and Visual force page to (LWC)LightningWeb Components to improve application performance by following web standards, shadow DOM, custom elements, templates, ECMA Script, events.
• Migration of existing application to AWS cloud and automated regular AWS tasks like snapshots creation.
• Involve in developing APEX Queuing logic of chained queue Job running through Apex Scheduler.
• Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API.
• Deployed the code from Sandbox to different environment using Jenkins Build and was part of release activities and UAT.
• Built Marketing camping reports in salesforce and utilize it as a man source of data to integrate with marketing cloud.
• Used Conga Composer to generated documents and spreadsheets by gathering data from Salesforce.com objects and merging in to template.
• Designed and developed SFA based Application on Froce.com Platform inSalesforce.com environment with Apex programming language at backend and Visual Force pages as user interface
• Interacted with Various business user groups for gathering the requirements forSalesforceimplementation and documented the Business and Software Requirements.
• Involved in implementation and Design of Cases and Issue with Order Management and Product Return module.
• Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
• Developed Apex Triggers, Apex Classes and Test Methods using proper controls & syntax and also experience in writing unit test cases.
• Good understanding of DevOps Concepts and a critical thinker of its different applications areas.
• Planned community rollout framework as four step - Cyclic process (Establish, Manage, Engage and measure)
• Integrated DocuSign withSalesforceusing Web Service API.
• Involved in development ofLightningcomponents.

Environment: Salesforce.com IDE, Service Cloud,SOAP, SOQL and SOSL, Experience, Visualforce, APEX Classes, APEX Triggers, CUJs, Workflows, Reports and Dashboards, CSS, HTML, JSP, jQuery, Data loader, data Import wizard, Sales Cloud,, Migration Tool, (LWC)LightningWeb Components. Web services API, Windows 7, Validation Rules & Formulas, Migration tool, Email services,LightningComponents, Security Controls, Sandbox, Production.

Confidential, Mechanicsburg, PA

Sr.Salesforce Developer

Responsibilities:

• Configuration, enhancement and maintaining theSalesforceapplication that is being used by various Users in the company for lending loans.
• Documented functional specifications and requirements by organizing detailed discussions with stakeholders and users, where no preventable rework was necessary after the initial demo
• Developed custom user interface pages using Visualforce to present solutions to clients that integrated natively withSalesforce.com, solved their problems, and were custom designed to fit their branding
• Implemented profiles and Object and field level security to hide critical information on the profile users.
• Developed Apex Trigger to enable proper routing of cases to the case team members by case management automation
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products
• Migrated database server into cloud by using AWS service.
• Designed test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments using changes sets to place final implementations.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilizeSalesforceas a sales tool and configured various Reports and for different user profiles.
• Experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created Various profiles and configured the permissions based on the organizational hierarchy.
• Used Conga Composer parameters to add additional functionality to Conga Solution.
• Worked within a Scrum team comprised of onshore and offshore developers, testers and business analysts to implement user stories in an agile fashion.
• Implemented Service Cloud for customer service, including configuration of email to case, case assignment rules. Managed migration and release of Service Cloud.
• Establishing the integration of salesforce with AWS using amazon connect and CTI adapter.
• Worked on real time User Stories and creating Test Scenarios, Test Plans, and Test Cases.
• Made new feature enhancements on Service cloud console view and developed some Visualforce components.
• Integrated the SOAP/REST API based Web Services on Demand for extracting the data from external systems.
• Migrated large volumes of external data on toSalesforce. Confidential using Jitterbit and Apex Data Loader as part of data management functions.
• Worked with Jitterbit tool to load data intoSalesforce. Worked with Jitterbit to develop process builder automation.
• Used Jitterbit to import/export of Dealers data. Managed weekly bulk role updates using Data loader (Jitterbit).
• Involved inSalesforcedevelopment work usingLightningAuraComponents,LightningExperience,LightningApp Builder.
• Expertise on advanced APEX/Visualforce development, including high volume data processing, managed packages, Community portals, SSO, Canvas applications and metadata API.
• Data migration and updates through the tool provided by sales force.com and COPADO tools.
• Experience in building reusable UI components and pages withLightningcomponentframework.
• Worked onSalesforceLightningComponents for building customized components replacing the existing ones.
• Also embedLightningComponents in Visualforce page by using newLightningOut feature by event-driven programming.
• Created Sharing Rules for providing cross functional teams of the organization access to records.
• Responsible for setting up web service integrations.
• Triggered interface events by user interactions, which includesLightningComponentframework and also involved in buildingLightningComponents using theauraframework.
• Expertise inauraframework,LightningComponents andSalesforceLightningDesign System (SLDS).
• CreatedAurabased Components, Attributes, Controllers which can be compatible to access throughLightningApp builder.
• Used Community cloud to build deeper relationship with customers to provide better service and assist them through online.
• COPADO enabled a faster, error-free releases with continuous integration and delivery (CI/CD) technologies.
• Integration with mule soft for the continuous polling of data between AWS and salesforce.
• Created Impressive designs with custom styling to bring dynamic versions of the components when setting up inlightningApp builder.
• Experience in SFDC development in implementing lightning application using vs code, SFDX, Apex classes, Triggers, Force.com IDE, LWC, SOQL, SOSL, SAQL..
• Enhanced in Communities by adding new fields, field sets usingSalesforcelightning.
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible withlightning.
• Worked on Community Builder and Campaign Launcher for the admissions.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• CreatedSalesforce1 mobile apps using Angular JS, Bootstrap, Apex and Visualforce.
• Confidential with recursive AWS IDE instances for clients utilizing Git-hub and amazon for stability, APEX, Visual Force, MSSQL/MYSQL/Oracle and Dynamo DB.

Environment: Force IDE Apex Classes Apex Triggers, SOQL, Sales cloud, Service cloud, Visual Force pages Validation Rules Formula Fields Data Loader Reports and Dashboards Workflow Approvals Web Services, (LWC)LightningWeb Components

Confidential, Oklahoma City, OK

Salesforce Developer

Responsibilities:

• Developed various Controller classes and Apex Triggers for various functional needs in the application.
• Design of Visual Force Pages, Dashboards and various other components as per the client and application requirements.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Perform detailed analysis of business and technical requirements and designed the solute labs customizing various standard objects ofSalesForce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API and Web Services. Developed various custom Objects, Tabs, Components and Visual Force pages and Controllers.
• Effective work of Data Migration using Import wizard, Excel connector and Apex Data Loader.
• Good working knowledge in queryingsalesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• ImplementedSalesforceLightningComponents for small set of users within the organization.
• Involved in code review and Management across multiple development teams using GITHUB.
• Implemented platform security using Organization security, Network-based security and Session security.
• Involved in data cleansing and data migration using Data Loader.
• Generated Reports and Dashboards for Data Analytics team and created several custom reports to study the cross-object influences.
• Designed and implemented Automation process for custom objects using Workflow rules, Assignment rules, Escalation rules and Approval Processes.
• Responsible for the creation of custom Apps, and Reports using theSalesforceCRM cloud-computing model.
• Monitored functional and integration test execution onSalesforceCRM, Veeva CRM - Offline iPad application based on theSalesforce.com, and interfaces interacting withSalesforce.
• In conjunction with the IT department developed processes to identify, coordinate, test and implement changes to the Microsoft Dynamics CRM implementation.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.
• Used Apex Data loader to create, up-sert, update and delete records on a daily/weekly basis.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilizeSalesforceas a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Implemented the requirements onSalesforce.com platform and Force.com IDE Plug-in using Eclipse.

Environment: Salesforce.com platform Apex Language, sales cloud, Visual Force Pages Data Loader Workflow Approvals Reports Custom Objects Scheduled Apex Jobs Custom Tabs Email Services Security Controls Ajax Trigger SOQL jQueryLightningComponents.

Confidential, Southlake, TX

Salesforce Developer

Responsibilities:

• Analyzed all business and technical requirements and design the solutions by customizing various standard objects ofSalesforce.com (SFDC) and other platforms-based technologies such as Visualforce, Force.com API, and Web Services.
• Embedded the HTML code into the custom visual force pages that constitute the online application with responsive design. Extensively worked on Java Script and jQuery throughout the process to achieve the required functionality
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects ofSalesforce.com (SFDC) and other platform-based technologies like Visualforce, force.com API, and web services.
• Worked on Financial service cloud to develop the application.
• Worked on various SFDC standard and custom objects like Accounts, Contacts, Cases, Contracts, Entitlements, Opportunities, Price books, Products.
• Created VF pages, Apex Classes and Triggers to achieve custom functionality based on the requirements.
• Designed custom charts using Google charts API to reduce sales team's effort in selling the products.
• Worked on various aspects ofSalesforceApplication like visibility rules based on positions and responsibilities.
• Used Translation Workbench on SFDC in-order to translate the custom labels, validation rules and email templates in different languages.
• Experience working with the Financial Services Cloud to provide personalized service to the client and increase the productivity.
• Built apex classes implementing SOQL statements within Eclipse to manage interaction with the database.
• Customized and developed Apex Code, Visualforce, Triggers, Java Script and CSS as per the business requirements.
• Modified Opportunity and Pipeline by customizing various stages to help prospect better and enabled forecasting.
• Integrated Backend systems with REST API to accept the Terms and Conditions before providing the Offers to the customers. worked with the Financial Service cloud to integrate the business model and to increase the productivity.
• Configured variousSalesforcemodules including case management, campaign management, workflows and reports. Designed, tested and launched newSalesforceobjects and object fields. Monitored and authorized permissions to various user accounts.
• Responsible for Computer Telephony Integration (CTI) configuration. Using CRM Call Center to integrateSalesforceto third party CTI system. Allowing call center users to seeSalesforceinformation for incoming calls, and make out-going calls directly fromSalesforceplatform.
• Created scheduled apex that ran every day to process data fromSalesforceand SQL tables.
• Participate in daily SCRUM meeting and engage with development team (s) to communicate requirements, coordinate plans and progress, and assist in developing prototypes to validate user requirements, using SCRUM and Agile methodology, to define product backlog and sprint backlog.
• Assisted with Integration of telephony systems with other call center applications such as Computer telephony integration (CTI), Interactive Voice Response (IVR).
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked on configuration, security and security controls aspects ofSalesforce
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Involved inSalesforceApplication Setup activities and customized the apps to match the functional needs of the organization.

Environment: Force.com IDE, web service API, Force.com Mitigation, SOAP, SOQL, WSDL, Debug Logs, Trigger Handlers, AJAX, GITHUB, Platform security, Assignment rules, Escalation rules, Standard objects, Page layouts, Workflows, Apex classes,LightningComponents